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Parcel Scanned 6 times in Chullora in last 40 days and now still in Chullora NOT delivered
I couldn't agreed more with some of the comments made here, I'm one of the AusPost victims.
1. My parcel has been scanned numerous times in Chullora since 14/8 but now 22/9 still NOT delivered and AusPost refuse to deem it as lost due to the weekly scan activity. Hello? How does this work? I want my parcel delivered and NOT STORED in a Chullora warehouse. I paid auspost to deliver a parcel NOT to store a parcel, auspost do you get it? If you do please go and fix your problem!
2. Been on daily calls and on messenger , Twitter with auspost, rec...
Pathetic parcel delivery times
I purchased an item from the United States for my sisters birthday. Arrived in Sydney on the 10th, no updates hasnt even been processed. Pathetic acopic service with zero accountability.
Disgrace and well below world standards
Why can’t Australia get logistics right? I have lived in other countries and this is worst than 3rd world. Executive leadership team need to stand down and let the company find some order!!!! For the sake of all Australians STAND DOWN!!!!!!
Appalling customer service and follow up re missing parcels
Parcel posted 2 weeks prior to Fathers Day in August and still has not been delivered ( now the 23rd September!) Two inquiries….zero interest from customer service. Have requested compensation as the item was lost at the Essendon Fields Postal Centre….completely ignored.
Where is my parcel? No service & no communication.
I posted a parcel to The Netherlands via Australia Post International Express on 9th August & was told 10-15 working days for delivery (paying $90 for express postage). It was listed as awaiting departure from Sydney Airport on 10th & then ‘processed by air carrier’ five times between 12-14th August. And then absolutely nothing! I lodged an enquiry on 8th September and was told to expect an outcome by 13 Sept. That date came & went with no communication. I lodged another enquiry on 14 Sept. & was told it could be 2 weeks to investigate. Really?...It is now 6 weeks after posting the parcel & there is still no sign of it or follow up communication from Australia Post. A tracking number seems to mean absolutely nothing. EJ279059558AU I wish I had read all the reviews & used a courier instead!
Just not good enough Auspost!
With everyone doing online shopping at the moment I understand that Auspost is swamped and not coping. Parcels are taking a very long time to deliver. What I find very hard to accept, though, is that they are constantly being delivered to the wrong address, and then there is no follow-up to complaints being lodged. I have recently bought four new signs for my property which clearly show the number and street name, and have placed these signs at every door, gate and walls to make it easy for the postie to find. I keep receiving texts to say that...the parcel has been delivered. On query, I then receive a photo of someone else's front door or gate which are clearly not mine! The onus is then on me to track down the parcel. If I place a query on their tracking site I never hear back from them. I have no exterior walls or fences and the house and address are clearly visible from the street and I cannot fathom why all my parcels are being delivered elsewhere.
Most Hopeless Postal Company
have had several issues with Australia post over the past few years such as items worth several hundred dollars left sitting outside when it was meant to be signed for on collection
the most recent issue currently is a package that was ordered around 3 weeks ago now the tracking has been saying that it is in transit from Sydney for several weeks now with no updates on the package and it is now overdue
Australia post is the most hopeless postal company i have used have had better experiences with other companies
Very poor customer service! Beware the red street parcel box when sending! AVOID at all cost!!!
Very poor customer service! There is no uploading tool and they refused to watch my video or screenshot links i sent them with no reasons! I posted a return parcel in the red box that put in the street, and there was no scanning after the bag was collected, its been 5 days since i posted but no updates from the tracking, as it did not get scanned at all. I go to customer service for help and they literally cannot do anything, keep saying sorry! And stupid AliExpress returning only gave their customers such a very little time to deliver back to ...them make me so frustrated! I live in fear and nervous everyday that the parcel will get lost or wont get delivered before the stupid countdown time, since no one will take responsibilities after you dropped it off at the stupid red box! Hello guys, this is 21st century, street parcel boxes do not even have a scanning machine there to drop you a lodgement proof, why we dont even have it, we are in a developed country and we are in technology era, and we should improve the posting system! Shamed on Australia Post! Shamed! Very poor street parcel collection system and very poor customer service system! They don't care since you are very little among billion customers they have! It will be the first and last time i use that stupid red box! I had no choice to use since there were more than 20 people waiting in line! If i ever known it was such the worse system, i would never bother and wait in line instead! Beware street parcel box! AVOID at all cost!!!
This is now the 5th delivery where I've received notification that Aus Post couldn't leave the parcel in a safe place (even though I've requested this). Parcels can easily & safely be left outside my apartment door as it is off the road, under cover and not in a thoroughfare. What about the times I order something large and it gets dropped at the local post office? How would I get a large item home? Would I have to arrange another delivery vehicle to get it home? Feeling frustrated and I wish more companies would have the option of selecting an alternative courier company that will follow written instructions!
I ordered an item on 5th September that was shipped on 7th September by the seller through Australia Post. It is 23rd September today and still my order hasn't been delivered. The tracking history hasn't changed or been updated since 7th September where it shows Australia Post received my parcel for shipping. On lodging a customer enquiry on the 16th, they gave me a standard reply blaming Covid. There has been no update since. The only movement on the tracking number has been my customer enquiry which shows as lodged, otherwise since 7th September there has been no update on my shipment. I wish there was a zero available but I am forced to give them one star, they don't even deserve that.
Australia Post used to be a respected company
Australia Post used to be a respected company, today it's a shambles. 3 - 4 weeks for a parcel to arrive from Sydney to Brisbane that's if it doesn't take a journey around Australia first and ends up in Darwin or Perth.
The company has been run into the ground.
Australia Post is now a joke.
If I could give them zero stars I would
Absolutely useless company
Avoid them if possible.
They will lose your parcel and then bounce you around for months with no answer and you will not get any issues resolved
Australia Post is so disappointing
It's not only once but a lot of times in a short period I have been disappointed by AUPost services. (significant delivery delays outside of covid-19 issues) They should consider more seriously that they are part of Australia's public profile on a national and international level. Responsibilities and consequences for the quality of the services should be applied.
Express is not express!
I paid express post 10 days before my husbands bday and hasn't arrived. Pay extra for express but still not express! So disappointed. So husband present is very late.. should be negative rating .
Getting worse by the day
I used to work for them so I have a bit of inside knowledge.
They really don't care about your parcels, they are only doing work so that they get a wage and support their families.
There is no responsibility for getting it wrong or for delays and they couldn't care less.
I see them now as a waste of tax payers money and they will only get worse.
Questions & Answers
5 weeks my package has been held up in Sydney. My partner and I spent a fair bit of money on this package so we have something to do during the lockdown to keep us busy, and I'm not getting any answers from anyone. Customs say you guys have it and you say customs have it. Tracking is EE967830548MX
Matt a total disgrace and the CEO of Australia post needs to stand down. I am waiting on a birthday present for a 1 yr old and it’s held at Australia post for weeks. A total disgrace like most of Australia!
Hi Matt, Australia Post has really dropped the ball. My flat post article was tracked by post on 21st August from WA. It has never been delivered to Melbourne but sat for 4 weeks at one of their postal centres less than 8kms from my home. I have put through 2 inquiries but have received rude brush offs & informed that if I haven’t got it by mid October I can put through another complaint….that’s 2 months for a possible delivery within our country. There are no humans you can contact….and I attempted to see if their CEO or Head of Customer service has listed contact details but they are names only. Apparently they are really profiteering and are using covid as the excuse as they did in early 2020. You could try going through consumer affairs or the ombudsman?
Currently I am missing 1 overseas item and several local posted items that are 4 weeks or more since first tracked. You just feel helpless :(
My parcel LH188665270AU as been stuck for 6 days since 16/9/21 it says Item Leaving overseas. This item is now leaving the originating country. More information will be available when it arrives in the UK it hasn’t been Processed by air carrier which normally happens.Can you tell me where the parcel is please
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