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Australia Post

Australia Post (page 2 of 7)

eParcel, Shopmate, Offices, etc...
1.7 from 10,071 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (103)
  • Return Claim MadeYes · No (121)
  • Customer Service
    2.9 (116)
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Senim

SenimCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 2 likes

Great customer service

published

Mt. Clear in Ballarat was very helpful, appreciated their positive attitude and helpful guide. Kind customer service, friendly staff and extended hours of service. The best post office in Ballarat

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMount Clear
1 comment
Australia Post
Ibne F.Australia Post

Thanks Senim :)

Edge L.

Edge L.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Better in covid. Leave parcels at door and stop wasting everyones time.

published

aus post was much better in covid time without having to go to post office to pick up parcels. Posties constantly causing time wasting greif not leaving parcels at doors.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCranbourne
DigitalPixxie

DigitalPixxieQueensland

  • 3 reviews
  • 4 likes

One number for all post offices in Australia... what a joke

published

There was a delivery issue with an item coming from my internet service provider, where the item was accidentally addressed to my old address - not sure why - all I needed was to contact the suburb Post Office it was delivered in to see if it was dropped off there. One number for all AusPost offices. Probably the most useless call service I've ever had to deal with. Inputting tracking numbers is a joke.
How is there not an option to contact a local post office without having to go through all that rubbish, just for the automated services to tell you to go online and sort it out.
Absolute joke of a service. I'd give zero stars if it were possible.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
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Sohel

SohelSydney, NSW

  • 5 reviews
  • 2 likes

Very quick service

published

Recently applied my son's passport, Bradbury post office processed then received the passport well before the expected date of delivery. The delivery postie came at the door to deliver the item. He didn't ask to sign I understand due to COVID-19 touch avoidance.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBradbury NSW 2560
1 comment
Australia Post
Ibne F.Australia Post

Thanks, Sohel :). The child passport application itself is a mission. It's not an easy task to get all the supporting documents to process the application. Glad to know that everything went as per your expectation.

Eloise20

Eloise20Queensland

  • 14 reviews
  • 16 likes

shocking customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Andrew

AndrewHunter Region, NSW

  • 2 reviews

Depends where you go

published

I find the post office at Charlestown NSW is fantastic and always suggests the most economic means, whereas my local PO at Belmont, couldn’t care less and my post is always late with Belmont!?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelmont
Mitch P

Mitch PGreater Melbourne (Outer), VIC

  • 4 reviews

Customer service is a shocker

published

Yes Australia post is under the pump but when in one of their postal outlets, you’d think if there is a line out the door , you would speed up and not talk to every single person!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDingley
1 comment
Australia Post
Michael M.Australia Post
Aiden H.

Aiden H.Sydney, NSW

  • 8 reviews
  • 3 likes

Usually excellent

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Maria

Maria

  • 2 reviews
  • 3 likes

Superb customer service everytime

published

The Post Office in Eltham provides outstanding attention to customers. All the staff particularly Sandy and Robyn go out of their way to ensure needs of the customers are exceeded.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEltham Victoria
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Seth

SethWestern District, VIC

  • 4 reviews
  • 2 likes

The most ridiculous experience ever

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWatergardens VIC
1 comment
Australia Post
Ibne F.Australia Post
Helen Gibbs

Helen GibbsMetropolitan Adelaide, SA

Delivery hopeless

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationA large north
michellep

michellepSydney Surrounds, NSW

  • 4 reviews
  • 1 like

Wyoming Branch in NSW, just love them!

published

This post office is truly awesome. They have looked after me and my business needs for years, with smiles and ease of trade and I have always been impressed with their positive attitude and desire to help!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWyoming NSW
Mr.S

Mr.S

  • 2 reviews
  • 2 likes

The Aust Post cost of Covid19

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Michael M.Australia Post

Shanaz R CUSTOMER SERVICE

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHEADOFFICE CUSTOMER SERVICE SHANAZ R
1 comment
Australia Post
Ibne F.Australia Post
Andrew

AndrewDarling Downs, QLD

  • 4 reviews
  • 1 like

Australia Post offices

published

Our local Australia Post office has well trained and polite staff. I make an effort to go on either a Monday or Friday as they have an elderly volunteer who loves a chat whilst he is servicing his client. It is refreshing to have confidence with their sales team and a pleasure to feel that I am not rushed.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post

Hi Andrew, great to know that you are having such a fantastic experience. I would like to contact this post shop and pass your feedback. To do this, simply provide the post Office name & location.

Regards
Ibne

The reviewer stated that an incentive was offered for this review

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David C.

David C.Hunter Region, NSW

  • 3 reviews
  • 2 likes

Very helpful staff

published

I recently had to visit an Aus Post outlet in Lake Macquarie region NSW To obtain passport photos and the staff were super helpful with my needs. Good value for money and polite, diligent service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMorisset plaza, New South Wales
3 comments
Australia Post
Ibne F.Australia Post

Hi David, thanks for the feedback :) I would also like to contact this post shop and pass your feedback. To do this, simply provide the post Office name & location.

Regards
Ibne

David C.
David C.

Morisset plaza post office, Morisset NSW

Australia Post
Ibne F.Australia Post
Silvija

SilvijaMetropolitan Adelaide, SA

  • 6 reviews
  • 1 like

A convenient place to pay bills

published

I use the post office at Westfield Marion. It is usually busy but they have enough staff so you don’t have to wait too long. The staff are friendly and polite. I like to pay each bill individually and have the receipt stapled to the bill. This takes longer as I pay 5 bills at a time and the staff don’t mind doing this for me. It is a clean and attractive post office.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWestfield Marion Post Office
1 comment
Australia Post
Ibne F.Australia Post

The reviewer stated that an incentive was offered for this review

Susmat

Susmat

  • 4 reviews
  • 1 like

Efficient shopping

published

Range of products in store is amazing, good prices with sales sometimes, 'normal' postal products are well stocked, friendly, efficient service, good queue system with enough staff to make it efficient

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Meredith Gonzalez

Meredith GonzalezPerth, WA

  • 4 reviews
  • 2 likes

Efficient staff

published

The staff at Warwick post office are always so efficient. The line can get long often but they go through it quick and efficient. Everyone is so informative and helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarwick Post office
3 comments
Australia Post
Ibne F.Australia Post
Meredith Gonzalez
Meredith Gonzalez
Australia Post
Ibne F.Australia Post
GIvemegoodservice

GIvemegoodserviceSydney, NSW

  • 6 reviews

Disappointing service

published

Staff member was too busy talking to her friend while 6 people in line waiting. I understand she was trying to help her friend but it was over the top.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationmacksville
1 comment
GIvemegoodservice
GIvemegoodservice

Don't wish to be contacted by Aust Post

Page 2 of 7
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Questions & Answers

Yarin v.

Yarin v.asked

Australia Post International Postage

Hi
my package still in transit: LH161747681AU.
the last status was at 2020-11-17 09:41 Processed by air carrier,
can you give more detail status?

thanks

No answers
Rsvh

Rsvhasked

Australia Post International Postage

International express parcel EY106725694AU posted on 2 November to the uk and i have had 6 lots of processed by air carrier on the tracking update. I have requested an update on 18 November and not received any communication to even let me know where the parcel is. Please help as its been so long since the tracking has been updated . Will it arrive for christmas? Where even is the parcel?

No answers
Sibyl

Sibylasked

Australia Post International Postage

Hi there, I got serval packages and it showed that the package “processed by air carrier” four times! tracking number is CH115233931AU, could you please tell me what’s going on and if is package has left Australia?

No answers

Get an answer from our members and Australia Post representatives

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