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Great delivery and driver. Rubin is the best
This delivery rates as the best I had. The order went through easily and I was kept informed all the way. The driver, Rubin, even phoned me and was on time.
Professional and prompt
I have received approx 10 deliveries from Bunnings in the last couple of months, every single one has arrived within 2 days of placing the order. That is highly unusual in Victoria during covid, where Australia Post takes a month, or more!
ANC provide good notifications , every order has been correct and in perfect condition. I was home when the last order was delivered and the driver was very professional, helpful and friendly.
Have to admit that I am very surprised to see so many terrible reviews here on product review.
Having had bad experiences with other logistics companies I was relieved that my TV from Good Guys was delivered on time - I received a message the night before to advise time frame, then another one advising my delivery was 30 minutes away, TV delivered pretty much 30 minutes later. Well done ANC.
About bloody time ANC
Not a paid review...But just got my delivery a day earlier than I expected. Nice for a change. Makes up for the last three times that were PATHETIC, two out of three were two days late. The drivers response, " Not my EFFING problem"....I kid you not.
Parcel left on street
Today I was meant to receive a parcel from my pet items provider. When going out to do errands I found the box on the street, leaning towards my door but no one had rang the bell to alert me they were leaving the parcel. Anyone could have passed and taken my box. If the delivery person was in such rush that could not even ring the bell and find out if someone could come to the door to receive the parcel, he/she should have at least put on the inside of the property or even on top of the wall. Terrible service, I dont feel safe knowing that they would be delivering my items, they could be just taken by anyone passing by my street and I would not even know that my parcel had been "delivered". Avoid them.
Driver was rude as carried on to the client as there were stairs at the property. Both Bunnings and ANC advised it was a steep site with 2 stair cases. Terrible service. Took photos in the clients home without permission. Don’t Risk using these guys
Had a very good experience!
We had a washing machine delivered and an old one taken away. The delivery and removal was via a very narrow staircase and tight turn around. The guys turned up on time, took great care of my mums property and were quick and polite. We had an excellent experience. Thank you so much.
Hiring the worst drivers in NSW, guy would not listen to requests to bring items to the door.
Driver named [name removed] refused to bring Ikea items to my door, and he put all the items into the garage when the door was 5 meters away. The door did have a small flight of stairs (less than 10 steps) and he had a intern driver who he bossed around anyway - but refused to deliver items as promised on the ANC website. When I asked [Name Removed] which company he worked for, he blatantly lied and said he worked for IKEA and laughed. There were both boxes and towels, and he put the towels UNDER my boxes, making them oil from the garage fl...oor. He kept insisting that he had authority to leave the items in the garage, when I was point blank in his face telling him he could not put the items in the garage. (I pay the rent so I have authority on where the items can be left). I have had deliveries from Aus Post, Fastway, Amazon, DHL, they are the worst by far.
Amazing lack of service
Purchased 2 fridges from Good Guys paid for upgraded delivery service including additional per step money to deliver upstairs, installation and removal of old fridges. Driver arrived with small bar fridge for downstairs which he left in its carton outside, when I enquiredwhere the other larger fridge was for upstairs he claimed he had no idea and drove off, 5 minutes later he reappears and advises he has the other fridge. Constant complaining from the driver how this was really a 4 man job whilst they, 2 of them delivered the fridge upstairs. ...Whilst installing it they dragged the old fridge across the kitchen floor ruining it. Rang Good Guys immediately who advised they would rectify it ANC contacted me sent someone out to check damage and advised me to get a quote, all going well I thought, submitted the quote and that was the last I heard from anyone, chased it several times with both companies, and was told by ANC that the quote was excessive, and they were getting their own, again heard nothing, constantly asked Good Guys to follow it up, nothing. After several months I lodged with fair trading, and eventually they paid the original quote amount I had submitted ,what an ordeal, NEVER AGAIN, in future the first question I will be asking when I purchase anything that needs delivering is, what delivery company do you use?
The most poor excuse of service I've experienced in a company and a delivery team (driver 7303)
The laziness and rudeness of driver 7303 who does the delivery run from the Good Guys Bankstown Home Centre.
Refusing to complete a job - One that was paid for in full $70. To deliver, install a new washing machine remove the old unit, responding "This is too hard to move and install, this is not my problem."
My brother and I went over the next day to my folks place and completed their job in 10 minutes (What 2 professional delivery guys couldn't do apparently). If I had known how useless they were, I would have done it myself and saved $70. ...I contacted ANC to bring this up, they didn't care. How is a courier company able to get away with hiring such incompetent, lazy drivers, unprofessional staff and providing horrible customer service able to continue running??
Friendly, on time and efficient service. Jebran from Miele was very professional to deal with and very competent. He ensured the appliance was installed correctly, explained its functions and provided very useful advice.
we needed a special phone for an elderly member of our family because his landline had dropped out. I phoned Telstra in the afternoon and by 8.30 pm the courier had arrived and the phone was set-up and ready to go. The courier was so helpful, explaining clearly what we needed to do to use the new phone and setting it up so it was ready for calls.
I would recommend ANC couriers to anyone needing fast and efficient delivery of items.
My delivery (the first with your company) was perfect! The driver called when expected, and gave us an expected arrival time- spot on!! Ali was delightful- shook my hand when he introduced himself, and then we had a quick chat while his off-sider brought in my new fridge. Rarely have I had service like this- I wish Ali all the best in the future. Others could learn from his attitude to a customer.
You know what, they weren't half bad.
I saw these reviews before my delivery was due and it scared the living daylights out of me! I was fully prepared for everything to go wrong, but you know what, it didn't! The delivery drivers were nice and cooperative and didn't mind wheeling the delivery across a long carpark. Thanks guys.
Hopeless customer service standards
The above reviews are all valid. I would not have given them any stars either but had to do so in order to leave a review. ANC is a totally hopeless company. They delivered my furniture and whilst unloading the items, scratched my floor tiles. Contacted them on several occasions and no response nothing. Had to go through the furniture store in order to get them responding! Only for them to send out a hopeless representative weeks later, who knows nothing and only to inform me they are not responsible for the scratches. It's pathetic enough that...I had to go through the furniture store to lodge my complaint to ANC, and the manager of the furniture store is nice to assist me with the claims process. I will never use ANC ever again and hope big companies will not use their services either since they have a hopeless customer service department and not a responsible and reliable company!
On time and good customer service
My ikea bed frame was delivered on time and quick. Was happy to be Notified with email and text msg. Appreciate Paul bringing all the heavy items inside. Friendly and professional. Thanks!
The two deliverers from ANC exceeded our expectation
We had an LG fridge, Sony TV and other appliances delivered to our place from the Good Guys this month. After reading the reviews about ANC, we were understandably apprehensive. Upon calling ANC, we were able to track the deliverers' progress and had a fairly good idea of when they would arrive. They gave us a 30-minute warning as arranged. Our delivery was made complicated by the fact that our fridge was especially tricky to bring inside - the other appliances posed no problem. The two deliverers worked with us diligently to find a solution and together we managed to have this very heavy fridge brought into our home. We can confidently say that our experience with ANC has exceeded our expectation on this occasion.
ANC not so bad
After reading some reviews here I was worried about ordering online with IKEA and getting my table and chairs delivered. I took the chance and my goods were not only delivered in good condition and up 3 flights of stairs but earlier than my delivery window. The driver called me to check if it was OK to deliver early and it turned out really well. Sorry that others didn't have the same experience :o(
Claim rejected towards faulty installation of washing machine!
Our washing machine purchased from Good guys and ANC was responsible for delivery and installation. As scheduled they did delivery and install in timely manner however installation was faulty. They set a 14 mins cycle and left within 5 mins as in was all fine. But at the end of the cycle we realised that all the water from the inlet pipe was coming out. This ruined our loose lay vinyl planks just outside our laundry. ANC has rejected our claim saying they aren’t responsible for this!!! Not satisfied with their customer service.
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