good value for money
good value-and just a phone call to set up, and they sent a reminder when our yearly policy was up
Submitted claim on 25 Feb and received payment on 19 March
The Insurance Company to Use
it seems strange Praising an Insurance Company, But there you go.
Unbelievable service, being stuck in Bali they helped me all through the process
Prompt acknowledgment of all correspondence, And extremely fast Payment.
Great Work Aussie Post.
Great Travel Insurance
Very happy with the service and great value for money. Lodged my claim and was approved the very next day and then had the money in my account the next. Will definitely use again.
Professional, quick & value for money
The policy was good value and extremely easy to set up. When contacting the service, I found them to be quick, professional and great follow-up. Definitely would use them again.
No fussed claims.
Lost my prescription lens along the waves of Bali, I filed for a police report and attached my purchased receipts on the items. I've read the PDS first before initiating any claims, that way we wouldn't be disappointed if our claim isn't validated.
No issues or hassles
Had unexpected accident while on my cruise. Had my claim approved with no issues or hassles and within the 10 days they stated. Will definitely will use them in the future, easy online method, especially since my injury made partially immobile. Great value for money.
When I needed them, they were there
It is hard to rate an insurance, until you use it. Well, I went overseas, ended up with a big medical bill. I came back and got refund as soon as I filled in the simple form, and provided the reasonable evidence they asked me to provide. Very positive experience
Terrible. Do not buy Aust post travel Insurance
I used Aust Post travel insurance November 2018. My flight was delayed due to "Operational requirement" .
I paid for my over night accommodation and Aust post travel insurance refused to pay it. I will Never use Aust post travel insurance again.
- Verified customer
Great service, quick to reply, very helpful.
We have used Australia Post Travel insurance 5 times for our worldwide travels, always been very helpful over the phone and explained everything so an old codger like me can easily understand what we are entitled too, unfortunately have had to make a claim and found the process very easy and quick, the people in the office are very helpful and put your mind at ease, we will be travelling in the future and will not hesitate to use them again.
- Travel Insurance - International Comprehensive Plan
- Verified customer
I will be using them again!!
I booked Australia Post Travel Insurance for my trip to Cambodia, however whilst I was over there I got very sick. Australia Post was very helpful and understanding, telling me exactly which hospital to go to and exactly what I needed to tell the doctors when I arrived as it was my first time being sick overseas by myself. Australia Post sorted everything out with the hospital and rang me several times both in hospital and once I arrived back in Australia to ensure I was okay. I'm really grateful to them and especially to the phone staff!!! I would highly recommend Australia Post Travel Insurance.
My word of Advice is to make sure you read the fine print or ring them up to so you know exactly what you're covered for!
Brilliant Customer Service
This was the second time we have used Australia Post Travel Insurance and the first time we needed to make a claim.
The claims process was very easy and settled within 10 working days, brilliant service no time delays and a big thank you to Aust Post. We will definitely use them again.
Thank you so much.
do not use this insurance
Paid for a policy on line to cover a cruise up the Australian coast .Found in the fine print the policy did not cover a cruise .
Rang 3 times to cancel the policy ,told to wait to the next day rang spoke to seven different operators some in the Philippines .I was just passed around , repeated the policy number many many times ,some very rude operators ,the call was for nearly 50 minutes before the policy was cancelled .
Will never use again
Cant fault them
Used oz post several times now. Just Had my first ever claim and cant fault them from first reporting my accident while over seas to finallizing claim back home. thank you oz post for your guidence while over seas and the support back home. Thank you again.
Recommend this travel insurance for a'll Australians
'Brilliant insurance,found paperwork very easy to complete,they assessed it quickly and after a slight hickup our insurance assesser Edd, who needs a pay rise for his patients and professional approach to helping out a couple of senior citizens brought our claim to a very satisfactory conclusion. Thankyou again Edd and Australia Post. 2nd time clients
This is a terrible product - avoid. I had a business meeting in NZ. I paid for travel insurance for myself and my wife. Before the trip I had a suspected heart attack (which was not, thank goodness). After discussion with my client we agreed thought that it would be best not to travel. I looked at the online web site as to how to claim for a medical event, and a form was required for the doctor to fill out which was like war and peace. I was not going to pay for a lengthy doctor's visit for wasting the doctor's time like that. Clearly this form...is designed just for this purpose, so that Australia Post do not have to pay out on claims. I tried submitting the claim saying the trip was canceled by my client, but this was denied. Don't waste your money with thus rubbish. I intend to make the financial ombudsman aware of the complexity of the medical report required.
The worst customer service
The worst customer service ever! Tried to call for a few days in a row (different time a day) but after 45’’ just gave up! Looks like there no consultants there at all or one who is on leave. When you are after quotation or new policy they pick up the phone in no time, if its claim - forget it :(( Very disappointed, will switch to the other insurer.
Questions & Answers
Insurance for 13 day cruise to New Zealand
Do not use Australia Post. No Customer service at all after sale. Go directly to Cover More as they hold their policies anyway! We use our credit card insurance ( activate) and add cruise cover and any additional medical . Works out cheaper and very good service
I had to cancel a travel insurance with you & couldn't get a refund from you - what I would like to know is that now that I am able to go on my cruise is it possible to have that unused policy transferred to my new travel date
Kind regards Robert
Priscila L.Australia Post
Please reach out to our team on 1300 728 015 so they can help you with your question :)
travelling overseas in September want to know if helicopter flights, one in Iceland, one Grand Canyon USA or covered under policy or do I need to take out extra cover. jeff townsend
I'm not sure about that Jeff as we didn't do any helicopter flights and I didn't pay attention to that. There were policy add-ons for various higher risk activities but I don't recall helicopter flights being one of them. The info will be in the PDS though and you can probably download that from the website.
Priscila L.Australia Post
Hi Jeff, just replied to your other question :)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.