Reviewer Photos & Videos
We had a warranty claim for our 75L camp fridge which got water damage due to a massive down pour when we were away camping. There was absolutely no issue with our claim and they were awesome every step of the way. They ran us through what happened to the fridge and precautions to take to prevent that happening again which was our fault. Thanks again to the man who fixed our fridge your a legend will be buying more products from you guys as we have the faith now if we need to make a warranty claim that you guys will be extremely helpful With great customer service.
The reviewer stated that an incentive was offered for this review
Your 170ah slimline AGM Battery is simply Amazing!!!
Two Days ago I ordered my Kickass 170ah Slimline Agm Battery.
And, it's already in Brisbane at my House for my Solar Install on a sml Camper Trailer.
Bloody UNREAL Battery, excellent Quality and I received fantastic Service and Delivery.
I used TNT to guarantee I get my stuff on time.. tq.
You need to use a different courier company
Order 2weeks ago and tracking shows items still haven't even left Brisbane. $65 postage for courier that takes longer than auspost. Rung courier company and their customer service is terrible
75 liter fridge freezer
Hi today I bought a 75 liter fridge on line and the customer service was fantastic the help and info they gave me was outstanding thank you so much Australian direct the owner of the company gave me the fridge freezer at the Wright price and wished me happy birthday its so good to see the customer comes first i can not praise the customer service enough thanks to all your staff
Faulty product and bad customer service
Purchased the dc-dc charger with solar input late last year and connected it up in my car with brand new battery and solar panel.
After a few days it started tripping out when the solar kicked in but only every now and then but it got more frequent. I kept resetting it but the problem stayed. I thought maybe it was the solar panel so I purchased a better one but still had the problem. I have contacted Australian direct and sent videos and tested power inputs and outputs and have done everything they asked me to do. After a couple of weeks they ...
So I bought a slimline 170ah battery a DC-DC prewired with Anderson and battery wiring kit
I can’t fault anything just had a weekend I ran a 80l dual zone and a 55 l fridge charged multiple phones and held up great lowest the battery got to was 12.5 volts
And now I would like to thank your team for meeting my demands and getting the DC-DC charger to me very quickly as it was delayed on the port I explained I was going away and needed the charger and they processed my order and shipped straight away once it came in to stock
Will definitely be a returning customer
200 watt folding solar panels
Output is great 10.5 amps through my mppt charger at 10 am on a cloudless day.
Not impressed with the position of the /chargerLCD, you have to turn panels up side down to read it. The panels opened in the middle as I was trying to read LCD and took a big chunk out of my shin. I defy anyone to tilt the panels at 45 degrees to read the LCD as Australian direct took me to do. Not worth money for the design of them.
- Online store
- Verified customer
Faulty product, non-existent customer service
Still trying to get someone to respond to my emails and return phone calls re warranty claim for battery charger that never worked out of the box. It’s been 8 working days, three emails and two phone calls. Ordered on-line but I had to chase up my order as I had no confirmation or instructions about pick up after four working days - website claims orders are usually ready with In 24hrs. No one at warehouse to assist with pickup. Self serve computer was not functioning. Spent 30mins pushing the buzzer and walking around the warehouse for court ...and trying to attract attention of people I could hear in office - looking for anyone to provide some assistance. So... faulty product and questionable customer service. Finding it difficult to recommend this company or their products.
Kickass 200W Super Thin Solar Panel
The processing, despatch and arrival of my order was extremely prompt...Excellent. company prides itself on the super high quality of their products and from my experiences with Australian Direct this is justified.
Exactly what I wanted
After reading many reviews and researching, I have finally bought the Kickass Ensuite Tent. Wow wow wow. We have now got the perfect setup to compliment my canopy and also the outdoor shower on our caravan. The delivery time to WA was excellent and arrived in time for our next caravan trip. 5 stars all the way for this awesome product.
this product is just great easy to operate set up and put away and fits good on the vehicle and the service from this online store is first class Cheers
Don’t seem to do what it is meant to do
I purchased a DCDC charger and on solar it don’t seem to want to charge over 13.2 volts and alt light blinks when on solar. Sent email but no reply after sale service as non existent. I waited months for this item
Handy but needs a tweak
Fridge slide. Solid enough but doesn't slide out far enough to fully open lid when mounted behind my tray back cab with canopy. Also need different lock levers. Awkward shape
Kickass shower tent
awesome ! Love this tent quick and easy delivery and purchase process would highly recommend this online store to any one who has never purchased from it before . Check out my set up
Warranty , what warranty, we gotcha money
Bought a 12v battery box a while ago from Australia direct, had an issue with the box Shorting out and nearly causing a fire in a camp trailer. Rang to speak to someone about the issue to be told to send photos by email and they would look into it. I was concerned that there may have been a fault with the boxes. Well that’s the last I’ve ever heard of it. Must be in the too hard basket. It saddens me that Klaeton spends so much time and money doing product promos on YouTube but is happy to destroy repeat business because of lack of after sales ...service. After reading the reviews, It’s a pity that dept of fair trading don’t read some of these, as I personally think Aust direct need a reality check when it comes to customer satisfaction and warranty. Poor stuff Klaeton !!!! Just remember your not the only business on the net selling camping/ 4wding equipment.
Been trying to get support for over a week. I have an open support ticket and they just won’t respond. I’ve also noticed product availability is reduced. Possible financial trouble? If so, pre-orders might not be a good idea.
Great product, better quality than able to be sourced otherwise.
Exactly as described using quality materials. Price point for the pump is less than you'd expect for an item purchased in Australia. Fitted no problems looking forward to getting out there and making life easier.
Kickass dcdc charger
I have a kickass dcdc charger and have installed a solar panel and all lights were flashing as well as the number 1,3 lights on I checked my solar panel open circuit voltage and its 22.5 which is under your rating unsure what to do next
Terrific Service Shower tent and 100 Litre Fridge freezer delivered very promptly thanks.
Purchased a shower tent, and a 100 Liter duel fridge freezer. Delivered very promptly. Just awaiting fridge metal slider now. Will save up next for duel deep cycle batteries, Battery box and wiring. Cant wait.
Thanks very much from J. Lee Kilmore Victoria
Annoying Poor After Sale Service
I have tried to call this company 5 times. Only managed to get through to a sales person once when I selected sales instead of the warranty selection. Each time I selected Warrenty I was put on hold to eventually be told to leave my name and number with a message similar too “we promise we will call you back”. Nope. Not once.
All of this is because I purchased a 17ltr/min 12v pressure pump to go with the Portable Gas Instant Shower But the pressure switch is not working. This was tested and checked by a sparkle with a multimeter and by bypas...
Questions & Answers
Hi Guys, I have a kickass 3000 watt inverter that needs the internal Fues replaces. How do I get access to it. Cheers
Australian Direct responds very Quickly.. If I were you, I would Contact KickAss or Australian Direct by PHONE..
Their Phone Number (07) 3123 4715 and SEND/POST the INVERTER back to them for the Fuse Replacement..
As the INVERTER may have a simple Fault you may not know about..
At least you will get the Inverter back, working and back to the correct Specifications.
Good luck, hope this helped.
just installed my Dcdc charger and when I turn my car off the agm light stays on and the alternator light keeps flickering
Check out the YouTube video kickass has done on the dcdc charger explains the functions of the dcdc charger. Here is the link https://youtu.be/FLFqIn-M24Q
My new 20A AC 8 stage charger won'r leave stage 1. I tried on a brand new 135ah AGM and the wet acid in my ute but same result starts as per instruction but stays on stage 1 - Any ideas?
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