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Australian Hot Water

Australian Hot Water (page 3 of 3)

4.2 from 86 reviews · View Statistics
See the Best Appliance Repair Services in 2022 as rated by Australians on ProductReview.com.au.
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Matt
MattSydney Surrounds, NSW

Perfect example of a professional

published

After a quick phone call, technician turned up exactly when he said he would and had our hot water system heating again in ten minutes. No cold showers for us.

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Scott
ScottSydney, NSW

5 star service

published

5 star service, thought I was going to have a cold shower today. Here within an hour of phone call. Brilliant service, fast and friendly staff. Installation by the service staff a++. 100% recommend

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Great service quick and effecient

published

Had issue with hot water on Sunday. Made a call to them on Monday noon. Service came to door 2 hours later with new hot water system. Removed my old 315 ltr and replaced with new.
Priced me same as what is advertised on website plus a new valve (180 dollar)

Moorebank branch Wayne def knows what he is doing. Recommended business if you can use this particular branch.

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Issue of compliance with Australian Standards

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MJT
MJTSydney, NSW
  • 2 reviews
  • Verified

Quite pleased to date

published
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Echo Yao
Echo YaoSydney, NSW
  • 2 reviews

Provided extra professional help for something that’s not their fault.

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Carol F.
Carol F.Sydney, NSW
  • 2 reviews

Happy Customer

published

Diago and Jess from Australian Hotwater Innerwest made my day. They quickly assessed the damage and replaced the hot water service. They were happy, polite, collaborative and very tidy. Thanks.

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Tess B
Tess B
  • 4 reviews
  • Verified

Stay away - ok unless something goes wrong and then they sting you.

published

I brought a new Rimmi hot water heater just 4 years ago. That was fine, a little on the expensive side but they could replace the same day and I thought they offered a solid warranty if anything went wrong. That’s not the case.
The thermostat broke in the Hot Water Heater. It was at this stage I was informed of all the limits and clauses in my warranty contract. It was really expensive to replace - mainly because of the extortionate call out fee and labour charges.
I will be pursuing action against them eith the ACCC and NSW dept of Fair Trading.

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Very overpriced in comparison to smaller businesses

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Their quote was at least thirty percent more expensive then their competitors and they would not budge on price. They're only pro is they do all electrical also should that be needed. In short, you're paying a big premium but easier for lazy consumers.

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  • Verified

No problem service

published

I had my broken hot-water system replaced with a gas unit. The service was fast (next day) and they removed all rubbish and disconnected the off peak electrical system from main board as well. I also received a $500 cash back for switching to gas heating. All communication between myself and this company has been fast and responsive and I will recommend and use this company for any future plumbing services.

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J-Man
J-ManSydney
  • 29 reviews
  • 28 likes

Fantasic quick and professional

published

I am renting and my hot water system was giving me rusted water. They sent out someone at 7:30 the next morning to investigate and were at my place the following morning to replace the system
What a bunch of total professionals. Would highly recommend them.

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Prompt reliable service replacing an existing hotwater service

published

Informative prompt service from Matthew. I had a hot water system replaced, Matthew arrived on time and carried out the work in a very professional manner .I would definitely recommend Matthew for any hot water service requirements .

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JS Inner West
JS Inner WestClemton Park
  • 3 reviews

Quick service on a pubic holiday

published

Hot water system stopped working on a public holiday (of course!) and AHW had technician Eddie out within an hour of the service call. He quickly found a temporary solution to get me through the day and sourced and installed a new system within 24 hours. 5 star rating for customer service, expertise and followup.

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Ceebee
CeebeeSydney
  • Verified

Quick service

published

Very good service and they managed to fix the broken hot water tank quickly. The contractors are also polite and very helpful.

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Sharna
SharnaConcord

Good service, great workmanship

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We had Eddy come to replace our hot water cylinder. He was pleasant, knowledgeable and helpful, and the work he did on installing the new system was tidy and professional. The connnections and pipes were obviously installed by a tradesman who is very good at what he does. Great job.

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Fiona T
Fiona TSydney

Excellent!

published

Fantastic! Great service from Australian Hot Water Seven Hills.
Dean and Scott (and Billy on the phone) saved the day after I was left in the lurch by another company.
Great advice and a new unit installed within 24 hours. They were very clear that tank would take some time to heat, Switched my off peak meter to ensure that it was hot at the earliest possible and came back to switch it back again.
Highly recommend.

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Dan
Dan
  • 9 reviews
  • 7 likes
  • Verified

NO hot water in the first night of the installation

published

The company may be good but the plumbers they sent were careless. We did not have hot water at all at first night after installation because they installed that thing inside out. I realised something was not right just in two hours after installation and contacted the company telling them I did not feel warn at all after two hours before 4:30. They told me that I had to wait for 4-5 hours and it was nonsense. Why the plumbers could not wait and test the system properly before they left. Careless!

Australian Hot Water
Ruth S.Australian Hot WaterSend a private message
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Carrotnose
CarrotnoseRosemeadow
  • 4 reviews

Best price, excellent service

published

Rheem 850360 installed by Macarthur office.
Best price around, excellent service, prompt ready to answer any questions, installation neat and no mess left.
Highly recommend

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On time

published

Water leaking in the garage,rang in the morning ,job finished in the afternoon ,cheapest quote and same day service excellent

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Excellent service!

published

We arrived home from work on Friday evening to find we had no hot water. I called Macarthur branch on Saturday morning and the guy arrived promptly and replaced the thermostat. We were very grateful for the prompt service as it happened on our coldest weekend yet this winter. We would highly recommend them to anyone in a similar situation.

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Need to vent or complime
Need to vent or complimeKillara
  • 29 reviews
  • 31 likes
  • Verified

Quick quote, great installation according to quote, speedy process

published

Had Theo and another worker here this morning, on the minute, installing a Rinnai hot water system. Checked when I came home: work looks very neat, system works flawless. All documentation needed was provided on time. A thanks goes out to them and to Sam, who answered all my questions ( Yes I am an annoying customer ).
Great Work. Thanks a lot. If you read this and in need of a plumber, I would call them no hesitation. Now I have to check if they left me one of those fridge magnets. They didnt

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Best service and super fast install within 24 hours

published

My Hot water system broke down at 10 pm last night and a new system was fitted and ready to go the following day at 11:30 am. Australian Hot water got back to me within 30 minutes after I left a message in the morning and gave me a price and the technician was here a couple of hours later. Thank you Australian Hot water for your superior customer service and ease of installation. Thank you also to the technician for his awesome service.

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Rich-rp
Rich-rpSydney
  • 2 reviews
  • 1 like

These guys are fantastic

published

I can not speak highly enough about this company! I organise maintenance for multiple real estate agents with rental properties across Australia with a lot in the Sydney area. The service provided is so prompt and fantastic. 99% of the time they can get someone on site on the same day. The prices from this company are also fantastic. I would recommend these guys to anyone with any hot water issues.
Profesional, prompt, great prices

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David Linke
David LinkeNew South Wales, Australia
  • 2 reviews
  • 1 like

Professional Company with up to date information on all hot water systems.

published

These guys are your Local hot water specialist servicing the Inner West of Sydney for over 25 years. Specializing in Natural Gas, Electric, Solar and Heat Pump water heaters. We have used them previously and have found them to be a honest, reliable and trustworthy company to deal with. Definitely Recommend these guys in the Inner West of Sydney.
Trustworthy, friendly and reliable Tradesman.

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