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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc... (See All)
1.7 from 12,672 reviews · View Statistics
Listing monitored by Australia Post

Reviews

  • Product Quality
    3.0 (134)
  • Return Claim MadeYes · No (166)
  • Customer Service
    2.9 (155)
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Denise
DeniseWimmera, VIC
  • 3 reviews
  • 3 likes

Stawell Vic Post office opening hours cut.

published
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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationAustralia Post Office Stawell Vic
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breeny007
breeny007Richmond-Tweed, NSW

Friendly & welcoming - Cannon Hill & Capalaba.

published

The staff and layouts of these two stores Cannon Hill and Capalaba make meant me want to keep coming back whereas the store at Carindale metropol, I don't want to visit. A combination of staff and the layout also the lack of parking, and how it is not the easiest place for me to get too.

Customer Service
3/5
Return Claim MadeNo
Store LocationCapalaba
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The reviewer stated that an incentive was offered for this review

Graeme
GraemeGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 8 likes

Aust Post Montmorency Victoria

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVictoria
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Mel G.
Mel G.Hunter Region, NSW
  • 2 reviews

Online and in-store services

published

Australia post has become such a necessity. The digital age has not really affected them. Their online APP is so helpful and actually very user friendly ⭐️⭐️

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWickham NSW
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Shahin
Shahin
  • 2 reviews

London court post office

published

Great people and fast and very friendly staff . I was in that office so many times, and I got very fast and accurate service.
Very happy.
Five star ⭐️⭐️⭐️⭐️⭐️

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth.WA . London court
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Austin Parry.
Austin Parry.South East Queensland, QLD

Great Friendly Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBrowns Plains 4118. Outlet I.D. No:- 414297.
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Graeme
GraemeGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 8 likes

The staff was very rude. and does not like doing anything that brings them no money. will never ever go there again.

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMontmorency Victoria
Graeme
Graeme

Sorry
I forgot to say who the guilty lot were.
Aust post Montmorency Victoria 3094

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Brooke B.
Brooke B.North Queensland, QLD
  • 2 reviews
  • 1 like

Never open

published

Open hours are 6am-5pm; they open when everyone is getting ready for work or already working and close at exactly the same time that everyone leaves work and would have time to conveniently acquire their parcels. On a Saturday you have 3 little hours between 9am and 12pm to wake up early, get ready to leave and probably still miss them anyway. Aus post is not open on a Sunday. So, you have to let your parcel cook in the car all day or take your lunchbreak to aus post and let your parcel cook for half the day.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationTownsville
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Daisy C.
Daisy C.Perth, WA

Ocean Keys Post Office ,Perth Western Australia

published

Lovely staff who always go above and beyond to be friendly and helpful.
Saddens me they get so much customer abuse.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOcean Keys, Perth WA
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Feedback on Staff at Lakeside Shopping Centre, Joondalup WA

published

A review entirely based on customer service at Lakeside Shopping Centre, Joondalup WA. I have used the Post Office regularly since moving to the area 12 years ago. The staff there have been exceptional. They are polite, helpful and efficient at all times.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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CjR
CjR
  • 6 reviews
  • 5 likes

Fairly smooth most of the time

published

I generally have good service with auspost, everyone at my local office knows who I am, they know I get a lot of deliveries daily so we have nice banter. I get my deliveries at a good time, location probably helps. Driver tried to deliver my package to wrong address the other day and somehow auspost recognised this behind the scenes and booked for delivery to my actual address instead of send the package back which it was on its way to doing. I think they do a decent job considering the circumstances.

Incentivised Review No
Return Claim MadeNo
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Stevo
Stevo
  • 2 reviews
  • 1 like

Disgraceful non caring compant

published

My deliveries are left on the driveway without ever knocking on my door even though express post. My third review without even a reply. Says it all doesn't it.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationExpress Post
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Sioux V.
Sioux V.South East Queensland, QLD
  • 2 reviews

Parcel pickups

published

Not only does my local postie not deliver a parcel, they don’t leave a “Sorry we missed you” card, even after being at the property all day and not a single attempt to deliver. And then weeks later I’ll get a final notice to collect item! Today my friend has sent me a message to tell me she got a notification my parcel was delivered, I’ve looked everywhere. No parcel, no pick up slip!!! When I go to collect said item, I’m told because my address doesn’t match what’s on the parcel but my name does they can’t release it without proper authority…IT’S ME!! Also today, I had a parcel delivered to my brother and they would not release the package to him because it has my name! Get better australia post!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Alexandra C.
Alexandra C.South East Queensland, QLD

Delivery delay and inefficient customer service

published

I'm the owner of a small boutique, on November 2 I sent a parcel from Queensland to Victoria and it has not arrived yet. I have called to ask 4 times to know about the package, 3 times before they only told me the parcel was delayed. Only today a lady confirmed the parcel could arrive this week, but she is not sure, because is only two weeks late, when in fact it has been more than a month. If I don't call repeatedly, they don't bother to investigate or inquire about the package. Terrible service.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationAustralia Post Offices Bulimba, QLD
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Tosmar Tforu.
Tosmar Tforu.
  • 4 reviews
  • 4 likes

Don’t waist your Money on Express Potage

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationLeura NSW
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Questions & Answers

ptrochei1981
ptrochei1981asked
Domestic Express Post

Hey if your waiting for letter from Sydney to Queensland I've noticed it's moved a few times now it says at Alexandria does that mean it's going on a aeroplane because so close to airport

1 answer
Cliff B.
Cliff B.

My best guess, this is their main sorting depo, being express most likely go to Sydney airport.

ptrochei1981
ptrochei1981asked
Domestic Express Post

If I'm waiting for a express letter from Sydney to Queensland it said on tracking delivery sent from erskineville then went to Sydney south then said in transit to Maryborough qld but then it said been transferred to Alexandria does that mean it's going on a plane to Queensland that's why it's at Alexandria

No answers
Krzysztof
Krzysztofasked
Australia Post International Postage

Hello parcel sent by ChinaPost only arrived I didn't get the package number AQ322326651CN, what happened to it or who was it deliverec to , whether it is a fraud or a thief

No answers
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Australia Post

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