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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc...
1.7 from 11,290 reviews · View Statistics
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Where is my package?

published

This is my tracking number 33Q63175481601000930803

I understand there has been delays due to covid but I really would like my package by next week at the latest it’s been coming from Sydney for 3 weeks almost and I am only in Newcastle.

Please if I could get an update of when I will get it that would be great

Incentivised Review No
Sender or ReceiverReceiver
Mark G.
Mark G.Hunter Region, NSW
  • 4 reviews
  • 2 likes

I use Australia Post every week

published

I sell all kinds of items online. I have used Australia Post every week for the past 18 months to ship my items. Always friendly service and all my packages have arrived on time. I see a lot of people complaining about them but I have yet to encounter any problems with Australia Post. I find them very reliable and I will continue to use them with all my online transactions. Like I said, I’ve never had a problem with them. I would recommend to friends.

Incentivised Review No
Sender or ReceiverSender
Australia Post
Alice F.Australia Post

Thanks so much for taking the time to share your experiences Mark,

Alice

AnP
AnPDarwin, NT

The tracking

published

There's a bit of trouble of tracking but overall it arrived on time, the aupost assistant was really helpful. The au post assistant was really helpful. Would recommend the service.

Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Alice F.Australia Post

I'm glad to hear that overall you're happy with our services. Thanks for taking the time to share your experience.

Alice

Hunter K
Hunter KSydney, NSW

Good but not Excellent

published
Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Alice F.Australia Post
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Binoz
BinozSydney, NSW

Parcel tracking shows in transit for over 2 days

published

I sent parcel on Friday from NSW to QLD, Tracking status shows in transit since Friday. Estimated delivery shows today Monday but wondering why it hasn't reached to QLD as yet. Very important document expecting hopefully will delivered today. tracking no is 63503912375062.

Incentivised Review No
Sender or ReceiverSender
Australia Post
Cat P.Australia Post
Bruce L.
Bruce L.Sydney, NSW
  • 2 reviews

In transit to Sydney then back to Melbourne? (Resolved)

published

Tracking number: Z8J506426401000614502
Overall service is good, but How come it is in transit to BOTANY NSW then back to Melbourne VIC facility again?

I understand this is now a difficult time, but it would be better if AUSPOST could let us know what is going on.....

Update: Received a prompt response from Casey next day morning, the wording of tracking information is a bit misleading, but everything went smoothly. Please see her response for details. Now I am aware what is going on now, thank you. Should receive my package today.

Pretty satisfied I can still receive my package within 4 days given current covid lockdown in NSW. Kudos to the hard working auspost team!

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Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Alice F.Australia Post

I'm so glad you were able to get your parcel sooner than expected in spite of the confusing tracking!

Alice

Peter T.
Peter T.Sydney Surrounds, NSW
  • 2 reviews
  • 4 likes

Service is progressively getting better with time in Springfield

published
Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Cat P.Australia Post
Peter T.
Peter T.

Hi Cat P.-At the moment everything with AUSTPOST is working for us. Maybe management or a supervisor could let these people know they are doing a good job in these tough times,especially the courier in our area (SPRINGFIELD 2250 )

Australia Post
Casey K.Australia Post
Melissa
Melissa
  • 2 reviews

Online shopping deliveries

published

Postal delivery service had sunk to an all time low in Australia in the past few years but having recently bought a few things on line I must say that even despite Covid circulating they came in a very timely manner when I thought they would takeaway longer. Let’s hope this continues!

Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Casey K.Australia Post
Happywifehappylife
HappywifehappylifeGreater Melbourne (Outer), VIC
  • 5 reviews

Getting better

published

I’ve increased my online shopping and receive lots of parcels. The majority of them arrive via Australia post. In recent weeks their delivery times have improved. The drivers are courteous at all times. When nobody is at the premises they are selecting sensible places to leave parcels. Out of rain and out of sight to the public. A lost parcel was dealt with quickly and efficiently. Communication was great.

Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Casey K.Australia Post
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J.S. Woods
J.S. WoodsSydney, NSW
  • 2 reviews

Key postal customer service to residents

published

Having a post office box is vital to receiving all your mail in these days of increasing risk of fraud and identity theft

Product Quality
4/5
Customer Service
4/5
Australia Post
Casey K.Australia Post
Tricia
Tricia
  • 6 reviews

Good.

published

AusPost can do more to make receiving parcels smoother. I like how they give a time window on when your item will be delivered. Sends texts to inform you will be receiving your item. Only thing is the courier drivers need to do is read and reread addresses. The safety of the items also.

Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Casey K.Australia Post
Nann
NannGrovedale East
  • 4 reviews

Prompt Reply, then delivery

published

Recently had a parcel just sit in the Australia Post Depot for 4 days and not move. I placed an enquiry as to why this article had not moved. Had a response from Australia Post the same day and the article also got on the move later that day, and was then delivered from Sydney this was a Thursday afternoon. we had a parcel on the Saturday morning. Sometimes things get overlooked and just a little prompt will help get the issue solved.

Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Casey K.Australia Post
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Megan Alexander
Megan AlexanderHunter Region, NSW

Reasonably Fast, Bit Expensive Though

published

Wasn’t too sure if I should use this service given the reviews, but thought I’d give it a go anyway.

Shipping was a bit steep, $100 for a backpack worth $200. I know there was GST in that as well, but $60 to ship a backpack?

It’s a bit of a shame you can only track the item once it hits Australia, a lot of waiting to see where it is.

Other than that, it’s good to have a service where you can order things that only shipped to the US, and mine was only late by a day or two, given lockdowns in Sydney that’s not too bad. Would use again for cheaper items.

Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Casey K.Australia Post
Rob Fili
Rob Fili
  • 2 reviews
  • 1 like

A load off the chest

published

I dont believe for a second I am alone in expecting less of what is advertised when your parcel leaves your sight and then the anxiety in a sense grows the further away in the process it gets. All compounded by the value of what you have sent, not only financially but emotionally as we tend to attempt to impart happiness to loved ones through these channels, especially in the times we are in globally. I have nothing but praise for the professionalism and punctuality that Australia Post has handled each of these requirements for me. Communication is key in any situation and transparency was always there whether it was international or domestic.
Thanks

Incentivised Review No
Sender or ReceiverSender
Australia Post
Casey K.Australia Post
Rob Fili
Rob Fili
bart klek
bart klek
  • 6 reviews
  • 1 like

suprised

published

i want to congratulate Aus Post for finally lifting their game.
Great job by sending out an SMS informing us the customer about the deliveries time so I guess someone can make sure they are home.

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Incentivised Review No
Sender or ReceiverReceiver
Australia Post
Casey K.Australia Post
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Questions & Answers

Melissa F.
Melissa F.asked
Australia Post

Can you please tell me where my parcel is? T89005957301000931507, it was received by Australia Post 3/9/21, processed and stated that it was enroute to next facility all on the 3/9/21. No other updates (13 days) until today where it now says delayed waiting to be processed for delivery. What is going on? I need my package for an event tomorrow. How can it take 15plus days to get from Sydney to Hobart

No answers
MaryBG
MaryBGasked
Domestic Express Post

Parcel 99705125670901000830909 was supposedly received by Australia post 6/9 .. meant to be delivered by 13-15/9 …. However there was no tracking details until today the 16/9 stating that the item was delayed - now is being processed for delivery. The parcel contains over $200 worth of gluten free bread products …

No answers
M. Benson
M. Bensonasked
Domestic Express Post

Why is Australia Post still charging customers express delivery (extra $$) when they clearly can not deliver the service inside a week??
Tracking shows that the item does not budge despite the estimated delivery time which also constantly delayed.

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