Reviewer Photos & Videos
- Online store
- Verified customer
Poor quality product, and even worse service
My son and i purchased "their" Kickass Auxiliary AGM battery + voltage regulator and battery cable package. I thought i would also buy a camping shower too. My son drove the 120 KM round trip to their Warehouse near Maroochydore to pick both his an my order up. I advised them that he would be picking up on my behalf. Long story short. They did NOT include the shower in my order, despite paying for it. I informed them of there error, and told them that i no longer wanted it, and they should give me a refund. Despite this, they posted the shower ...to me, and as i was leaving for a long camping trip that week, decided to take it. Imagine my fury when, on attempting to use the shower, i discovered that it did not work. It was dead. The quality looked poor, the knobs felt like they would strip or break at any moment. So that was it, no shower for the duration of my trip. On my return, i got hold of them, and told them i was sending it back, and that the quality was terrible. Australian Direct opened up a "warranty claim", and i am now being advised that i need to await the findings of their Warranty process. No idea why, i want a refund as the item should never have been sent to me in the first place, and i told them as much within 3 days of receiving acknowledgement that the order was ready. Subsequent emails are not being answered, and it is time to now go to Consumer Affairs, and to contact my bank. The shower was of poor quality IMO, and the cable that was supplied to connect my primary battery to the secondary battery was also sub-standard (not thick enough, as per an Automative Electrician's Professional opinion). All in all a very forgettable experience.
Order came within in 2 days super impressed can not wait to use your products on our next camping trip
Great product and awesome aftersales service and great warranty
Bought the 20amp battery charger and love it has saved my batteries. Unfortunately while travelling Australia is stopped working so I called and spoke to an awesome support team that emailed me instructions on how to make a claim and within a couple days had been sent return paid package and and as soon as I sent my charger back they sent me a new one which arrived really fast whilst still investigating the issue with the old charger you guys are great will be buying more from you and recommend everyone to buy from these guys
95DZ FRIDGE: Poor quality, rebadge evakool with a few changes.
Very disappointing. Unit is power hungry, no available cover to help unit stay cool from the ambient temperature. The unit has a basic app which is pointless and doesnt offer anything useful whatsoever. Wire isnt tinned and the unit doesnt have the option of switching off a particular bin if not in use, which causes the compressor to switch on every 17/20 minutes and run between 6 and 10 minutes, constantly. (Without opening)
Best I can get with moderately filled bins is 3.4ah of battery draw after 1 hour with both bins set to 3c and an ambie...nt temperature of 27 degrees with the unit in the shade. The temperature fluctuations are ridiculous too. Both bins set on 3c and the unit will read 6c on one bin and 1c on the other, more often than not. The compressor will chew around 6ah at peak and an average draw of 4.9ah. If you open this unit regularly to use its contents, or intend to leave it in the sun or the back of your car, be prepared to drain a substantial amount of auxiliary power. I contacted the supplier for a refund which they declined because the unit has now been used. I've had this fridge for 2 months and used it twice. I recommend camping next door to a solar farm if you want to take this fridge away with you.
Ordered batteries paid heaps for freight and am still waiting, second bad experience with Australian Direct and kickass. Best buy local as they couldn't care less once they get your money.
*Disappointing* 12v Pressure Pump 12L/pm
Purchased this pump to go with the Kickass instant hot water system. Hot water system is excellent and highly recommended.
However the pump is only capable of running 3 showers before over heating and automatically turning off... you sure don’t want the mrs to be the one stuck when it switches off automatically for 20 minutes.. But all honesty I was lucky to get 10minutes combined run time.
Didn’t expect this from a Kickass product as I’ve heard good things about some of their other products.
Hi, I purchased the 75 ltr dual zone kickass fridge.
Ordered it on the 7/1/21 online from Fremantal WA and it arrived 13/1/21
That’s only 4 working days! Very impressed
Looks like a great fridge,
Throwing out the 2nd Ironman 65ltr that has failed. Never again.
Thanks Kickass great service.
Faulty product. Waiting for refund
Purchased a 20a mppt solar controller before xmas. Item was faulty out of the box. Inaccurate voltage display and battery percentage. Item has been returned for refund. Customer service has been helpful so far. Waiting to hear back.
I ordered Kickass shower tent on 24 November 2020. The order has not been dispatched as of 15 December 2020.
My order never arrived, got a text from the incompetent courier saying my package will arrive today (16/12/20) but never arrived. Never gave me an update about my order either. Total S#!7 show!!!! They are using the crappiest courier on the planet!
crap delivery service
Ordered product on the 27/11/20 and its now the 11/12/20 . Couriers please won't reply to enquiry and no phone contact Totally unaceptable service.
- Online store
- Verified customer
Can’t get a service response
Have decided to try this portal as despite logging 2 requests via their online portal with photos videos etc we are getting no response. Initially we got an automated email saying a response can be expected in 3 days. Over a week now and nothing. We have the 75ltr dual zone kickass fridge. Approx 18mths old and hardly used. Has been excellent for the first few uses but when we went to connect and prepare for recent trip it will not work and is stuck showing “error 2” whenever connected and will not cool. We loved this fridge and have been stron...g advocates in our MDC camper forum but are really so frustrated now with a useless fridge and no response at all. It’s under warranty and we just want it fixed. Back to eskys for camping trip last week and not happy. I hope Aust Direct see this and respond but just advising the service experience has been very frustrating. I’ll be open to change my opinion if we can actually get some service and a resolution. Richard
Brought a DCDC charger 12 months ago and wired it all up to a dual purpose AGM battery under the hood and a 160w roof mounted solar panel. 40L fridge has been running non-stop since the charger was installed with no issues so far. All seems great for me as the battery has barely ever dropped below 12.6/12.7 when I have checked the meter. The charger feels solid, it does get pretty warm when on bulk charge but nothing to be concerned about.
I've bought a number of Australian Direct products (Watt Meters / Cabling / Lighting) & are so impressed with the products. I'll keep coming back to these guys.
- Online store
- Verified customer
Yet another example of poor customer service
Purchased a product from Australian direct which we had serious problems putting together, to the point we gave up. We want to return or exchange of another product, but their online "Customer Service Portal" is complex - wanting video's and pictures which cannot be supplied. The "system" acknowledgement states a 48 hour response. Over a week later, no response. Rang their number last week and was told I will get a response. No response. I am now at the stage that I have no faith in their customer service as they have no interest in their customers. If you end up with a dud product, don't expect any real support. Avoid dealing with at ALL costs.
75l dual zone
Took a bit to make it fit in my camper but didn't want any other fridge after seeing this one. Build quality is outstanding. App is very easy to use to control fridge.
Fast and helpful service
Easy to use website and ordering online was a breeze. I could not believe how fast it was delivered either especially in these covid trying times in Melbourne. Even received an email with a video on installation of the product we bought. Will definitely use again and highly recommend - thanks for the great service !
The reviewer stated that an incentive was offered for this review
Lithium power pack
I have tried to call this company many times. Only managed to get through to a sales people funny that, why I selected sales instead of the warranty selection. Each time I selected Warranty I was put on hold to eventually be told to leave my name and number with a message similar too “we promise we will call you back”. Nope. Not once, it’s not until you make a complaint on things like this do you every get a response back and funny on there site it’s all 5 stars.
I brought this portable pack because it starts it would run my 40lt kickarse fri...dge for 24+ hrs when in fact it only every ran it for 12-13 depending on settings, I went camping and use there big 50w solar panel that should keep up well that how I take it when sales tell me it made for that unit. Anyway [Name Removed] rang me and said to charge and discharge pack as it take time for the lithium battery to figure out how much charge to except. I run for a week every time it took about 4 hrs to charge for 240V and ran fridge for just over 12 hrs not 24+ as stated. I have sent goods back after sending two emails to them after running test, and no call to say they have received it or when they are going to refund me. As I will not be supporting this company again, which is a shame as there fridge does work great and was hoping to move into there battery setting with dc-dc charger but not after reading these comments [Name Removed] need to review his staff as over time this will kill his business. They Receive goods back on the 12th of November let see how long it take to get feedback and refund.
Dcdc is absolute garbage
I recently purchased 2x dcdc plug and play chargers from kickass.1 for myself and another for my father in law to set up a second battery on his campervan and my hilux.
Since the install ( yes 100% wired correctly,also used the kickass wiring kit )
We have both had nothing but drama's.
Both chargers go into fault mode and one drains the battery.
One is a agm,the other is a lithium...ive read comments about changing the lithium setting to agm to bypass bms on lithium batteries....this is surely a joke?.
All in all I'm extremely disappointed in this product and will be requesting a full refund.
Battery Charger failed after 6 months... dc pump switch failed on fifth day
Battery Charger failed after 6 months on a trickle charge ... dc pump switch failed on fifth day of intermittent use
Questions & Answers
Hey I’ve got the kickass dcdc charger. It works well charging from the alternator how ever I now have a solar panel and I’m getting the solar input high voltage error code most of the time. I’ve looked on some of your forums and it seems some others have the same problem. Ive put a quality volt metre on the panel and most I’ve seen is 22.8v. Any ideas? Thanks. Zak. EDIT After reading all the comments it seems I’m not the only one.
does the VSR mini 50 amp protect the - caravan battery discharging when engine stops
I have an Arkpac 730 with a 120 deep cycle agm battery. I also have a 250watt kickass solar panel. My question is, can I run an MPPT 40 watt solar regulator with the solar panel to the Arkpak 730 to charge the battery correctly.
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