Australian Mutual Bank

Australian Mutual Bank

 Verified
Australian Mutual Bank
4.7

83 reviews

PositivevsNegative
92% · 767 · 8%

Reviews

83 reviews
C P.
C P.Sydney, NSW
  Fair Incentive

Up to date

Keeping me informed of the process. No stress Thanks Bernadette recommend this Bank for sure! Show details
Teresa
Teresa
 

Excellent service

The customer service was remarkable, Bernadette helped me every step of the way. Iam not used to doing things online, but, Bernadette was very helpful, and gave me Updates all through the process. Highly recommended. Thankyou. Show details
Vicki T.
Vicki T.2 posts
  Fair Incentive

brilliant

very helpful!! & patient!! been with this bank 50 years sometime this year.
very reliable, customer service wonderful
New loan
New loan
 

Good product and service

Cheaper product than current lender, thorough service and follow ups, very understanding and compassionate staff. Elektra was awesome. Show details
Transparency
Customer Service
scof
scofSydney, NSW3 posts
  Verified

Personal service and great loan rate

Just refinanced from a big bank to AMB. One single contact throughout the whole process who was super helpful and responsive, available on the phone or email as needed. What a refreshing change after the big bank experience! Actually selected AMB as they had the best home loan rate but very glad we did due to the customer service.
Suzy
SuzyNew South Wales3 posts
 

Very efficient

Customer service was excellent. Everything explained well. A task to follow up the day after I called was done on time. Happy with results Show details
John N.
John N.
 

Phone contact with Elektra from your Rouse Hill Branch

I was very impressed with the service I received from Elektra today. Whilst on the phone with the Rouse Hill branch, she was able to provide me with the information I required; was friendly and personable and made it very easy for me to comprehend. More staff like Elektra should be commended for their outstanding customer service. Thank you, Elektra.
Bert.
Bert.
 

5Stars

Thanks very much Elektra McKenzie for all your help much appreciated.Albert Kohler.
Karen
KarenHunter Region, NSW
  Verified

AMB customer service is excellent

Not only does AMB offer an excellent investment home loan rate, their customer service has been incredible. We've never before experienced such helpful and dedicated banking staff. Show details
PhilT
PhilTNgunnawal 2913, ACT
 

Worst bank I've ever had to deal with and I've banked with each of the big 4

For a bank that claims to be community and ethically focused, the lack of customer service or even care for those who are applying for a savings account or home loan is criminal. I was also astonished of the non existent Cyber Security practice's when managing people personal documents for said applications. Show details
Australian Mutual Bank
Australian Mutual Bank   DM   
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Hannah
HannahSouth East Queensland, QLD
 

Excellent Service

Rajin Pandey was clear in his communication right from the begining. He kept us updated each time there was progress to our application. We found it quite scary to start with as we have always used a broker but Rajin ensured that we felt the process was easy, he guided us each step of the way, helped us what needs to happen next. Show details
Happy homebuyer
Happy homebuyerGreater Melbourne (Inner), VIC
 

First rate

The advice and help I had in applying for my first home loan -- being walked through all the elements -- was fabulous. Faye, my loan officer, could not have been more patient, informative and friendly. I was so pleased to have found this bank. Every step was covered since I applied for the loan earlier this year. Show details
Saiaiga Iosefa
Saiaiga IosefaSydney, NSW
 

This is a perfect and professional service

Kath was so quick and professional in handling my enquiry which was resolved withing less than 5 minutes of my call. She was so helpful and easy to deal with and I cannot thank you enough of how happy and satisfy I am with the prompt and the respectful treatment by Kath
Ken paton
Ken paton
 

End of loan

I dealt with Eva from Blacktown who was very helpful and explained all Show details
David Fing
David FingSydney, NSW4 posts
 

Customer service

The customer service from the staff members is exceptional, whenever I require information regarding my account the staff members are so helpful and pleasant to deal with. Keep up the great work team. Show details
private
privateSydney, NSW
 

Customer Service

This is in regards to Jess who I spoke to when I called.
I called up firstly to discuss an ATM issue dispute where the money was sucked backed in before I grabbed it. She promptly got the information I required.
However due to her phone manner and professionalism I felt comfortable asking her if there was any option to not allow any online transactions for gambling sites as I am currently having some issues with my gambling habits. She contacted the fraud team straight away to enquire and also listened patiently and I felt she was genuinely understanding of my current situation.
I could not speak highly enough of how she handled my enquires and would like this recognised. Show details
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Sebastian
SebastianSydney, NSW2 posts
 

Incredible Credit Specialist Staff!

I applied to AMB for a home loan as a first-home buyer and the process was absolutely fantastic! I had so much help from Faye, one of the credit specialists, who was so kind, knowledgeable, and helpful. She helped me for hours by answering any questions that I had about the process and about the bank until I was ready to apply. I'm so thankful that I gave them a call, as the experience was totally unlike the experience that I had from other banks. Cannot emphasize enough the quality of service that was provided by Faye! Show details
Steve
SteveSouth East Queensland, QLD
 

Exceptional customer service!

My partner and I recently switched to Australian Mutual Bank when we refinanced our home loan. We received a great rate on our loan and our credit specialist Faye has been absolutely fantastic. Friendly and engaging and willing to take the time to answer questions and explain things every step of the way which has been very much appreciated. Very happy with the experience! Show details
d6408388
d6408388
 

The most perfect service

I just wanted to say a big big thank you to Faye Bentley from the loans department for being without a doubt the most exceptional service agent I have ever dealt with.
Faye’s level of expertise, care, service, patience and communication was beyond exceptional. She was my dream team and led me through the whole loan process beautifully.
Thank you Faye! Show details
Perry
Perry2 posts
 

They're quick and very patient

Our credit specialist was fantastic from beginning to the end. He was always very prompt when responding to any of our questions and I'm sure during the crazy interest rate rise of 2023 everyone was trying to secure a loan before the rates went up so he must have been very busy but we never felt like he had forgotten us. Friendly, knowledgeable and quick to respond up queries. Competitive rates at the time we were looking. Would not hesitate to recommend. Show details
Miss M
Miss M
 

Knowledgeable and helpful. Excellent service

Jenny was exceptional at clarifying my understanding, creating accounts and setting security checks. She spent such a long time helping me over many accounts. Thank you. This is why we’re back with AMB Show details
Vishnu
VishnuGreater Melbourne (Inner), VIC
 

Excellent Service and Friendly staff

Our first home loan is with AMB and Eva helped us through the process. She is just amazing, well knowledgable and extremely patience. Since this is our first home and have never dealt with this process before, had so many questions but she walk us through the whole process and clarified all our doubts. The whole team is so helpful especially Ramzi. Best people to deal with. Couldn't be more happier without them. The whole process is finished so seamlessly. Show details
Tanya
Tanya
 

Always on point

I've ever called 13 61 91 for assistance with a broad range of matters and the individuals at the other end always do everything they can to assist and resolve my concern with a positive outcome. They are professional, friendly and coherent, among other things. To date I have no negative reviews. Show details
digz c.
digz c.
 

Great service

We put a fairly difficult timeline before our lending agent Rajin. He responded with excellent service and communication. If the rest of my experience with the bank is similar to the level of service he provided it will be a great experience. Thanks Rajin! Show details
Julie S
Julie SSydney Surrounds, NSW2 posts
 

Exceptional Service !

You can tell this bank is all about it's customers and making them feel valued. Always friendly, helpful, polite and efficient. Thanks especially to the Rouse Hill team for their great communication and friendly advice. Great to deal with real people who make time to support us with our banking needs.
Vanessa
Vanessa
 

Amazing and Exceptional Service

As a first home buyer there is a lot of uncertainty and apprehension on how to do it. We are very luck to have been assisted by Therese Nguyen of AMB, she explained every process and help us every step of the way. I am very grateful for her amazing and exceptional service. Show details
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Sharon
Sharon4 posts
 

Excellent service

We have been banking AMB Rouse Hill branch for many years and found the staff there to be friendly, helpful and efficient. The AMB transaction checking systems particularly being first rate with instant follow up. Cant fault the service both over the phone or face to face. Show details
Jake M.
Jake M.
 

Christian Eze, Rouse Hill

Have been with AMB since it was SCU branch in CBD. Long term member. I found Christian to be most understanding for my banking needs, but Rouse Hill was so far away for me to travel. I wish him well for his new role! Thanks, Jake M., Waterloo. October 2023. Show details
Allen
AllenSydney, NSW3 posts
 

Awesome process, great rates

My experience with AMB started with Rajin handling my application and he did not disappoint.
He answered every one of my queries, emailed me back on days off and late hours and kept me in the loop every step of the way.
Couldn’t have been happier, will recommend to everyone! Show details
Ian McPherson
Ian McPhersonSydney, NSW
 

Fantastic Service

Had some money being sent into my account and I didn’t notice the account number was an old one. Australian Mutual helped me sort it out and the money went through. Always has been excellent service from this mob for as long as I have had an account with them. Ten stars out of five. Show details
Elizabeth
ElizabethSydney, NSW
 

So helpful

I needed to discover how to find transfers to a person then print them out then why one of my accounts didn't show on my laptop...because it was hidden Show details
Kath
Kath
 

Peace of mind

Have been a member of this bank for 40 years. I have found the bank to be reliable. My customer service experience has been informative and pleasant. Member Relations Manager friendly and easy to deal with. Show details
Transparency
Customer Service
LWalton
LWalton
 

Helpful & efficient staff

Joined Tartan CU in 1986,slightly confused by various name changes but always found our dealings with all staff very helpful.Thrilled to have our own branch in Rouse Hill Show details
Geoff
GeoffSydney, NSW3 posts
 

Very satisfactory

Very satisfied with answers with the questions I asked was helpful setting up accounts that benefits us. Show details
A happy customer
A happy customer
 

Great experience!!

Applying for a car loan was made easy. The staff were friendly, patient, helpful, and gave good advice.
Both my wife and I were very pleased with the service. Paul & Bernadette who guided us through the process are a credit to the bank.
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ken
kenNew South Wales
 

Thank you for such friendly, helpful service

Adam not only arranged my SMSF Pension withdrawal but also the Contribution back as well...
AND corrected my wife's birth date.
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Ross
RossSydney, NSW
 

Australian Mutual Bank is the best I have dealt with

After several decades with the Commonwealth Bank, sick and tired of dishonesty and lack of service, I finally gave up. Since moving all my personal and business accounts to Australian Mutual Bank, I am constantly surprised by how easy and cost-saving banking has become. Show details
Geoff S
Geoff SSydney, NSW
 
Colin E
Colin ESydney, NSW
 

Help with setting up business term deposits

We wanted to set up a couple of term deposits within our SMSF and needed help from AMB. Our secure email was responded to within hours, our TDs were set up within hours and all done very efficiently, and our display queries were also answered and resolved very quickly. We have been with Credit Unions for over 50 years because of the personal service offered, and our CU has now been taken over by AMB. The personal service aspect has remained. We are VERY happy with the responsive personal service we have received from AMB. Show details
Satisfied
SatisfiedSydney, NSW
 

Helpful service and advice

Thank you for excellent prompt courteous and informative service from the bank officer who answered my call Show details
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