Australian Ethical Super

Australian Ethical Super

 Verifiedaustralianethical.com.au🏆 2024 Award
Australian Ethical Super
4.2

266 reviews

PositivevsNegative
78% · 20851 · 19%

Reviews

266 reviews
Hans
HansAU2 posts
  Verified

Nick at the call centre today was extremely helpful

Information about the online outage due to IT upgrades as well as facts about the current performance of AES. Good to have a super provider that I can trust. Show reply
D E.
D E.South Australia
  Verified

Wonderful customer service

I have been with Australian Ethical Super for a few years - I decided to go with a fund that suited my values. I have found them to be a good performer financially, and great to deal with. I recently had to contact them a few times regarding some paperwork, and the customer service I received was just wonderful. Noteworthy in fact, and it takes a bit to impress me there. Great communication and financial return. Show reply
Insurance Options
Rates and Fees
Neil Coulson
Neil CoulsonGreater Melbourne (Metropolitan), VIC5 posts
 

Easy, super(annuation) process

I've been a member of a few superannuation funds throughout my working life (some employer recommended, others self-appointed), and AE is the easiest, most transparent fund I've been apart of.
I have been a member of AE for several months now, and for me, knowing what I'm "fund"ing with my super, and the projection of potential future returns are key criteria, and AE score perfectly.
Add to that I have the confidence that what I'm invested with is having an ethically postive influence helps as well. Show reply
Anne
AnneQuirindi2 posts
  Verified

This review is for two staff members: Lena and Nick were terrific!

LENA and NICK need a pay rise. Awesome at handling difficult phone conversations. Extremely patient and kind. THANK YOU! Show reply
Transparency
Kirsten
Kirsten
  Verified

A great way to help the world become a better place. One of the most impactful ways an individual can make a difference

Only a couple of months so far. No complaints. Good communication. Show reply
Tejas B.
Tejas B.Greater Melbourne (Metropolitan), VIC17 posts
  Verified
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Dale Fuller
Dale FullerCentral Highlands and Goldfields, VIC2 posts
 

Poor Customer Service

I have been with AES since 2009.
I need to withdraw my funds and roll over to another super fund.
I started this process in June and the request still has not been resolved.
I have had to request my accountant has the authority to talk to AES around the issues and are now having issues with that.
Overly officious, even though I had to submit the request through the online portal that I had to log in to, would not accept the letter for authority because I did not have my date of birth attached.
I went through the same process 2 years ago to withdraw some funds and did not come up against anywhere near the same inertia and non-helpfulness as I am now.
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George
GeorgeGreater Melbourne (Inner), VIC3 posts
 

Pathetic Customer Service

Australian Ethical Super continues to provide extremely poor customer service. I have written to the Super Fund on 26th July & again in early August & again 20th August 2022 with a simple query. Still waiting on a response nearly 4 weeks later!

They have one of the slowest responses of any organisation I have come across. You will pay high fees, with below average returns & pathetic customer service like this.

In fact this is the second time I have received pathetic customer service. I received a response from the Super Fund within 24 hours the first time & then lip service. The issue was not resolved.

Do not move your funds to this Super Fund. The customer service is completely unacceptable

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Lachlan J.
Lachlan J.4 posts
 

Superb ethical fund

The best thing about Australian Ethical is as a member they are actually ethical and not just greenwashing - they don’t have unethical companies that other “ethical” funds and investments that say they are ethical really aren’t

Big fan of the strict approach without jeapordising performance one bit, my australian aerhicsl has held up well compared to my friends in other funds on similar risk/return profiles Show reply

Dos
Dos
 
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Sherrie M.
Sherrie M.
 

Poor performance

I moved to AE 12 months ago and due to poor performance of the balanced fund have less money now than when I changed over. I have lost all of my contributions for the whole year and then some. Now moving to another fund that has an ethical portfolio. Very disappointed
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jaya36
jaya36SA, 5169244 posts
 
Transparency
Kerrie Sawyer
Kerrie SawyerNorth Western Region, NSW2 posts
 

Terrible customer service

15 yrs use to be great service . Now I have to re ring numerous times to get a simple thing finalised. Keep saying tomorrow it should be done . It’s been 2 weeks. For a simple request of receipt of intent to claim tax.Thinking of moving super to another ethical fund
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F Warner
F WarnerFar North Queensland, QLD3 posts
 

Very disappointing, unethical corporate citizens

A total void in communicating and numerous stalling tactics employed to slow the process of refunding my staff's super AND no responsibility taken for providing a breakdown of interests that also need to be accounted for.
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Thanks for the feedback. We apologise for the lengthy time it has taken to refund contributions to staff members. We realise that the process was un-satisfactory and will certainly address these communication errors accordingly.

peter c
peter c
 

Unethical behaviour

Have been with ae for over 15 years. All was great until i hit 65 and wanted to withdraw my super. Was told it would be 7 to 10 days, ended up being almost a month. Numerous phone calls, promises of sending money.....more phone calls more promises until it finally arrives having lost value due to their incompetance. Am so disappointed after all these years as loyal super holder, managed fund holder and invester.
Now looking for new ethical fund to invest in, one that is truely ethical.
Very stressful experience.
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Paul Zammit
Paul ZammitGreater Melbourne (Metropolitan), VIC3 posts
  Verified

Responsible Investment

Very happy to be part of AES as they are setting the standard as to where best to invest with the environment in mind. Their Customer Service is impeccable, and I feel good that my investment goes some way to making a better world. Show reply
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Justin K.
Justin K.
  Verified

Fantastic ethical super product

Great choice of financial options, e.g. risk levels, domestic and international equities, etc. Website is clear and easy to use. Australian Ethical have been around since the 80s and perform just as well as non-ethical super. Their ethical standards are very thorough and broken down nicely on the website. Show reply
Rates and Fees
POS
POSSouth East Queensland, QLD
  Verified

Ethical Investing is a positive contribution to change

I have had my Ethical Superannuation Fund for 4 years, & have consistantly been happy with the returns, as well as the realisation that the investment is making a positve contribution to change. Show reply
TNM
TNM
  Verified

I wouldn't put my super money anywhere else

I moved my money when I heard that Australian Ethical had a list of things they don't invest in (wars, animal experimentation, environmental destruction, etc) and a list of things they do invest in (life-sustaining enterprises). 20+ years ago. Show reply
Michelle A.
Michelle A.
  Verified

Great ethical choice for my super

I’m very happy to have made the switch to a super fund that doesn’t support the coal industry, animal testing or live export. I hope others evaluate their super funds on what they invest in. Show reply
Andy
Andy141 posts
  Verified
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Thanks for the feedback, Andy. We appreciate your comments as we certainly take them onboard as we continually try to improve our services and products.

fdsaj
fdsajAU40 posts
  Verified

OK but they've joined up with Christian Super

Since they joined with Christian Super it's turned me off them. It may sound odd, but joining up with Christians, many of whom are anti-abortion, anti-gay, or anything civilised and modern, represents the wrong kind of ethics and suggests a right wing agenda taking charge. Stay with green companies not religion!
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TheWombat
TheWombatMetropolitan Adelaide, SA4 posts
  Verified

Not that ethical really

I’ve invested with australian ethical for 18 years. Would like to shift funds but options are limited. AE are less ethical now than they were in the beginning. Some very dubious companies in their portfolio & they are terrible at addressing member concerns.
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Thanks for the feedback. We are always trying to improve our service and Ethical approaches. Feel free to write to us at enquiries@australianethical.com.au with any concerns and we can address them in more detail, if you'd like.

David
DavidSydney, NSW2 posts
  Verified

Doing the right thing while making money

We have been with Australian Ethical for almost 20 years and are looking forward to a comfortable retirement income which has all been earnt doing things the right way. Our super has outperformed most funds and we have been saving for our retirement by investing in businesses that not only don't do the wrong things, but also that have a real positive impact on the world we all live in. That last point (ie. the positive screening) was the deciding factor when we first decided to move to Australian Ethical. I have never for one minute regretted or doubted our decision and I'm glad to say that both our sons have followed our lead and put their super with Australian Ethical too. Show reply
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Loretta
Loretta
  Verified

No brainer, ethical investment is good for everybody & the planet!

This was my first choice with my first super & I’ve never looked back. The returns speak for themselves & are a no-brainer investment-wise. You can’t have a healthy economy without a healthy planet Show reply
Kelly  Bond
Kelly Bond
 

Relief to find such a good super provider

I have just transferred to Australian Ethical. It feels so good to know that my super is in-line with my own values and beliefs. The communication has been amazing and articles are so informative. The transparency that Australian Ethical has is rare in the superannuation industry. Thank you :-) Show reply
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Barb
BarbIllawarra, NSW3 posts
  Verified

Win-win

We have been investing with Australian Ethical and Australian Ethical Super for decades. In the early days, investing sustainably was a challenge, and I think AE and AES were all there were around that satisfied our criteria.

We are so happy with their performance that we are in danger of committing investment sin no. 1 - too many eggs in one basket - but they are that good, we're happy to risk it.

The investment choices are great, the returns are excellent and the customer service - 'specially on the phone - is top class.

Highly recommended.

From Dave 'n' Barb. Show reply

Mez
MezMelbourne2 posts
  Verified

My preferred investment option

I chose AIE as my super fund because I want my superannuation to be productive and beneficial to the world as well as profitable. I agree with the standards and guidelines the fund has in place to choose investments and am happy to know that my money is not funding companies that cause climate damage or sell harmful products like weapons or tobacco. I also like the active role the fund has in seeking out innovative and beneficial investments. Show reply
Geoffrey
GeoffreyRichmond-Tweed, NSW2 posts
  Verified

Caring for humanity and the planet and a good financial return - the best of both worlds

I care about what my money is used for and AES is the most positive vehicle to make the world a better place - and good returns as well - what more could I ask - both and not either or G Show reply
Transparency
Erin
ErinGreater Melbourne (Metropolitan), VIC2 posts
  Verified

Love that my super investing ethically!

I've been with Ethical Super for over 5 years and can trust them to invest in a way that aligns with my core values in an effort to make the world a better place.
Thank you so much Ethical Super! Show reply
AnnieLou
AnnieLouGreater Melbourne (Outer), VIC4 posts
  Verified

Feels good

I feel comfortable and secure knowing that my money is invested in ethical and responsible initiatives. Australian Ethical Super is helping me save for my future, and my money is helping to improve the world in the meantime Show reply
Billie D
Billie DTasmania
  Verified

Resting easy knowing my money is doing good

Been with Australian Ethical for a decade. I get regular updates about investment choices and performance as well as other environmental and social initiatives Australian ethical is involved with.

I get great returns without causing harm. So I’m doing the best for my future and my kids. Show reply

Sophia F.
Sophia F.
  Verified

Great beginnings

Just started but I'm very excited to be with an ethical super fund. Sign up process was quick and easy, info easy to find, and the dashboard is a really nice interface to use Show reply
Will
WillGreat Southern, WA
  Verified

GOOD Super

I've been with Australian Ethical Supper for over a decade and it's been nothing but smooth sailing, great performance and good vibes. Very satisfied with the service, communication and results.
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trumpetgirl
trumpetgirlGreater Melbourne (Inner), VIC16 posts
  Verified

My money is making the world a better place

I've been with Australian Ethical for over 10 years. I want my money supporting renewables, not fossil fuels and that's what they offer, along with great returns. Keep it up!
Moostra
MoostraHobart, TAS
  Verified

Love you longtime

Only some retail funds are better, but they were ahead of the ethical choice pack decades ago and I worked across industries to aggregate into this fund 15 + years ago
Customer Service
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nancy
nancyKimberley, WA2 posts
  Verified

Feel positive-great returns

I have been with Aust Eth for well over 20 years. The idea that they would invest my money ONLY in ethical industry really made me feel better about my impact on the world. My husband thought I was being too idealistic and was sceptical about how well the funds would perform. He is a believer now!
AE is very easy to deal with and whenever I get stuck with the computer, I can call them and they will walk me through whatever I am trying to do. (I'm not that clever on the computer!)
Mart
MartGreater Melbourne (Inner), VIC4 posts
  Verified

Simple to Switch

I was looking to change my super fund and came across AES. They have a great philosophy! It was a very painless process to change from my old fund (AMP - which wasn't performing very well and has high fees).
Craig Brown
Craig Brown
  Verified

Fantastic

I’ve been with Australian Ethical for 2 years. Very satisfied, friendly helpful staff. Sound investment strategy. Website easily accessible. Reassuring to see that growth of clients occurs from year to year.
Rates and Fees
Anna Taylor
Anna TaylorGreater Melbourne (Inner), VIC
  Verified

I’m very happy knowing my funds are not being used to invest in armaments. There isn’t a thing war I’d good for

I’ve been with Ethical Super for 2 years. I’m extremely happy that my super funds are not being used to fund armaments. This is the sole reason I started with Ethical Super.
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