ANC

My experience dealing with ANC Courier Service was very stressful. They failed to deliver my new Miele dishwasher on the appointed day without any explanation or even contact (there has never been an explanation). After 2 further wasted days of extensive calls to Miele and Good Guys (the vendor), a new delivery date was finally arranged. On that day, there was no contact providing delivery details until I rang yet again. This was then one week later. The 2 guys who delivered and installed the machine were polite and efficient. But I would not recommend ANC and wonder why any reputable company continues to use them.

I never have chosen the company by myself.
but the brillant online shop i bought, Pottery Barn Kids, chose this idiotic company for delivery.
and as you all have seen from other reviews and stars given.
I dont need to explain the same thing

Waited all morning for a delivery and installation in inner city Sydney. Truck driver told parking 20 meters from home for drop off and parking. I was told it was too far and they could not park the truck because it was full of valuables (??) and DROVE OFF
No idea when I will receive my dishwasher.

Zero star, worst delivery company in Australia. Don't know why samsung is using this rubbish company for their deliveries where as there are alot of other better companies like dhl, tnt and fedex. Ordered tv from samsung 3 weeks ago still not recieved. This ANC keep cancelling my delivery for no reason. When i contact samsung they saying my tv is already with anc for delivery. And ANC on other end is hopeless.

They are yet to deliver my coffee table ordered from pottery barn even although they have said it’s been delivered. I even received a text message 5 mins before it was due to arrive (after waiting at home) to say they are sorry but it wasn’t even loaded on the truck?! Still waiting for this item to be delivered!

Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.

Got an Ikea order delivered by these guys and one item was missing. Not a huge problem in itself. But when I go to the store I can't get a refund because 'I signed that everything was there', Low and behold theres a fake signature and photos of my doorstep. I was actually home for this delivery and had my door open but they didn't knock or even attempt. They dropped the packages (which were damaged) and I can tell they noticed that some were missing as they were yelling expletives up and down the street while unloading. Then they dropped the pa...

Ordered from pottery barn kids in November. Received text message in January saying they were delivering the following day. My partner took the morning off work and no one showed up. There was never any correspondence to explain or to reschedule delivery. 2 months later and 6 excruciating phone calls to pottery barn / ANC later I am none the wiser as to where my delivery is and whether it will be delivered this year. Empty promises each time and pure incompetence with each company blaming the other and taking zero responsibility for their sho...

Pottery Barn are great! But ANC can't read directions. They sent my delivery to the wrong address. ANC never read their emails or updates. I spoke to a female the day before delivery. She assured me that she has written the correct address of delivery and there will be no problem. I had little faith and sent a email in the morning to ANC and a text message reply to their notification text. Was forced to report it to Pottery Barn once again. Pottery Barn will contact them as they can't understand why ANC didn't update the information for the dri...

First delivery did not arrive despite a call the day prior. When I called Samsung they told me they could not help because the item had been dispatched. Samsung would not provide the name of the courier or a tracking number. The tracking function on the Samsung Website does not function and I spent hours on hold with Samsung only to be hung up on multiple times.

I emailed the online support team at Samsung per instructions on the website and was supposed to have a response within 24 hours. Three weeks later, I’m still waiting. I finally got th...

I place an order via Pottery Barn on 26 December 2021 for a bed frame. Understandably, everyone was facing delays over Christmas. In line with the advice provided at the order point, I was expecting my bed mid-February 2022.

Firstly, I received a text message from ANC on 20 January 2022 advising my delivery was scheduled on 21 January 2022 between 9am-12pm. I left work on this day to be available to accept delivery. The delivery never arrived and I was not contacted by anyone.

I then made contact via Pottery Barn, who confirmed they would fo...

ANC delivery driver was probably the best professional, well mannered and kind human being I have encountered. His Last name is Fawzia. He came with another person. Delivered, unpacked, installed and removed my old washer and all packaging. Even turned it on and showed me that it works. Even though he had 40 deliveries today and I was the second last, they still managed to keep their smile on. Truly amazed by their hard work. Well done. Keep up the good work.

My samsung TV got delivered broken and delivery guy took the tv back at the same time after that no response
Called customer service agent and he hungs up. Absolutely ridiculous. I dont know what to do

After reading through the reviews here, I can see that I am not alone in dealing with ANC. The absolute worst experience I have ever had and the first comment/review I have ever written.
Ordered a TV and sound system from Samsung, no problem. Then got the message that it will be delivered in two weeks. I Rang Samsung and asked if I can pick the item up at a store instead of using delivery. They said you need to speak to ANC. ANC first cancelled my order and said yes go to any Samsung store in Melbourne and it will be waiting for you. These sto...

I've never seen such consistency in relation to negative customer experiences on review sites. Everyone is having the same issues with delays and I'm no different.

I ordered a television on the 31st of January. It was initially promised on the 16th of February but this date has been pushed back twice. The first time it was pushed back, it took 3 weeks and two follow-ups with the merchant for another date to be provided. It's just been pushed back another 3 days with no delivery time specified.

I have a feeling that ANC provides a competitive...