Good guys has to cancel the contract with this company. Otherwise image will get destroyed by the courier company.
Package came to the door but the driver did not gave an effort to deliver . Very arrogant and didn’t bother to wait for few minutes aswell. Definitely not recommend to use the service.
Why would anyone use them
Ordered furniture from west elm in November.
Two things on back order and two things in stock in Sydney. I am in Brisbane.
Have now taken three days off work to get these items at their times they have to me and they never showed up or called.
When I called them they said that they couldn’t get the items from the warehouse yet no phone call to even let me know.
Now another day and another stuff up.
When west elm has made sure my items were available i now get another moved date. After taking today off work.
I have since found out anc actually own and run the warehouse. So if they say west elm didn’t hand it over. Then that is a lie.
It is all ANC run and stuff ups
Worst service ever; totally unreliable
ANC were supposed to pick up a mirror for return to West Elm. Pickup was cancelled without notice on three separate occasions, after I had come home from work each time especially to be there. I spent hours on the phone with ANC and West Elm trying to reschedule. I have never had such a frustrating and dissatisfying experience with any other purchase or delivery company. Avoid at all costs!
Samsung Australia and ANC stuff up
Facing same problem like other reviewers Ordered a Samsung LCD tv and was supposed to get the delivery first week of January in Melbourne.
We received a SMS the night before the delivery with the tracking no with a delivery window of 3 hrs.
Checked the tracking link in the morning and it shows a random picture of a box and a cross instead of a signature saying not delivered and to contact Samsung Australia.
Called Samsung numerous times with no resolution till date.
Next step is calling consumer affairs.
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Terrible. Did not answer his phone and my contactless delivery was recorded as failed delivery
I ordered contactless Ikea delivery of a bookshelf. They called me in the morning, I missed the call and called back. No reply. They then called half an hour; I missed this call and called back straight away numerous times. Finally a email saying as no contact had been made the order was cancelled. This was so unfair as the driver would not answer his mobile; he finally replied to say he was already at home! What an easy way to do you job- call a few buzzes then don’t answer your phone at all at any time
You're better off using a courier pigeon.
Failed to provide the services as described. If you'd like something delivered in a timely and guaranteed manner, the I'd suggest choosing a courier pigeon over this company.
The ANC delivery driver forgot to pick up my item from the warehouse. When warehouse called the driver, it was "too late" to pick up the order. Their delivery times are business hours on Monday to Friday, and it seems that their drivers don't actually do their job on the weekend.
When I called ANC (and the service advisor had the nerve to lie to me), I was told that the wa...
Terrible customer service
ANC service is terrible and after I found the driver had signed for a parcel to say it was delivered when he had not even picked it up I was shocked. Then if and when you finally get through to someone on the phone talk nicely to them or they will hang up on you. How rude , ANC you are a joke, I will be suggesting we move all company courier work elsewhere in future.
This company is a joke!!
Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!
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