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Australia Post Travel Insurance

Australia Post Travel Insurance Questions & Answers (page 2 of 2)

3.3 from 104 reviews

39 questions from our users

What is standard excess on Domestic Travel Insurance?
1 answer
Hi Haggis, Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question. Roxy

Omg.... i wish i read the reviews before purchasing travel insurance from AUSPOST! I like most assume they would be a good choice cause they are AUSPOST and a trustworthy company. Now its day 1 of my Thai holiday and my new phone has been smashed somehow between the airport and arriving at our hotel. I have never claimed before, is my phone covered? Has this happened to anyone before if so how were they and was it a stressfree experience? Or should i just pay for it myself to get it fixed... fingers crossed nothing else goes wrong... regards Christopher
3 answers
Not sure if you are covered, however based on our experience I would be skeptical, they don't seem to want to pay out on much at all, so don't hold your breath.Hi Burgess81, Oh no :( So our team can discuss this with you and provide further information, please call our Travel Insurance Support Team on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST). RoxyHi Burgess81 I do wish you well & best of luck. Since posting my review, I am now facing a second "we will contact you in 10 days" after 2 further requests for more medical info. What I am being told by our GP & Specialist is that they will process small claims fairly quickly but when it comes to a large claim they will draw the process out as long as they can to avoid a payout and hope that the claimant will give up. Well not this one!! I am now seeking legal advice and will not be recommending this travel insurance. "ROXY" is a very "sit on the fence and don't take sides" employee of AUST POST isn't she? EJB

Cost on travel insurance for 18days on a cruise from Adelaide, port Lincoln, margaret river,fremantle, Bali,Kuala Lumpur and ending in Singapore
1 answer
Hi Judith, So our team can discuss this with you and provide further information, please call our Travel Insurance Support Team on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST). Steph.

how long does it take to pay claims?
1 answer
Hi doug, Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question. Steph.

Does the comprehensive international single trip cove flight cancellations and accommodation I could not find it in the policy Thanks, Roger
1 answer
Hi Roger, Please call our friendly travel insurance specialists on 1300 728 015 as they will be able to discuss this with you. ~Xamara

hi there Iv paid a deposit for a cruise and have to pay the full amount in about 2 weeks. Problem is my dad who is elderly is not very well at the moment and we are really hoping to go on the cruise but just in case he becomes too unwell and we cant at the last minute can PO insurance cover us for this? Thank you
1 answer
Hi Lettie, I'm really sorry to hear your father is ill. Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question. Steph.

Hi. I am travelling to Bali and whilst there are going to Gilli Island for 2 days. Am i covered for this under my existing policy with Australia Post, as i have been informed that some insurance companies are not classing Gilli Island as part of Bali, and are therefore not covered? Thank You Arch Janssen
1 answer
Hi Arch, Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this. Steph.

I am planning a trip from Australia to Nepal before Christmas. After Christmas I will be travelling to fiji (which is only a few days after Christmas). I am concerned that I may get sick in Nepal from food poisoning etc which has happened to a friend in the past and will have to change my flights to Fiji for a later date. If i get sick in Nepal and return to Australia but have to postpone my Fiji trip will it be covered by insurance (cost of changing or cancelling flights)?
1 answer
Hi Ann E, Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help choosing a plan, or any questions about our plans. Steph.

Just want to check if we are covered for ash cloud in Bali Denpasar?
1 answer
Hi Helen, Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help choosing a plan, or any questions about our plans. Steph.

I cannot see anywhere on the International Comprehensive Travel Insurance site, that there is any cover for medical evacuation. Only that overseas hospital, medical, surgical, nursing, ambulance and emergency dental expenses are covered. I have checked the PDS as well. Can you please tell me if medical evacuation is covered?
1 answer
Hi A B, So our team can discuss this with you and provide further information, please call our Travel Insurance Support Team on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST). Steph.

If I take out travel insurance and my father falls ill at home in New Zealand can I still make a claim here in Australia if I have to cancel my trip? [as in, am I still covered if immediate family live outside Australia resulting in me having to cancel my trip & make a claim]?
1 answer
Good afternoon Tony, I'm sorry to hear your father is ill, or that this may be a risk. Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question. Thanks, Emma

What is the difference between the $6 per day policy and the Comprehensive International Single Trip. The price inshore for the $6pd was $172, for the online policy it is $196 with $100 excess and $224 with no excess for the same journey. Can you explain the difference please?
1 answer
Hi there curious, Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help choosing a plan, or any questions about our plans. Thanks :) Emma

Having recently been stranded in Bali we made a claim with you. You paid the extra accommodation but not the extra days of meals we had to purchase. Please explain why you cover accommodation but not extra stuff like food? Very disheartening to be knocked back which will make me reconsider using you next time. Regards Geoff
2 answers
Hi Geoff, I’m sorry to hear you were recently left stranded in Bali. For further support with your claim please contact our Support Line on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST). EmmaThey paid you accom, its bali meals are $2 .. gez people complain bout weird stuff, mind you others have had claims knocked back, and your unhappy bout a few dollars for meals.. like you said its "extra stuff" i do understand they should pay for meals but where would the extras stop? Should they pay for transport daily, entertainment, events since your there... look at it this way you got a few extre days for free pretty much, in bali AKA the western Sydney of indo. . Hope you have a safe trip

I'm trying to make an amendment to my travel insurance but have issues getting through your number, I stay on hold all the time with nobody on the other end answering. I'd like to add cover for one valuable item of $2,000 that is going to be checked in luggage. Will this be covered?
1 answer
Hi GT, Unfortunately I’m not able to provide you with that information here on product Review. Please try to contact our Support Team on 1300 728 015Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST). Emma

I have completed a Domestic Travel Form to get an idea of how much travel insurance would be for a 3 Day cruise Melbourne to Melbourne, January for 2 adults. I entered 4 days taking in date of leaving & date of arriving back i.e. 8th Jan to 11th Jan - got the quote back as $74 - is there a minimum charge or how is this amount made up, as on a previous page, you still quote $6 per day = $48? Thanks, Marjorie
1 answer
Hi Marjorie, Lucky you planning a cruise! While I can’t advise you on quotes or prices here on Product Review, I can certainly point you in the right direction. Please call us on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST). I wish you an enjoyable trip Marjorie! And we hope to hear from you soon. Emma

What is the travel insurance offer if you are over 70?
1 answer
Europe, Asia, Indonesia, New Zealand and south Pacific - $6 a day. You can pick up product disclosure booklet from any post office. What appealed to me was the unlimited medical and dental. It covers some common existing medical conditions. Product disclosure reads "Our instore policy is available to travellers up to 69yrs of age. If you are 70yrs or older - call them for a quote"

After reading the above re valuables not being covered in a locked motorhome, are they covered if in a locked car? My sister and I are planning on hiring a car and travelling around England and driving up to Scotland. As we will be stopping along the way to view castles, have coffees etc will my camera and iPad be covered if they are left locked in the car? Also what about luggage? Cheers Karen
2 answers
Hello Karen, Thanks for contacting us. I am unable to provide financial advice or information about our travel insurance services. To have your questions about travel insurance answered you will need to contact our travel insurance team directly on 1300 728 015. For further information on travel insurance please also see this link http://auspo.st/1R21bZb MartineA clause under the comprehensive insurance states that: 2. items left unattended in any motor vehicle unless stored in the boot and forced entry is gained. So if the valuables are left in the boot of the car, they will be insured. In any case always read the fine print of any policy you plan to enter into. :) Hope that helps.

We are travelling to the USA and will have a motorhome or a period of time. Having read the last review I am concerned that the policy will not cover this part of our journey. Does anyone know if this is still the position of the insurer?
1 answer
I am not sure but please read the terms very carefully. We had the motorhome secure with everything of value hidden and were still not covered. Was told that I should have left items of value in a motel room.

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