I'd give zero stars if I could
Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.
Terrible Communication and No Accountability
ANC cancelled the first delivery with no contact whatsoever. I only found out through proactively checking the status page. The reason "Not Handed Over". When I contacted ANC they said the error message means there was no stock at the suppliers warehouse. They then told ME to contact the supplier to inform them and to reschedule a delivery. I indicated that logistics and supply issues are for the supplier and delivery partner to resolve, not the customer. I was basically fobbed off by ANC as it not being their issue to resolve.
The second deli...very they gave 30 minutes notice that they were arriving 6 hours before the scheduled window. We had someone home fortunately, but I was out. They also tried to deliver to next door, but luckily we managed to catch them. Despite ordering standard delivery AND installation, ANC said they don't do installations and basically dumped the delivery and took off. Leaving us with a massive box to work with. They did say "maybe someone else will come and do the install bit". If you're ordering something online, and the delivery partner is ANC, find another store to purchase from.
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