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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc...
1.7 from 10,384 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (106)
  • Return Claim MadeYes · No (126)
  • Customer Service
    3.0 (120)
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Lorelle  Benyon

Lorelle Benyon South East Queensland, QLD

Perfect honest and understanding

published

Rathdowney post office is always available to assist anyone who walks into her business always obliging happy nothing is a problem we are lucky to have Tracy and Trudy to keep our mail and parcels coming thank you immensely

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRathdowney post office is in qld
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your positive review! I'd like to get this passed onto Tracy's and Trudy's manager so they are recognised for their amazing work, can you please send me a private message with your full name, email, and phone number?

NatG

NatGMetropolitan Adelaide, SA

  • 5 reviews
  • 2 likes

No problems and friendly...

published

Review for the team at AP office Park Holme.
Always friendly and helpful. Answered any questions I had.
We need to keep our AP.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPark Holme SA
1 comment
Australia Post
Priscila L.Australia Post

Hi Nat,

Thanks so much for the positive review, I'm glad your local Post Office is good to you :)

LTB

LTBGreater Melbourne (Metropolitan), VIC

Sandringham Post Office offer terrific customer service

published

I drive several kilometres and past several post offices to take my parcels to Sandringham Post Office. They give advice on the best box to use and provide packing materials such as air filled plastic to ensure items arrive safely. Always polite and helpful even when busy. Great customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSandeingham
2 comments
Australia Post
Casey K.Australia Post
LTB
LTB

More than happy to send this feedback to staff at Sandringham. Regards Lisa

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Very Angry

Very AngrySouth East Queensland, QLD

Parcel delivery

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Casey K.Australia Post
Ken T.

Ken T.Sydney, NSW

Absolutely ridiculous service

published

Was recommended to use the new redirection service for the package to be delivered to the nearest post office as this would be the fastest. Ended up to be longer instead.....Why would you recommend something that takes longer?!?!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
4 comments
Australia Post
Priscila L.Australia Post
Ken T.
Ken T.

Hi, yes it’s 7395003039.

Ken T.
Ken T.

I have reached out to your team and they ended up putting me on a 15min hold just to gather more information about 1 parcel?!? Simply amazing..

Ramziddin D.

Ramziddin D.Sydney, NSW

  • 3 reviews

The staff at broadway are amazing

published

So many people love to beat up Aus post but my experiences have been nothing but great at the Aus Post at Broadway. Always helpful and courteous.

They are really nice people and the customer service is amazing.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbroadway
1 comment
Australia Post
Priscila L.Australia Post

NEVER attempts to deliver

published

I live in Haberfield and the delivery service is non-existent here. They NEVER attempt to make a deliver and simply go straight to the post office and claim there was no one home. There is ALWAYS someone home.
Absolutely ridiculous.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Casey K.Australia Post
Carol W.

Carol W.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Shop 4/1407 Toorak Rd, Camberwell VIC

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShop 4/1407 Toorak Rd, Camberwell VIC
3 comments
Australia Post
Casey K.Australia Post
Carol W.
Carol W.
Australia Post
Casey K.Australia Post

It's definitely not good enough Carol,

If you'd like to message me with your details and some information about the people who served you, we can make sure his is addressed with the staff.

Bigboot

BigbootGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 2 likes

Opening hours

published

Post office at Waverley Gardens is shut and I urgently need to send documents overseas. Since the chances of getting a covid infection are negligible why is the post office shut?
Now it's 29/11 and I have to again get an urgent letter posted to find they are shut again. Post offices used to be useful but now they are useless. No neighbouring post offices open.
What a racket! I went back on 30/11 to send a very urgent letter by courier as it had said this was available on the inet.
Was told they couldn't do couriers. I asked why and they said
"we are not selected". OMG what service! Also a letter I sent
to Adelaide from Melbourne about 6 weeks ago still hasn't arrived. How about a Royal Commission on Australia Post.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaverley Gardens 3170
6 comments
Australia Post
Casey K.Australia Post
Bigboot
Bigboot

Last Thursday at 10am - not only were they shut but they
put the post box inside so it wasn't accessible.

Australia Post
Priscila L.Australia Post

I just called them and they said they were definitely open. Can you tell me the specific address of the post office?

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CarolinaS

CarolinaS

  • 7 reviews
  • 3 likes

Rude Male Staff At Local Branch

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationColac
1 comment
Australia Post
Priscila L.Australia Post
Adrienne

AdrienneCanberra 2600, ACT

  • 5 reviews
  • 1 like

So sad what Australia post has come to

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelconnen
Eden Taylor

Eden TaylorNortheast, VIC

  • 2 reviews

The service at our Yea Australia Post is amazing, such efficient and personal service that know you by name!

published

Fast, efficient, highly experienced and know what they’re doing.
I’ve always received my parcels in good condition and they go above and beyond to service our local community.
Even when they are busy I’ve always felt they are personal with their service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationYea
1 comment
Australia Post
Priscila L.Australia Post

Thanks so much for your review, so glad you have a good time when you visit us :)

Priscila

The reviewer stated that an incentive was offered for this review

Leanne

LeanneMetropolitan Adelaide, SA

  • 14 reviews
  • 3 likes

Rude people

published

I had once again a very rude person served me at the local post office. I don't go there that often but when I do they are always rude. I had wanted to send a parcel overseas, this lady behind the counter gave me some wrong info, causing doubt in my mind. I left , went home to make a call to double check I was correct, returned to the post office again to post my parcel. Nothing but time wasting staff work there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCraigmore SA
1 comment
Australia Post
Priscila L.Australia Post
Emily Carter

Emily CarterGreater Melbourne (Outer), VIC

  • 2 reviews

Require open on Saturday

published

Require open on Saturdays, shop to small, to many displays taking up floor space, with this virus it is hard to social distance. Longer ques as many people use post office. Pay bills posting arrivals.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDromana

The reviewer stated that an incentive was offered for this review

Coen

CoenTasmania

Worst customer service I’ve ever experienced.

published

I have Spent over 20 minutes on hold, on 4 seperate occasions over 2 days only to be connected to rude unhelpful staff who just simply couldn’t have been less interested in giving any customer service whatsoever.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Priscila L.Australia Post
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ezi wash swt704

ezi wash swt704North Queensland, QLD

  • 2 reviews
  • 3 likes

Phone wait time??

published

Does Australia post really want people to use them? To use a 13 number which you have to pay for, and then expect you to wait more than 30minutes is just rude.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Australia Post
Priscila L.Australia Post

Did you manage to speak to someone? I can help here if you still have an enquiry. I know waiting on the phone can be annoying but were also online to assist our customers.

Priscila

ezi wash swt704
ezi wash swt704

Letters

published

Can i give less than one star? Send a letter 2 weeks ago Adelaide to Sydney and nothing arrived, but as long as we pay for stamps and letter post office is happy. Post try delivery what people pay you to deliver. Wouldn't use them again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Scooter

ScooterSouth East Queensland, QLD

  • 5 reviews
  • 1 like

New Mail delivery bike destroying grass at letter box

published

Since the introduction of the new trikes for delivery my grass has a bad wear strip due to the postman being to lazy to stretch out and stay on the concrete path, might be time for nails in the grass to keep them on the path, when they get sick of repairing punctures.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAll
1 comment
Australia Post
Ibne F.Australia Post

Great job, as always :)

published

As soon as they received my parcel they let me know, and delivered the next day, which means I have it for the weekend. Never had a bad experience :) really impressed, especially with covid happening and them run off their feet!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Honest51

Honest51Greater Melbourne (Inner), VIC

  • 15 reviews
  • 6 likes

Expensive Slow unreliable post service

published

For over two years, I have received many letters with wrong address from my local inner city post office.

And the parcel never delivered to my house but left a card for me to pickup from the Post Office. It's difficult to pick up heavy large parcel and walked home for 20min without any transport.

I made a complaint to local post office.
The staff of post Office told me that the private contractor of post offices might be blame for the unreliable service.

Post office's tracking of the parcel is improving and easy with a computer.

The charge of Post Office for a ordinary letter is expensive.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Alice B.

Alice B.asked

Australia Post International Postage

Why has my package been processed by the air carrier 5 times? My package is coming to New Zealand

No answers
Rysa

Rysaasked

Australia Post International Postage

Hi i was wondering where my package is, it’s showing processed by air carrier for several days.

I am the receiver and my tracking number is CF138992285AU

No answers
Ted E.

Ted E.asked

Australia Post

Hey! I have an order that has been sitting on "In transit to next facility in ..." for almost a week. Since the flight from the previous facility is at maximum 2 hours, I'm wondering how it has been in transit for 6 days? The tracking number is LB404707104US.
Thanks for your help :)

No answers

Get an answer from our members and Australia Post representatives

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