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Perfect example of a professional
After a quick phone call, technician turned up exactly when he said he would and had our hot water system heating again in ten minutes. No cold showers for us.
5 star service
5 star service, thought I was going to have a cold shower today. Here within an hour of phone call. Brilliant service, fast and friendly staff. Installation by the service staff a++. 100% recommend
Great service quick and effecient
Had issue with hot water on Sunday. Made a call to them on Monday noon. Service came to door 2 hours later with new hot water system. Removed my old 315 ltr and replaced with new.
Priced me same as what is advertised on website plus a new valve (180 dollar)
Moorebank branch Wayne def knows what he is doing. Recommended business if you can use this particular branch.
Issue of compliance with Australian Standards
Australian Hot Water supplied and installed a new Rheem Electric water heater at our home in 2011. As far as we were concerned everything was fine and we have had 10 years of reliable performance from the heater. However, we have just had another company in to replace a leaking valve on the unit and they advised that the installation does not comply with Australian Standards that applied at the time. They quoted almost $800 to install a Mains Pressure Tempering Valve and a Duo Valve and Pressure Limiting Valve Combo that they said were requir...ed to bring the installation to the "legally required standard". Subsequently, the Head Office manager of Australian Hot Water requested that I contact him, which I did. He questioned the veracity of the advice I had received. He was adamant that the regulation regarding the tempering valve came into effect in 2012. He undertook to have the Canberra manager contact me and come out to assess the the matter, without a callout charge, which I thought was a very reasonable thing to do, given that this all happened 10 years ago.
Quite pleased to date
Made an online query regarding likelihood of the need for a replacement for our 22 year old Rheem Series 31 135L gas heater due to discolouration of the hot water. Was considering instant/continuous system but not sure. Was phoned within 30 minutes (Lumeah (MacArthur)).
After explaining the issues with instant/continuous (reduced pressure, need for pipework to be inspected, need for power to the unit) decided to consider similar replacement. I requested an Aquamax rather than Rheem due to the stainless steel tank.
Quote given immediately. No...attempt to oversell (in fact if anything undersold as I was considering the GS340SS but the GS270SS was the equivalent). I got the impression that the person was very knowledgeable. After consideration and agreement from partner sent email accepting quote and asking for install at their convenience (not an emergency). Installed 3 days after the call. The afternoon appointment was met at virtually 12 on the dot. The install took about 1.5 hours. The installer explained the system, especially that condensation may appear to look like a leak. Of note the installer. The installation area was left tidy. The installer made a point about shutting the gate so that the dog could be let out. In short no issues at all for what appeared to have been a knowledgeable, trustworthy, prompt and considerate team.
Provided extra professional help for something that’s not their fault.
It’s a bit miscommunication to start with Australian hot water Seven Hills. however they in the end provided help free of charge for something that may not be their fault. I bought a house which the building inspector found out gas leaking at inspection, and the previous owner thought there’s gas leaking from the hot water system which was installed by them. They came and inspected the hot water system and signed the paper off on cooling off period. When I moved in, I found out there’s still strong gas leaking from the pipe, however it’s from n...ear gas meter. So I called them and expressed my concern that the gas leaking wasn’t fixed with the misleading that they came for a general gas leaking inspection instead of hot water system only previously. There’s misleading and a bit arguing in that he beginning. However they offered to come fix the gas leak for me the next day free of charge, I was really impressed. I definitely recommend them to everyone I know.
Diago and Jess from Australian Hotwater Innerwest made my day. They quickly assessed the damage and replaced the hot water service. They were happy, polite, collaborative and very tidy. Thanks.
Stay away - ok unless something goes wrong and then they sting you.
I brought a new Rimmi hot water heater just 4 years ago. That was fine, a little on the expensive side but they could replace the same day and I thought they offered a solid warranty if anything went wrong. That’s not the case.
The thermostat broke in the Hot Water Heater. It was at this stage I was informed of all the limits and clauses in my warranty contract. It was really expensive to replace - mainly because of the extortionate call out fee and labour charges.
I will be pursuing action against them eith the ACCC and NSW dept of Fair Trading.
Very overpriced in comparison to smaller businesses
Their quote was at least thirty percent more expensive then their competitors and they would not budge on price. They're only pro is they do all electrical also should that be needed. In short, you're paying a big premium but easier for lazy consumers.
No problem service
I had my broken hot-water system replaced with a gas unit. The service was fast (next day) and they removed all rubbish and disconnected the off peak electrical system from main board as well. I also received a $500 cash back for switching to gas heating. All communication between myself and this company has been fast and responsive and I will recommend and use this company for any future plumbing services.
Fantasic quick and professional
I am renting and my hot water system was giving me rusted water. They sent out someone at 7:30 the next morning to investigate and were at my place the following morning to replace the system
What a bunch of total professionals. Would highly recommend them.
Prompt reliable service replacing an existing hotwater service
Informative prompt service from Matthew. I had a hot water system replaced, Matthew arrived on time and carried out the work in a very professional manner .I would definitely recommend Matthew for any hot water service requirements .
Quick service on a pubic holiday
Hot water system stopped working on a public holiday (of course!) and AHW had technician Eddie out within an hour of the service call. He quickly found a temporary solution to get me through the day and sourced and installed a new system within 24 hours. 5 star rating for customer service, expertise and followup.
Very good service and they managed to fix the broken hot water tank quickly. The contractors are also polite and very helpful.
Good service, great workmanship
We had Eddy come to replace our hot water cylinder. He was pleasant, knowledgeable and helpful, and the work he did on installing the new system was tidy and professional. The connnections and pipes were obviously installed by a tradesman who is very good at what he does. Great job.
Fantastic! Great service from Australian Hot Water Seven Hills.
Dean and Scott (and Billy on the phone) saved the day after I was left in the lurch by another company.
Great advice and a new unit installed within 24 hours. They were very clear that tank would take some time to heat, Switched my off peak meter to ensure that it was hot at the earliest possible and came back to switch it back again.
NO hot water in the first night of the installation
The company may be good but the plumbers they sent were careless. We did not have hot water at all at first night after installation because they installed that thing inside out. I realised something was not right just in two hours after installation and contacted the company telling them I did not feel warn at all after two hours before 4:30. They told me that I had to wait for 4-5 hours and it was nonsense. Why the plumbers could not wait and test the system properly before they left. Careless!
Best price, excellent service
Rheem 850360 installed by Macarthur office.
Best price around, excellent service, prompt ready to answer any questions, installation neat and no mess left.
Water leaking in the garage,rang in the morning ,job finished in the afternoon ,cheapest quote and same day service excellent
We arrived home from work on Friday evening to find we had no hot water. I called Macarthur branch on Saturday morning and the guy arrived promptly and replaced the thermostat. We were very grateful for the prompt service as it happened on our coldest weekend yet this winter. We would highly recommend them to anyone in a similar situation.
Quick quote, great installation according to quote, speedy process
Had Theo and another worker here this morning, on the minute, installing a Rinnai hot water system. Checked when I came home: work looks very neat, system works flawless. All documentation needed was provided on time. A thanks goes out to them and to Sam, who answered all my questions ( Yes I am an annoying customer ).
Great Work. Thanks a lot. If you read this and in need of a plumber, I would call them no hesitation. Now I have to check if they left me one of those fridge magnets. They didnt
Best service and super fast install within 24 hours
My Hot water system broke down at 10 pm last night and a new system was fitted and ready to go the following day at 11:30 am. Australian Hot water got back to me within 30 minutes after I left a message in the morning and gave me a price and the technician was here a couple of hours later. Thank you Australian Hot water for your superior customer service and ease of installation. Thank you also to the technician for his awesome service.
These guys are fantastic
I can not speak highly enough about this company! I organise maintenance for multiple real estate agents with rental properties across Australia with a lot in the Sydney area. The service provided is so prompt and fantastic. 99% of the time they can get someone on site on the same day. The prices from this company are also fantastic. I would recommend these guys to anyone with any hot water issues.
Profesional, prompt, great prices
Professional Company with up to date information on all hot water systems.
These guys are your Local hot water specialist servicing the Inner West of Sydney for over 25 years. Specializing in Natural Gas, Electric, Solar and Heat Pump water heaters. We have used them previously and have found them to be a honest, reliable and trustworthy company to deal with. Definitely Recommend these guys in the Inner West of Sydney.
Trustworthy, friendly and reliable Tradesman.
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