Australian made ?
They state on the shoe Australian leather and Australian leather ugg. Boots of Australia BUT fail to say Australian made .
amazing company and amazing product
I have purchased many boots from Australian Leather. They are all fantastic.
I would highly recommend this company. I will definitely purchase from them again.
When you make an enquiry, it is promptly dealt with
Best Australian made Ugg boots and excellent service.
Australian Leather have provided exceptional service and quality products. Just received our 4th order. The craftsmanship is again AAA+. We purchased initially for ourselves and then as birthday gifts for other family members. Every order was dispatched the next day. Communication is excellent and the level of service provided by the guys at Australian Leather is incredible. Thank you Eddie and staff.
Prompt delivery of attractive and comfortable Ugg boots
I called Sydney from Melbourne. The man I spoke to was most helpful and advised on correct size. Boots arrived within 3 days of order and I was not charged for freight. I am very pleased with the service and my attractive ,well made Ugg boots which happened to be on Sale(well priced) Thank you.
Poor workmanship/customer support
I'll keep this simple. I ordered a pair of boots, one of the pair caused me significant discomfort as the rear of the boot was noticeably stitched differently to the other one. Called customer support and sent the boots back. 2 weeks later I receive the boots back in the mail with no explanation. Called customer support multiple times only to be told I'd receive a call back. Another week and a half went by and they told me nothing wrong with the boots if I want different ones I'd have to order a new pair.
3 months and still haven’t arrived!
This is an absolute joke! I deliberately chose this brand because I empathised with the story about not being able to use the brand Ugg.
I ordered in May, each time I finally get in touch, they say next week at the latest. Then excuses about not knowing when their factory will
Receive them. Poor communication and abhorrent customer service
Avoid And Order Some Place Else
Communication was great in the beginning when I mentioned that the suburb on the order confirmation was wrong (though the same post code). They said they’ve contacted the courier company.
Several weeks later, I don’t think there was an attempt to redeliver at all because my workmate has received parcels from the same courier. Meanwhile, no response anymore from the company — even if they got time posting on their Facebook page. It seems they keep advertising their products yet they don’t value ordering customers.
Great service to fix an order up
I ordered a size 6 ugg boot they sent a size 4 which arrived within 3 days of ordering. I then rang to address the mistake of size sent. They apologised for the mistake and gave me a code to send the boots back free of charge on express delivery and sent me the correct size all in the space of 5 days. Perfect way to fix a mistake couldn’t be happier, thank you
Never received item
Ordered sheepskin boots on the 16/05/2020 and it's July now. Nothing has been received and no communication although I have tried to ring, e-mail and send messages via Messenger.
If they are out of stock and currently making, that is fine just let me know how long it would take. No communication is the worst. I have been liaising with PayPal.
Very sturdy and elegant
Although I had a problem with my order they fixed it straight away. I didn't get the ones I originally ordered,but the replacement were better! Thank you for your excellent service.
Were very helpful when they didn't have my size.
They went out of their way to find ugg boots in my incredibly hard shoe size and chose the perfect pair in my size. Thanks guys I'll be back for more
I ordered 2 pairs of boots on 10 May and was told it would take 2-3 weeks for stock. I then emailed with no response this week and got told this morning my boots have been sent to someone else they have messed up the order number and I’m $250 out of pocket and no boots!
Terrible Communication, Not True To Size
At what I thought was going to be a great experience quickly turned sour once my order arrived. Ordered a pair of classic uggs which turned out to be to small yet the boots said the right size.
Sent them an email advising them of the fault and my return order number and what I would like in exchange ($22 to return a product + postage at my own expense is ridiculous, never have I had to pay a fee as well as postage to return an item before). Received a response 4 days after I already shipped the boots when they decided to offer me free shipping....
These have to be the comfiest uggs i've ever worn! I ordered when they were having a sale and even got free shipping. super impressed with price and delivery considering the pandemic and didn't have any issues with communication. Would definitely order again
Terrible communication, wrong product
Ordered a pair of ugg boots with a swarovski button. Boots arrived with a completely different button. I sent them an email, asking for options (they do not readily accept 'change of mind unless they're at fault). They sent me a tracking number for my boots.
Yes. A tracking number for my boots which had already arrived.
I tried ringing them several times. Their voicemail is full and no one answers the phone. I sent them another email.
They said the button was the correct colour and blamed the computer for making the colour appear diffe...rently. I sent them a picture of the boot - disagreeing with them. (Two weeks had gone by at this point- this is how difficult they are to communicate with). I had to send the boots back so manufacturing could look at them.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
|Category||Footwear Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Ugg Boots|
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.