Name: ANC
Rating: 1.9

Reviews

Priya M. 2 posts

28m

Worst ever delivery service in Australia

Very bad service ever had. They rescheduled twice and no communication provided. I called them and after a long wait they told the delivery needs to be rescheduled due to no capacity to do it. If no capacity why they scheduled in first place, and no communication was made. Very frustrated. Show details

Paul D. Sydney, NSW 2 posts

Perfect Delivery

ANC delivered my Samsung Tv. They were spot on time and called before arriving as well and i got updated texts on the way. Excellent service Show details

Unhappy customer Sydney, NSW

Absolutely terrible & abused by the driver

Absolutely appalling service. The delivery driver called & started to yell at me for not meeting him downstairs complaining there was no parking outside of the apartment complex, I paid for a home delivery inside the home not for my ikea packages to be delivered outside the apartment foyer so was quite confused why he even wanted me to come downstairs. When I went downstairs there was 2 of them in front of 2 free car spaces & met with hostility & abuse. I had to repeatedly request for the main one to calm down & stop yelling as the other one co... Read morentinued to just watch. The driver also remarked ‘do you even want us to deliver’ as though challenging me. He eventually calmed down & started to apologise but I was already pretty distressed from all the abuse I had to endure. I have reported this incident to ikea & will also be following up with a call to this company. These drivers need to understand that when people specifically choose the option for in house delivery it is for a special reason & would prefer not to have to come meet them especially for those that aren’t able to assist with moving the packages into the home if it is heavy. There was 2 drivers with a trolley, all they had to do was buzz my intercom & go up a lift. So simple yet the interaction was so distressing & was made to go downstairs for no reason. I hope IKEA decides to choose another delivery partner as by the sounds of it there are plenty of other unsatisfied customers!

Yamary

THE WORSE SERVICE EVER

complete lack of communication making you wait for hours for the delivery and then 5 minutes notice.
The driver did not want to do his job, because finding a parking spot was difficult.m, so he was rushing with zero care factor.
He parked in a rush blocking the entrance of my building garage. Causing all sort of trouble with my neighbours.
I asked couple of times to check that all items were delivered and responded “I am taking pictures”
The result of his negligence is that the bed I purchased from IKEA couldn’t be assembled and I have to wait another week.
Wrong actitud. Show details

Bianca G.

1mo

Can’t fault this service

Driver was on time, professional and polite. The communication was great and overall a seamless delivery. Best experience with a courier in a long time. Show details

Chris T.

2mo

Fast and secure

Parcel placed off the ground, under shelter and not in plain view in wet weather. Fast delivery as well Show details

Kevin Greater Melbourne (Metropolitan), VIC

3mo

Very rude driver

I don't why bunnings uses their service for delivery?
When the driver with my ordered door arrived at my front door and I told him to go back to my garage door easier to unload it.It totally only took half a munite.The driver(old man with glasses,picker name:[NAme Removed]) was very impatient and kept saying" [Content Removed]". Show details

Getting more annoyed Sydney, NSW 3 posts

4mo

Absolutely disgusting

Absolutely disgusting service.
First he said that he couldn't take the mattresses up the stairs because it's a new house and he could damage the walls I said so take it up the stairs and don't damage the walls He says oh but I might I said well don't It's a new house also he was trailing mud both of them up from outside into the timber floors up the stairs and onto my new carpet of my new house build.
I asked him do you take your shoes off when you walk in your own house He said what I don't understand I said you're bringing mud into my house a... Read morend my shoes were clearly outside the front door and he wore both of them all their shoes He said that he has to wear his shoes they are safety shoes they were a pair of dirty old runners so seriously he wouldn't wear shoes in his own home but he wore them full of mud into my brand new house absolutely disgusting. I would like someone to call me and give me a phone call because the mud and cleaning that is now required to clean my carpet in my brand new house is unacceptable

tgicarlojc

4mo

Wrong item delivered and Rude over the phone

Wrong item delivered on 11/12/23, Monday. Rang today 12/12/23, Tuesday at around 7.35am (WA time) and inform the girl I spoke with that I have limited time coz im on my way to work. The bbq griller delivered wasn't the one paid for. There 2 air fryers waiting to be delivered. I query about the wrong item to the girl and she told me to ring the supplier which I told her I already did before ringing them. I wasn't able to get through with the supplier that's why I'm getting more with them.(anc) she told me since I'm on my way to work I have to r... Read moreing the supplier later in the day. I then query about the 2 air fryers that was ordered at the same time and she asked for the tracking no. which I have mentioned on the first item. When I can't provide any tracking no. She said only the griller was booked and can't find any other info re the fryers. I did mention that someone rang me yesterday and confirmed my name and address for the delivery today between 10am to 1pm. And yet she said I can't find any info and since your on a limited time, ring the supplier when you're at work during your free time. I stop for a few minutes and then I said ah okay Thank you! Then I hang up. My complaint is " she's pushing me to go to work and enquire with the supplier whereas I know when to stop the conversation before I leave my house. The purpose of my call was to informed your mistake item delivered to me and to ask where are the 2 air fryers? I can feel she's trying to end our conversation in a different tone of her voice and pushing me to go to work since I mentioned I have a limited time. I know what to do she don't have to tell me. The driver was nice and apologetic about the mistake in unloading the wrong item. Our short convo from yesterday and today thru messages was good and swapped the item. All sorted today with the bbq griller. I'm still waiting for the details on 2 air fryers that was meant to be delivered today.

Sophie C.

4mo

Delivered on time and super friendly

Ardash and Prasham drivers 479, kept me informed throughout the morning of what time they’d arrive and even waited a couple of minutes for me to get home. Great friendly staff. Show details · 1

Amz Metropolitan Adelaide, SA

4mo

Absolutely appalling and disappointing

I purchased my new fridge from my local store which organised delivery via ANC. I paid for a premium service for install of my new fridge and removal of my old fridge and I was advised that it would be done with no problems at all. ANC were given specific instructions, that the delivery was for a town house with a narrow staircase and that it would require 2 people to deliver.

They arrived at my property, assessed the area, put marks all over the walls, were rude and spoke in their own language right in front on me, complaining that both frid... Read more

ges were too heavy to install and remove. They complained that they would need 4 people to do it, said it was too heavy and would hurt their backs. I then spoke with their boss over the phone, he was refusing for his workers to compete the work also, was rude and very abrupt over the phone and said it wont be done. Not only did I pay for a premium service, but both my new fridge wasn't installed and my old fridge wasn't taken away, which I paid for. They refused to come back and help me install the new fridge and take the old one away. I am completely disappointed and furious that this company has left me in this situation. When i moved to my property, not only did my removalists get my original fridge up with no problem, they only had 2 people moving it and wernt rude to me at all! Beside the point of them being removalists, if your a removalist or a delivery contractor, if you commit to a job, then complete the job to a customers satisfaction, not be a rude company, don't take on the job if you cant handle it or cant do it. It's that simple. No stars given if there was an option!! Absolutely appalling company and service!!

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NKathryn South East Queensland, QLD 4 posts

5mo

Fast and friendly delivery

Great delivery service. There was 2 couriers and they were both polite and friendly. I ordered the delivery just 3 days ago. I was expecting my delivery to come atleast in a week at the earliest......I'm very impressed Thank you Show details

Noel 3 posts

5mo

AVOID ANC DELIVERS - WORST CUSTOMER SERVICE

We ordered a fridge from the Good Guys and paid for premium delivery which included delivery and installation. I will never buy anything from the Good Guys while they continue to use ANC Delivers.

The delivery was on time which is great, but as soon as the driver came into the house to see where it needed to go he became aggressive and outright refused to bring the fridge into the house as it needed to come down some stairs. This was explained when we purchased the fridge, and again when the deliver... Read more

y time was being confirmed that morning. The driver then claimed he couldn't get his van down our driveway. This is strange since the moving company we used were able to get a larger van down no worries. He then said the fridge wouldn't fit in the gate, so I removed the latch on the gate. After 20 minutes of him arguing with us, he eventually brought the fridge down the driveway. I helped him with it down the stairs while he aggressively shouted at me. I have never had such a poor experience with any company, delivery or otherwise, and it looks like I'm not the only one who has had a similar experience.

Australian National Couriers DM 5mo

Hi Noel, i apologize for the service received. Can you please email customerfeedback@ancdelivers.com.au with your name, state, reference number and the date this was delivered and we can investigate further. thank you

Steph 2 posts

5mo

Late with no communication or apology

I placed an order via IKEA and booked a delivery date. I was given a 7am to 7pm delivery slot.
They never arrived nor communicated they were not coming
They came the next day, no apology and no care that someone had stayed home a full day.
Terrible Show details

Australian National Couriers DM 5mo

Good morning Steph, Our sincere apologies that this has been your experience. Your feedback is important to us, could you please send through more details (name, state, job number etc.) to customerfee... Read more

dback@ancdelivers.com.au and we can investigate further. thank you