- Verified customer
Unreasonably expensive for the quality of goods
Bought an A-Z animals poster.
Just a mere piece of folded paper with creases. Paid $15.95 for poster and around $12 shipping cost. Thought quality will be good for the money I paid but was left disappointed.
Unfortunately didn't look up for reviews here otherwise wouldn't have shopped with them ever.
Great store service...shame about the online customer service
Have bought a number of items from The Australian Geographic store this year. Most were online but some were instore as well. In each case, with the in-store service, I have found the staff very pleasant and helpful to deal with (well at least at the Carindale and Indooroopilly stores I used). In a couple of the cases after buying online, I have been contacted by store staff to confirm or update online purchase deliveries. Again, all very friendly and helpful. For this, I would gladly award a five star rating.
However, this has all been tarni...shed by my experience with their online customer service. This started when I had cause to contact them (by email) a number of weeks ago regarding a $10 voucher code I had been issued (for my next purchase) not working. Over these last few weeks, they would email me (different support person each time) saying they had sorted the problem and I would have to email them back saying no they hadn't. During this time, I received another voucher code but it was the same as the first so it (obviously) didn't work. It's been nearly three weeks now and the time spent in trying to use the voucher and emailing them stating it doesn't work outweighs the value of the voucher. The last communication was about a week ago when they said they were deciding whether to continue to fix the problem or issue me with a new code. Choice was obvious to me. Can't wait any longer so have deleted the contents of my cart and bought elsewhere. On this basis I'm awarding them a one star rating. Sorry store staff....your good work is being undermined by those working at the other end of your customer support emails. UPDATE Have just received a replacement code which does work. Only took Customer Service four and a half weeks to do it. Terrible customer service!!!!
What a shame
Delivery of goods was not organised. My kids missed out on having their Christmas presents before school went back!
I have asked for a refund on the last item and subscription as after multiple calls and requests for a supervisor to call back and help...I have had nothing. I had to inform customer service of my whole story every time I called.
Switching to National Geographic for kids magazine as I can’t support an organisation that has no care for customers
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