Australia Post Domestic Parcel Post (Standard)

10 May 2022, a return postage parcel was dropped off at Gympie post office. 23 May 2022 had a chat session with a ‘customer service’ person of Auspost, I was advised that it was picked up from Gympie (although the tracking website was stating it still was in Gympie) and that I could launch an investigation from the 25 May. Launched investigation on the 31 May via tracking website, received email stating that there were delays and not to react any further until 17 June - but they were almost sure it would have been delivered by then. 20 June sen...

Been through the ringer with this hopeless excuse of a postage service, Lost my parcel when it returned to my local depot, countless trips to the post office, countless promises of returned phone calls, Complaints department are quiet happy to not bother responding for weeks at a time until you further pester them, Parcel is presumably stolen...Offered $100 refund. AND STILL HAVNT EVEN GOT THAT?! Employing thieves and letting them get away with it at your customers expense, shameful, call yourself AUSTRALIAN post.

If I could give Australia Post a zero star rating I would. It has been over 6 months since I sent a parcel domestically and it still hasn’t been delivered. Staff have been absolutely disgusting with the way they spoke to me and showed zero care considering I’ve told them how important the parcel is. I’m definitely taking legal actions but I thought I’d leave a review here so others don’t experience the same issue as I did.

Sent a booklet of poems to a friend in the USA for Xmas. Was returned to me five days later in this condition (see photos) Item and envelope were completely ruined; booklet soaked through with ink or something and still wet when returned to me. Contacted ''customer service'' (what a flippin joke of a title that is with this lot!) Absolutely no help at all, just vague mumblings about size/weight after the SECOND time I contacted them with these photos. An utter disgrace. I have had trouble with Aus Post previously, losing a REGISTERED letter and...

Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!

On 21 October I took two dissimilar parcels (one to NSW and one SA) to the Post Office in Sunshine , Vic. I have since found that it is likely that the customer service person likely put the wrong postage stickers on the wrong packages - tracking numbers were very similar. The recipient in NSW has received his package on 4 Nov, but Australia Post tracking shows parcel not delivered and bouncing around NSW and SA - it has been to Adelaide Airport 3 times and Sydney 5 times. On the other hand the parcel destined for South Australia is recorded as delivered to NSW. WTH? Surely Australia Post should return the undelivered item to me, if their system cannot resolve where it is supposed to go.

Lost a parcel and told to call 131318 by local post
office but they aint taking calls !!!
Its a total shambles "Australia Post" should remove the Australia in title as its a total embarrassment to the country !!!!

Since my last review I have used, or tried to use, their service to deliver another parcel to NSW from Victoria. It was lodged at my local Post Office (LPO) mid September. Again it sat at my LPO for a couple of days and then the Melbourne North depot (or should I say storage facility) for just on 2 weeks. After that it was marked as sent to Sydney and from there to a distribution centre some 12km from where it had to be delivered. Next posting was that it was in Mt. Gambier SA and being sent to the "correct" facility. It ended up back in V...

Could not rate this company low enough. 18 months into a pandemic where businesses have adapted, this billion(s) dollar company is still charging their normal extortionate fees for a vastly inferior service. Massive delays in every single delivery, customer service somehow still hasn’t adapted to higher inquiries in 18 months and fees are just as high as they were before covid. Posted an item a week ago, has not moved from initial location in 7 days. Wish there were another service we could use because this one is abhorrent.

I had a high regard for Aust Post using for 15 years with online sales until the last couple of months. Although the service has never been quick it was always reliable especially Express. Now I have been forced to use Express Post only as Regular Post will take too long and will default on postage times dictated by on line market place. Here's the tip. Stop placing your items into the Red Posting Box as these are emptied and not scanned. You have to go over the counter to ensure it gets scanned. Even then it will be very slow. I have had succe...

Aust post parcel left Sydney 31/8
Still no update on Tracking
Only going to Melbourne...
Loves to take your money but can't advise where the parcel is ..
Stop blaming covid and fix the issues, any other business would be under review...

Sold an item on eBay to VIC. Is a GPU valued at around 380 AUD. Assumed AUSPOST would be fine dealing with my parcel and wouldn't lose it + was packaged more than adequately. Sent with signature required.

Dropped it off at my Post Office and everything seemed fine but day after day my worry increased as the tracking never updated. I understand if this is caused by the lockdowns, but the least you can do is update me on what's happening, where it is, etc. It's probably in VIC and hasn't been scanned on release from NSW.

If they lost it, which is by far worst possible scenario, Jesus Christ the service is horrible.
Deserve to be put of business and using lockdown as an excuse for appalling service.

I now have been waiting for over a month for my parcel shipped domestically, that's ridiciluous. Opened a case with them and it now has been over 3 weeks since they are trying to locate my parcel. Tried to claim a 100$ insurance refund that comes with every package since the package is lost. All they keep saying "we are still investigating". What a disgrace! Better using other shipping providers as aupost have become really poor customer oriantated. 1 STAR

Rated 3 stars ... because I’m going to give Aust Post the benefit of the doubt here that the thirty dollars cash I mailed to Sydney on the 12/07/21 didn’t ( ?? ) disappear in transit ... but ... I have a Gumtree seller on the other end saying he did not receive it.

I sent cash ( standard post - not tracked - from an Australia Post post box at The Gap shopping centre precinct at 4pm 12/07/21 )

My decision to send cash was a goodwill gesture - as all of Sydney is in a strict lockdown - and I didn’t want the guy to have to traipse himself to ...

I run a medium sized business, send thousands of parcels a year and have spent tens of thousand of dollars with Australia post.

The service is revolting, we have constant issues with broken in the mail items, lost items or delivered to totally different places, we have experienced this as both the sender and recipient.
Just recently I have had to fight tooth and nail to get compensated for a package they stated was delivered and when I had a look at the pic the house was completely different, we desperately needed the product and had to not on...