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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc... (See All)
1.7 from 12,680 reviews · View Statistics
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Peter M.
Peter M.Sydney, NSW

attempted delivery!!!

published

Awaiting delivery of item after being told it would be delivered today. Just checked tracking at 3pm and saw this despite the fact that I've been home all day waiting:-

Attempted delivery - Unable to gain access
Wed 6 Jul, 12.29pm

I paid for delivery but all I got was delivery to some nearby post office. Pretty shoddy.

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
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Lee
LeeSydney, NSW
  • 2 reviews
  • 2 likes

Absolute disgraceful service for missing express parcel from Australia Post

published

Ordered (by phone) a pair of shoes from David Jones Queens Plaza. Parcel promptly sent via express post to Sydney. Parcel never arrived to addressed destination. Tracking shows parcel arrived at Macquarie Park facility, then sent to Strathfield facility and then back to Macquarie Park facility. Parcel still not arrived 2 weeks later! No one knows where the parcel is other than the comment 'its in transit'. Contact us by 21 July if it doesn't turn up - that's one month to get from Brisbane to Sydney!! What an absolute disgrace.

Incentivised Review No
Sender or ReceiverReceiver
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Love to travel
Love to travelSouth East Queensland, QLD
  • 12 reviews
  • 8 likes

Delivery issue exacerbated by terrible website

published
Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Marcela H.
Marcela H.Greater Melbourne (Metropolitan), VIC

Careless and Lazy Delivery People

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Will never send through Auspost again.

published

Parcel was picked up in Qld. Shipped to Sydney. Then transferred to chullora. Sat there for 5 days. I rang to find what is the reason for the holdup. They tell me that the limit for parcels is 105cm and mine is 107cm. It will be shipped back to sender. How stupid is this company

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Claytons parcel delivery

published

A card was left in my letterbox rather than leave all deliveries at my house which I requested. I caught a virus and couldn't go to the post office. The number given for help is 100% computer only. There is no chance to speak to a human and the process is so convulated. It asked me for a tracking number but the writing on the card is so bad I can't make it all out. I have been waiting months for a package which will be sent back to the sender. No notice on my phone about the card so I will pay more for any other company from now on!

Incentivised Review No
Sender or ReceiverReceiver
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Sol
SolSydney
  • 6 reviews
  • 4 likes

Express post that never arrived

published

It's not the first time that Australia post have lost the package and did not take any responsibility. If you wanna be sane, stay way from Australia post. Its impossible to work with them, get any help or any kind of support.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Cliff B.
Cliff B.South East Queensland, QLD

Australia post,, you can't be serious

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
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James
JamesSouth East Queensland, QLD
  • 26 reviews
  • 15 likes

Useless in Every Way

published
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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
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Ian G.
Ian G.Victoria
  • 10 reviews
  • 2 likes

AUSTPOST IS A DISGRACE

published

6 months for a parcel to get to Melbourne from Cairns. Once it arrived we checked the tracking number and it had been sent to every state in Australia, including back to Cairns twice. It arrived with a tyre track on it and everything inside wrecked. Made a claim but after 15 months runaround, no reimbursement. ABSOLUTELY USELESS!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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julie
julieGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Didn't try to deliver it

published

I received text message at around 10am, reminding me that my parcel will arrive between 12pm-2pm, then I tracked the parcel using the tracking number they provided, at 12:54pm they updated the tracking history, said attempted delivery but no one answered home.
I live in apartment, they didn't ring my apartment number, how do I know when they came. Similar things happened to my neighbors a few times as well. Waste my time, had to go to post office to pick up. Very bad service for some delivery men.

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
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Shivanthan
ShivanthanSydney, NSW

One of the best if not the best postal service in Australia

published

I see many negative reviews about Australia post that makes me think their service may be subject to the suburb operates in. I am living in Carlingford and my posts are delivered prompt every time. I received notifications from the service with an indicative time frame or delivery and in almost all the time, its delivered on the first date of the time window. Exceptional service. Other courier companies must take lessons from Australia Post.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Mariel
MarielSydney, NSW

Poor customer service, poor handling of urgent matter

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Melina
MelinaMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

Why do we all put up with this?

published

There is no more 'Express Post' guaranteed next day delivery, so why are we all still paying for this? Australia Post is a public company, not a private one, their customer service is non-existent, yet they pay their CEO millions of dollars. I am tracking my package and it goes back and forth all over the place before it's eventually delivered, it's literally 10 minutes away but will take days to get to me. I can only guess that no-one cares and it's all just a big joke. Joke is on us.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Unhappy
Unhappy
  • 8 reviews
  • 5 likes

Now avoiding as much as possible

published

After having a parcel supposedly stolen when I was home; parcels left unattended and unnannounced when I am home; and parcels delivered directly to an AusPost outlet instead of my address when I am home, I have come to realise this business is not fit for purpose. As they were unable to resolve the problem when I contacted them I now request other delivery providers and receive my items without issues. I see there are thousands of people like me getting the same and similar substandard service yet what I experience is AusPost are not bothering to remedy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Questions & Answers

Todd H.
Todd H.asked
Domestic Parcel Post (Standard)

Hi my parcel has reached my local facility and said at 10am onboard for delivery today,now it says in transit again.usually it arrives when it says onboard today.curious as to why its now saying in transit again after being in the drivers van as it stated at 10am cheers

1 answer
Lee
Lee
Sue Louise S.
Sue Louise S.asked
International Express

How long does it take a parcel from Keysborough to New York international express posted?

No answers
ptrochei1981
ptrochei1981asked
Domestic Express Post

Hey if your waiting for letter from Sydney to Queensland I've noticed it's moved a few times now it says at Alexandria does that mean it's going on a aeroplane because so close to airport

1 answer
Cliff B.
Cliff B.

My best guess, this is their main sorting depo, being express most likely go to Sydney airport.

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