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Australian 4WD Hire

Australian 4WD Hire (page 2 of 11)

4.2 from 211 reviews

Reviews

(146)
(23)
(5)
(3)
(34)
  • Value for Money
    4.1 (71)
  • Transparency
    3.9 (52)
  • Customer Service
    4.1 (74)
  • Booking Process
    4.4 (68)
  • Vehicle Condition
    4.4 (70)
  • Received Booked Vehicle
    • Yes (56)
    • No, I received a better vehicle (10)
    • No, I received a worse vehicle (7)

Reviewer Photos & Videos

  • More

  • Verified customer

Great multiple experiences with Australian 4wd

published

I've used twice in the past 18 months for trips in central Australia and out of Darwin and been very happy with pre-organising side to the pick ups and returns.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Chris,
Thank you for your valued business and support, we are pleased you have enjoyed another hire with us and look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


Julie

JulieSydney, NSW

  • 2 reviews
  • Verified customer

Avoid

published
Transparency
Customer Service
4 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Julie
Julie
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Yes Julie all because of people of great integrity like you!

  • Verified customer

Third time using and will return again and again

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Felice P.

Felice P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

From start to finish: Perfect.

published

Picked up a Jeep in Broome and dropped it off a week later in Darwin. From booking, pickup & drop off not one issue. All questions answered - and I had a lot! The car was clean and in great condition. Customer service from the booking process to bond return was quick and effective. The people I spoke to were always polite and friendly. Bond returned quickly. I will definitely book through this company again. THANK YOU

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Felice! It is wonderful to hear that you enjoyed your trip and that our staff were able to assist you with your questions, we sincerely appreciate your business and support and look forward to assisting your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


RichardM

RichardMGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great vehicle, great customer service

published

We had a 4WD from Australian 4wd Hire for 15 days late Aug - early September and drove down from Darwin to Melbourne via Lawn Hill NP and the Gulf of Carpentaria. The vehicle we had was in excellent condition and performed really well on the trip.

Communication with the company was first rate - always a response to our queries via email within an hour and the security bond was also returned promptly (within a couple of days) after return of the vehicle.

We would have no hesitation in recommending Australian 4wd hire to other travellers - their customer service was outstanding.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Lisa

LisaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Fantastic service for an amazing experience

published

We hired the FJ Cruiser for 10 days, picked up from Darwin, drove up to Wiligi Outstation in West Arnhemland, through to Mataranka, Daly River, Dundee and back to Darwin - we could not fault the car, all equipment was provided and was of good quality. Our bond was refunded very promptly, and we would highly recommend Australian 4wd Hire. Their service and response time to all enquires was fantastic.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Easy going, great customer service

published
Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Morten. We are pleased that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


MPD

MPD

  • 2 reviews
  • 3 likes
  • Verified customer

A well-maintained and comfortable 4WD for our travels

published

The online service team were very helpful and prompt in answering my questions. The payment of fees and bonds was streamlined, and the return of the bond was very quick (not all companies do this!). We received the exact vehicle we requested. There was one item missing and they refunded the amount at the ned of our booking without debate. We drove from Broome to Cape Leveque and back in complete comfort and safety.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Very Good vehicle and service

published

This was the first time we used Australian 4WD however not the first time we have explored the Kimberleys
The advice , administrative contact were all top class and the vehicle was solid, very well equipped and we experienced absolutely no problems with it during the 10 day trip ( not even tyre problems )
The return of the vehicle was very efficient and the final account was calculated and returned immediately
Recommended

Transparency
Customer Service
Value for Money
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Good Experience

published
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much Robin for your detailed review. We sincerely appreciate your continued business and have taken your suggestions regarding improvements on board. We certainly hope to see you again in the not so distant future! Take Care!

Review collected in partnership with Australian 4WD Hire


  • Verified customer

I highly recommend this company

published

We rented a Land Cruiser from Australian 4WD to drive from Broome to Darwin, including the Gibb River Road, and couldn’t have been happier. The vehicle was in great condition, had all the necessary equipment (including a compressor to adjust tire inflation), and was properly ruggedized for rough roads. The company's customer service and communication were also excellent. You can trust this company and the vehicle you rent from them. Highly recommend.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

EXCELLENT SERVICE with attention to detail.

published

Australian 4WD Hire was very helpful in providing the right vehicle for our recent trip from the rugged KImberleys across on the Gibb River Road to Kakadu.
All financial transactions were dealt with in a professional manner and our bond was refunded promptly.
The robust and well fitted out Toyota Prado we hired was an ideal vehicle for us, particularly as it was fitted with tough commercial tyres that did not let us down, when other vehicles had no end of tyre problems.

Vehicle TypeToyota Prado
Received Booked Vehicle Yes
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

Australian 4WD Hire - the GRR and Mitchell Falls

published

This was the second time we have hired a 4WD from Australian 4WD Hire. The first time was to do Cape York and this time we explored the Kimberley via the Gibb and Kalumburu Rd to Mitchell Falls. The 4WD was collected from Broome with no problems. We had a thorough briefing and we had plenty of time to look the vehicle over. The complimentary camping equipment suited our needs and it was evident that some of the equipment was brand new. The Hilux was near new also and very comfortable. Our bond was returned promptly. Once again our experience with Aus 4WD Hire was seamless and we are already planning our next adventure!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Jen D.

Jen D.Sydney, NSW

  • Verified customer

Outstanding service

published

Hi Vit
I would like to thankyou for all your help in getting our Toyota Hilux shocks repaired with minimum disruption to our holiday,this is our 2nd time renting from you and would have no hesitation using you for later trips,thanks again for a fantastic holiday.
Barry & Jen Davis

  • +1
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
  • Verified customer

Fabulous adventure in the Kimberley

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great Service and Great Vehicle

published

Australia 4wd hire was great. They were easy and clear to communicate with and were very prompt on their responses. The website can be a bit confusing but once you submit a 'request' they'll get back to you within half a day.
We explored the Dampier Peninsula out of Broome and we had a comfortable and relaxed time driving the car, it was fast, efficient and a smooth ride.
The bond was refunded quickly and efficiently.
I would totally recommend this company for anyone wanting to explore roads that are off the beaten path! Thanks so much Australia 4wd!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


  • Verified customer

It was nice and efficient !

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle Type4*4
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Benjamin, We are very pleased to hear that we were able to make your holiday possible and that the vehicle and equipment were well suited to your needs.
We look forward to assisting you on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire


MarkD

MarkDSydney, NSW

  • Verified customer

Zero Problems. Unforgettable Holiday!

published

I have nothing but praise for the operators of Australian 4wd Hire. The whole process from booking to the vehicle supplied and the bond refund where all first class. Broome to Darwin taking in beach driving, Gibb RIver Road, Bungle Bungles, Kakadu. We couldn't have attempted it without the service from Australian 4WD hire. They did everything in a professional manner and cant recommend them highly enough.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


Wolfgang and Kirra-Lee

Wolfgang and Kirra-LeeDarling Downs, QLD

  • Verified customer

Australian 4WD Hire thank you

published

Customer service was great in communicating. Payments and bond were handled well. Vehicle was not what we had booked but it was an upgrade and it met our needs better than what we had booked. We would recommend Australian 4WD to other travellers.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota FJ Cruiser
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire


spud.hickman

spud.hickmanMid North Coast, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Great time again out of Darwin

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
2 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
spud.hickman
spud.hickman

You never know what might happen, thanks again.


Page 2 of 11

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Questions & Answers

Conor O.

Conor O.asked

Is this company still operating, ProductReview appears to think you are not? Your website is offline, your email address doesnt work but you are still posting 5 star reviews but not answering customer questions?

1 answer
Lee F.
Lee F.

The company changed its website to Explore4wdhire.com.au. As of today the phone number is disconnected. I rang to ask them about my deposit return. The ABN is the same, 638025911. The ASIC website shows the owner as Mahesh Thakur. The registered address is '1605', 530 Little Collins Street, Melbourne which is a mens tailor who knows nothing about the business. Product Review is doing a disservice allowing these 5 star ratings through given the overwhelming evidence that the company is not trading and owes over $300,000 in bond payments to customers.


Annie McDonnell

Annie McDonnellasked

Is your company still running as I have booked a car in Broome in May and paid a deposit..
Annie

13 answers
Jackandzoe
Jackandzoe

Have you tried contacting the agent in Broome to see what they say?

Janina G.
Janina G.

I would honestly try to get your money back and rent off a different company.

Janina G.
Janina G.

Don’t pay them a further cent
The new company is corrupt and Probly a family member from previous owner
They have ripped off countless people
They owe us over 8 k
Our car was a lemon and we still paid 3 k for the hire
Also they have not repaid our 5 k in bond
A total ripoff business


Mario

Marioasked

It has been ten days since we returned our vehicle in Brisbane on Jan. 08th 2020. We hired a RTT 4WD for 12 days starting Dec 27th 2019. Now I read that people are not getting their bonds back, I haven't heard back from Australian4wdHire yet and I am in the same position too. Any suggestions or recourse? Thanks from Canada!

5 answers
Daniel F.
Daniel F.

O spoke to my solicitor. He read through the rental agreement, the terms and conditions and the email requesting the bond etc. He indicated to me that it is a clear contractual case between me and the ACN ending 911 which is the new entity. He said that Smart Corp are not privy to the contract irrespective of how the funds were directed to be paid.

He indicated the next course of action would be to contact the company directly indicating that they are in breach of the contract and that Smart Corp is irrelevant to their contractual obligation. Then he said to file an application with the magistrates court to seek an enforceable debt recovery. I'll draft a letter to the company next week and share with your guys if you want to follow suit.

With respect to the liquidators. Joining the list of creditors is a complete waste of time. The owners will have made sure there is not a penny left.

Mario
Mario

Thanks Daniel, I would certainly appreciate being kept in the loop here or somewhere else. Maybe there is enough people in the same situation to do a class action if your solicitor sees a need. I also think that joining the list of creditors is a waste of time. We'll maybe see 50$ per 1000$ in three years at best. Should we create a private group to communicate outside of the public domain, I will be also interested. Best Regards,

Mario
Mario

By the way I have received the same email as everyone else asking me to contact the liquidator SV Partners.


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