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Great customer service
Mt. Clear in Ballarat was very helpful, appreciated their positive attitude and helpful guide. Kind customer service, friendly staff and extended hours of service. The best post office in Ballarat
Better in covid. Leave parcels at door and stop wasting everyones time.
aus post was much better in covid time without having to go to post office to pick up parcels. Posties constantly causing time wasting greif not leaving parcels at doors.
One number for all post offices in Australia... what a joke
There was a delivery issue with an item coming from my internet service provider, where the item was accidentally addressed to my old address - not sure why - all I needed was to contact the suburb Post Office it was delivered in to see if it was dropped off there. One number for all AusPost offices. Probably the most useless call service I've ever had to deal with. Inputting tracking numbers is a joke.
How is there not an option to contact a local post office without having to go through all that rubbish, just for the automated services to tell you to go online and sort it out.
Absolute joke of a service. I'd give zero stars if it were possible.
Very quick service
Recently applied my son's passport, Bradbury post office processed then received the passport well before the expected date of delivery. The delivery postie came at the door to deliver the item. He didn't ask to sign I understand due to COVID-19 touch avoidance.
shocking customer service
I have parcel that shows it has been sitting in a Brisbane facility since April 29th 2020. The Sender estimated delivery latest May 7th. I waited but then lodged an official complaint on May 13th upon which I received an automated response but nothing since then! I had one parcel 'disappeared' which I let go as I assumed it could have been taken but since then stuck a note on my mailbox requesting the postman to sound his horn when delivering a parcel to avoid future incidents. Afterwards I had to lodge another complaint about two more par...cels which were incredibly late too. Before the issue was resolved I thankfully received it prior to receive and outcome to my complaint. All parcels were mailed PRIOR to the corona virus. Parcel in question has arrived in Australia on the Senders scheduled time so the issue has to be local! How can a small parcel sit in a sorting facility as of today short of 3 weeks! Come on Australia Post pull up your socks this is not the way to treat your customers. Not even worth a rating.
Depends where you go
I find the post office at Charlestown NSW is fantastic and always suggests the most economic means, whereas my local PO at Belmont, couldn’t care less and my post is always late with Belmont!?
Customer service is a shocker
Yes Australia post is under the pump but when in one of their postal outlets, you’d think if there is a line out the door , you would speed up and not talk to every single person!
In our local area of Hornsby, 8 times out of 10 the staff at all our local post offices are fantastic. Every office is willing to help pick the best way to ship an item to someone, for the best value. Every now and again I seem to know better than the staff member, but rarely in my area.
However, other offices I've visited in the past haven't been nearly as good. In particular, at Chatswood I dealt with a very rude staff member who insisted I use self service, make a large letter a parcel, and post using the lodgement box instead of paying nor...mally and obtaining a scan and proof of lodgement at the counter, which is required to keep PayPal of your back as a seller on eBay. Your experience will vary widely - take the same parcel to two post offices, and they may quote different prices, both totally different to the information on the official website!
Superb customer service everytime
The Post Office in Eltham provides outstanding attention to customers. All the staff particularly Sandy and Robyn go out of their way to ensure needs of the customers are exceeded.
The most ridiculous experience ever
I went to Australian Post Watergardens office to do an ID verification, the first time counter staff told me although the document stated Visa card is an acceptable secondary ID apart from my passport, it cannot be accepted because there is a space in between my first name. I explained to him to check my passport it has two characters in my first name so when it translate into English the space in between is normal, but "No" it's totally unacceptable only because of that space. I tried to reason with him using the example of council rates state...ment (Only the first letter of the first name is shown) but no way he was not that stupid to fall for that. Then the second time I brought another ID to go through the same thing again, after verifying the required IDs the old lady told me since the IDs does not have address on them so it doesn't count (There are no such requirements stated on the document). I double checked with her that there has been a suburb name and post code change of my address, is that ok if I bring back a bank statement with that address and she said to me that everyone knows about that change so it's ok. The the third time I brought a bank statement along with all the IDs to go through the same process again but it's another person this time, and she told me no way, the suburb name and post code is not the same, I explained to her that last time I confirmed with that old lady that it's ok since this change was well known, but it's not ok with her this time. I was so frustrated and asked to speak to her manager and after a while at the back the manager came out does not want to listen to anything that I have to say but to point out that it's my mistake did not change the details with the bank. I tried to reason with her to point out the fact that most of the systems still cannot pick up the new suburb name and post code yet but she wouldn't want to listen to my explaination. Because of my mental depression condition I might have raised my voice in the end and the manager told me I was refused to get any serive in this post office. What's wrong with these people, I went to the same counter three times for such a simple thing but it cannot be done. I'm still struggling to get over this mentally and would really hope to get some advice. I only want to be treated fairly. Can they treat people like this or are they too racist.
I have had repeated problems with Australia Post over a number of years as have adjacent businesses near me. No matter how many times we ask the postman to Jetty Road Largs Bay to leave a card when the shop is unattended he would just leave parcels in what he thought a safe place. A sign on the door fixed the problem for a while but now with Corona Virus my partners business next door to my own is shut and once again the postman is leaving items visible and unattended at my property. It is possible for him to leave them in my business reception...but no. Anywhere that suits him will do...And so I will shut the front to my business until several packages have arrived...will look into contacting the ombudsmen as I have had no luck in the past talking with the local post office...and I see that there were 1 million complaints about Australia spots in 2017... I have reduced online ordering c considerably because of this problem and will continue to do so
Wyoming Branch in NSW, just love them!
This post office is truly awesome. They have looked after me and my business needs for years, with smiles and ease of trade and I have always been impressed with their positive attitude and desire to help!
The Aust Post cost of Covid19
Due to Covid -19 and the federal government's social distancing recommendations my disabled aged pensioner mother and I elected (after a week's deliberation) to redirect our mail from our PO Box as the extremely narrow (doorway width) enclosed space makes social distancing impossible.
This choice came at a cost of over $90 for the 6 months projected by the Federal Government, we raised the issue with Australia Post stating that we had been forced to take this precaution due to the Aust Post facility not meeting the requirements of social dista...ncing. We raised a complaint requesting a refund of the cost as it was due to the Aust Post facility that we had incurred the cost. After discussions with two Aust Post employees I was called by #.#. who stated that they were a National Manager who stated that they had put up signs telling users of the PO Box enclosed space to practice social distancing and that the onus was on the users not Aust Post. When I stated that my mother was in a high risk group and that this was a social and OH&S issue that Aust Post needed to take responsibility for by way of providing a refund #.#. stated that it "aint gona happen mate" at this point I asked if our conversation was being recorded (it was) and to speak to his manager, #.#. refused and said I could write to the CEO when I raised the fact that he had a superior. I find the behavior of Aust Post and #.#. in this instance to be distressing and offensive. It is yet another example of Aust Post being more interested in profit over the safety and service to Australian Citizens and customers.,
Shanaz R CUSTOMER SERVICE
Dear Australia Post;
My breath has been taken away from one of your amazing and stunning employees, Shanaz R.
Shanaz went above and beyond to help me retrieve a parcel that had been incorrectly sent to a different address, the matter was extremely urgent as the parcel contained two binding rings for a marriage happening over the weekend.
Shanaz not only informed me and understood the urgency of the situation, but she kept me informed the entire time and put 100% effort into helping me. I have never in my life experienced or even expected cus...
- Australia Post Offices
- Verified customer
Australia Post offices
Our local Australia Post office has well trained and polite staff. I make an effort to go on either a Monday or Friday as they have an elderly volunteer who loves a chat whilst he is servicing his client. It is refreshing to have confidence with their sales team and a pleasure to feel that I am not rushed.
The reviewer stated that an incentive was offered for this review
Very helpful staff
I recently had to visit an Aus Post outlet in Lake Macquarie region NSW To obtain passport photos and the staff were super helpful with my needs. Good value for money and polite, diligent service.
A convenient place to pay bills
I use the post office at Westfield Marion. It is usually busy but they have enough staff so you don’t have to wait too long. The staff are friendly and polite. I like to pay each bill individually and have the receipt stapled to the bill. This takes longer as I pay 5 bills at a time and the staff don’t mind doing this for me. It is a clean and attractive post office.
The reviewer stated that an incentive was offered for this review
Range of products in store is amazing, good prices with sales sometimes, 'normal' postal products are well stocked, friendly, efficient service, good queue system with enough staff to make it efficient
The staff at Warwick post office are always so efficient. The line can get long often but they go through it quick and efficient. Everyone is so informative and helpful.
Staff member was too busy talking to her friend while 6 people in line waiting. I understand she was trying to help her friend but it was over the top.
Questions & Answers
my package still in transit: LH161747681AU.
the last status was at 2020-11-17 09:41 Processed by air carrier,
can you give more detail status?
International express parcel EY106725694AU posted on 2 November to the uk and i have had 6 lots of processed by air carrier on the tracking update. I have requested an update on 18 November and not received any communication to even let me know where the parcel is. Please help as its been so long since the tracking has been updated . Will it arrive for christmas? Where even is the parcel?
Hi there, I got serval packages and it showed that the package “processed by air carrier” four times! tracking number is CH115233931AU, could you please tell me what’s going on and if is package has left Australia?
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