I get a lot of Products delivered by Australia Post. Our Motor Bike Postie & Van Postie are both Fantastic , The product Packaging is always put in the box or he will bring up to the front door if it will not fit. The Van Postie is the same. As i am home most of the time i will meet them at the post box or at the door and are always greeted with a big smile and a friendly Hello. They might be a Small part of a Huge Company, But i think there service is the best Advertising any brand could want for.
Based on the facts ( comments here and my personal opinion ) I bielive that some of the local courier companies around Australia, simply work by their own independant standards, which are in many cases below reasanable normal, and obviously beyond control from Australia Post. That is wrong and unacceptable because not everyone receives the same kind of service which always should be GOOD ONE !!!. In my area I have experienced good service and bad one living here for 27 years, and now I understand why : simply because the courier drivers or the...courier companies are different from time to time that are subcontracted by AustPost. But whoever does the delivery it should not reflect on service standards that should be unified,applied and followed to courier companies all over Australia !! My general opinion covers the 27 years of me living here in Rydalmere NSW and dealing with AustPost services, so I rated the service 3 stars ( OK ) and for the last 3 month I have been happy with the delivery standards so I would rate it 4 stars ( GOOD )
Kwinana AusPost office
I post over 100 items per month mostly overseas for my online business. When i have a question in terms of Prices or options available they are very Helpful. The prices are reasonable.
Good old Aussie Post
When I get thinks delivered by couriers (because the seller doesn't deliver to a PO Box??) most times it is a problem. But never, ever, in years have I had a problem with goods being delivered to my PO Box. Good old Aussie post, their local and the give a %$#@
Staffs are very friendly. Location is easy to navigate and enough parking available. Need to wait in line because too busy on weekdays also. Overall not bad. Service is good.
Fast service, arrived before expected date.
I was the receiver of this package. It arrived before the expected date in great condition. I will definitely use Australia post Again in the future. Thank you Australia post!
Quick and easy
I like the process involved when I want to send a parcel and with that comes a tracking number. I like the idea that you can track your parcel. This is very important
I have been buying lots of parcels from eBay over summer, much to my husband's horror.
As I work full-time, i don't get much of an opportunity to shop over the weekend because I am usually recovering after a heavy week, or catching up with friends.
Each parcel has been delivered and I have not missed a single purchase. I am thrilled with the service I have received.
Great service, can't complain.
They CALLED to check
Just had a phone call from the AU they double checked the address and the name of the company to make sure I get the package. It was very bizarre but have to give credit when it due. Hope to see more costumer care from Au post.
- Domestic Parcel Post (Standard)
I never knew how good Aussie Post was...
I recently moved just north of Sydney and it has given me a greater appreciation for AP. Apparently once your out of the city area AP is the only reliable service to receive a parcel. Thanks AP, you are underrated:)
I believe if someone did a good job, they should received their credits.
I got this delivery guy from AU POST delivered my boyfriend's computer today in Officer @5:03pm today. He could have left after I signed and leave me to take the parcel back to my house (it was sitting just in front of my house), however he moved the parcel inside the house after I signed, and made sure it's delivered.
Is it just a small act? No! I got my carpet delivered last month from whatever courier which I can't remember......I was waiting at home without hearing ...anyone knocking the door but ended up finding a >30 kg carpet setting outside my house without knowing how long it was sitting there......moving that carpet had hurt my back. But today, this guy from AU POST, he did an EXCELLENT job!!
- Domestic Parcel Post (Standard)
Delivered a parcel - BIG DEAL !
Ordered a parcel and Australia Post delivered the parcel as they should have - What more can I say? Yes it arrived in good condition - as it should have! What is the big deal about a package being delivered?
Review collected in partnership with Australia Post
Good service for the price
Inconsistent delivery speed. Two parcels were dispatched at the same time but one arrived 5 days later than the other. Tasmania seems to have a long delivery time from the mainland. Takes 7 plus days. Strangely, overseas parcels can get here quicker than domestic on good days. On bad days, it takes months. Pick up is hassle if the local post office is not open outside business hours. They compensate with a pick up service from 7 am at the back door. Very friendly and helpful staff.
Doing their best.
Sent me my tracking number immediately every time, great communication during the Australian bush fires that are currently happening. Always gets delivered on the day of the text message and I always have a pleasant experience with the delivery people, theyre so kind and well staffed.
I have purchased product online and it was always delivered on time and when I was not home, I always receive a message if I want the parcel to be left outside which I found it very effective.
Questions & Answers
My track number is 33D9A222321701000935005. The status of my parcel is stuck on Its being prepared. The sender said the item has been picked up yesterday morning. I’d like to know when will the status be updated. I am worried that the parcel is lost or stolen
We'd normally expect to see a tracking update once it has been picked up. Are you sure it's been picked up by us or could it be that your sender is actually shipping this from overseas with a different carrier before it gets lodged with us? That's a pretty common arrangement these days.
I'd recommend getting back in touch with your sender and asking them to contact us so that we can confirm the parcel has been posted with us and look into why there is no tracking event to advise this if that is the case.
The send confirmed the item has been picked up by staff from Australia Post in Tuesday morning, 15/06/2021. And it’s domestic parcel from Sydney
It's definitely odd not to see that on the tracking. Also, the return address on the parcel is in Victoria and the shipping information has been submitted to us in Melbourne at the Mount Waverley Business Hub.
If it was being posted from Sydney though, delivery to your location would be expected tomorrow or Monday. If you don't receive it by then and there still aren't any tracking updates, please ask your sender to contact us.
Receiver .Parcel R460808003427195 showing as delivered 15/6. 2.51pm . Parcel not received.
Not found. Was home at the time. Not in post box or in safe space.
I'm sorry to hear this. We'll need to get an investigation started, so please give us a call on 13 13 18 or reach out on Facebook or Twitter.
I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
Can't help you Damon, sorry. Try waiting for it.
I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.
Get an answer from our members and Australia Post representatives
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