Always efficient. Great communication
Lately I have received a number of parcels sent through AP and have found the service to be excellent. I always get text messages and emails to tell me where it is and when it will be available for pick up. Our local small country town post office is particularly helpful as well.
I have had a lot of parcels delivered and tracked all of them ,they had always come the day that was stated. I haven’t had a problem with our parcel and letter deliveries.
Country Town Post Office Services
Living in a country town has its advantages. I have had a number of parcels delivered on the expected date, in excellent condition and with a smile and courteous manner.
TELEPHONE SERVICE EXCELLENT
I had someone else's parcel delivered to me and I didn't receive my own parcel! I called Australia Post head office and within 5 minutes the driver was back at my door to sort the situation out and swap the parcels. Excellent service. The man on the phone was extremely thorough and the driver was very friendly and apologetic.
Great Australian Service
Australia Post is a great, safe, easy and prompt service to get your parcels delivered through. They service is very reliable and I will always use this service for delivery of my parcels.
Cheers to Australia Post for providing this service. My recent purchase arrived in excellent condition with the bonus of excellent customer service that was friendly & efficient. My parcel was easily tracked and arrived in a timely manner. Bravo!
Australia Post - huge improvement in recent months
I'm very impressed by the improvements to the Australia Post service. A year or so ago, post was very slow to arrive and there were often problems of some kind along the way. Now, my parcels are arriving reliably within two or three days within Australia. Tracking codes are provided so I can see exactly where my parcel is on its journey. I get an SMS the day before delivery and another SMS to say my parcel is at the post office (we have cards left in our letterbox). I now only buy goods which are delivered via Australia Post. Sending items is handled in the same way with tracking codes and notifications. Well done Australia Post :)
Excellent Fast Service!!
Great service. Reasonable rates for the service provided. Parcel arrived safely and was delivered without any problems!! Good communication and had the ability to track the progress of the delivery online!!
Parcels by mail
Any parcels I need posted or delivered I simply take to the local Post Office at Hurstbridge or Diamond Creek.The staff are always so polite and helpful .The delivery drivers who bring parcels to my home are just as friendly and well mannered.Thank you .
Great delivery everytime....just make sure you select the right option for deliver if you are not home. It is hard to get to a post office and the delivery options are perfect.
Never get rid of Australia post.
I have sent many parcels within Australia and found their tracking records very good. I have also received many parcels and been notified well in advance when they were arriving.
Amazing CS support
Staff are always super helpful. Usually on time, for sending and receiving. Both customer care helpline and staff in my local post shop in Coogee, are always so helpful, would recommend!
Point on Delivery!
I was kept to date with every step of my products delivery. From packaging, and of each process, until delivery. Great outcome! Thank you Australia Post! You guys are awesome!
Australia post have always been ontime and fast, i have never had a late parcel ever.
A few weeks ago i ordered about 10 packages to my house when i was in europe. I was not able to be there to receive them so i easily sent them to my local post office with the ease of using the Australia Post app.
And a few weeks later when i went to collect my packages the two staff members were happy to see me and hand me over my safely kept parcels.
Thanks AUS Post!
Reliable and inexpensive
I use Australia Post to send all my items that I sell on eBay and I find that the postal rates are very competitive and the service is reliable with excellent tracking details so that items can be traced it any stage in the postal chain
Questions & Answers
I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
Can't help you Damon, sorry. Try waiting for it.
I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.
Had No tracking updates since 31st #R539102003103093
Will tracking be updated soon?
Yes, this looks to be coming across to Victoria from WA. We'll see a tracking event once it does reach a facility in Victoria. Parcel's typically take around a week or so to make the journey across so a tracking update may be likely over the weekend or early next week. Please allow a little additional time at the moment though as the lockdown may be affecting some transport and processing in and out of Melbourne.
Hi I ordered a parcel through e bay that was received by Australia Post at 9:12 am on the 16th and the tracking has not updated once since, not even to say that it’s ‘On its way’ my tracking number is R433631013269887006120906
We'd definitely expect further tracking updates well by now. Please let the ebay seller know this hasn't arrived so that they can chase this up with us for you.
Yeah, the seller wasn’t much help, just telling me that it would arrive by Tuesday but without any tracking updates I’m worried
Looks like it's out for delivery today Doug :)
Sorry to hear the seller wasn't too helpful but glad you notified them as this would have allowed for further dispute resolution through eBay were you not to receive the delivery. Glad to see that isn't necessary though and that the parcel is out to you today.
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