Was given 2 quotes when calling 2 different occasions. There was a 70 dollar difference on the same policy. I called to disscuss this issue and couldnt even speak to someone about the terrible customer service.
do not use this insurance
Paid for a policy on line to cover a cruise up the Australian coast .Found in the fine print the policy did not cover a cruise .
Rang 3 times to cancel the policy ,told to wait to the next day rang spoke to seven different operators some in the Philippines .I was just passed around , repeated the policy number many many times ,some very rude operators ,the call was for nearly 50 minutes before the policy was cancelled .
Will never use again
Cant fault them
Used oz post several times now. Just Had my first ever claim and cant fault them from first reporting my accident while over seas to finallizing claim back home. thank you oz post for your guidence while over seas and the support back home. Thank you again.
Recommend this travel insurance for a'll Australians
'Brilliant insurance,found paperwork very easy to complete,they assessed it quickly and after a slight hickup our insurance assesser Edd, who needs a pay rise for his patients and professional approach to helping out a couple of senior citizens brought our claim to a very satisfactory conclusion. Thankyou again Edd and Australia Post. 2nd time clients
This is a terrible product - avoid. I had a business meeting in NZ. I paid for travel insurance for myself and my wife. Before the trip I had a suspected heart attack (which was not, thank goodness). After discussion with my client we agreed thought that it would be best not to travel. I looked at the online web site as to how to claim for a medical event, and a form was required for the doctor to fill out which was like war and peace. I was not going to pay for a lengthy doctor's visit for wasting the doctor's time like that. Clearly this form is designed just for this purpose, so that Australia Post do not have to pay out on claims. I tried submitting the claim saying the trip was canceled by my client, but this was denied.
Don't waste your money with thus rubbish. I intend to make the financial ombudsman aware of the complexity of the medical report required.
The worst customer service
The worst customer service ever! Tried to call for a few days in a row (different time a day) but after 45’’ just gave up! Looks like there no consultants there at all or one who is on leave. When you are after quotation or new policy they pick up the phone in no time, if its claim - forget it :(( Very disappointed, will switch to the other insurer.
Very good customer service , easy to used , I will recommend to all people to use Australia post insurance wherever u travel
No fuss easy to use
Online application form is simple and easy to use. Processing my claim was just as stress free. Would recommend for anyone looking for a robust level of travel insurance.
Read the fine print
READ THE FINE PRINT !!!
Thought we had cover when we took out Medibank Travel Insurance. We found out the hard way that it was not to be when our flights were cancelled due to weather. The fine print allows for the insurer to only pay for adult travellers even though we had a family policy. I can't understand how our three children were not covered. How do you charge for a family policy, if you don't cover the family. For over $3,000.00 of air fares they acknowledged $500.00 of expenditure. Don't waste your money, get a real policy.
very contented with the service
Policy was very good value taking into account our age.Yes very easy.Found them very friendly and efficient would insure with you again.
Insurance is about claims - not premiums
While on holiday in the UK for our 25th Wedding Anniversary Celebration I took out my $1800+ iPhone X in the rain to take 4-5 images.
Supposedly the phone is water resistant at 1m depth for 30 minutes (IP67)...... Well I need to warn everyone that it is NOT resistant to 60 seconds in some rain.
Luckily, I had Australia Post Insurance and made a claim that day on-line and although it took a month to finalise due to completing the holiday, and Apple inspecting the phone and denying any fault on their side, Australia post came to the rescue by paying $700 of the $800 replacement program through Apple ($100 excess).
I replaced the phone while on holiday with a Huawei Y7 and was delighted with it's performance - see my review of it.
All in all the experience was a small negative in a wonderful trip, but the icing on the cake was that Australia Post (who I have paid premiums to for some years, but have never needed to test the claims procedure) came through with flying colours. I have now sold the i Phone X, as I was too disgusted to keep it and I have replaced it with a Huawei P20Pro - a worthy contender.
Terrible service when trying to claim - zero stars - never again
We received a letter on the 28 March 2018, asking us to fill out the claim form, which we did and emailed back. On April 18 we received an email asking us to fill out the claim form. We received an email to advise our email was received. We resent this form via email AGAIN, and again, received an email advising our email was received, only to receive an email on June 5 asking us to fill out the claim form. We responded to this email AGAIN (and again recieved an email advising our email was received), and explained that this was stressful for my wife who has stage 4 cancer. The email I sent concluded with 'If there is any information still needed that is missing on our part, please clearly articulate what is needed to finalise this matter'. It has now been 13 days and we still have not heard back or received any payment.
Policy was cheap, but so was the service. I've spent hours going back to emails and having to resend and respond. I have never dealt with such an incompetent company.
Travel Insurance at lower rates.
Australia Post matches or at times is even better than any other Travel Insurance I could find for my trip at a lower cost. It was half the cost of the policy my travel agent offered me. You can purchase your insurance at the counter of most Post Office branches. They will provide you with a Product Disclosure Statement that spells out everything you need to know. As with any insurance you need to make sure this one suits your needs.
Emergency Surgery whilst overseas
I needed to contact Australia Post Travel Insurance whilst overseas because of a medical issue. They put me in contact with their nurses and GP's by telephone, both who advised me to go straight to an international hospital (designated by AP Travel Insurance). I took their advice and went through a series of tests and was designated by the hospital specialist as being 'not fit to fly'. The specialist recommended immediate surgery. AP Travel Insurance responded quickly. They took hospital specialist reports on board, they asked for a bunch of paperwork from me and checked my medical history with my GP (that this medical issue was not a pre existing problem)...they gave the go ahead for surgery within 24-48 hours. Post surgery, they followed up every few days by phone to see how I was recuperating. They called the morning i arrived back in Sydney. This was my first ever travel insurance claim and could not fault the process. Professional and caring support whilst I was under duress. Thanks and well done.
TERRIBLE!!!! I SHOULD’VE SAVE MY MONEY TO ACTUALLY PAY FOR MY THINGS!
I didnt get the car, but the travel insurance (can't find any where to review travel insurance). They ended up giving me less than I pay for.. They had me going around for ages looking for paperwork and at the end what I got was an insult.. NEVER buying this insurance again.. What a waste of time and money.. And when I called to ask for it she didnt even care.. She said: " YEAH, IF I WAS YOU I WOULD BE FEELING THE SAME FRUSTRATION"....
Met our needs and paid our claim.
I have purchased AP Travel Insurance several times now. We travel a lot and each time I research at least six companies, including our supposedly "free" credit card insurance, and AP always come out the best. They cover our pre existing medical conditions better than all the others. The product is also easy to purchase online, with excellent help available by phone if required. Until recently we had not had to claim any losses, however some weeks after we had booked an overseas trip, my husband was advised not to travel due to medical issues . We lodged a claim for around $6,500 and it was paid in total approximately 6 weeks later. There were some delays, but given they had to establish that the medical issues fell within the policy, we felt 6 weeks was a very good turnaround. We would be very happy to continue using AP Travel Insurance.
Under investigation for not paying ligitimate claims
Currently in the process of enforcing a class action against Australia post travel insurance - due to not paying legitimate claims for the Bali volcano. Please use another travel insurance provider until the outcome has been finalised.
Unhappy with the delays in resolution
My elderly parents had to cancel their much anticipated holiday earlier this year as my father was put into hospital with a cardiac event a week before their due to travel date.
They purchased the insurance the same day they booked and paid for their holiday doing the declaration about my fathers medical health (he had bypass surgery many years prior and was in good health when the trip was booked).
When the cardiologist told them they were unable to travel due to an unforseen cardiac issue they were devastated and once dad was home from holidays they lodged a claim. That was in September.
This was the beginning of a stressful period for my parents. We have made repeated phone calls to the Insurers and the constant delaying tactics.
We are very unhappy with the service to date and are about to lodge a complaint with their office. I have never dealt with a company that has caused so much angst over a claim. I would advise my parents not to use them again.
My wife and I were booked on a packaged holiday to Japan leaving Australia on 18th September.
On 5th September my wife was admitted to hospital and diagnosed with Influenza and Whooping Cough. She remained in hospital until 18th September which meant we were unable to leave on our Japan holiday.
I contacted Aust. Post and was emailed a claim form which was submitted on 19th Sept.
On 21st Sept I received an email advising they had received my claim and would respond within 10 business days.
On 6th Oct I received an email advising my claim had been referred to the Medical Board for review. .On 16th Oct an email was received saying Aust. Post had contacted our GP requesting additional medical information. This information was sent to the Medical Board on 23rd October and on 6th November I received an email advising our claim had been approved and money would be deposited into our account.
As we were claiming the total cost of our holiday ($19280) we were delighted with the speed and regular update advice of our claim as it progressed thru the claim system. Money was deposited into our account on 7th Nov.
The total time from lodging the claim to receiving our holiday money was just over 6 weeks, which I consider was excellent service.
We have used Aust. Post travel insurance on 3 occasions prior to this claim and have already taken out a policy for an upcoming cruise in December.
I am very pleased with Aust. Post travel insurance, they are easy to deal with on the phone and our policies cover my wife for a pre existing medical condition.
This is the first time we have made a claim for travel in all the years we have been travelling.
I can recommend Aust. Post travel insurance and will continue to take out travel policies with them as long as we are able to travel..
Heart attack in Italy
Choosing this product was the best decision I have made this year. Other insurers did not wish to accept my custom being over 65. The policy was easy to set up and when required the staff were fantastic, especially the medical team.
Questions & Answers
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