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they makes online shopping so difficult
I am the receiver. My parcel was held at facility in transit redirection five days after the item was sent. Fast enough. I waited for the parcel to arrive fruitlessly for one week. I checked online - it was still held at facility in transit redirection.
I called up. I was advised my parcel was slightly delayed. I asked why? They don't know. I asked when would I receive it? They told me 'over 90% of late item arrive within 3 business days of their due date.'
Well, it has been a week since the due day and the standard answer doesn't solve my problem at all.
I asked again 'so when would I receive it?'
They cannot provide further information.
Useless online tracking
They generalise the tracking and make you try to do the math just to cover themselves. The delivery times vary further than they lead on and complaints they block out
Delivery Fee charged for NO Service = SCAMMER
We paid extra $10-$20 for home delivery for online purchases, but the service we received is the (usually free of charge) Click & Collect at the post office that is 20 minutes drive from home.
We used to receive collection cards in mailbox if no one was home, but these days they just sent you an email despite making signing off the parcel top of your priority list (that is, waiting at home all day). If you called their customer service for re-delivery, or an explanation, the answer is always "not parking-safe to make the delivery". But was it ...
Why does it take 2 weeks to send mail from east coast Oz to west coast Oz? I know why? It's run by overpaid idiots who have no friggen idea about postage !
Service all over the place
Dont complain to Austpoost or the will "Delay or lose" your parcel. Item Posted Qld 16th tracking stated cleared in Melb 20th delivery 21st. Then it stated cleared 21st Delivery 22nd, the it stated Cleared 22 in Melb delivery est 23rd , now delayed because I enquired no doubt.. Bris - Melb takes 3 days Melb to less than 20Km away a week + and counting. Auspost clearly goes skeleton crew after Xmas and doesnt care less after then but wants "likes" and positive surveys all the time. Yet another out of touch corporate, unable to use even old technologies like the phone let alone modern computing and tracking properly.
The Idiots at the red bank plains processing facility, Received my item on the 31/12/2019. I live at Redland bay which is about 30 min drive from red bank plains.
The Australia post tracking site said the item would be delivered on the 02/01/2020. The item didn’t show, So I had a look at the tracking site it had been sent to Cairns.
So I rang Australia post to see what had happen, Waste of time. So the item was sent back Redbank plains. The tracking said it would delivered on The 13/01/2020. Had a looked today 12/01/2020 Guess where it is going now, Back to Cairns.
The most disappointing and inconvenient delivery ever.
I normally have no issue with AusPost or it's couriers but I am disappointed with their recent service. A $540 parcel that was supposed to be signed on arrival was left in my building without my signature which was then stolen more than 2 hours after delivery. After a phone call to AusPost - I discovered that somebody had forged my signature on delivery. CCTV in my building provides evidence that nobody signed for the parcel, suggesting that the delivery person may have forged my signature. On top of this, my neighbours parcels were signed for ...with my name as well. How can all of the parcels before Christmas, belonging to residents of a 7 story building all be signed for with my name? I have made an online complaint in which the AusPost staff member denied the allegations. I have had a phone call in which I was told that "somebody in the building signed for it". I have had no other option but to take the matter to the Police and the Ombudsman. AusPost should be held accountable for their own mistake. They have not been helpful and instead have kept me waiting on hold for ages, denied the allegations and straight up refused to take any responsibility at all.
I was home when Australia post left my package outside on a 40 degree day rather than knocking on the door
My products were ruined and their response was for me to contact the sender I fail to see how it’s their problem
I've had multiple deliveries this Christmas not be anywhere near their time frames- 2 items taking 16 days to be delivered . One was Sydney to Melbourne and one was Perth to Melbourne. Yet something from overseas can be here quicker? There is a big problem here.
Yesterday I got a delivery of wine that had been in a truck for 12 hrs and was hot so ruined, and am now waiting for 3 more packages that simply say delayed. They are not from areas affected by fires.
Very disappointed with service and lack of information
Package was lodged with post office 26/11 in WA. Online tracking indicated to expect delivery on 5/12. In the meantime other parcels sent later by the same sender arrived. I waited seeing that it's a busy period. I lodged an enquiry on the 14/12. Online tracking indicated that the parcel was onboard for delivery on 17/12. Now I am told that it has been damaged and online tracking indicates that it is still on board for delivery. I have spoken to several Australia Post people who all tell me that they don't know where the package is and to be pa...tient but eventually, with a bit of luck, I (or maybe the sender, they are not sure who exactly) will have to seek compensation. Online tracking has not be updated and I have no idea what's going on. The contents are irreplaceable works of art. How something made of cloth can be damaged is beyond me. It will soon be a month since it was sent, well in advance of the Xmas rush. I understand that things can sometimes go wrong but the lack of communication and care is appalling. One of the people I spoke to even said that if I hadn't lodged an enquiry, nothing would have happened. Also, how is it possible that almost all packages that ask for my signature are left on my doormat? I would rate this particular service as no stars but I guess that the system does not allow it. December 21st 2019 Update: 1 kg package delivered empty, contents stolen I am posting this as a new review based on my case below because it is so shocking. I think that everyone should know about this. The horror story of my package (sent on 26/11 and logged as damaged by Australia Post on 17/12 continues). Today I received notification from my local post office that the package was waiting to be collected. I went to pick it up and opened it right there and then because it felt empty (the stamp gave the weight as almost 1 kg). It was completely empty. The post office guy said that he couldn't take it back because I had opened it, even though he saw it himself and was shocked. He gave me a number to call to follow up. I now have to lodge a claim with a corporate post office. The most worrying thing is that the tube was not damaged as claimed days earlier in online tracking. I could see how well one of the ends was taped and I have received packages from this highly professional sender before. There was not the slightest dent on the tube. It was abundantly clear that the tube had been deliberately opened (it would have taken some effort), the tape cut, and the contents stolen (the contents weighed almost 1 kg when sent). This is so egregious, it has left me speechless. These were original artworks on canvas from a remote Aboriginal community that I support who rely on and trust Australia Post. A package that was logged as damaged by Australia Post should never been delivered to me (so I was told by a representative), but in addition, a crime has been committed while the package was entrusted to Australia Post. I think that this is one for the police. Stealing mail is a Commonwealth offence in Australia, and comes with potentially harsh penalties (up to 5 years in prison). If you are caught stealing mail in Australia, you could face a hefty prison sentence or large fines. Australia Post - please explain. One star? How about -5?
No Parcel arrival - Australia post representative brushes me off
My parcel did not arrive which I needed to service our clients. I was forced to buy retail which was in excess of $1000. Still Do not have parcel. Representative brushes me off and says talk to my supplier. Well my supplier did not loose it. Brushes me off with basically saying we won't compensate you or take responsibly of delivering your product even though we are recieving money to provide the service. I would love to have a business where I can offer a service, get paid and then not provide the services without any repercussions. That's the best business in the world.
Money for Jam
I want to know why, and they do it all the time, do they not update their tracking service. I have had a package in the pending state for a week and they cant even tell me why. They say it wasnt sent, yet i have a receipt for it, they then blame where it was sent from, when you phone up you cant get through, when you answer the online questions, it tells you the same thing. This is not something new for them, its been going on for years and thats why as an online seller, i stopped using them. You cannot trust them to update their records. I am ...waiting for a delivery and i am told it will be tomorrow, but they cant tell me where it is now, if they cant do that, how can they deliver it tomorrow. They need to stop paying their executives large amounts of money and use the money to fix their delivery service. December 17th 2019 Update: Never turned up After all my talk yesterday with a rep of this organisation, and her telling me the delivery was within their time line, well they post has come and gone and no package. Spoke to the driver who said i cant help, but its common for them to say its coming on a certain day, when in fact they dont know where it is.
- Domestic Parcel Post (Standard)
My Australia Post Disastrous Experience re New Redbank QLD Postal Facility
I'm still shaking my head as I'm writing this review on how Third World our Australia Post is.
The new apparent state of the art redbank fully automated post facility that recently began operating is a train wreck disaster.
I Wish I Could Give A ZERO Rating.
This is what $60 postage charges gives you in Australia.
Parcel left Katoomba just outside of Sydney on its way to Crestmead near Brisbane, on the 9th of November 2019, it is now the 12th of December 2019 and still my parcel containing car restoration parts are still to be delivered. You ...wont believe this but it true, & that is that my parcel has bounced from Brisbane (Redbank facility) to Melbourne 5 Times. And at no time has Australia Post bothered to make Contact with me :( Australia post have sent the parcel back to Melbourne of 5 separate occasions.
Depends on the driver
Some drivers are good, others lazy and just throw your parcel over the fence - and yes I have heard my new bone china cups smash as they did it. I also often get packages for other addresses left at my door.
Expensive, slow and ineffective
Australia post charged $20 to deliver a parcel. Claimed it attempted to deliver but no evidence of it. And then left my parcel in a post office 30 driving distance from its destination.
After 1hr trying to sort it out with the lovely - but disempowered- lady at the Call Center I might need to send package back to the vendor and ask for a refund.
Questions & Answers
I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
Can't help you Damon, sorry. Try waiting for it.
I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.
Had No tracking updates since 31st #R539102003103093
Will tracking be updated soon?
Yes, this looks to be coming across to Victoria from WA. We'll see a tracking event once it does reach a facility in Victoria. Parcel's typically take around a week or so to make the journey across so a tracking update may be likely over the weekend or early next week. Please allow a little additional time at the moment though as the lockdown may be affecting some transport and processing in and out of Melbourne.
Hi I ordered a parcel through e bay that was received by Australia Post at 9:12 am on the 16th and the tracking has not updated once since, not even to say that it’s ‘On its way’ my tracking number is R433631013269887006120906
We'd definitely expect further tracking updates well by now. Please let the ebay seller know this hasn't arrived so that they can chase this up with us for you.
Yeah, the seller wasn’t much help, just telling me that it would arrive by Tuesday but without any tracking updates I’m worried
Looks like it's out for delivery today Doug :)
Sorry to hear the seller wasn't too helpful but glad you notified them as this would have allowed for further dispute resolution through eBay were you not to receive the delivery. Glad to see that isn't necessary though and that the parcel is out to you today.
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