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Australia Post Travel Insurance - International Comprehensive Plan

Australia Post Travel Insurance - International Comprehensive Plan

Single Trip, Annual Multi-Trip
3.4 from 18 reviews

Reviews

(11)
(0)
(0)
(0)
(7)
  • Type of Claim
    • Travel Delays/Cancellations (2)
    • Medical (2)
    • Lost/Stolen Property (1)
  • Claim Resolution Time3+ months (3) · 2-4 weeks (2) · 1-2 weeks (1) · <1 week (1)
  • Claim ApprovedYes (4) · No (3)
  • Incentivised Review Yes (0%) · No (100%)
  • Transparency
    3.4 (5)
  • Customer Service
    3.1 (7)
  • Value for Money
    3.6 (7)

Jenny Momirovska

Jenny MomirovskaGreater Melbourne (Outer), VIC

Never use this company

published

Post office travel insurance have caused me nothing but stress. I was diagnosed with cancer 4 days before I was due to travel. I sent in all the appropriate information regarding the diagnosis. The company has sent a form to my doctor asking for my full medical history. Surely me sending the results of my tests along with pictures confirming the diagnosis would be enough to say that i was unaware that i was sick when I took out the policy. My trip was booked for the end of September and I have still not been reimbursed and don't know when I will. Never again post office travel insurance.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateOctober 2019
Claim ApprovedNo
See all answers
4 comments
Australia Post
Priscila L.Australia Post
Jenny Momirovska
Jenny Momirovska
Australia Post
Priscila L.Australia Post

So sorry about this Jenny, have you been in touch with them recently to find out what's going on?

Priscila


Libby

LibbyMid North Coast, NSW

Exceeded our expectations

published

Having planned our overseas trip over 12 mths ago, we had very unexpected news only 5 days into our trip! My husbands father had passed away suddenly. We had to return home, leaving two thirds of our trip uncompleted. We submitted our claim through our travel agent & we received a full refund for the unused portion of our trip. Australia Post Travel Ins kept us well informed as to where our claim was up to & settled our claim quite swiftly. We have used them a couple of times now & would not hesitate to recommend them. Thank you Australia Post Travel Insurance

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks so much for sharing Libby!!

Priscila :)

Nannie R

Nannie RNorth Queensland, QLD

  • 3 reviews

Exceeded our expectations

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
2 comments
Australia Post
Priscila L.Australia Post

Thanks so much for taking the time to share this with us. I'm so glad it was such an easy process and please do tell your friends and family!

Priscila

Nannie R
Nannie R

Absolutely Priscila. We will be singing your praises from the rooftops.

Steve Y - ExArmy

Steve Y - ExArmyGreater Melbourne (Outer), VIC

Fantastic - Easy to Obtain before Travelling, Easy to Claim and Claim Processed Quickly

published

Highly Recommend - Great Value
The policy was easy to obtain online before travelling overseas.
It was very easy to submit a claim online upon my return and the claim was processed quickly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand, North America (inc. Hawaii) and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review Steve, it means a lot :)

Priscila


Ivan

IvanSouth East Queensland, QLD

The Australia Post multi had no insolvency cover . beware Claim suited to Cover more . Excess $250 instead of $100.

published

Yes at first it was easy. Deceptive. Claim sent to Cover more . No info to me. Double excess . Paid half claim.cannot contact them. I have gone to the Ombudsman now.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
Australia Post
Priscila L.Australia Post

Grandma

GrandmaWestern District, VIC

Great Service - A Complete Surprise

published
Value for Money
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Australia Post
Priscila L.Australia Post

austpost

austpostMurray Region, NSW

Misrepresentation australia post are not a travel insurance company

published

I purchased this insurance from auspost travel insurance because of their reputation little did I know I would be shunted of to a company like 'covermore".
I gave my medical details to someone purporting to be from auspost I paid my money to someone purporting to be from auspost but when I had a claim where were auspost nowhere to be seen I was to my shock and horror dealing with covermore. A Company in the news for all the wrong reasons and I would suggest struggling for business having to trap customers under the auspost banner
Never again with aus post for anything and absolutely never covermore.
So beware just make sure who you are dealing with

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers

Eleni C.

Eleni C.Albany

  • 8 reviews
  • 1 like
  • Verified customer

I will be using them again!!

published

I booked Australia Post Travel Insurance for my trip to Cambodia, however whilst I was over there I got very sick. Australia Post was very helpful and understanding, telling me exactly which hospital to go to and exactly what I needed to tell the doctors when I arrived as it was my first time being sick overseas by myself. Australia Post sorted everything out with the hospital and rang me several times both in hospital and once I arrived back in Australia to ensure I was okay. I'm really grateful to them and especially to the phone staff!!! I would highly recommend Australia Post Travel Insurance.

My word of Advice is to make sure you read the fine print or ring them up to so you know exactly what you're covered for!

Insurance claim madeYes

Heart attack in Italy

published

Choosing this product was the best decision I have made this year. Other insurers did not wish to accept my custom being over 65. The policy was easy to set up and when required the staff were fantastic, especially the medical team.

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post
Diana T

Diana TMelbourne

  • 2 reviews
  • Verified customer

First Rate Customer Service

published

Only days before our month long trip to Europe I became ill and very disappointingly, was unable to travel. Australia Post's Travel Insurers Customer Support team were easy to contact and were consistently professional and helpful. My claim was processed in a timely and fuss-free manner despite trouble from a recalcitrant and unprofessional travel agent, which the customer support team quickly and efficiently resolved. I would highly recommend Australia Post travel insurance - great value and service.

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post

Thanks so much for sharing your experience Diana. Despite your illness I'm glad to hear about this and that it was easily solved for you.

Roxy


Kar28

Kar28Metropolitan Adelaide, SA

  • 5 reviews
  • 3 likes

Great service!

published

Have used Aust Post travel insurance for many years now. Have always found them to be very competitive in price and very easy to apply and set up online. They have excellent customer support and making a claim has been problem free. Would highly recommend.

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post

Thanks for sharing! :)

Roxy


Lost property never got paid for

published

Worst travel insurer ever, lost my $2500 camera, and nothing got done, just a money making scheme, can come up with million excuses not to pay out, asked for documents to show me to that my house is a public place, nothing provided, infact no contacts back from aus post. Some one stole my camera from my room and auspost said i was careless for leaving my camera in my room at my home which was friken on charge, how silly. Got police report, did all run around for nothing.

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post

AJ

AJ

  • 16 reviews
  • Verified customer

Disastrous!

published
Insurance claim madeNo
1 comment
Australia Post
Australia P.Australia Post

Perfect Travel Insurance

published

Whilst overseas I was encountered a life threatening medical problem and consequently had to contact Australia Post travel insurance who where able to send me to a Private Hospital for treatment. They were able to rebooked my return flights back to Australia. I was very impressed with the professionalism and availability being on different time zones. I would to thank the staff for all the great help they provided; and assurances they given in my difficult time. Will definitely use then again.

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post
  • Verified customer

If you have an honest claim, they are amazing!

published

I have had comprehensive insurance for a year. Unfortunately I had two incidents so had to claim insurance twice. Both times they received the claim, processed it and the money was back in my account within the week! They understood things like Tigerair being no help with providing documentation too. Will stick with Auspost travel insurance from now on.

Insurance claim madeYes
1 comment
Australia Post
Australia P.Australia Post
Alexandra Z

Alexandra Z

  • 5 reviews
  • 3 likes
  • Verified customer

Absolutely Shocking Medical Assistance

published
Insurance claim madeYes
4 comments
Australia Post
Australia P.Australia Post
Alexandra Z
Alexandra Z
Australia Post
Australia P.Australia Post

Says they do claims for natural disasters including ash clouds, but only if you've bought your insur

published
Insurance claim madeYes

nmarks

nmarksAU

  • 2 reviews
  • 4 likes

Incredible Service

published

I was in Indonesia and was bashed and robbed of my wallet and mobile phone. But had severe head trauma, broken eye socket and nose and considerable bleeding. I was placed in a coma and woke up in the Royal Perth Hospital. Insurance organised and covered evacuation and then home to Adelaide. The nurse consultant was in constant contact with my sister. Initially Aust Post even offered to fly my sister to Indonesia to accompany me. Can't recommend them highly enough.

Insurance claim madeYes

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