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ANC
Terrible service. Unreliable and unprofessional. Avoid at all costs!
I place an order via Pottery Barn on 26 December 2021 for a bed frame. Understandably, everyone was facing delays over Christmas. In line with the advice provided at the order point, I was expecting my bed mid-February 2022.
Firstly, I received a text message from ANC on 20 January 2022 advising my delivery was scheduled on 21 January 2022 between 9am-12pm. I left work on this day to be available to accept delivery. The delivery never arrived and I was not contacted by anyone.
I then made contact via Pottery Barn, who confirmed they would fo...
Read morellow up my order on their end. I was told by Pottery Barn that this was a common theme for ANC and lots of their clients complain. Further, I can't understand why anybody is still using this horrible company. No word from Pottery Barn of ANC for some time. It wasn't until I was contacted by ANC around the beginning of March, confirming that delivery was now scheduled for Wednesday 16 March 2022 and that I would receive a text message the day before with a specific time frame. I again arranged to be home on this day. On Thursday 10 March 2022, I received a text message advising delivery will occur on Friday 11 March 2022 between 8am-11am. Given the short notice, my ability to accept delivery was limited. At 8:11am, I received a message saying that delivery was expected in 60 minutes. I left work to accept delivery. I received a phone call whilst I was driving home from Amelia, one of my delivery drivers who was at my home address, I advised that I wasn't far away. By the time I got home, the driver had left. I arrived home at 9:05am.
The worse experience of my life with ANC delivers
I got a death threat and being rapped by the foreign delivers guys in my own house and I reported to the media and to my local police department this is not acceptable at all !!!!
The reviewer stated that an incentive was offered for this review
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| Category | Couriers |
|---|---|
| Business Plans | Yes |
Extra Information
excellent service
Excellent service
Excellent service
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We are sorry to hear of your recent experience, rest assured the matter you have raised is taken very seriously by ANC and requires further investigation. Could you kindly contact us via email commste...
Read moream@ancdelivers.com.au and provide your name. the job number and time/date of delivery so we can conduct a full and thorough investigation. Thank you