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Australian 4WD Hire

Australian 4WD Hire (page 2 of 10)

4.3 from 191 reviews

Reviews

Review distribution

5 star
140
4 star
23
3 star
4
2 star
2
1 star
22

Trevor Durack

Trevor DurackPerth, WA

  • Verified customer

Gibb River Road with ease..

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

We used these guys for a 3 week, 7500km trip, Perth to Darwin. we were very happy with the experience.

published

We used these guys for a 3 week, 7500km trip, Perth to Darwin. The service and value was outstanding and we were very happy with the experience. We highly recommend Australian 4WD to others and hope to use them again! Their local contact in Perth – from whom we collected the vehicle- was very good indeed and offered a lot of useful advice. We were also impressed with the Prado as a comfortable long-range vehicle and can’t praise it enough.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

Suneth

Suneth

  • 4 reviews
  • 5 likes
  • Verified customer

Extremely poor and rude customer service

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle No, I received a worse vehicle
See all answers
3 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Suneth
Suneth
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
IanW

IanWRichmond-Tweed, NSW

  • Verified customer

Good vehicle and Service

published

From booking to pick up and drop off, and return of bond Australian 4WD Hire were easy to communicate with, and provided excellent service. The vehicle and equipment were great.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Ian. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


Amatzia G

Amatzia GSouth East Queensland, QLD

  • Verified customer

Great experience

published

The car had served us extremely well throughout the 5 K km of our trip across WA. It was well equipped for a challenging, most enjoyable trip, including the gear and gadgets needed for comfortable roof-top camping and for resolving challenges, when occurring (e.g., using the shovel and modified pressure to get out of bogging in soft sands..). The car is totally dependable and fun to drive. The service at Boomerang (Perth) was superb.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Brendon

BrendonSydney Surrounds, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Awesome trip and vehicle

published

We recently hired a 4wd from Australian 4WD Hire. We had a great trip travelling the coastline of Western Australia and our vehicle performed perfectly. Their customer service was also spot on and any questions that we had were answered promptly and professionally. The vehicle itself was maintained to a very high standard. All of the necessary camping equipment came with the vehicle which served our purpose perfectly and made for a comfortable trip.
Overall I would highly recommend Australian 4WD Hire and I would not hesitate to use them again in the future.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Trip of a life time thanks to Australia 4x4 hire.

published

We booked very late but still received a competitive price for out car, and even received a free upgrade due to the car we ordered not being available.
The customer service was brilliant, all emails where answered within a few hours and issues with the truck rectified at the earliest opportunity.
The RTT was easy to use and comfortable. Even in the wind and the rain it was very waterproof and weather resistant.
The Toyota Prada off road ability was brilliant. It took us over sand dunes at pelican point, and up steep inclines in the national parks allowing up to get fantastic camping areas with amazing views.
Thank you Vic and Jake at Australian 4x4 Hire.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you George. We are very glad you enjoyed you trip and that the minor issues you had were resolved quickly and did not negatively impact your trip.
We hope to see you back again very soon!


SarahW

SarahWGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great vehicle and service

published

We had a great trip up in the top end of NT and WA thanks to Australian 4WD. We hired a Hilux, which was brand new with very low kms, and the camping gear made for an easy and enjoyable trip. Easy process of hiring and returning thanks to Brett in Darwin, bond payment returned within 24 hours of returning the vehicle, and good value for money when you consider the cost of hiring a vehicle with the added bonus of the gear you get through Australian 4WD.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

The single best 4x4 trip in the history of mankind!

published
  • +1
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeIsuzu MU-X
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Good service and vehicle

published

The service was great. Responses on billing, questions on equipment etc before pick up were prompt and helpful, vehicle was as specified and did the job for us. The only incident we had was with fridge aux battery and again help on phone for a short term fix and the long term solution was effective and friendly. Our bond was returned within 3 WD. We looked after the vehicle and Aus 4WD looked after us. I would recommend them on the basis of our experience.

Value for Money
Transparency
Customer Service
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Mary Anne

Mary AnneGreater Melbourne (Outer), VIC

  • Verified customer

You can so much more with a 4wd versus an SUV

published

Booking the vehicle was easy, all done on line. The bond was paid 24 hours prior to picking the car up and within 24 hours we were informed the bond was being paid back in full. We picked our car up from Darwin, the guys were very friendly and helpful. The vehicle was exactly what we expected, it ran well with no issues, which is important when you go off road. We traveled from Darwin to Broome, going off road to Emma Gorge, El Questro, Willie Creek and other places of the main road. We dropped the car off in Broome, we cleaned it at a car wash in Mavis Road that the drop off guys recommended we use.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Mary Anne, We are very pleased to hear that we were able to make your holiday possible and that the vehicle and equipment were well suited to your needs.
We look forward to assisting you on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Very Good experience

published

We had anunforgettable trip from Darwin to Gove. The car did what it had to do and we didn’t experience a problem. Also the gear we rented was good and working properly. I would classify the service as high. Fast answers on emails, communication about pick up and check out were clear and also the people helping us in Darwin were very friendly. We payed a bond (5.ooo AUD), but we got it back within a week after our return.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Pieterd. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


Katya

Katya

  • 2 reviews
  • 1 like
  • Verified customer

We have got a great trip!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Katya, We are very pleased to hear that we were able to make your holiday possible and that the vehicle and equipment were well suited to your needs.
We look forward to assisting you on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Perfect car, excellent service!

published

The company has a big choice of 4WDs. We hired already a 4WD for the second time there and it certainly won't be the last time. Each time, the cars were in perfect condition, very well maintained and absolutely reliable. And the car comes with all the camping equipment you need, also in top condition. The stuff is very friendly and helpful. The refund of the security bond was both times absolutely uncomplicated and extremely fast. We can highly recommend Australian 4WD Hire and certainly will rent a car again there. Thank you very much!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Nancy, Thank you very much for your continued business and support. We are very pleased you have been happy with our services and look forward to helping you on many 4WD adventures to come.

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Excellent service!

published

I needed a Jeep last second (first thing Monday morning, requested Sunday evening) for a photo shoot and they were able to accommodate without any issues. They were available to answer any questions I had about where to go and what the terrain would be like in the greater area. 4WD somewhere for the first time can be dangerous but these guys made me feel comfortable that the track would be manageable before I got there. “Accommodating” is a single word I would use to describe the service. All of my problems were solved easily and I appreciate that a lot! My only gripe was that it didn’t have a modern stereo so I wasn’t able to play Spotify from my phone.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeJeep Wrangler
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

Claire

ClaireSydney, NSW

  • Verified customer

Epic road trip Sydney to Darwin thanks to Australian 4WD Hire relocation!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Andrew C.

Andrew C.Greater Melbourne (Inner), VIC

  • Verified customer

Great service, personal touch.

published

All details of the hire were clearly communicated, and any questions I had were answered quickly and in detail. The vehicle and the equipment were as described, and the staff member arranging the pick-up was personable and went through all relevant details regarding the equipment. Australian 4WD Hire gives that extra bit of freedom needed to go off the beaten track.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Great Easter Holiday

published

We enjoyed a great Easter weekend with our Australian 4WD Hire car. The car was clean, fully stocked with camp equipment and pickup and drop off were a breeze with a friendly local agent.

Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle No, I received a better vehicle
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much Andrew, we are very glad you enjoyed your hire and look forward to assisting on your next 4WD adventure!


  • Verified customer

Moreton Island revisited

published

Depot was a bit far away for us-We live in Brisbane central- But customer service pre, post and on pickup and drop off was excellent- . all documentations processed fairly promptly and in a friendly manner. Car was clean and ready. all bond money was promptly refunded a few hours after returning the car. very seamless transaction. would definitely recommend Australian4WD Hire to anyone wanting a reliable car with all the necessary items to travel with. school holidays.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Popeye

PopeyePerth, WA

  • Verified customer

Do not go near this company!

published

We hired a vehicle from this company in 2017. It was a terrible experience and one I would not wish on anyone else.

Their 4wd fleet is not comprehensively insured, if there is any damage during your hire they will hold you 100% liable.

The company were rude, aggressive and tried to extort money from us through the courts.

It is great to see they are finally being held to rights and being taken to court by the ACCC for breaching Australian consumer law.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Page 2 of 10

Questions & Answers

Emlen

Emlenasked

I am a bit concerned about having to pay 2500 dollars on pick up for the vehicle. Does anyone know if this is a common practice and any tips to ensuring that we get this money back?

2 answers
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Emlen,

Thank you for your question.
If you are referring to the security bond, all off-road hire companies require a bond to be held whilst the vehicle is on hire.
As you would understand any one who hires wants their vehicle (which are sometimes in excess of $70k-$80k) back in one piece.
There are different options for the amount to be paid as a bond, depending on the level of liability you wish to take on.
If you refer to our terms and conditions it provides the full breakdown of the options available and the different costs.
Thank you, we look forward to doing business with you.

David B
David B

I would be concerned too......google Australian 4WD Hire and the ACCC.


Paul

Paulasked

Has anyone challenged their legal right to issue fines to customers for things like driving at night, or "speeding" ?

5 answers
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Paul,

I think you are a bit mistaken, as we do not issue fines to customers for speeding or night driving.

As an off-road 4WD supplier, that allows customers to travel to highly remote areas Australia wide, we do have certain conditions surrounding the use of the vehicle.

Breaching these conditions will cause excessive wear and tear to the vehicle and will put customers at high risk of serious damage and injury, therefore breaching these conditions may incur additional charges to hire.

Our terms and conditions have been drafted by top, corporate legal specialists, in accordance with Australian Consumer Law(ACL), local and traffic laws, as well as all Australian Consumer Protection Regulations.

Our T&C's are regularly reviewed to ensure consistent, unwavering compliance so that we can ensure we are always providing the most fair service to our customers, and preserving the genuine interests of our business.

Faith
Faith

Hi Paul.
They cannot (and are not) issuing fines per se, as they are not a prescribed person under the Road Safety/Transport Act of the relevant state or territory. It appears however that they are attempting to use contractual law.

On checking the ACCC's 'Unfair Contract Terms' guide, it says in part;

'However, even if a contract contains terms that favour the consumer, such favourable terms may not counterbalance an unfair term if the consumer is unaware of them. Examples include implied terms, or terms hidden in fine print, in a schedule or in another document, or written in legalese. This may result in an information imbalance in favour of the business.'

'In considering the contract as a whole, a court will often need to balance the legitimate commercial interests of the business against the detriment the term would cause to a consumer if it were enforced.'

I have not read their terms and conditions as I have no interest in hiring a 4wd however if the fine print does in fact state that insurance does not cover 'wear and tear' (as such) on a vehicle which has been primarily designed to be used off road and for extended periods and is advertised in that way, there may be a case to answer.

It appears to me that for the company to obtain full comprehensive insurance on these vehicles for use as advertised, it would be extremely costly, so maybe they are supplementing the cost by putting these clauses in their contract. This may not be morally or ethically correct, but may be legally correct...... we'll just have to wait and see.

It will be very interesting to see what the ACCC and the Courts decide and whether a precedent is set.

Rainworth
Rainworth

Paul thank god for Tim Nicholls MP, Clayfield who highlighted the sneaky tricks this Company is getting up to. He was quoted again today in an article by the Gold Coast Bulletin apparently there are more than 70 people caught up in this. A4WD have used tracking software developed for car thefts in South Africa (CTrack) to claim it is accurate enough to know the speed a car is travelling. It would never hold up in a court of law. Given that the company fines between $500 and $5000 for speeding (claiming it is wear and tear charge under their contract) it is in fact a penalty as there is no connection between the charge and the wear and tear claimed. But who is going to fight it? It costs up to $20k just to get to court. It would need someone with deep pockets who wants to waste their money on challenging them. Remember they have your money already. It is futile trying to take them on. That should be the job of the ACCC to protect Consumers - but they are doing nothing. Have a look at the Europcar Case and make up your own mind.


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