No issues or hassles
Had unexpected accident while on my cruise. Had my claim approved with no issues or hassles and within the 10 days they stated. Will definitely will use them in the future, easy online method, especially since my injury made partially immobile. Great value for money.
When I needed them, they were there
It is hard to rate an insurance, until you use it. Well, I went overseas, ended up with a big medical bill. I came back and got refund as soon as I filled in the simple form, and provided the reasonable evidence they asked me to provide. Very positive experience
Terrible. Do not buy Aust post travel Insurance
I used Aust Post travel insurance November 2018. My flight was delayed due to "Operational requirement" .
I paid for my over night accommodation and Aust post travel insurance refused to pay it. I will Never use Aust post travel insurance again.
- Verified customer
Great service, quick to reply, very helpful.
We have used Australia Post Travel insurance 5 times for our worldwide travels, always been very helpful over the phone and explained everything so an old codger like me can easily understand what we are entitled too, unfortunately have had to make a claim and found the process very easy and quick, the people in the office are very helpful and put your mind at ease, we will be travelling in the future and will not hesitate to use them again.
- Travel Insurance - International Comprehensive Plan
- Verified customer
I will be using them again!!
I booked Australia Post Travel Insurance for my trip to Cambodia, however whilst I was over there I got very sick. Australia Post was very helpful and understanding, telling me exactly which hospital to go to and exactly what I needed to tell the doctors when I arrived as it was my first time being sick overseas by myself. Australia Post sorted everything out with the hospital and rang me several times both in hospital and once I arrived back in Australia to ensure I was okay. I'm really grateful to them and especially to the phone staff!!! I would highly recommend Australia Post Travel Insurance.
My word of Advice is to make sure you read the fine print or ring them up to so you know exactly what you're covered for!
Brilliant Customer Service
This was the second time we have used Australia Post Travel Insurance and the first time we needed to make a claim.
The claims process was very easy and settled within 10 working days, brilliant service no time delays and a big thank you to Aust Post. We will definitely use them again.
Thank you so much.
do not use this insurance
Paid for a policy on line to cover a cruise up the Australian coast .Found in the fine print the policy did not cover a cruise .
Rang 3 times to cancel the policy ,told to wait to the next day rang spoke to seven different operators some in the Philippines .I was just passed around , repeated the policy number many many times ,some very rude operators ,the call was for nearly 50 minutes before the policy was cancelled .
Will never use again
Cant fault them
Used oz post several times now. Just Had my first ever claim and cant fault them from first reporting my accident while over seas to finallizing claim back home. thank you oz post for your guidence while over seas and the support back home. Thank you again.
Recommend this travel insurance for a'll Australians
'Brilliant insurance,found paperwork very easy to complete,they assessed it quickly and after a slight hickup our insurance assesser Edd, who needs a pay rise for his patients and professional approach to helping out a couple of senior citizens brought our claim to a very satisfactory conclusion. Thankyou again Edd and Australia Post. 2nd time clients
This is a terrible product - avoid. I had a business meeting in NZ. I paid for travel insurance for myself and my wife. Before the trip I had a suspected heart attack (which was not, thank goodness). After discussion with my client we agreed thought that it would be best not to travel. I looked at the online web site as to how to claim for a medical event, and a form was required for the doctor to fill out which was like war and peace. I was not going to pay for a lengthy doctor's visit for wasting the doctor's time like that. Clearly this form...is designed just for this purpose, so that Australia Post do not have to pay out on claims. I tried submitting the claim saying the trip was canceled by my client, but this was denied. Don't waste your money with thus rubbish. I intend to make the financial ombudsman aware of the complexity of the medical report required.
The worst customer service
The worst customer service ever! Tried to call for a few days in a row (different time a day) but after 45’’ just gave up! Looks like there no consultants there at all or one who is on leave. When you are after quotation or new policy they pick up the phone in no time, if its claim - forget it :(( Very disappointed, will switch to the other insurer.
Read the fine print
READ THE FINE PRINT !!!
Thought we had cover when we took out Medibank Travel Insurance. We found out the hard way that it was not to be when our flights were cancelled due to weather. The fine print allows for the insurer to only pay for adult travellers even though we had a family policy. I can't understand how our three children were not covered. How do you charge for a family policy, if you don't cover the family. For over $3,000.00 of air fares they acknowledged $500.00 of expenditure. Don't waste your money, get a real policy.
- Verified customer
Insurance is about claims - not premiums
While on holiday in the UK for our 25th Wedding Anniversary Celebration I took out my $1800+ iPhone X in the rain to take 4-5 images.
Supposedly the phone is water resistant at 1m depth for 30 minutes (IP67)...... Well I need to warn everyone that it is NOT resistant to 60 seconds in some rain.
Luckily, I had Australia Post Insurance and made a claim that day on-line and although it took a month to finalise due to completing the holiday, and Apple inspecting the phone and denying any fault on their side, Australia post came to the rescue...by paying $700 of the $800 replacement program through Apple ($100 excess). I replaced the phone while on holiday with a Huawei Y7 and was delighted with it's performance - see my review of it. All in all the experience was a small negative in a wonderful trip, but the icing on the cake was that Australia Post (who I have paid premiums to for some years, but have never needed to test the claims procedure) came through with flying colours. I have now sold the i Phone X, as I was too disgusted to keep it and I have replaced it with a Huawei P20Pro - a worthy contender.
- Verified customer
Terrible service when trying to claim - zero stars - never again
We received a letter on the 28 March 2018, asking us to fill out the claim form, which we did and emailed back. On April 18 we received an email asking us to fill out the claim form. We received an email to advise our email was received. We resent this form via email AGAIN, and again, received an email advising our email was received, only to receive an email on June 5 asking us to fill out the claim form. We responded to this email AGAIN (and again recieved an email advising our email was received), and explained that this was stressful fo...r my wife who has stage 4 cancer. The email I sent concluded with 'If there is any information still needed that is missing on our part, please clearly articulate what is needed to finalise this matter'. It has now been 13 days and we still have not heard back or received any payment. Policy was cheap, but so was the service. I've spent hours going back to emails and having to resend and respond. I have never dealt with such an incompetent company.
Questions & Answers
I had to cancel a travel insurance with you & couldn't get a refund from you - what I would like to know is that now that I am able to go on my cruise is it possible to have that unused policy transferred to my new travel date
Kind regards Robert
Priscila L.Australia Post
Please reach out to our team on 1300 728 015 so they can help you with your question :)
travelling overseas in September want to know if helicopter flights, one in Iceland, one Grand Canyon USA or covered under policy or do I need to take out extra cover. jeff townsend
I'm not sure about that Jeff as we didn't do any helicopter flights and I didn't pay attention to that. There were policy add-ons for various higher risk activities but I don't recall helicopter flights being one of them. The info will be in the PDS though and you can probably download that from the website.
Priscila L.Australia Post
Hi Jeff, just replied to your other question :)
We already have year long travel insurance and wanted to know for my next trip I am doing two helicopter flights, one Nepal and one USA, Arizona to the Colorado river Grand canyon. Do I need to take extra cover for these flights? OR can I take out extra cover to cover these flights? Jeff Townsend. [details removed] Thanks jeff
Priscila L.Australia Post
Recommend speaking to our Travel Insurance team on 1300 728 015 so they can give you accurate info on this, you can get an online quote here - https://auspost.com.au/travel-insurance
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1300 728 015||1300 728 015||1300 728 015||1300 728 015||1300 728 015||1300 728 015|
|24-Hour Phone Contact||No||No||No||No||No||No|
|Online Live Chat||No||No||No||No||No||No|
|Maximum Age Covered||101 years old||101 years old||101 years old||101 years old||101 years old||101 years old|
|Overseas Emergency Assistance||Not Included||Not Included||Unlimited||Unlimited||Unlimited||Unlimited|
|Emergency Dental||Not Included||Not Included||Unlimited||Unlimited||Unlimited||Unlimited|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||Not Included||Not Included||Not Included||Not Included||$3,000||$3,000|
|Hospital Cash Allowance||Not Included||Not Included||Not Included||Not Included||$5,000||$5,000|
|Overseas Emergency Medical & Hospital Expenses||Not Included||Not Included||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||Not Included||Not Included||Not Included||Not Included||$10,000||$10,000|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||Not Included||Not Included||Not Included||Not Included||Not Included|
|Delayed Luggage||Not Included||Not Included||Not Included||Not Included||$750||$750|
|Credit Card Fraud||$4,000||$4,000||Not Included||Not Included||$5,000||$5,000|
|Travel Documents / Passport||$4,000||$4,000||Not Included||Not Included||$5,000||$5,000|
|Maximum Single Item Limit||$500||$500||Not Included||Not Included||$3,500||$3,500|
|Luggage & Personal Effects||$4,000||$4,000||Not Included||Not Included||$7,500||$7,500|
|Rental Vehicle Excess||$3,000||$3,000||Not Included||Not Included||$3,000||$3,000|
|Motorbike / Moped Coverage||Included up to 200cc||Included up to 200cc||Included up to 200cc||Included up to 200cc||Included up to 200cc||Included up to 200cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included||Not Included||Not Included|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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