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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard)

1.6 from 1,633 reviews · View Statistics
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56 reviews
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Carlo
CarloWide Bay-Burnett, QLD
  • 8 reviews
  • 1 like

Auspost - is rapidly becoming an absolute joke.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
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Tylor
TylorAlice Springs, NT

Lost a $6000+ Parcel, Cant even call me back.

published

Been through the ringer with this hopeless excuse of a postage service, Lost my parcel when it returned to my local depot, countless trips to the post office, countless promises of returned phone calls, Complaints department are quiet happy to not bother responding for weeks at a time until you further pester them, Parcel is presumably stolen...Offered $100 refund. AND STILL HAVNT EVEN GOT THAT?! Employing thieves and letting them get away with it at your customers expense, shameful, call yourself AUSTRALIAN post.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Worst courier provider

published

If I could give Australia Post a zero star rating I would. It has been over 6 months since I sent a parcel domestically and it still hasn’t been delivered. Staff have been absolutely disgusting with the way they spoke to me and showed zero care considering I’ve told them how important the parcel is. I’m definitely taking legal actions but I thought I’d leave a review here so others don’t experience the same issue as I did.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
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Mel A.
Mel A.Hunter Region, NSW

Pathetic company

published
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Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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Gabe
GabeGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

6 weeks and counting to deliver from central Melbourne to central Sydney

published

Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Rick W.
Rick W.Greater Melbourne (Inner), VIC
  • 4 reviews
  • 18 likes

Parcel Caught in Postal Limbo Hell

published

On 21 October I took two dissimilar parcels (one to NSW and one SA) to the Post Office in Sunshine , Vic. I have since found that it is likely that the customer service person likely put the wrong postage stickers on the wrong packages - tracking numbers were very similar. The recipient in NSW has received his package on 4 Nov, but Australia Post tracking shows parcel not delivered and bouncing around NSW and SA - it has been to Adelaide Airport 3 times and Sydney 5 times. On the other hand the parcel destined for South Australia is recorded as delivered to NSW. WTH? Surely Australia Post should return the undelivered item to me, if their system cannot resolve where it is supposed to go.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
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Dean
Deancairns
  • 5 reviews
  • 4 likes

Disgrace to Australia!!

published

Lost a parcel and told to call 131318 by local post
office but they aint taking calls !!!
Its a total shambles "Australia Post" should remove the Australia in title as its a total embarrassment to the country !!!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Similar opinion? Write a review on ProductReview.com.au!
Alpha Bravo
Alpha BravoGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 6 likes

Consistently pathetic service

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Ttt
TttGreater Melbourne (Metropolitan), VIC

No option for zero stars

published

Could not rate this company low enough. 18 months into a pandemic where businesses have adapted, this billion(s) dollar company is still charging their normal extortionate fees for a vastly inferior service. Massive delays in every single delivery, customer service somehow still hasn’t adapted to higher inquiries in 18 months and fees are just as high as they were before covid. Posted an item a week ago, has not moved from initial location in 7 days. Wish there were another service we could use because this one is abhorrent.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Paul H.
Paul H.Greater Melbourne (Inner), VIC

Only Use Express Post

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Paul H.
Paul H.

My Missing or Lost Items was marked email correspondence, so they sent me a text? Please employ more people and give them a pay rise they deserve it.

Paul H.
Paul H.

Ref 42692211 has been scanned. Posted 18/9/21 first scan 1/10/21.

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Marie
MarieSydney, NSW
  • 4 reviews
  • 5 likes

Aust post Terrible service

published

Aust post parcel left Sydney 31/8
Still no update on Tracking
Only going to Melbourne...
Loves to take your money but can't advise where the parcel is ..
Stop blaming covid and fix the issues, any other business would be under review...

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!
Jeremy
JeremySydney, NSW

Package hasn't left my PO for 7 business days.... How?

published

Sold an item on eBay to VIC. Is a GPU valued at around 380 AUD. Assumed AUSPOST would be fine dealing with my parcel and wouldn't lose it + was packaged more than adequately. Sent with signature required.

Dropped it off at my Post Office and everything seemed fine but day after day my worry increased as the tracking never updated. I understand if this is caused by the lockdowns, but the least you can do is update me on what's happening, where it is, etc. It's probably in VIC and hasn't been scanned on release from NSW.

If they lost it, which is by far worst possible scenario, Jesus Christ the service is horrible.
Deserve to be put of business and using lockdown as an excuse for appalling service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Australia Post
Cat P.Australia PostSend a private message
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Vadym V.
Vadym V.South East Queensland, QLD
  • 5 reviews
  • 5 likes

Auspost incompetency

published

I now have been waiting for over a month for my parcel shipped domestically, that's ridiciluous. Opened a case with them and it now has been over 3 weeks since they are trying to locate my parcel. Tried to claim a 100$ insurance refund that comes with every package since the package is lost. All they keep saying "we are still investigating". What a disgrace! Better using other shipping providers as aupost have become really poor customer oriantated. 1 STAR

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Alice F.Australia PostSend a private message
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Alana M.
Alana M.
  • 2 reviews
  • 1 like

Cash Disappeared In Transit

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Cat P.Australia PostSend a private message
Alana M.
Alana M.
Similar opinion? Write a review on ProductReview.com.au!

Absolute highway Robbery, disgusting service

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Cat P.Australia PostSend a private message
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Questions & Answers

Princess
Princessasked
Domestic Parcel Post (Standard)

Can lost parcel found out? Like after some time you found out parcel from somewhere like warehouse then can you deliver it?

No answers
FGS
FGSasked
Domestic Parcel Post (Standard)

Always seem to be long delays. Covid has well and truly died now and you would think the business would have enough knowledge by now on how to execute scenario planning regardless. They don't even bother with excuses anymore. It just seems to sit at 'received for processing for days before moving to the next state for yet more (eventual) processing. The so-called on time (7 days) gets changed to just say 'updated' with an extra week added on and no further information. Surely there is a more efficient way to manage the postal service by now. Why do Aus Post execs get so much for doing so little. So much wastage ...

1 answer
Jay V.
Jay V.

Yeah I have a similar thing from mount waverly aust post.

Fang-Ling K.
Fang-Ling K.asked
Domestic Parcel Post (Standard)

The info shows Incorrectly sorted and forwarder to correct location. Actually, it arrived at the post office 3km away from my house last night and is now being sent back to the city (about 52km away). This means it will arrive with a delay of at least three days. Can I trouble you to make sure it doesn't get sent to further? No. AMQ575008301000935001

1 answer
Jase
Jase

No, you may not. We are nothing to them. Bow down and accept your fate :)

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Australia Post Domestic Parcel Post (Standard)

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