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Australian 4WD Hire

Australian 4WD Hire (page 2 of 9)

4.3 from 180 reviews

Very Good experience

We had anunforgettable trip from Darwin to Gove. The car did what it had to do and we didn’t experience a problem. Also the gear we rented was good and working properly. I would classify the service as high. Fast answers on emails, communication about pick up and check out were clear and also the people helping us in Darwin were very friendly. We payed a bond (5.ooo AUD), but we got it back within a week after our return.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle Yes
1 comment
Thank you very much for your review Pieterd. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure!

We have got a great trip!

We’ve recently rented a 4wd for our short trip to Fraser Island. Booking was quick and easy staff really friendly. We have received enough supporting information from them about our visit the island and driving conditions there. It was vital info for us because it was our first visit the island and our first ever off-road trip. We have got our Toyota Land Cruiser in perfect condition and through whole our trip had never experienced any problem with it. Bond was returned next working day from our return the car. Few words about Fraser: aboriginal legend names Fraser Island K'Gari, meaning Paradise - I can totally agree. But should mention that without proper 4WD it’s impossible to discover amazing freshwater lakes and white sand beaches. Thank you Australian 4wd hire our trip was quite easygoing and we managed to visit really spectacular places.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Thank you Katya, We are very pleased to hear that we were able to make your holiday possible and that the vehicle and equipment were well suited to your needs. We look forward to assisting you on your next 4WD adventure!

Perfect car, excellent service!

The company has a big choice of 4WDs. We hired already a 4WD for the second time there and it certainly won't be the last time. Each time, the cars were in perfect condition, very well maintained and absolutely reliable. And the car comes with all the camping equipment you need, also in top condition. The stuff is very friendly and helpful. The refund of the security bond was both times absolutely uncomplicated and extremely fast. We can highly recommend Australian 4WD Hire and certainly will rent a car again there. Thank you very much!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle Yes
1 comment
Hello Nancy, Thank you very much for your continued business and support. We are very pleased you have been happy with our services and look forward to helping you on many 4WD adventures to come.

Excellent service!

I needed a Jeep last second (first thing Monday morning, requested Sunday evening) for a photo shoot and they were able to accommodate without any issues. They were available to answer any questions I had about where to go and what the terrain would be like in the greater area. 4WD somewhere for the first time can be dangerous but these guys made me feel comfortable that the track would be manageable before I got there. “Accommodating” is a single word I would use to describe the service. All of my problems were solved easily and I appreciate that a lot! My only gripe was that it didn’t have a modern stereo so I wasn’t able to play Spotify from my phone.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeJeep Wrangler
Received Booked Vehicle Yes
1 comment
Hello Shane, thank you for your kind review. We are very pleased that we could accommodate your request and assist in making your trip happen! We certainly hear your feedback regarding the stereo, and we do primarily stock newer model vehicles with Bluetooth and USB. Unfortunately these were not available in time for your request. We look forward to assisting you on your next 4WD adventure and will make sure you have everything you need to get your music fix! We know how important it is on a long journey! Thank you for your business and support!

Epic road trip Sydney to Darwin thanks to Australian 4WD Hire relocation!

Thanks to this company we had an affordable road trip from Sydney to Darwin in such an awesome Ute! It came with all of the key things required to drive the Australian outback. The Ute was in great condition and we felt super secure driving in what we called our 'beast'! The vehicle was exactly the one that we applied for on the relocation site which made us very happy. The picture shared on our review sums up our road trip perfectly, huge open roads to nowhere! :-)

The customer service from being accepted to getting our bond back was super efficient. They kept in constant communication and were very clear to make sure we provided what was needed so that we didn't have any issues with our booking. Both the Sydney and Darwin office locations to pick up and drop off the vehicle were perfectly located near to the cities.

We would highly recommend this company and especially for relocations! We can't wait to book our next adventure!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
1 comment
Thank you so much Claire! It is great to hear you had an awesome trip and that the vehicle and equipment were well suited to your needs. We pride ourselves on giving people the opportunity to see the beautiful places Australia has to offer, at an affordable price. We sincerely appreciate your business and support and look forward to assisting on your next 4WD adventure!!

Great service, personal touch.

All details of the hire were clearly communicated, and any questions I had were answered quickly and in detail. The vehicle and the equipment were as described, and the staff member arranging the pick-up was personable and went through all relevant details regarding the equipment. Australian 4WD Hire gives that extra bit of freedom needed to go off the beaten track.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle Yes
1 comment
Hello Andrew, Thank you very much for your review and valuable feedback. We are very pleased to hear that you enjoyed your trip and that all aspects of your hire were to your satisfaction. We look forward to assisting you with any of your future 4WD needs.

Great Easter Holiday

We enjoyed a great Easter weekend with our Australian 4WD Hire car. The car was clean, fully stocked with camp equipment and pickup and drop off were a breeze with a friendly local agent.

Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle No, I received a better vehicle
1 comment
Thank you very much Andrew, we are very glad you enjoyed your hire and look forward to assisting on your next 4WD adventure!

Moreton Island revisited

Depot was a bit far away for us-We live in Brisbane central- But customer service pre, post and on pickup and drop off was excellent- . all documentations processed fairly promptly and in a friendly manner. Car was clean and ready. all bond money was promptly refunded a few hours after returning the car. very seamless transaction. would definitely recommend Australian4WD Hire to anyone wanting a reliable car with all the necessary items to travel with. school holidays.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 70 Series
Received Booked Vehicle No, I received a better vehicle
1 comment
Hello John, Than you very much for your feedback. We are very pleased to hear that you enjoyed your hire and that everything was handled promptly and you were happy with the vehicle and the service you received. We appreciate your recommendation and look forward to assisting you on your next 4WD adventure!

Do not go near this company!

We hired a vehicle from this company in 2017. It was a terrible experience and one I would not wish on anyone else.

Their 4wd fleet is not comprehensively insured, if there is any damage during your hire they will hold you 100% liable.

The company were rude, aggressive and tried to extort money from us through the courts.

It is great to see they are finally being held to rights and being taken to court by the ACCC for breaching Australian consumer law.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle No, I received a worse vehicle
1 comment
Hello Popeye, It is quite interesting that you have made some rather bold claims about our company , yet give no detail as to what actually happened. I appears as though your “complaint” has been derived entirely from false, misleading statements made by the media, without actually supporting your claims. Since when can anyone extort money through the courts in Australia? The allegations made by the ACCC are well understood, we are certainly looking forward to what the courts have to say, it is ultimately the courts decision and we are very confident with our position.

Central Australia

We just had an amazing trip in Central Australia we picked up a Toyota FJ Cruiser from Australian 4WD Hire in Darwin, the FJ cruiser is an awesome vehicle for traveling around Central Australia equipped with a TJM roof top tent so we could camp at some of the most amazing places in the Top end. The TJM roof top tent is surprisingly easy to set up and pack up we were a bit sceptical before the trip but are very glad we chose this set up from Australian 4wd Hire.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle Yes

OUTBACK WAY Mt. Buller - Hans Griums Memorial Trip

Dear mates form 4WD Hire Company.
Iain Romanes (Scotland) and I Johannes Klien (Austria),
want to thank you so much for providing us by a very solid and reliable TOYOTA Land cruiser PRADO 4WD car,
supplied with excellent tyres, especially when it comes to drive on outback roads like OUTBACK WAY.
The longest Shortcut with some well worth detours.

All the way across awesome AUSTRALIA, from the East Coast of Cairns to the West Coast of Perth,
the car had no single issue over the 5.500km we had travelled and was very comfortable to drive even on gravel roads.
The fuel range extended diesel-tank and the fridge in the back of the car were extremely useful.
Same as the camping equipment. Handling the payments and bond was easy.
But next time we would appreciate very much to have an extra second spare Tyre. just in case.
We would be more than happy to book again with 4WD Hire for a potential next tour.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Thank you very much Johannes and Iain! It was a pleasure hiring to you and we are very pleased to hear your trip across the centre was a successful one. We look forward to assisting on your next 4WD adventure and we wish you all the best! Take Care.

Disappointing

Pre-sales support was good, however they clearly have a policy of ensuring you don't get your bond back. They record your speed every 60 seconds, and then if you exceed the speed limit they threaten you with police action unless you pay a 'fee'.

Won't ever use them again.

Value for Money
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Booking Process
Vehicle Condition
1 comment
This post is entirely misleading. The fact is we have never charged a customer for speeding, this is the job of the Police, and we have no authority to issue speeding fines. Now, if a customer has been found to be high range speeding, over long distances for an excessive amount of time, this can cause damage to the vehicle that is not a regular wear and tear and a customer may be charged for this damage. In this case, the driving report will be supplied to the customer as a piece of evidence, however in no way have we ever charged a customer simply for exceeding the speed limit. Whilst we believe this review was left purely as a means to damage the reputation of our company and mislead potential customers. if you have in fact hired from us and charges did apply post-hire, we would have clearly advised you it was for actual damage caused by your driving behavior and all evidence would have been supplied to you. We suggest any customer reading this take note of the extremely vague nature of the statements, and the complete lack of any details that could give some validity to their remarks. The fact is, we have never had such a policy as suggested in this persons review and would be happy to discuss this with any interested party.

Perfect service! Perfect car!

The service and all communication were excellent, all questions were answered very fast and satisfying! All persons working for this company were very friendly and very obliging.
All payments and also security bond handling were very easy, there weren't any problems. Security bond was payed back very fast.
The vehicle we booked - a Toyota Land Cruiser Prado - was in a perfect condition and it was very reliable all the times, no faults, problems or issues. The roof top tent, annexe, chairs, table and all other additional camping gear and recovery kit (including an air compressor for the tyres) were of high quality and very functional.
We used the vehicle amongst others on some 4WD-only tracks, e.g. in Ngarkat National Park (very sandy track, low tyre pressure recommended) and a bumpy and very rocky track to Memory cove in Port Lincoln National Park. We could handle all passages without any problems, the car is perfect fitted for 4WD! On the other side the car is very smooth and very silent on sealed roads. A perfect choice for all road conditions!

In summary we can only recommend this company with their friendly people, their excellent service and their reliable cars!

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Thank you very much Juergen. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure!

The perfect vehicle for the ultimate outback adventure!

The entire process from the second we booked to returning our car was excellent customer service, quick responses and perfectly smooth from beginning to end. The security bond was super easy to manage and returned quickly aswell. But the best part about it was the car itself. We had a bush camper large GT with EVERYTHING included that you could possibly need. We drove from Sydney to Broome and enjoyed every KM of the 8000 we did in this awesome car! Can't recommend them enough to explore Australia the way its meant to be done! Thankyou!

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle Yes
1 comment
Thank you Stephen, We are very pleased to hear that we were able to make your holiday possible and that the vehicle and equipment were well suited to your needs. We are very glad that you would be happy to recommend our services and look forward to assisting you on your next 4WD adventure!

Great car great service

Me and my brother hired the car to go from Adelaide up to Darwin. We had an fantastic time! The car is great, everything you need is included and the 4WD gave us excess to nice off-road tracks and highlights we could not have done with a normal car. I can highly recommend this company for anyone who what’s to go out and explore Australia in a 4WD!

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
1 comment
Thank you very much for your review Mayane. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure

Perfect for a 3 weeks road trip along the western coastline.

We can’t complain about anything. The customer service was outstanding and from booking to pick up to return everything went well. We would definitely book again via Australian 4WD Hire and recommend to rent a 4WD to explore the hidden gems of the Western Australia area.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle Yes
1 comment
Thank you Miriam! We are very please you enjoyed your trip, and it is wonderful to hear that the vehicle and equipment suited your needs! We certainly appreciate your business and support and look forward to seein you again for your next 4WD adventure!

Great 4wd trip!

Perfect 4wd car well equiped with all needs! Brought Toyota Prado from Adelaide to Darwin, great cruiser. Rooftop tent and fridge makes it super easy to camp in remote areas. Proper offroad track tyres for 4wd-ing. Easy pick up and drop off with friendly and helpful staff.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
1 comment
Thank you very much, we are very glad you enjoyed your hire and look forward to assisting on your next 4WD adventure!

Amazing 4wd rental experience

Good customer service in pick-up and return. Great value. Rented vehicle in perfect working condition and well maintained. Includes contained but more that enough recovery kit for prudent and careful use of the car. Rented a Jeep Wrangler Sport and enjoyed it on Fraser Island. Will rent with them if I go back to QLD.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeJeep Wrangler
Received Booked Vehicle Yes
1 comment
Thank you Angel, we are very glad you enjoyed your trip and that the vehicle was well suited to your needs. We take pride on our service and are very glad to hear that it was up to scratch. We appreciate your business and support and look forward to assisting you on your next 4WD Hire!

A real aussie adventure!

We’ve just had a great family holiday travelling down the south west coast with a brilliant 4WD from Australian 4WD hire. Everything has been handled professionally and friendly, from the quote to the return of the vehicle. EVERYTHING we needed was included and the benefits of hiring a 4WD whilst travelling Australia are plentiful. I will definitely be using these guys for any future travelling plans!

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
1 comment
Hello Chloe, We are very glad that you enjoyed your hire and that the vehicle and equipment were well suited to your needs. It is always great to hear that customers want to return for another trip and we look forward to assisting you on your next 4WD adventure.

Toyota FJ great hire!

Picked-up the car in Rothwell, personnel where very easy going and 100% correct from pick up to delivery the car back. Bond returned in 2 days. Toyota FJ Cruser: 100% the car we wanted, did 8000Km including the Oodnadatta & Birdsville track and Mareenie loop. love to hire from you again in time.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
1 comment
Thank You Timo, we are very glad you enjoyed your trip! We look forward to assisting you on your next trip!

Page 2 of 9

Questions & Answers

I am a bit concerned about having to pay 2500 dollars on pick up for the vehicle. Does anyone know if this is a common practice and any tips to ensuring that we get this money back?
2 answers
Hello Emlen, Thank you for your question. If you are referring to the security bond, all off-road hire companies require a bond to be held whilst the vehicle is on hire. As you would understand any one who hires wants their vehicle (which are sometimes in excess of $70k-$80k) back in one piece. There are different options for the amount to be paid as a bond, depending on the level of liability you wish to take on. If you refer to our terms and conditions it provides the full breakdown of the options available and the different costs. Thank you, we look forward to doing business with you.I would be concerned too......google Australian 4WD Hire and the ACCC.

Has anyone challenged their legal right to issue fines to customers for things like driving at night, or "speeding" ?
5 answers
Hello Paul, I think you are a bit mistaken, as we do not issue fines to customers for speeding or night driving. As an off-road 4WD supplier, that allows customers to travel to highly remote areas Australia wide, we do have certain conditions surrounding the use of the vehicle. Breaching these conditions will cause excessive wear and tear to the vehicle and will put customers at high risk of serious damage and injury, therefore breaching these conditions may incur additional charges to hire. Our terms and conditions have been drafted by top, corporate legal specialists, in accordance with Australian Consumer Law(ACL), local and traffic laws, as well as all Australian Consumer Protection Regulations. Our T&C's are regularly reviewed to ensure consistent, unwavering compliance so that we can ensure we are always providing the most fair service to our customers, and preserving the genuine interests of our business.Hi Paul. They cannot (and are not) issuing fines per se, as they are not a prescribed person under the Road Safety/Transport Act of the relevant state or territory. It appears however that they are attempting to use contractual law. On checking the ACCC's 'Unfair Contract Terms' guide, it says in part; 'However, even if a contract contains terms that favour the consumer, such favourable terms may not counterbalance an unfair term if the consumer is unaware of them. Examples include implied terms, or terms hidden in fine print, in a schedule or in another document, or written in legalese. This may result in an information imbalance in favour of the business.' 'In considering the contract as a whole, a court will often need to balance the legitimate commercial interests of the business against the detriment the term would cause to a consumer if it were enforced.' I have not read their terms and conditions as I have no interest in hiring a 4wd however if the fine print does in fact state that insurance does not cover 'wear and tear' (as such) on a vehicle which has been primarily designed to be used off road and for extended periods and is advertised in that way, there may be a case to answer. It appears to me that for the company to obtain full comprehensive insurance on these vehicles for use as advertised, it would be extremely costly, so maybe they are supplementing the cost by putting these clauses in their contract. This may not be morally or ethically correct, but may be legally correct...... we'll just have to wait and see. It will be very interesting to see what the ACCC and the Courts decide and whether a precedent is set.Paul thank god for Tim Nicholls MP, Clayfield who highlighted the sneaky tricks this Company is getting up to. He was quoted again today in an article by the Gold Coast Bulletin apparently there are more than 70 people caught up in this. A4WD have used tracking software developed for car thefts in South Africa (CTrack) to claim it is accurate enough to know the speed a car is travelling. It would never hold up in a court of law. Given that the company fines between $500 and $5000 for speeding (claiming it is wear and tear charge under their contract) it is in fact a penalty as there is no connection between the charge and the wear and tear claimed. But who is going to fight it? It costs up to $20k just to get to court. It would need someone with deep pockets who wants to waste their money on challenging them. Remember they have your money already. It is futile trying to take them on. That should be the job of the ACCC to protect Consumers - but they are doing nothing. Have a look at the Europcar Case and make up your own mind.

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