I'd give zero stars if I could
Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.
Terrible service. Unreliable and unprofessional. Avoid at all costs!
I place an order via Pottery Barn on 26 December 2021 for a bed frame. Understandably, everyone was facing delays over Christmas. In line with the advice provided at the order point, I was expecting my bed mid-February 2022.
Firstly, I received a text message from ANC on 20 January 2022 advising my delivery was scheduled on 21 January 2022 between 9am-12pm. I left work on this day to be available to accept delivery. The delivery never arrived and I was not contacted by anyone.
I then made contact via Pottery Barn, who confirmed they would fo...llow up my order on their end. I was told by Pottery Barn that this was a common theme for ANC and lots of their clients complain. Further, I can't understand why anybody is still using this horrible company. No word from Pottery Barn of ANC for some time. It wasn't until I was contacted by ANC around the beginning of March, confirming that delivery was now scheduled for Wednesday 16 March 2022 and that I would receive a text message the day before with a specific time frame. I again arranged to be home on this day. On Thursday 10 March 2022, I received a text message advising delivery will occur on Friday 11 March 2022 between 8am-11am. Given the short notice, my ability to accept delivery was limited. At 8:11am, I received a message saying that delivery was expected in 60 minutes. I left work to accept delivery. I received a phone call whilst I was driving home from Amelia, one of my delivery drivers who was at my home address, I advised that I wasn't far away. By the time I got home, the driver had left. I arrived home at 9:05am.
The worse experience of my life with ANC delivers
I got a death threat and being rapped by the foreign delivers guys in my own house and I reported to the media and to my local police department this is not acceptable at all !!!!
The reviewer stated that an incentive was offered for this review
Terrible Communication and No Accountability
ANC cancelled the first delivery with no contact whatsoever. I only found out through proactively checking the status page. The reason "Not Handed Over". When I contacted ANC they said the error message means there was no stock at the suppliers warehouse. They then told ME to contact the supplier to inform them and to reschedule a delivery. I indicated that logistics and supply issues are for the supplier and delivery partner to resolve, not the customer. I was basically fobbed off by ANC as it not being their issue to resolve.
The second deli...very they gave 30 minutes notice that they were arriving 6 hours before the scheduled window. We had someone home fortunately, but I was out. They also tried to deliver to next door, but luckily we managed to catch them. Despite ordering standard delivery AND installation, ANC said they don't do installations and basically dumped the delivery and took off. Leaving us with a massive box to work with. They did say "maybe someone else will come and do the install bit". If you're ordering something online, and the delivery partner is ANC, find another store to purchase from.
Find out how ANC compares to other Couriers
Know better, choose better.
We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.
Hiring the worst drivers in NSW, guy would not listen to requests to bring items to the door.
Driver named [name removed] refused to bring Ikea items to my door, and he put all the items into the garage when the door was 5 meters away. The door did have a small flight of stairs (less than 10 steps) and he had a intern driver who he bossed around anyway - but refused to deliver items as promised on the ANC website. When I asked [Name Removed] which company he worked for, he blatantly lied and said he worked for IKEA and laughed. There were both boxes and towels, and he put the towels UNDER my boxes, making them oil from the garage fl...oor. He kept insisting that he had authority to leave the items in the garage, when I was point blank in his face telling him he could not put the items in the garage. (I pay the rent so I have authority on where the items can be left). I have had deliveries from Aus Post, Fastway, Amazon, DHL, they are the worst by far.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Australian National Couriers representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.