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EXPRESS POST - slow post
I have been using express post to mail family outside of VIC during lockdown, which has made it impossible for us to travel outside of Metro Melbourne. I understand the volume of posts have increased substantially however it's Australia Post's policy to offer a refund if they fail to deliver the express post parcel within their promised lead times. The Australia Post Office on Collins St refuses to honour this and none of my posts have been overnight. Some have taken 4 days.
Use a courier, its cheaper, faster and more reliable
Somebody needs to shut this place down. I can get cheaper faster insured delivery with any of a dozen couriers, I've lost count of the number of times express post items have taken over a week to deliver. Its gotten beyond the joke, boycott Australia Post and use a courier service instead.
I now know where the money is going
I come to know where the money is going by reading news paers and watching TV. I suspected long before and wrote to ASIC. I found now they are in it together. Local councils next I believe.
Looses your parcels & Coustmer is wrong
Brought a item from over seas, had tracking number, INVOICE with my address listed. Australia post delivered item to another address & would not disclose where they ship item. & they said “my address wasn’t on file” even thought had all paper work. On phone for 35 mins with no help. Australia post was said “ I am wrong & my items not getting sent to me, even though it’s addressed to me” this is t the 1st time Australia post has “lost” items - IMO I think there a thief within Australia Post.
10 days to deliver a small parcel a half hour car drive
Small parcel Posted Ipswich going to Mount Cotton and half hour drive by car. Was posted Wednesday arrived the following Friday!! Next time I will use a courier.
Will never use Australia Post again!!
How much was the CEO’s bonus?????
Go figure they have one job to do, pick up and deliver mail and parcels and they do it so poorly!!
Remember the good old days when post a letter or small parcel posted by 6pm and guaranteed delivery next day??? What happened??
How is it possible??
I sent a registered letter to an address 30 minutes away - 5 days ago. It took 3 days to get from Mornington to Dandenong sorting centre and now is just sitting there doing nothing. How can it be possible to take SO long to deliver a letter to such a short distance away???? Absolutely disgusting service from Australia post.
Great and speedy delivery
Parcel delivered in a very timely manner and the delivery person was very pleasant. Delivery to our door in great shape. Was quite surprised when I got home from work to find it already there as only ordered a few days prior.
Australia post has been reduced to one of the worst postal services in the world
Normal mail is unbelievably slow. I am still waiting on a letter (10Days!) that was sent to me from Sydney.
They keep jacking their service charges, generating millions in profit every year, while constantly degrading the service to an absolute joke. There is simply no excuse to such terrible EXPENSIVE and slowwww postal service.
Postal service is an essential service. What more needs to happen before our government wake up and do something about this mess called "Australia Post".
Parcel delivered to completely wrong suburb
Parcel was clearly addressed to an address at
West Perth, WA, 6005
Parcel was delivered to a completely different suburb at
Welshpool, WA, 6106
Where is the parcel?
Why was it delivered to the wrong suburb?
I was with courier please for my business. Since I had a large number of parcels daily and qualify for eparcels, thought of trying auspost parcel. After trying it’s for a month, Back to courier please.
They lost 6 parcels in a month. Possibly more as customer are still getting touch. Incompetent customer service who act dumb. No insurance cover on eparcels. To mention a few. Their IT is wqually incompetent, none of the systems and processes work.
Thanks to services like sendle otherwise it would have been impossible to run business in this country. Hopefully auspost goes down sooner than later.
Pathetic service. Never use again
Sent a small package to the UK as a gift for a friend. Never got delivered to the recipient. Returned to sender. This took nearly 3 months. Australia Post blames their UK subcontractor! Totally unprofessional service. Do not use.
International EXPRESS - stayed in AU for two weeks.
Sent a parcel from Adelaide to US via International EXPRESS. Package stayed in Australia for two weeks. The package was initially sitting in Adelaide for three days - there is no lockdown here so what’s the holdup? (I sent the package on a Monday). It took a total of 3 weeks to reach the destination.
My friend from said destination (US) sent me a package to Adelaide via USPS and Couriersplease. It took ONE WEEK to arrive.
Bottom line. Australia post is embarrassing and expensive. I’ll never use it again, knowing I can use alternatives like DHL that are reliable and efficient.
Is this where I come to get a reply?
I sent a package on 1 Oct. Tracking number LCE202593701000650802. It moved from Penrith, NSW to Sydney, NSW on 2 oct and has not moved since. I lodged an enquiry on 9 October and have updated it 3 times. No response of any sort from Aus Post. I am very concerned that a very expensive package has been lost by AusPost and the complete lack of any response is doing little to make me think otherwise. The receiver has confirmed other parcels have made it to them that were sent from NSW on the same day, so I are no longer convinced the delay is due to Covid and believe my parcel is lost. Can someone, for the love of Jesus, please get back to me and chase up where the hell my package is.
I do not recommend Australia Post
I sent an item to a customer and after two weeks, tracking showed that it was "Delivered". But the customer contacted me and said she didn't receive it. So I had to contact Australia Post. According to the tracking information, my customer and I thought that the item had been delivered to a wrong address. Australia Post was not sure how long it might take them to solve this issue. So, I sent that item again to my customer. Later, Australia Post had emailed me saying that they would deliver that lost item to my customer. It means that had not delivered it before but they had marked it as "delivered". This was so time consuming and I lost my money. They did not even want to say sorry to me. I used to like Australia Post but not anymore.
Got more than expected
Words are short for these guys.
Delivered earlier than expected. Tracking number was provided but didn't got chance to track as it was delivered before I check status.
Keep it up guys
I'm a sender. I send about 8000 parcels a year using australia post my review of them is not great at all. They recalculate shipments at whatever rate they want and they will deliver parcels slowly however it suits them, no insurance offered, lost or delayed items are not compensated. And if you pay for insurance per parcel it costs you an arm and a leg and if you get a parcel lost they will only reimburse the cost price for the parcel. I am moving away from them and using sendle.
- International Standard
- Verified customer
Australia Post has cost me $450.00 + postage costs
I returned a faulty part which cost me over $450.00 back to supplier on 18th June 2020 for fast sending. Australia Post still had not sent it from their department until 6th July. The supplier still has not received it to date (13th October 2020) so has decided not to issue refund as they say the Australia Post has extremely bad record & that they doubt that I sent it even though I sent the the Tracking number LK995102599AU Post office said not their problem.
The package is unexpectedly so fast. i send my postage on Friday and the next Tuesday it already in the hand of my friends in Malaysia. The condition of the postage also good. I'm so happy with the delivery. time and the condition of my package. I supplied with as much as information so my friends does not have a problem with tax or any other charges upon receiving perhaps. but it is actually all thanks to the officers at Randwick Mall Austpost as they reminds me to supply all the informations that going to be helpful.
Australi Post gets the mail
We recently sent a registered letter with a credit card inside to a friend in Prague Cecchia and it arrived safely there within a week and was quite safe. The service offered by Australia Post is top class and reliable.
Aust Government needs to audit Aust Post
The Australian Government needs to audit the service of Australia Post. With limited other options for mail postal services, Australians should not have to withstand the inadequate, inconsistent and unreliable service from Australia Post any longer, nor their price structure.
Here's some examples:
I take a poster within a poster tube to my local post office. The Aust Post service desk charged me the price I was expecting. The next week I post the same item and a different person charges me twice the price. After arguing the price, the pe...rson looked into it and could get me a "better" price - which was the expect price and what I paid last week for same item. For the unexpecting customer, they could have easily been overcharged. I took a different parcel (weighing 251g) to the same Aust Post office a few weeks later. This parcel was going to France costing me $44 for postage. It should have been $41 but I was 1 gram (yes, a measly 1 gram) over the lower weight category but the Aust Post service person charges me the price of a higher weight category. Technically he was correct, but he could've done better for me when I am spending $44 on postage. This happened to be the same worker who tried to over charge me for my poster parcel a few weeks ago. Are Aust Post staff getting bonuses for the amount of money from sales they make? It feels like it to me.
Questions & Answers
Hi. I have two items which have said ‘processed by air carrier’ for days now (first one since 26th Nov). Is it possible to get an update on when they’ll get to UK please?
LH164023948AU (express delivery paid for)
Do you deliver on Saturdays?
I have parcel tracking number CF137140879AU from Australia to Nigeria since 3 weeks now my item didn't show any update will my item will be deliver before Christmas to my address.
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