Great service quick and effecient
Had issue with hot water on Sunday. Made a call to them on Monday noon. Service came to door 2 hours later with new hot water system. Removed my old 315 ltr and replaced with new.
Priced me same as what is advertised on website plus a new valve (180 dollar)
Moorebank branch Wayne def knows what he is doing. Recommended business if you can use this particular branch.
Issue of compliance with Australian Standards
Australian Hot Water supplied and installed a new Rheem Electric water heater at our home in 2011. As far as we were concerned everything was fine and we have had 10 years of reliable performance from the heater. However, we have just had another company in to replace a leaking valve on the unit and they advised that the installation does not comply with Australian Standards that applied at the time. They quoted almost $800 to install a Mains Pressure Tempering Valve and a Duo Valve and Pressure Limiting Valve Combo that they said were requir...ed to bring the installation to the "legally required standard". Subsequently, the Head Office manager of Australian Hot Water requested that I contact him, which I did. He questioned the veracity of the advice I had received. He was adamant that the regulation regarding the tempering valve came into effect in 2012. He undertook to have the Canberra manager contact me and come out to assess the the matter, without a callout charge, which I thought was a very reasonable thing to do, given that this all happened 10 years ago.
Provided extra professional help for something that’s not their fault.
It’s a bit miscommunication to start with Australian hot water Seven Hills. however they in the end provided help free of charge for something that may not be their fault. I bought a house which the building inspector found out gas leaking at inspection, and the previous owner thought there’s gas leaking from the hot water system which was installed by them. They came and inspected the hot water system and signed the paper off on cooling off period. When I moved in, I found out there’s still strong gas leaking from the pipe, however it’s from n...ear gas meter. So I called them and expressed my concern that the gas leaking wasn’t fixed with the misleading that they came for a general gas leaking inspection instead of hot water system only previously. There’s misleading and a bit arguing in that he beginning. However they offered to come fix the gas leak for me the next day free of charge, I was really impressed. I definitely recommend them to everyone I know.
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