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Reviews

4.4

510 reviews
5
(388)
4
(38)
3
(15)
2
(14)
1
(55)
  • Product Quality
    4.5 (328)
  • Return Claim MadeYes (47) · No (340)
  • Shipping
    4.5 (236)
  • Customer Service
    4.2 (13)
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Neil

NeilSydney, NSW

Warranty claim

published

We had a warranty claim for our 75L camp fridge which got water damage due to a massive down pour when we were away camping. There was absolutely no issue with our claim and they were awesome every step of the way. They ran us through what happened to the fridge and precautions to take to prevent that happening again which was our fault. Thanks again to the man who fixed our fridge your a legend will be buying more products from you guys as we have the faith now if we need to make a warranty claim that you guys will be extremely helpful With great customer service.

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Aussie S.

Aussie S.South East Queensland, QLD

  • 2 reviews

Your 170ah slimline AGM Battery is simply Amazing!!!

published

Two Days ago I ordered my Kickass 170ah Slimline Agm Battery.
And, it's already in Brisbane at my House for my Solar Install on a sml Camper Trailer.
Bloody UNREAL Battery, excellent Quality and I received fantastic Service and Delivery.
Highly Recommended.
I used TNT to guarantee I get my stuff on time.. tq.

Product Quality
Shipping
Return Claim MadeNo

You need to use a different courier company

published

Order 2weeks ago and tracking shows items still haven't even left Brisbane. $65 postage for courier that takes longer than auspost. Rung courier company and their customer service is terrible

Shipping
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Perry

PerrySouth West, WA

  • 2 reviews
  • 3 likes

75 liter fridge freezer

published

Hi today I bought a 75 liter fridge on line and the customer service was fantastic the help and info they gave me was outstanding thank you so much Australian direct the owner of the company gave me the fridge freezer at the Wright price and wished me happy birthday its so good to see the customer comes first i can not praise the customer service enough thanks to all your staff

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Perry, thanks a bunch for your great review!

Faulty product and bad customer service

published
Product Quality
Shipping
Return Claim MadeYes
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Cian, thank you for your honest feedback. I believe we have contacted you elsewhere and this is now resolved. Take care

Matty

MattyAdelaide

  • 2 reviews
  • 5 likes

Amazing products

published

So I bought a slimline 170ah battery a DC-DC prewired with Anderson and battery wiring kit
I can’t fault anything just had a weekend I ran a 80l dual zone and a 55 l fridge charged multiple phones and held up great lowest the battery got to was 12.5 volts

And now I would like to thank your team for meeting my demands and getting the DC-DC charger to me very quickly as it was delayed on the port I explained I was going away and needed the charger and they processed my order and shipped straight away once it came in to stock

Will definitely be a returning customer

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Matty! Thanks for leaving such an amazing review mate, we really appreciate the time you have taken to write some feedback. Look forward to seeing you next time!

Lou M.

Lou M.Far North Queensland, QLD

200 watt folding solar panels

published

Output is great 10.5 amps through my mppt charger at 10 am on a cloudless day.
Not impressed with the position of the /chargerLCD, you have to turn panels up side down to read it. The panels opened in the middle as I was trying to read LCD and took a big chunk out of my shin. I defy anyone to tilt the panels at 45 degrees to read the LCD as Australian direct took me to do. Not worth money for the design of them.

Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for your honest feedback Lou, I believe we have contacted you and this is now resolved. Take care mate.

Brett

BrettSouth East Queensland, QLD

Faulty product, non-existent customer service

published
Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Brett, thanks for your review and honest feedback. Apologies for the late reply on this platform but I believe we have been in contact with you elsewhere and this is now resolved.

Kickass 200W Super Thin Solar Panel

published

The processing, despatch and arrival of my order was extremely prompt...Excellent. company prides itself on the super high quality of their products and from my experiences with Australian Direct this is justified.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Bob, thanks heaps for your review mate. We really appreciate you taking the time to write some feedback on your gear and experience.

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BrettnJa

BrettnJaMid West, WA

  • 3 reviews
  • 3 likes

Exactly what I wanted

published

After reading many reviews and researching, I have finally bought the Kickass Ensuite Tent. Wow wow wow. We have now got the perfect setup to compliment my canopy and also the outdoor shower on our caravan. The delivery time to WA was excellent and arrived in time for our next caravan trip. 5 stars all the way for this awesome product.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Brett! Thanks heaps for taking the time to leave some feedback, we really appreciate it.

Perfect

published

this product is just great easy to operate set up and put away and fits good on the vehicle and the service from this online store is first class Cheers

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for your review Don :)

Dave

Dave

  • 2 reviews

Don’t seem to do what it is meant to do

published

I purchased a DCDC charger and on solar it don’t seem to want to charge over 13.2 volts and alt light blinks when on solar. Sent email but no reply after sale service as non existent. I waited months for this item

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Dave, thanks for your review and apologies for the delayed reply on this platform, however I believe we have since been in contact with you and this is now resolved :)

Handy but needs a tweak

published

Fridge slide. Solid enough but doesn't slide out far enough to fully open lid when mounted behind my tray back cab with canopy. Also need different lock levers. Awkward shape

Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Steven, thanks for your review and feedback. We really appreciate it. I'll pass your comments onto our development team.

Brie Linton

Brie LintonHunter Region, NSW

Kickass shower tent

published

awesome ! Love this tent quick and easy delivery and purchase process would highly recommend this online store to any one who has never purchased from it before . Check out my set up

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Brie, thanks so much for your awesome review :)

Ren

Ren

  • 2 reviews

Warranty , what warranty, we gotcha money

published
Product Quality
Shipping
Return Claim MadeYes
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Ren, apologies for the late reply. I believe this has now been resolved :)

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Robert L.

Robert L.South East Queensland, QLD

Support lacking

published

Been trying to get support for over a week. I have an open support ticket and they just won’t respond. I’ve also noticed product availability is reduced. Possible financial trouble? If so, pre-orders might not be a good idea.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Robert, apologies for the late reply. I believe we have resolved this for you now :)

fpv1

fpv1Perth, WA

Great product, better quality than able to be sourced otherwise.

published

Exactly as described using quality materials. Price point for the pump is less than you'd expect for an item purchased in Australia. Fitted no problems looking forward to getting out there and making life easier.

Shipping
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey there, thanks for your review :)

Kickass dcdc charger

published

I have a kickass dcdc charger and have installed a solar panel and all lights were flashing as well as the number 1,3 lights on I checked my solar panel open circuit voltage and its 22.5 which is under your rating unsure what to do next

1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Marcus, send us an email at sales@australiandirect.com.au and we will be able to assist you further :)

same

sameCentral Highlands and Goldfields, VIC

Terrific Service Shower tent and 100 Litre Fridge freezer delivered very promptly thanks.

published

Purchased a shower tent, and a 100 Liter duel fridge freezer. Delivered very promptly. Just awaiting fridge metal slider now. Will save up next for duel deep cycle batteries, Battery box and wiring. Cant wait.
Thanks very much from J. Lee Kilmore Victoria

Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey mate, thanks for taking the time to write this review. We really appreciate it and hope you're enjoying your new gear!

Robert N.

Robert N.North Queensland, QLD

Annoying Poor After Sale Service

published
Product Quality
Return Claim MadeYes
Page 1 of 26

Questions & Answers

Dman

Dmanasked

Australian Direct

Hi Guys, I have a kickass 3000 watt inverter that needs the internal Fues replaces. How do I get access to it. Cheers

1 answer
Aussie S.
Aussie S.

Australian Direct responds very Quickly.. If I were you, I would Contact KickAss or Australian Direct by PHONE..
Their Phone Number (07) 3123 4715 and SEND/POST the INVERTER back to them for the Fuse Replacement..
As the INVERTER may have a simple Fault you may not know about..
At least you will get the Inverter back, working and back to the correct Specifications.
Good luck, hope this helped.

Colleen

Colleenasked

Australian Direct

just installed my Dcdc charger and when I turn my car off the agm light stays on and the alternator light keeps flickering

3 answers
Colleen
Colleen

do you answer the questions on here

Jaden T.
Jaden T.

Check out the YouTube video kickass has done on the dcdc charger explains the functions of the dcdc charger. Here is the link https://youtu.be/FLFqIn-M24Q

Zach T.
Zach T.

I'm having the same problem with my kickass DCDC charger, the alternator light stays on indefinitely after turning off my vehicle. It eventually drains my cranking battery.

Chris R

Chris Rasked

Australian Direct

Hello
My new 20A AC 8 stage charger won'r leave stage 1. I tried on a brand new 135ah AGM and the wet acid in my ute but same result starts as per instruction but stays on stage 1 - Any ideas?
Chris

No answers

Get an answer from our members and Australian Direct representatives

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