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Australian 4WD Hire

Australian 4WD Hire

4.1 from 215 reviews

Reviews

(147)
(23)
(5)
(3)
(37)
  • Value for Money
    1.3 (16)
  • Transparency
    1.0 (16)
  • Customer Service
    1.1 (18)
  • Booking Process
    1.9 (14)
  • Vehicle Condition
    2.2 (13)
  • Received Booked Vehicle
    • No, I received a worse vehicle (9)
    • Yes (5)
Urs L

Urs L

  • 2 reviews
  • Verified customer

Don't even think about...

published
Transparency
Customer Service
Value for Money
Booking Process
See all answers
Rosemary

RosemaryPerth, WA

  • Verified customer

Scam - refusing to return $2500 bond

published

Do not use this company or the new owners "Explore 4WD Hire" - explore4wdhire.com.au - they took our $2500 bond and keep giving us the run around saying that it is with their accounts and it will be refunded but it never is. Now they are not responding to our emails or our calls. Extremely unprofessional stealing money from people! Especially at a time like this!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Chris P.

Chris P.

  • 3 reviews
  • Verified customer

SCAM and SHONKY - I hope others read this email before renting. Bond not returned

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeIzuzu MUX
Received Booked Vehicle No, I received a worse vehicle
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  • Verified customer

Disappeared with our money

published

They sold business as we were on our vacation. As we returned the car we've been assured, everything was well. After a few days I wrote them a friendly reminder but they just sent me over to the liquidator, telling me they are "a whole new company".
Phoenixing failed, as they completely disappeared. Their website has been taken off and all their email addresses aren't reachable anymore.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Janina G.

Janina G.Perth, WA

  • Verified customer

Don’t rent of this company !!!

published

Company had been sold while we were on our trip. When we returned the vehicle we didn’t receive the $5000 bond back as we were told it is with the old owner who have called bankruptcy???
Not to mention that the vehicle Was faulty and died on us in the middle of Australia !!
Water leaking from the windscreen, bold tyres, 4WD not engaging, engine light on, doors not closing properly, EBC not working etc.
Horrible customer service
Don’t come near this company it’s a rip off !!!

Transparency
Customer Service
Value for Money
Received Booked Vehicle No, I received a worse vehicle
See all answers
  • Verified customer

Not good...

published

Had hired a RTT 4Wd for a once in a lifetime trip to Australia with my son. Dec 27th to Jan.8th. On top of obvious issues with the truck with almost 300,000km on it, tent poles missing, leaky water jugs or moldy mattress which I could overlook as a seasoned camper.. I'm now facing at the terrible fact that they took my bond money knowing full well they would never return it. I had to provide this bond on Dec 16th 2018 and they filled for bankruptcy on Dec 19th. I hope that all people stuck in the same situation get together and do a class action against this company. This is criminal and unbelievably sad ending of our trip...

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Jackandzoe

JackandzoeGreater Melbourne (Outer), VIC

  • Verified customer

Do not use this Company.

published

We hired a vehicle and were accused of damaging the it. Money was retained from our bond and never returned.
We took our case to Court and were awarded over $5000 in August 2019. For the past 5 months we have been in discussion with the Company who gave assurances that they would pay. The final date for payment was to be 23rd Dec. This was the date they went into Liquidation.
As with all the other reviews, we were lied to. These people have no ethics or morals. They continue to trade with supposedly "new owners"
It is unbelievable that so many people have had their bonds stolen , even more so when you consider Australian 4WD Hire were being investigated by the ACCC during 2019.

Transparency
Customer Service
  • Verified customer

Do Not Hire Any Vehicle From This Company

published

I hired a 4wd from my holidays around Brisbane last two weeks of December 2019. Everything seemed to be ok. Gave the car back on time And in perfect conditions.
today 16th of January I am still waiting for my security bond. And it’s been so difficult to contact them to arrange my payment back.
So disappointed and annoyed

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Conor O.

Conor O.Greater Melbourne (Metropolitan), VIC

  • Verified customer

$5k security has gone missing, this company is a scam.

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
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  • Verified customer

Gone into liquidation and will not refund $5k bond

published

Returned car, company said they woudl refund bond in 7 days. Since received a letter saying company has been sold and cannot refund bond. But seems to be trading business as usual. Scam company, don't use them.

Transparency
Customer Service
Value for Money
Carly Boundy

Carly BoundyMurray Region, NSW

  • Verified customer

Do not on your life use this company!!

published

They took our bond money and are now in liquidation. absolute thieves! Equipment was crap. car needed mechanical work. Do not use them. you will lose your money. now dealing with liquidator as company won’t return phone calls.

Vehicle TypeToyota LandCruiser 200
Received Booked Vehicle No, I received a worse vehicle
  • Verified customer

Con Artists

published

Hired one of their cars over the 2019 Xmas break and returned the car with the inspector having no issues with the car. The company is now "sold to another company and is under liquidation", and says we won't get our $5,000 security bond back. The bond costs more than the car rental!

Now when you contact them they tell you that they don't have the money and they're now a new separate entity, yet still trading "business as per usual". They will ask for the same security bond, and chances are you won't get it back either. Don't fall for this scam!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Disgruntled Customer

Disgruntled CustomerSouth East Queensland, QLD

  • Verified customer

Would Not Recommend

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle Yes
See all answers
  • Verified customer

Avoid At Any Cost !!!

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
  • Verified customer

Appalling service

published

Still waiting on a security bond return after 2 weeks!! Car returned and inspected & signed for.
Notified finally that all existing paid funds are now with the liquidators!!
BEWARE this business has just gone bust!!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
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Julie

JulieSydney, NSW

  • 2 reviews
  • Verified customer

Avoid

published
Transparency
Customer Service
4 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Julie
Julie
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Yes Julie all because of people of great integrity like you!

Suneth

Suneth

  • 4 reviews
  • Verified customer

Extremely poor and rude customer service

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle No, I received a worse vehicle
See all answers
3 comments
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Suneth
Suneth
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Popeye

PopeyePerth, WA

  • Verified customer

Do not go near this company!

published

We hired a vehicle from this company in 2017. It was a terrible experience and one I would not wish on anyone else.

Their 4wd fleet is not comprehensively insured, if there is any damage during your hire they will hold you 100% liable.

The company were rude, aggressive and tried to extort money from us through the courts.

It is great to see they are finally being held to rights and being taken to court by the ACCC for breaching Australian consumer law.

Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Prado
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
  • Verified customer

Disappointing

published

Pre-sales support was good, however they clearly have a policy of ensuring you don't get your bond back. They record your speed every 60 seconds, and then if you exceed the speed limit they threaten you with police action unless you pay a 'fee'.

Won't ever use them again.

Customer Service
Value for Money
Booking Process
Vehicle Condition
See all answers
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Jeni

JeniPerth

  • Verified customer

Would not recommend

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
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Questions & Answers

N Jacobs

N Jacobsasked

what is their new email adress or website?

im still owed 1500 in bond..

3 answers
Hans
Hans

You'll find all new contact information on www.explore4wdhire.com.au
I really hope this helps you and others, but i may doubt it.

Chris P.
Chris P.

They are off the charts these guys! Trading insolvent !

Phil
Phil

Hi,
Check out the page Hans mentioned.
Hope it helps. It seems also pending on when you hired / payed bond and to which account.

Conor O.

Conor O.asked

Is this company still operating, ProductReview appears to think you are not? Your website is offline, your email address doesnt work but you are still posting 5 star reviews but not answering customer questions?

1 answer
Lee F.
Lee F.

The company changed its website to Explore4wdhire.com.au. As of today the phone number is disconnected. I rang to ask them about my deposit return. The ABN is the same, 638025911. The ASIC website shows the owner as Mahesh Thakur. The registered address is '1605', 530 Little Collins Street, Melbourne which is a mens tailor who knows nothing about the business. Product Review is doing a disservice allowing these 5 star ratings through given the overwhelming evidence that the company is not trading and owes over $300,000 in bond payments to customers.

Annie McDonnell

Annie McDonnellasked

Is your company still running as I have booked a car in Broome in May and paid a deposit..
Annie

13 answers
Jackandzoe
Jackandzoe

Have you tried contacting the agent in Broome to see what they say?

Janina G.
Janina G.

I would honestly try to get your money back and rent off a different company.

Janina G.
Janina G.

Don’t pay them a further cent
The new company is corrupt and Probly a family member from previous owner
They have ripped off countless people
They owe us over 8 k
Our car was a lemon and we still paid 3 k for the hire
Also they have not repaid our 5 k in bond
A total ripoff business

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