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Pathetic service. Never use again
Sent a small package to the UK as a gift for a friend. Never got delivered to the recipient. Returned to sender. This took nearly 3 months. Australia Post blames their UK subcontractor! Totally unprofessional service. Do not use.
International EXPRESS - stayed in AU for two weeks.
Sent a parcel from Adelaide to US via International EXPRESS. Package stayed in Australia for two weeks. The package was initially sitting in Adelaide for three days - there is no lockdown here so what’s the holdup? (I sent the package on a Monday). It took a total of 3 weeks to reach the destination.
My friend from said destination (US) sent me a package to Adelaide via USPS and Couriersplease. It took ONE WEEK to arrive.
Bottom line. Australia post is embarrassing and expensive. I’ll never use it again, knowing I can use alternatives like DHL that are reliable and efficient.
Is this where I come to get a reply?
I sent a package on 1 Oct. Tracking number LCE202593701000650802. It moved from Penrith, NSW to Sydney, NSW on 2 oct and has not moved since. I lodged an enquiry on 9 October and have updated it 3 times. No response of any sort from Aus Post. I am very concerned that a very expensive package has been lost by AusPost and the complete lack of any response is doing little to make me think otherwise. The receiver has confirmed other parcels have made it to them that were sent from NSW on the same day, so I are no longer convinced the delay is due to Covid and believe my parcel is lost. Can someone, for the love of Jesus, please get back to me and chase up where the hell my package is.
I do not recommend Australia Post
I sent an item to a customer and after two weeks, tracking showed that it was "Delivered". But the customer contacted me and said she didn't receive it. So I had to contact Australia Post. According to the tracking information, my customer and I thought that the item had been delivered to a wrong address. Australia Post was not sure how long it might take them to solve this issue. So, I sent that item again to my customer. Later, Australia Post had emailed me saying that they would deliver that lost item to my customer. It means that had not delivered it before but they had marked it as "delivered". This was so time consuming and I lost my money. They did not even want to say sorry to me. I used to like Australia Post but not anymore.
Got more than expected
Words are short for these guys.
Delivered earlier than expected. Tracking number was provided but didn't got chance to track as it was delivered before I check status.
Keep it up guys
The reviewer stated that an incentive was offered for this review
I'm a sender. I send about 8000 parcels a year using australia post my review of them is not great at all. They recalculate shipments at whatever rate they want and they will deliver parcels slowly however it suits them, no insurance offered, lost or delayed items are not compensated. And if you pay for insurance per parcel it costs you an arm and a leg and if you get a parcel lost they will only reimburse the cost price for the parcel. I am moving away from them and using sendle.
- International Standard
- Verified customer
Australia Post has cost me $450.00 + postage costs
I returned a faulty part which cost me over $450.00 back to supplier on 18th June 2020 for fast sending. Australia Post still had not sent it from their department until 6th July. The supplier still has not received it to date (13th October 2020) so has decided not to issue refund as they say the Australia Post has extremely bad record & that they doubt that I sent it even though I sent the the Tracking number LK995102599AU Post office said not their problem.
The package is unexpectedly so fast. i send my postage on Friday and the next Tuesday it already in the hand of my friends in Malaysia. The condition of the postage also good. I'm so happy with the delivery. time and the condition of my package. I supplied with as much as information so my friends does not have a problem with tax or any other charges upon receiving perhaps. but it is actually all thanks to the officers at Randwick Mall Austpost as they reminds me to supply all the informations that going to be helpful.
The reviewer stated that an incentive was offered for this review
Australi Post gets the mail
We recently sent a registered letter with a credit card inside to a friend in Prague Cecchia and it arrived safely there within a week and was quite safe. The service offered by Australia Post is top class and reliable.
Aust Government needs to audit Aust Post
The Australian Government needs to audit the service of Australia Post. With limited other options for mail postal services, Australians should not have to withstand the inadequate, inconsistent and unreliable service from Australia Post any longer, nor their price structure.
Here's some examples:
I take a poster within a poster tube to my local post office. The Aust Post service desk charged me the price I was expecting. The next week I post the same item and a different person charges me twice the price. After arguing the price, the pe...rson looked into it and could get me a "better" price - which was the expect price and what I paid last week for same item. For the unexpecting customer, they could have easily been overcharged. I took a different parcel (weighing 251g) to the same Aust Post office a few weeks later. This parcel was going to France costing me $44 for postage. It should have been $41 but I was 1 gram (yes, a measly 1 gram) over the lower weight category but the Aust Post service person charges me the price of a higher weight category. Technically he was correct, but he could've done better for me when I am spending $44 on postage. This happened to be the same worker who tried to over charge me for my poster parcel a few weeks ago. Are Aust Post staff getting bonuses for the amount of money from sales they make? It feels like it to me.
My daughter lives in Regional Vic short supply of masks Sent by post fromSA on Monday received on Thursday could track all along the way Fantastic so happy Australia Post
- Domestic Parcel Post (Standard)
- Verified customer
I am the sender
My recent package posted from Westcourt Post office in Cairns to Sydney on 27 August 2000.
Today is 1:45pm on September 3 2020.
The tracking shows that it has not left the post office.
The tracking shows it will be delivered on 2 to 3 September 2020.
Why has my express post sent from Geelong to Melbourne now in Adelaide after being in Melbourne yesterday????
It went from where it should be to another state?? What the hell?
One Delayed Parcel After Another
Items are always collected on time using E-Parcel.
Our shipments and deliveries inside of WA have not be affected.
However we have had a 300% increase in severely delayed parcels in the last month alone for goods travelling to the eastern states particularly NSW.
Australia post has become unreliable since the merger with Startrack Express.
We are paying for Startrack airbags however the goods are travelling by road with Aust Post?
Aust Post are blaming almost everything Covid issues but their level of service has dropped considerably since th...
Express Post still not delivered after 2 weeks delay and tracking is useless
Sent important documents via Express Post from NSW to WA which was supposed to be delivered by 29 September, but still not sure where my parcle is. The tracking is useless as there has been no update at all. Lodged two inquiries a week ago, no one has responded. Very very frustrating.
Useless pathetic service blaming covid for everything
Express post envelope destination Melbourne
Posted from kyneton on the 28th
3 days to get to melbourne okay
Next thing I see my parcel is in Albury to be delivered on the 2nd
Its now the 8th and no movement on the tracking app
I have placed 3 enquires as to where my parcel is
No replys 3 days and counting
Tracking app never updated
Envelope is for the ATO I now have no idea as to were it is ...
Posted a large envelope with important tax paperwork and information from one Brisbane suburb to another and have just found out that delivery hasn't occurred after four weeks. Went to post office to enquire and they palmed me off to their 131318 number and they were absolutely useless. Terrible experience
Letter within WA takes over a month - ZERO star rating
Australia Post - Covid 19 is not an excuse for a standard letter within WA to take over a month. This is unacceptable and you should be doing more to improve this service. This is totally atrocious and if you are serious about your business get a better plan. I received a parcel from New York faster than a letter within our own state. Get more people into jobs and stop thinking about profits.
- Domestic Express Post
- Verified customer
Get a grip Australia post...!!
Absolutely shameful letting people down in such a time of need to the point it made the news and to make things worse it's continuing to happen months after it was aired!!!!
Employ more people and stop being stingy; express is taking over 10+ days just for domestic for god sakes. 0/10
Australia Post - Australia at its worst!
After being notified by a customer that their item hadn’t arrived I opened a ‘case’ with Auspost. It took them over a month to reply - that the item had been ‘lost in transit’. No compensation, no responsibility for their actions. Horrific customer service, poor tracking & apparently not answerable to anyone. A national embarrassment.
Questions & Answers
What time do deliveries stop being made? Do you know when my package will arrive?
My tracking number is R229016026104833006120903
Its been 2 weeks and it has no been delivered yet, can someone please help me to ask au post to delivery it thankyou
Hi! My mum sent me a parcel from Spain via express Spanish Post the 5th of October, and it arrived in Sydney the 8th but it’s been in awaiting customs clearance since then (the scan has been updated everyday). How long do you think it will take to be delivered to me?? It only contains baby clothes as I’m expecting a baby in just 4 weeks, so I really hope it arrives before that. The tracking no. is 4130003542033367
Thank you very much for your help,
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