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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc...
1.7 from 9,857 reviews · View Statistics

Reviews

2.9

115 reviews
5
(43)
4
(10)
3
(5)
2
(5)
1
(52)
  • Product Quality
    3.1 (101)
  • Return Claim MadeYes · No (115)
  • Customer Service
    2.9 (111)
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Reviewer Photos & Videos

Eden Taylor

Eden TaylorNortheast, VIC

  • 2 reviews

The service at our Yea Australia Post is amazing, such efficient and personal service that know you by name!

published

Fast, efficient, highly experienced and know what they’re doing.
I’ve always received my parcels in good condition and they go above and beyond to service our local community.
Even when they are busy I’ve always felt they are personal with their service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationYea
1 comment
Australia Post
Priscila L.Australia Post

Thanks so much for your review, so glad you have a good time when you visit us :)

Priscila

The reviewer stated that an incentive was offered for this review

Leanne

LeanneMetropolitan Adelaide, SA

  • 14 reviews
  • 3 likes

Rude people

published

I had once again a very rude person served me at the local post office. I don't go there that often but when I do they are always rude. I had wanted to send a parcel overseas, this lady behind the counter gave me some wrong info, causing doubt in my mind. I left , went home to make a call to double check I was correct, returned to the post office again to post my parcel. Nothing but time wasting staff work there.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCraigmore SA
1 comment
Australia Post
Priscila L.Australia Post
Emily Carter

Emily CarterGreater Melbourne (Outer), VIC

  • 2 reviews

Require open on Saturday

published

Require open on Saturdays, shop to small, to many displays taking up floor space, with this virus it is hard to social distance. Longer ques as many people use post office. Pay bills posting arrivals.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDromana

The reviewer stated that an incentive was offered for this review

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Coen

CoenTasmania

Worst customer service I’ve ever experienced.

published

I have Spent over 20 minutes on hold, on 4 seperate occasions over 2 days only to be connected to rude unhelpful staff who just simply couldn’t have been less interested in giving any customer service whatsoever.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Priscila L.Australia Post
ezi wash swt704

ezi wash swt704North Queensland, QLD

  • 2 reviews
  • 3 likes

Phone wait time??

published

Does Australia post really want people to use them? To use a 13 number which you have to pay for, and then expect you to wait more than 30minutes is just rude.

Customer Service
Return Claim MadeNo
2 comments
Australia Post
Priscila L.Australia Post

Did you manage to speak to someone? I can help here if you still have an enquiry. I know waiting on the phone can be annoying but were also online to assist our customers.

Priscila

ezi wash swt704
ezi wash swt704

Letters

published

Can i give less than one star? Send a letter 2 weeks ago Adelaide to Sydney and nothing arrived, but as long as we pay for stamps and letter post office is happy. Post try delivery what people pay you to deliver. Wouldn't use them again.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Scooter

ScooterSouth East Queensland, QLD

  • 4 reviews
  • 1 like

New Mail delivery bike destroying grass at letter box

published

Since the introduction of the new trikes for delivery my grass has a bad wear strip due to the postman being to lazy to stretch out and stay on the concrete path, might be time for nails in the grass to keep them on the path, when they get sick of repairing punctures.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAll
1 comment
Australia Post
Ibne F.Australia Post

Great job, as always :)

published

As soon as they received my parcel they let me know, and delivered the next day, which means I have it for the weekend. Never had a bad experience :) really impressed, especially with covid happening and them run off their feet!!

Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Honest51

Honest51Greater Melbourne (Inner), VIC

  • 15 reviews
  • 6 likes

Expensive Slow unreliable post service

published

For over two years, I have received many letters with wrong address from my local inner city post office.

And the parcel never delivered to my house but left a card for me to pickup from the Post Office. It's difficult to pick up heavy large parcel and walked home for 20min without any transport.

I made a complaint to local post office.
The staff of post Office told me that the private contractor of post offices might be blame for the unreliable service.

Post office's tracking of the parcel is improving and easy with a computer.

The charge of Post Office for a ordinary letter is expensive.

Customer Service
Product Quality
Return Claim MadeNo
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kodi Rogers

kodi RogersSouth East Queensland, QLD

Unhappy Delivery!

published

I ordered something online and when I got it, the post office decided to leave it outside in the rain getting completely Soaked. Very Unhappy, frustrated, upset, furious and irresponsible >:(

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTeige Hanley
1 comment
Australia Post
Ibne F.Australia Post
Kylie 1968

Kylie 1968Albury

  • 3 reviews
  • 1 like

Corowa Post Shop

published

Excellent staff. Always there to assist you. Very experienced in their trade. Mail is always safe and secure. The shop is very user friendly. A pleaaure to do business with.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCorowa NSW
1 comment
Australia Post
Ibne F.Australia Post

Thanks Kylie :)

The most unprofessional and unreliable Australian company out there!

published

Always lazy to knock on my door and deliver the parcels, they just leave a delivery card to pick up later from local office... frustrating and very unprofessional, typical Au post. Also takes forever to arrive, not just now in covid 19 era but always. Probably the most unprofessional and unreliable Australian company out there 100%

Customer Service
Product Quality
Return Claim MadeNo
1 comment
gabrielolariu1976
gabrielolariu1976
David

DavidGreater Melbourne (Outer), VIC

Excellent and helpful service

published

The Post office at Churinga shopping centre was extremely helpful. They are efficient and service was brilliant. I live across the road and when I forgot my phone at the office they brought it back to me.Thank you so much for your help.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChuringa Post office
1 comment
Australia Post
Ibne F.Australia Post
Meu046

Meu046AU

  • 3 reviews
  • 1 like

Local post office staff

published

I live in Hervey Bay and my nearest AP office is in Urangan. The staff there are always very helpful and courteous, whilst they provide additional information on occassion that is beneficial to me as a pensioner.

Customer Service
Return Claim MadeNo
Store LocationUrangan post office 4655 (Hervey Bay)
1 comment
Australia Post
Ibne F.Australia Post
Senim

SenimCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 2 likes

Great customer service

published

Mt. Clear in Ballarat was very helpful, appreciated their positive attitude and helpful guide. Kind customer service, friendly staff and extended hours of service. The best post office in Ballarat

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount Clear
1 comment
Australia Post
Ibne F.Australia Post

Thanks Senim :)

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Edge L.

Edge L.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Better in covid. Leave parcels at door and stop wasting everyones time.

published

aus post was much better in covid time without having to go to post office to pick up parcels. Posties constantly causing time wasting greif not leaving parcels at doors.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCranbourne
DigitalPixxie

DigitalPixxieQueensland

  • 3 reviews
  • 4 likes

One number for all post offices in Australia... what a joke

published

There was a delivery issue with an item coming from my internet service provider, where the item was accidentally addressed to my old address - not sure why - all I needed was to contact the suburb Post Office it was delivered in to see if it was dropped off there. One number for all AusPost offices. Probably the most useless call service I've ever had to deal with. Inputting tracking numbers is a joke.
How is there not an option to contact a local post office without having to go through all that rubbish, just for the automated services to tell you to go online and sort it out.
Absolute joke of a service. I'd give zero stars if it were possible.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Sohel

SohelSydney, NSW

  • 5 reviews
  • 2 likes

Very quick service

published

Recently applied my son's passport, Bradbury post office processed then received the passport well before the expected date of delivery. The delivery postie came at the door to deliver the item. He didn't ask to sign I understand due to COVID-19 touch avoidance.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBradbury NSW 2560
1 comment
Australia Post
Ibne F.Australia Post

Thanks, Sohel :). The child passport application itself is a mission. It's not an easy task to get all the supporting documents to process the application. Glad to know that everything went as per your expectation.

Eloise20

Eloise20Queensland

  • 14 reviews
  • 16 likes

shocking customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Andrew

AndrewHunter Region, NSW

  • 2 reviews

Depends where you go

published

I find the post office at Charlestown NSW is fantastic and always suggests the most economic means, whereas my local PO at Belmont, couldn’t care less and my post is always late with Belmont!?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont
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Questions & Answers

Sharnae W.

Sharnae W.asked

Australia Post

What time do deliveries stop being made? Do you know when my package will arrive?
LO005971104AU

No answers
Matthew B.

Matthew B.asked

Australia Post

My tracking number is R229016026104833006120903

Its been 2 weeks and it has no been delivered yet, can someone please help me to ask au post to delivery it thankyou

No answers
Pal

Palasked

International Express

Hi! My mum sent me a parcel from Spain via express Spanish Post the 5th of October, and it arrived in Sydney the 8th but it’s been in awaiting customs clearance since then (the scan has been updated everyday). How long do you think it will take to be delivered to me?? It only contains baby clothes as I’m expecting a baby in just 4 weeks, so I really hope it arrives before that. The tracking no. is 4130003542033367

Thank you very much for your help,

No answers

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