Whoa am I glad I didn't come here before my clubs arrived or I would have been very worried. Purchased a set of wedges and woods recently through these guys. When I emailed with questions I heard back from both Chris Smith and Nick Tonga within hours of my emails. When there was an issue with availability of a product Chris rang me straight away to talk through options. He gave more than one solution and I am very happy with where we ended up. Products are 100% genuine with serial numbers etc right where they should be.

I'm not really ...

Reported to Office of Fair Trading, thankfully paid via PayPal - Purchased golf shaft online on 15/05/2018. Contacted seller on 18/05/2018 regarding process of order. Seller never contacted me. My wife had to phone him. Seller stated there were issues with supply. Promised that he would contact supplier and ship direct to me. Weeks went past and nothing. Seller would not respond to emails or calls. Seller has numerous other businesses selling golf equipment. Told my wife he was selling the business. My wife contacted Mitsubishi Australia and th...

Delivery time was accurate and the product was spot on at a good price,there only problem is communication,phones go to answering machines and emails not answered for enquirers ,other than that all good.

Everything everyone says in this page is absolutely true. No product, excuses, rudeness, just frustration. DO NOT USE GOLF ONLINE WEBSITE!!!!!!!

Purchased a putter. After expected delivery time had elapsed I emailed website on multiple occasions with no immediate reply. Finally received a response claiming that management/ownership had changed. Conveniently, for the "new" owners the website is still up & running.

I lost $259.

These guys will probably pop up on A Current Affair -

Ordered a fairway wood late last year. Despite multiple calls and emails (only way i could contact them was to use the international number) they eventually stopped answering. Lodged complaint with consumer affairs who informed me a few weeks later the shop has been vacated but the website is still operational
DO NOT USE.
Lucky i only lost a few hundred....

Ordered a golfbag mid February have not seen the bag, no answer on the phone or email. Have contacted consumer affairs, these people should be prosecuted for stealing.

Hi All

I purchased a club on the 19th of December 2017 for $199.00 from a '[Name Removed]' who I physically met in the retail store 'Golf Factory Outlet' in Virginia, QLD. The store has since closed down and we have never received the product nor have we received a refund despite dozens of calls and emails. The staff were INCREDIBLY rude to us over the phone. If you are having any doubt of my review, jump onto their Facebook page 'Golf Factory Outlet' and read his response to a poor lady who wrote a 1 star review - this guy knows no bounds, ha...

I ordered a club a month ago, I have requested an update on the status of the order via the website and also sent several emails with no response. I have called both the 1300 & 07 number and they are now "Disconnected". I have also sent 2 messages via facebook which have been viewed and still no response. I am now thinking that this site is now a scam or has gone bankrupt or something and will need to file a complaint and try and chase up the money paid with the bank. I find this very strange as i used this site several years ago and had no issues. Hopefully i hear something sometime soon.

That's how long it took to get my clubs.
I love how the only 5 star review on this page is by the owner who's responsible for all the bad ones.
I ordered 2 Titleist wedges October 31 2017 and when they had not arrived or been shipped a couple of weeks later called the 1300 number and got no reply. The next day I called the 07 number (from the order receipt) which I found out over the next few months is the only number or email that gets answered.
"I'm aware of the order" was the terse response from the business owner who said Melbourne Cup ...

Ordered a putter worth $300 and have heard nothing, Requested a refund via email but have had no response and the 1300 number always rings out. Thinking it's time for a visit to the shop...anyone who would like to share details on where to find these people please private message me.

Ordered golf club on DEC 10 for Xmas never arrived, despite dozens of emails and phone calls to them not one response, had to cancel my visa card to ensure no more money lost, my very angry response on line finally got a response club arrived month later, no apologies, Xmas ruined, never again.

Ordered a putter on 7th Dec. hoping to receive it for Christmas. As at 12th Jan have still have not received the item. I have sent 3 e-mails and left a message on the 1300 number but as yet I have not had one reply. This is a disgrace

I am feeling lucky as I only ordered a golf umbrella @$75 compared to others who have spent much more and not received their orders. This was to be a Christmas present so I guess that's not going to happen. I think Fair Trading needs to act this is completely unfair.

Order Left Handed Ping Glide club on 20 September 2017 - as of mid Nov 2017 nothing has come.

No correspondence to my emails.

Ordered a golf bag to be delivered to Bundy. After not hearing anything for a couple of weeks started calling the 1300 number each time receiving the answering machine so started emailing. After no response thought would contact via messenger and had a reply of "emailed out updates today mate", his email was blank. This bloke is a joke, I have filed for charge back with my bank and will be dropping into the so called shop front and explain the conditions and responsibilities of owning a business. STAY AWAY FROM AUSTRALIAN GOLF ONLINE

Received 2 emails from golf online after putting in an order. One was to say order placed and the 2nd was a blank with just the auto signature at bottom. I have emailed daily, starting pleasantly, but slowly getting more cranky and no response. No different with phone numbers to lack of response. The address listed is not a bricks and mortar golf shop but just a house. I've given [name removed] 2 days to respond or I will be knocking on the door of 11 huon st narangbah. Completely peeved with my experience so far and have no reason to feel its ...

[name removed] - Do not believe for a second that this has changed ownership and is now operated from a bricks and mortar golf store. Do not buy from this online store. Purchased a putter from them, after a month I emailed and received no reply. Tried calling and no answer. Filing a chargeback with bank.

Brought Driver and hybrid (new but older models) and was excited as were the shafts/models that I wanted and were no longer available. After 3 weeks no notification so kept following up, told coming any day, one club was here, waiting for the other, being let down by supplier etc etc etc....this went on for a month. Would not respond to emails but would answer calls and Jason sounded genuine and I am sure was trying his best to secure the Clubs for me (even offered me later models but I was not interested in). Anyway when it became obvious th...

I ordered a putter on the 4th of July. According to their website the putter was in stock. I required the putter for a birthday present on the 16th of July so I thought no problems, what a joke I have been given the run around by every one I have spoken to at their company. It is now 3rd of Aug and still no sign of the putter, the latest excuse is that it is coming from their supplier. I have called them every day for the last week and they say they will get back to me, not one single call. I have asked for a refund as you have guessed no reply. Would never ever buy from this company again. As they say buyer beware.