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Australia Post

Australia Post (page 3 of 3)

eParcel, Shopmate, Offices, etc...
1.7 from 10,287 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (47)
  • Return Claim MadeYes · No (58)
  • Customer Service
    1.1 (54)
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Chris

ChrisSouthern and Hills, SA

  • 4 reviews

PO Box customers don’t have parcels held for 30 days as advertised

published

When a parcel is delivered to our PO Box address at the PO in Glenelg SA, a card is left in the box to pick up the parcel in the post office. The parcel held in the Office has a sticker on it with 3 dates, eg, ‘ CL (card left) 3/7/19, SC (second card) 10/7/19;RTS 17/7/19’. Australia post advertise that parcels are held for 30 days and include this promise on each renewal invoice for $120. As I was writing the Auspost customer service rang me in response to my 3rd formal complaint. The PO said that they must have put the wrong card in the P.O. Box and apologised. They didn’t tell the cus serv officer about the parcel stickers with 14 days. I await their follow up, the cust service officers are always friendly and polite.

2 comments
Australia Post
Michael M.Australia Post
Chris
Chris

Reopen on Saturday

published

Hi team,

Can you please reopen on Saturday for the AustPost in Rockdale NSW

People are going to the location to find out it's closed on the Saturday

I know you are open early hours during the week for the parcel pickups, either have extended hours during the week or reopen on Saturday

Please refer to Google Reviews for AustPost Rockdale NSW if needed

1 comment
Australia Post
Priscila L.Australia Post
Wendy

WendySydney, NSW

  • 8 reviews
  • 13 likes

Was accused of stealing

published
1 comment
Australia Post
Priscila L.Australia Post
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Cathie

CathieMurray Region, NSW

  • 7 reviews
  • 9 likes

Aust Post Albury - very poor service

published
1 comment
Australia Post
Priscila L.Australia Post
Miral Ghadiyali

Miral GhadiyaliMetropolitan Adelaide, SA

  • 3 reviews

Very bad

published

Australia post at Marion road. They hire staff ,don’t give them proper training and customers have to suffer. In my case I have ask for express post for international and she gave me interstate once. As I am not familiar with this services I paid for it and filled the envelope. Once I took envelope to give her to send she said I gave you wrong one and I have to pay again. First envelope was just waste ...They need to speak and understand English properly . She was Chinese ..

1 comment
Australia Post
Priscila L.Australia Post
Bee Jay

Bee Jaynewcastle

  • 6 reviews
  • 6 likes

Morisset post office.Pc 2264

published

Most staff members who work for AusPost understand that good public relations are expected in their workplace. ie To behave in a professional, polite & courteous manner toward their customers.However, there are some people who do not adhere to this practice.My experience at this Post Office was far from good.It's difficult to understand why I was treated so poorly.I was a respectful customer who was just asking for help regarding a purchase I had made.The incident happened on the 23rd day of May 2019 at 4:15pm.This issue is totally unacceptable. Hopefully I can discuss this matter in detail with an AusPost official.

1 comment
Australia Post
Sami M.Australia Post
CHH

CHH

  • 3 reviews
  • 4 likes

Doncaster Height LPO should be shut down - Disgusted, dishonest and helpless

published

Too many instances that the customer representatives do not even try to offer help, even worst that the attitudes were extremely poor and aggressive towards customer's questions.

There are numerous instances that the representative will hang up their phones and claim - no help can be offered can just go away!

There are many instances that parcel was sent but later returned back to original sender because they have input the wrong information - But with the same attitude not admitting any fault whatsoever!

We will need another courier company to serve our parcels - Will not pick AUS POST at Doncaster Height LPO for any parcel sending / receiving purely because of these dishonest and helpless people who are working there!

1 comment
Australia Post
Sami M.Australia Post
A123456788

A123456788Greater Melbourne (Inner), VIC

  • 10 reviews
  • 11 likes

Brighton Post Office Melbourne and Australia Post - Dreadful

published
1 comment
Australia Post
Sami M.Australia Post
Annue

AnnueSydney

  • 6 reviews
  • 5 likes

Can’t guarantee they’ll hold your parcell

published
2 comments
Australia Post
Sami M.Australia Post
Annue
Annue
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Pedro

PedroWide Bay-Burnett, QLD

  • 2 reviews

Info not correct

published

Website said open til 12 Easter Saturday. Drove all the way there to collect an urgent parcel . Nope closed for Easter. Had gone there earlier on receipt of text message advising of parcels arrival. Told not there!
Get your act together peeps

1 comment
Australia Post
Sami M.Australia Post

Auspost didnt contacted me prior to deliver and my heavy monitor was left in the post office!

published

Auspost didnt contacted me prior to delivery. I already instructed online to leave on a safe place inside the corridor. I dont know if the driver did even reach my address and just left this heavy stuff in the post office! Now I have to collect it and carry myself! SO Where is the service? Can you re-deliver it? Im not gonna order from Centre Com again!

Kelcee

KelceePerth, WA

  • 2 reviews
  • 1 like

Changed opening times

published

The Hilton Post Office 6163 has changed hands, most businesses in this area collect their mail on the way to work. The new owner has taken it upon herself to open at 9am now rather than the 8.30 that the previous owners did. It is frustrating, you collect your mail come to work and then get an e-mail after 9am to say that there is mail. Why can't they open at 8.30 for businesses. They are also very disorganised, counter is always messy.

3 comments
Australia Post
Sami M.Australia Post
Kelcee
Kelcee

Yes South Street

Australia Post
Sami M.Australia Post
Ivy

Ivy

  • 2 reviews

So rude

published

The staff in the post office near my home is sooooo rude. They never smile, so rough on me and did not have any patience to explain. It seems like I made a huge mistake to them but I just want to come there for sending a parcel! What’s wrong with them?!It ruined my morning! At least please use someone younger, I dont want to say that, but most of the younger staff in your office are much nicer !

1 comment
Australia Post
Sami M.Australia Post
Lynette

LynettePerth, WA

Passport application seems to be luck of the draw with staff

published
1 comment
Australia Post
Sami M.Australia Post
riptoff

riptoff

  • 2 reviews
  • 1 like

Terrible

published

Australia Post telephone staff must be trained in being unhelpful.
Extended wait times on satellite phone are not appreciated ladies.
Nor are your non existent geography knowledge and inability to spell.
Manager at Katherine Post Office- have you ever heard the term customer service? Do you know what it means?
Even the call centre cannot get you to answer your phone.

2 comments
Australia Post
Sami M.Australia Post
riptoff
riptoff
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mllllllll

mllllllll

  • 12 reviews
  • 8 likes

Thai guy (philippino????) age around 30 working here is so rude n terrible

published
1 comment
Australia Post
Sami M.Australia Post
rich rich

rich richSydney, NSW

customer complaint

published
1 comment
Australia Post
Sami M.Australia Post
david

davidPerth, WA

  • 2 reviews

Bad service at Melville post office

published

Have found the staff to be very abrupt and unprofessional on most visits and I would not recommend this outlet. Did not want to refund a 5kg satchel bag as it had a crease on one side after just purchasing and it did not fit my item. Had been advised it was the same size bag as the extra large express bags but were not. Also at Christmas time the lady behind the counter said I could not post my card to UK as I had Australian stamps on the card and I need to use UK stamps??? Untrained staff and would recommend one of the other local Australia Post stores for friendly trouble free package posting.

1 comment
Australia Post
Australia P.Australia Post
Page 3 of 3
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Questions & Answers

Mark

Markasked

Australia Post International Postage

Hi! I'm receiving a parcel from Canada to Australia ( CC214979693CA ) it's been "Cleared and awaiting international departure VANCOUVER (CA)" since December 28th. Could i please get an estimation of when my parcel will arrive?
Regards, Mark

No answers
Jessica Thornton

Jessica Thorntonasked

Australia Post International Postage

Hi can you tell me how long it should be until you expect me to receive my parcel - tracking number ET153504935AU, I understand because of the pandemic flights are a bit of a mess but just wondering how much longer it will say Processed by air carrier for :)

No answers
Fidelity Books

Fidelity Booksasked

eParcel

We created a long list of items. Printed labels but then a new worker clicked "assign" instead of "despatch"
Now when we try to click despatch it says nothing to be despatched.
What happened???

No answers

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