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ANC

ANC

1.8 from 202 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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22 reviews
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Shannon
ShannonMelbourne
  • 3 reviews
  • 1 like

I'd give zero stars if I could

published

Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Rocket3
Rocket3South East Queensland, QLD

Why would anyone use them

published

Ordered furniture from west elm in November.
Two things on back order and two things in stock in Sydney. I am in Brisbane.
Have now taken three days off work to get these items at their times they have to me and they never showed up or called.
When I called them they said that they couldn’t get the items from the warehouse yet no phone call to even let me know.
Now another day and another stuff up.
When west elm has made sure my items were available i now get another moved date. After taking today off work.
I have since found out anc actually own and run the warehouse. So if they say west elm didn’t hand it over. Then that is a lie.

It is all ANC run and stuff ups

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
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caroline w
caroline w
  • 2 reviews

Worst service ever; totally unreliable

published

ANC were supposed to pick up a mirror for return to West Elm. Pickup was cancelled without notice on three separate occasions, after I had come home from work each time especially to be there. I spent hours on the phone with ANC and West Elm trying to reschedule. I have never had such a frustrating and dissatisfying experience with any other purchase or delivery company. Avoid at all costs!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
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Craig
CraigGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good delivery

published

After reading reviews on here, I was concerned that we would have problems with the delivery of our Samsung fridge. As it turned out, apart from bringing the delivery date forward by three days (without us asking), everything else went really well. I received a text the day before delivery with an approximate time, then a phone call on the morning to say they were 10 minutes away. During the delivery process itself, the two delivery people were courteous and really careful. Overall, it was a positive experience.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Luke
LukeSouth East Queensland, QLD

Terrible Communication and No Accountability

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Sach
SachGreater Melbourne (Inner), VIC

Samsung Australia and ANC stuff up

published

Facing same problem like other reviewers Ordered a Samsung LCD tv and was supposed to get the delivery first week of January in Melbourne.
We received a SMS the night before the delivery with the tracking no with a delivery window of 3 hrs.
Checked the tracking link in the morning and it shows a random picture of a box and a cross instead of a signature saying not delivered and to contact Samsung Australia.
Called Samsung numerous times with no resolution till date.
Next step is calling consumer affairs.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
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Disgruntled
DisgruntledSydney
  • 20 reviews
  • 48 likes
  • Verified

TERRIBLE SERVICE!!!!!!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Michelle.
Michelle.Greater Melbourne (Inner), VIC

BREACH OF PRIVACY

published

The driver messaged me hours after my package was delivered, wanting to be friends. This is not okay! It is a massive breach of my privacy and should be addressed by management.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Delivery Arrived in Good ConditionYes
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Kathy
KathyGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Terrible Experience.

published

Bunnings delivery was a day late . Driver damaged my partners car due to lack of care during delivery and hassled me about not reporting it.Unable to contact company via phone as number disabled and not reply to email. Very poor service.

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Shane
ShanePerth, WA
  • 15 reviews
  • 4 likes

Absolutely amazing service - The Best !!

published

Have been buying things from Bunnings (Perth - Clarkson) while working away lately, and getting them Delivered..
I can put in a order one day and its delivered the next - by ANC who have been absolutely amazing
Will call me if no-one is home, put our bin in front of the package, deliver and put in the shed, or carport so my wife doesn't have to carry the goods - take a photo of where they've put it (always out of out of view)
Awesome service guys and gals !!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Greg A
Greg A
  • 3 reviews
  • Verified

Great service.

published

My only complaint would be that the courier was too early! I called prior to leaving home and, considering he was miles away, I didn't expect him to deliver before I returned. As it was, I received an SMS while on my way home and found my parcel was left at the back of the house as requested. Very happy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Alexandria Barrett
Alexandria BarrettCentral, SA
  • 4 reviews

Very happy, delivery was way earlier than expected and the drivers were lovely. Thankyou!!

published

Delivered at the exact time, even though we live in a rural area 3 hours from the city, beyond impressed! Arrived in excellent condition and they were very careful when unpacking.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
NatalieAustralian National CouriersSend a private message
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Kirsty
Kirsty
  • 3 reviews

Terrible experience!

published
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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Australian National Couriers
NatalieAustralian National CouriersSend a private message

Dear Kirsty, could you please confirm your State and consignment details. I can then follow up with our State Ops Manager. We apologise for the inconvenience and will aim to resolve asap. Regards, Sophie

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Nana-Baxter R.
Nana-Baxter R.South East Queensland, QLD

the guys that delivered my washing machine were courteous

published

got a washing machine from GOOD GUYS and opted for premium delivery.... and we certainly received it!!!! no fuss, they installed the washer and took the old machine and the rubbish away with them.. AND were very pleasant young men as well, thank you.
Marlene Dorosch of Burpengary East ,,,,and William ford.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
NatalieAustralian National CouriersSend a private message
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Richy Rich
Richy RichGreater Melbourne (Outer), VIC
  • 2 reviews

About bloody time ANC

published

Not a paid review...But just got my delivery a day earlier than I expected. Nice for a change. Makes up for the last three times that were PATHETIC, two out of three were two days late. The drivers response, " Not my EFFING problem"....I kid you not.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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CategoryCouriers
Business Plans Yes
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