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I ordered a sofa and an ottoman from a furniture company in Melbourne on Black Friday i.e at the end of November. Was told they had it in stock. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had NO IDEA...what to do. When I finally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. They confirmed the delivery yesterday for 2-5pm. Arrived here today at 11.00am! Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! Am waiting to hear when they intend to deliver the ottoman before I'll cancel it. This company has terrible customer service and obviously can't handle an influx of orders. I DON'T RECOMMEND it to anyone and WILL make sure I don't deal with any company in the future that uses them for deliveries. Unless you too want this kind of service, I suggest you do the same.
After reading the previous reviews I feared the worst that I may never see my Bunnings order. I had a text message first thing this morning and a follow up message mid morning advising me the delivery was 20 minutes away. The message contained a real time tracking link and he arrived on time. I had ordered a number of items ( some quite heavy) which arrived in perfect condition and unloaded with no fuss. The driver was the happiest and friendliest delivery driver we have had during the whole pandemic.
Disappointing driver, head office
Delivery driver didn't watch where he was walking and stood on and broke my sons toy. This was ok, as accidents happen. But ANC head office didn't want to know about it, which was quite disappointing, but tells me everything I need to know about this company, their processes, and their values.
Great service, fast and efficient.
Ordered a big TV direct from Samsung, Australia National Couriers brought our tv to us, fast, safe and sound.
Kept us informed every step of the way, phoned me the day before to give me a 3 hour window, and was actively able to track exactly where courier drivers were via GPS.
Couldnt ask for more from a courier company, keep up the great work. :)
Yes they delivered washing machine and went out of the way to put in laundry for me. Very professional and helpful service rendered by this company. Highly recommend to anyone.
very rude delivery
this was a product purchased from Bunnings and was to be delivered in a week, but the delivery person that did was total out of act and arrogant. was mumbling in Indian which seemed like coursing. Did not want to be there and kept egging the 2nd man who was more willing to help.
in the end he just dumped it in the drive way and left, where I got it move with the help of my son.
this guy should be stripped of his delivery rights and fired from ANC, who I believe are trying to do a good job .
Absolutely amazing service - The Best !!
Have been buying things from Bunnings (Perth - Clarkson) while working away lately, and getting them Delivered..
I can put in a order one day and its delivered the next - by ANC who have been absolutely amazing
Will call me if no-one is home, put our bin in front of the package, deliver and put in the shed, or carport so my wife doesn't have to carry the goods - take a photo of where they've put it (always out of out of view)
Awesome service guys and gals !!
Big thumbs up to Jebran and his team for delivering our pottery barn dining table and chairs. They were professional, friendly, helpful and went above and beyond. They arrived within the designated time slot, were careful with the items and super helpful. Thanks team Jebran!
Had 5 deliveries with ANC this year - 1x Ikea and 4x Bunnings - and all were fine. The IKEA blokes were pretty average, but the Bunnings deliveries were all cheerful and helpful. Special shout-out to ... Orion? I think his name is. Lovely guy, a real pleasure to deal with.
Items arrived on time and in good condition, and the drivers took care with unpacking and hand-off.
Tracking is excellent but unfortunately never seems to be available / accessible until I get the text message telling me they are 5 - 10 minutes away, so not really helpful.
Amazing service from Tony driver 434
From bunnings sent me a sms prior to arriving to my apartment arrived on time
was very very polite and also helped me take items inside my apartment as he explained to me that the bunnings don't deliver inside but he was more then happy to help me as I told him I was a single mother great experience I have received from this young man
Criminal organisations have better conduct
Driver drove car into our property causing significant damage. Driver shirked responsibility and is evading police. ANC is protecting driver and is avoiding responsibility and is refusing to assist. I am left with financial loss of repairing my property and or paying my insurance premium and losing my no claim. Criminals get away with less. Please don’t support such a dishonest company with your custom.
The 2 man crew, Satinder and his colleague went above and beyond to ensure the safety of the item whilst delivering on time. The delivery was painful but managed to still delivery the item safely and they were very helpful for me. Highly recommended
My only complaint would be that the courier was too early! I called prior to leaving home and, considering he was miles away, I didn't expect him to deliver before I returned. As it was, I received an SMS while on my way home and found my parcel was left at the back of the house as requested. Very happy.
Very happy, delivery was way earlier than expected and the drivers were lovely. Thankyou!!
Delivered at the exact time, even though we live in a rural area 3 hours from the city, beyond impressed! Arrived in excellent condition and they were very careful when unpacking.
Driver got mad at me
The incompetent driver got mad at me because he couldn't find my front door. At first he was trying to unload stuff at the garage driveway and just leave it there and when I told him that he should drive to my front door instead and unload the items, he got angry at me. lol
When asked why couldn't he come to the front door instead, he said he couldn't find it! Haha There is a huge sign post infront of my building that you can't miss and not a single delivery drivers have ever complained about not finding my front door. I have a feeling he was just too lazy and didn't care. No need to get angry at customer because of your incompetence!
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