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Australia Post Travel Insurance

Australia Post Travel Insurance Questions & Answers (page 2 of 3)

Domestic Plan, International Basic Plan and International Comprehensive Plan
3.3 from 110 reviews

42 questions from our users

Shazez

Shazezasked

Travel Insurance

I took out insurance on 19th September but want to cancel my holiday to bali. Am I covered I took out the $10000 cancelation cover?

2 answers
Australia Post
Australia P.Australia Post

Hi Shazez,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Roxy

Steve Ballast
Steve Ballast

We got the same policy which was rejected for no reason.
Australia post only pay 15% of claims. Most other have a 60-70% payout. Big difference!


NannaT

NannaTasked

Travel Insurance

It's being reported that a volcano is rumbling in Bali .. we have purchased travel insurance with Aust Post and wondered what would we be covered for in the event it disrupts our holidays?

1 answer
Australia Post
Australia P.Australia Post

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Roxy


Tanya F

Tanya Fasked

Travel Insurance

Does this insurance cover travel costs if the volcano is erupting ash and you can't fly

2 answers
Australia Post
Australia P.Australia Post

Hi Tanya,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Roxy

Steve Ballast
Steve Ballast

Definately not. Australia post are currently under investigation for not paying legitimate claims regarding the Bali volcano.


Haggis

Haggisasked

Travel Insurance

What is standard excess on Domestic Travel Insurance?

1 answer
Australia Post
Australia P.Australia Post

Hi Haggis,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Roxy


Burgess81

Burgess81asked

Travel Insurance

Omg.... i wish i read the reviews before purchasing travel insurance from AUSPOST! I like most assume they would be a good choice cause they are AUSPOST and a trustworthy company. Now its day 1 of my Thai holiday and my new phone has been smashed somehow between the airport and arriving at our hotel. I have never claimed before, is my phone covered? Has this happened to anyone before if so how were they and was it a stressfree experience? Or should i just pay for it myself to get it fixed... fingers crossed nothing else goes wrong... regards Christopher

3 answers
Terry
Terry

Not sure if you are covered, however based on our experience I would be skeptical, they don't seem to want to pay out on much at all, so don't hold your breath.

Australia Post
Australia P.Australia Post

Hi Burgess81,

Oh no :( So our team can discuss this with you and provide further information, please call our Travel Insurance Support Team on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

Roxy

EJB
EJB

Hi Burgess81
I do wish you well & best of luck. Since posting my review, I am now facing a second "we will contact you in 10 days" after 2 further requests for more medical info. What I am being told by our GP & Specialist is that they will process small claims fairly quickly but when it comes to a large claim they will draw the process out as long as they can to avoid a payout and hope that the claimant will give up. Well not this one!!
I am now seeking legal advice and will not be recommending this travel insurance.
"ROXY" is a very "sit on the fence and don't take sides" employee of AUST POST isn't she?
EJB


Judith Burgess

Judith Burgessasked

Travel Insurance

Cost on travel insurance for 18days on a cruise from Adelaide, port Lincoln, margaret river,fremantle, Bali,Kuala Lumpur and ending in Singapore

1 answer
Australia Post
Australia P.Australia Post

Hi Judith,

So our team can discuss this with you and provide further information, please call our Travel Insurance Support Team on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

Steph.


Geoff Morrison

Geoff Morrisonasked

Travel Insurance

valid in australia and including hire car excess?

2 answers
Doug
Doug

Don't know, only travelled overseas

Australia Post
Australia P.Australia Post

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Steph.


doug puddy

doug puddyasked

Travel Insurance

how long does it take to pay claims?

1 answer
Australia Post
Australia P.Australia Post

Hi doug,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Steph.


Roger

Rogerasked

Travel Insurance

Does the comprehensive international single trip cove flight cancellations and accommodation I could not find it in the policy Thanks, Roger

1 answer
Australia Post
Australia P.Australia Post

Hi Roger,

Please call our friendly travel insurance specialists on 1300 728 015 as they will be able to discuss this with you.

~Xamara


Lettie

Lettieasked

Travel Insurance

hi there Iv paid a deposit for a cruise and have to pay the full amount in about 2 weeks. Problem is my dad who is elderly is not very well at the moment and we are really hoping to go on the cruise but just in case he becomes too unwell and we cant at the last minute can PO insurance cover us for this? Thank you

1 answer
Australia Post
Australia P.Australia Post

Hi Lettie,

I'm really sorry to hear your father is ill.

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Steph.


Arch

Archasked

Travel Insurance

Hi. I am travelling to Bali and whilst there are going to Gilli Island for 2 days. Am i covered for this under my existing policy with Australia Post, as i have been informed that some insurance companies are not classing Gilli Island as part of Bali, and are therefore not covered?
Thank You
Arch Janssen

1 answer
Australia Post
Australia P.Australia Post

Hi Arch,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this.

Steph.


Ann E

Ann Easked

Travel Insurance

I am planning a trip from Australia to Nepal before Christmas. After Christmas I will be travelling to fiji (which is only a few days after Christmas). I am concerned that I may get sick in Nepal from food poisoning etc which has happened to a friend in the past and will have to change my flights to Fiji for a later date. If i get sick in Nepal and return to Australia but have to postpone my Fiji trip will it be covered by insurance (cost of changing or cancelling flights)?

1 answer
Australia Post
Australia P.Australia Post

Hi Ann E,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help choosing a plan, or any questions about our plans.

Steph.


Helen

Helenasked

Travel Insurance

Just want to check if we are covered for ash cloud in Bali Denpasar?

1 answer
Australia Post
Australia P.Australia Post

Hi Helen,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help choosing a plan, or any questions about our plans.

Steph.


A B

A Basked

Travel Insurance

I cannot see anywhere on the International Comprehensive Travel Insurance site, that there is any cover for medical evacuation. Only that overseas hospital, medical, surgical, nursing, ambulance and emergency dental expenses are covered. I have checked the PDS as well. Can you please tell me if medical evacuation is covered?

1 answer
Australia Post
Australia P.Australia Post

Hi A B,

So our team can discuss this with you and provide further information, please call our Travel Insurance Support Team on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

Steph.


Tony

Tonyasked

Travel Insurance

If I take out travel insurance and my father falls ill at home in New Zealand can I still make a claim here in Australia if I have to cancel my trip?
[as in, am I still covered if immediate family live outside Australia resulting in me having to cancel my trip & make a claim]?

1 answer
Australia Post
Australia P.Australia Post

Good afternoon Tony,

I'm sorry to hear your father is ill, or that this may be a risk. Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help with this question.

Thanks,
Emma


curious

curiousasked

Travel Insurance

What is the difference between the $6 per day policy and the Comprehensive International Single Trip. The price inshore for the $6pd was $172, for the online policy it is $196 with $100 excess and $224 with no excess for the same journey. Can you explain the difference please?

1 answer
Australia Post
Australia P.Australia Post

Hi there curious,

Please contact our travel insurance experts on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST) for help choosing a plan, or any questions about our plans.

Thanks :)
Emma


Geoff W

Geoff Wasked

Travel Insurance

Having recently been stranded in Bali we made a claim with you. You paid the extra accommodation but not the extra days of meals we had to purchase. Please explain why you cover accommodation but not extra stuff like food? Very disheartening to be knocked back which will make me reconsider using you next time. Regards Geoff

2 answers
Australia Post
Australia P.Australia Post

Hi Geoff,

I’m sorry to hear you were recently left stranded in Bali.

For further support with your claim please contact our Support Line on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

Emma

Burgess81
Burgess81

They paid you accom, its bali meals are $2 .. gez people complain bout weird stuff, mind you others have had claims knocked back, and your unhappy bout a few dollars for meals.. like you said its "extra stuff" i do understand they should pay for meals but where would the extras stop? Should they pay for transport daily, entertainment, events since your there... look at it this way you got a few extre days for free pretty much, in bali AKA the western Sydney of indo. . Hope you have a safe trip


GT

GTasked

Travel Insurance

I'm trying to make an amendment to my travel insurance but have issues getting through your number, I stay on hold all the time with nobody on the other end answering.

I'd like to add cover for one valuable item of $2,000 that is going to be checked in luggage. Will this be covered?

1 answer
Australia Post
Australia P.Australia Post

Hi GT,

Unfortunately I’m not able to provide you with that information here on product Review. Please try to contact our Support Team on 1300 728 015Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

Emma


florrie

florrieasked

Travel Insurance

I have completed a Domestic Travel Form to get an idea of how much travel insurance would be for a 3 Day cruise Melbourne to Melbourne, January for 2 adults. I entered 4 days taking in date of leaving & date of arriving back i.e. 8th Jan to 11th Jan - got the quote back as $74 - is there a minimum charge or how is this amount made up, as on a previous page, you still quote $6 per day = $48? Thanks, Marjorie

1 answer
Australia Post
Australia P.Australia Post

Hi Marjorie,

Lucky you planning a cruise! While I can’t advise you on quotes or prices here on Product Review, I can certainly point you in the right direction. Please call us on 1300 728 015 Monday to Friday (8am-7pm EST), Saturday (9am-4pm EST) and Sunday (10am-3pm EST).

I wish you an enjoyable trip Marjorie! And we hope to hear from you soon.
Emma


jane hewlett

jane hewlettasked

Travel Insurance

What is the travel insurance offer if you are over 70?

1 answer
Hoske
Hoske

Europe, Asia, Indonesia, New Zealand and south Pacific - $6 a day. You can pick up product disclosure booklet from any post office. What appealed to me was the unlimited medical and dental. It covers some common existing medical conditions. Product disclosure reads "Our instore policy is available to travellers up to 69yrs of age. If you are 70yrs or older - call them for a quote"


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