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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc...
1.7 from 9,860 reviews · View Statistics

Reviews

1.2

56 reviews
5
(2)
4
(0)
3
(1)
2
(1)
1
(52)
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Eleni K.

Eleni K.Victoria

Worst postage service I’ve ever had

published

I've ordered a parcel and clearly written delivery instructions to leave it in a safe place at my door. Happened twice now where they leave a slip and take it to the post office. Wasting my freaking time with their ridiculous opening hours—- when people work during a pandemic or god forbid don’t want to leave the house when unnecessary it’s near impossible to pick up. Absolutely ridiculous. Rang customer service to get it redelivered but the idiot told me it wasn’t an option because they are busy. You’ve got one freaking job, absolutely pathetic.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post

Aust Government needs to audit Aust Post

published
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post
JeremyGasquet

JeremyGasquet

  • 2 reviews
  • 7 likes

Disgraceful service. DO NOT USE! Go with someone else.

published

My parcel weighs only 5.5kg and cost US$120. ShopMate want to charge me an extra AU$450.26 to get the parcel to Australia because it's a bit larger than they allow - despite how light it is! They never made it obvious that their size restrictions are so narrow! That information is hidden deep on the FAQ page. Never have I had such issues with other redirection services. Australia Post & ShopMate are an absolute disgrace.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeInternational
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DunnMann95

DunnMann95

  • 2 reviews
  • 2 likes

AusPost not putting in the effort

published
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post
James S.

James S.Southeast, SA

Lazy useless Australia Post employees

published

Sent an express post parcel to QLD form SA. Paid for signature on delivery as the receiver was not going to be there so someone would have to sign for it. I placed two large stickers on the bright yellow packaging - Do not leave without signature, so what did the 'Drongo' do - he or she left it in an apparent "safe place" and now it's missing... I put TWO large stickers on the parcel requesting it NOT to be left without a signature - but Australia Post employees seem to be a law unto themselves..What more do you have to do for these clowns? Cant understand how this business operates still ??? The worst run business in Australia.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post

Awful service

published

I wish I could give them no star but they won’t allow, worst worst customer service and delivery, happens few time and they don’t have any solid reason for anything, showing my parcel had been delivered but nobody knows, they want to take up-to five business to solve the problem.... I would never recommend someone to use Australia post at all or under any circumstance, it’s still doubtful if they (drivers) can read actual address or not or they just want to get the job done doesn’t matter how they are doing... but my disappointment with Australian post is on another level ..... very very awful and disappointed service every time ....

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
Australia Post
Ibne F.Australia Post
Josephine D.

Josephine D.Sydney, NSW

Inconvenience, ineffective and unexpected charges.

published
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeInternational
4 comments
Australia Post
Ibne F.Australia Post
Josephine D.
Josephine D.

Hmmm the issues are in the process of resolving so why post A comment publicly? Any reason?

Australia Post
Ibne F.Australia Post
Codename C.

Codename C.Greater Melbourne (Metropolitan), VIC

Shopmate Company Slogan: If we could help you less, we would help you less!

published
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
Michael Ollis

Michael OllisSouthwest, VIC

  • 3 reviews
  • 1 like

lost parcel won't take phone calls joke

published

Dropped a registered post letter in a local post box. 2 weeks later absolutely no status updates. Tried to call to be told they 'can't take my call at the moment' useless incompetent service with terrible customer service I hope another service comes along and wipes the floor with you. It won't be hard.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Ibne F.Australia Post
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Ross Clark

Ross ClarkPerth

  • 38 reviews
  • 39 likes

How incompetent and rude can you get

published

6th July a parcel was left at my door, which by the way belonged to someone else, who lived in the same suburb. This has happened several times and each time I ring Aust Post to come and re collect. Its a delivery that requires a signature that clearly gets left without a signature. This time I didnt ring but they left a message at my door to phone them re the lost parcel. I called them and they answered the phone with "what"..I explained what happened and the chinese speaking lady says " what"..so I explained who I am and what I am calling for...no answer as she had put the phone down...too many overseas back packers work for Aust Post. And its still sitting on my desk awaiting them to come and pick up..

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
6 comments
Australia Post
Ibne F.Australia Post
Ross Clark
Ross Clark
Ross Clark
Ross Clark

Ibne
The parcel in question was given to the driver who delivered my parcel on 14/7/20 -68X000309 - 930203, she can confirm what I have stated earlier...Ross

Jimi

Jimi

  • 9 reviews
  • 4 likes

Good until something is lost

published

Item lost in transit. They admitted they were unable to locate it, after a long drawn out process. They have made no effort to rectify this. Thankfully PayPal are reliable and will aid in a refund.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Ibne F.Australia Post
Margaux M.

Margaux M.Illawarra, NSW

Worst customer service ever

published

Have not received any decent help/explanation about my macbook disappearing after more than 2months, many phonecalls and emails. All customer service does when I call is suggest that I should close my case and simply lose my priceless memories, projects etc and (3000euros). I assume someone stole it as it was only an hour away from my location before it 'mysteriously' disappeared. I am a graphic designer so this loss affected me heavily. I am extremely disappointed as this company claims to listen, provide help and connections but don't live up to it.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Ibne F.Australia Post
Li Li

Li Li

  • 3 reviews
  • 3 likes

Disappointed

published

My itemns were delivered to my neighbours the amount of embaressment im suffering right now is beyond disbelief The postman needs to ask for photo id before handing over itemns were they dont belong to

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeInternational
2 comments
Australia Post
Michael M.Australia Post

Hi Li,

That's terrible to hear. Have you reported this incident to Customer Service so they can address this issue? If not, please private message me and we'll make sure it's addressed with the responsible staff.

Li Li
Li Li

No couldnt get through

Daylight thieves!!

published

They claim they have delivered my parcel which was worth $650 and small enough to put in your pocket . We have never seen any parcel delivered to us, no one contacted us. I contacted them many times kept passing me to one another ...Daylight thieves!!

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Michael M.Australia Post

Hi there,

Was it small enough to fit into the letterbox? Were you able to open an enquiry with my team to investigate with the responsible parties? If not, please private message me as it so we can take a closer look.

mllllllll

mllllllll

  • 12 reviews
  • 9 likes

Fxxxk I m sending to Newsagency why u sent bk to post office u guys are just too lazy

published

DO NOT use Australia Post delivery if you have a choice !
I ordered Myer online for a parcel to send to Newsagency and they didn’t deliver there and take it back to their post office n asked me to collect there!
..
What a LAZY post offer service staff, if Newsagency can’t send why should I buy online !?

Ref below!!!
Expected Tuesday 19 May 2020 Friday 22 May 2020*
From Myer Carindale
Tracking number 6E95068300

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
mllllllll
mllllllll
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Milton M.

Milton M.Sydney, NSW

Pathetic and terrible service and customer service sucks badly!

published

I bought a product that has never been delivered. I kept coming to the post office in SURRY HILLS POST SHOP and there's never nothing in there for me. Furthermore, I almost had to beg for the clerk to check if there was something to be delivered to my address/phone number. What happened at the end? They have delivered a notice,late in the afternoon, of the limit day. Obviously I missed the Parcel ! Mediocre service!

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeInternational
Phone Dinh

Phone DinhGreater Melbourne (Inner), VIC

Can't believe, let a random person to receive the package, without know they live in the apartment complex

published
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Australia Post
Michael M.Australia Post

The reviewer stated that an incentive was offered for this review

DiS

DiSGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Foreign couriers who can't read or speak English

published
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic

Worst service, no help given and threatenning attitude!

published
Sender or ReceiverReceiver
Delivery TimeNever Collected
1 comment
Australia Post
Ibne F.Australia Post
Jam this

Jam this

  • 6 reviews
  • 3 likes

Can’t even deliver an email. What a joke.

published

Parcel 10 days sitting in one spot. No update. No movement. Try to enquire with aust post. Need to sign up to their garbage website To make email enquiry. Trying to get them to send verification email 3 times, to post email to them, but their email is a no show! I guess they just turned it off?
A postal service that can’t even deliver an email. If it wasn’t my parcel it would be hilarious.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Page 1 of 3
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Questions & Answers

Vee

Veeasked

Australia Post

Hey, my parcel has been received and ready for processing at the Melbourne airport since the 4th of September with no updated tracking history since. I have lodged a customer enquiry and have had no response from anyone. I have ordered several parcels that have arrived within a week of purchase all in that time of waiting for the original parcel. The tracking number is 7K2153034501000930206

No answers
Sharnae W.

Sharnae W.asked

Australia Post

What time do deliveries stop being made? Do you know when my package will arrive?
LO005971104AU

No answers
Matthew B.

Matthew B.asked

Australia Post

My tracking number is R229016026104833006120903

Its been 2 weeks and it has no been delivered yet, can someone please help me to ask au post to delivery it thankyou

No answers

Get an answer from our members and Australia Post representatives

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