1 photo
Australian National Couriers

Australian National Couriers

1.8 from 144 reviews · View Statistics

Reviews

2.1

75 reviews
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
John Deaux
John DeauxGreater Melbourne (Inner), VIC
  • 5 reviews
  • 5 likes

So bad. Just…so. BAD.

published

Yes let me waste an entire day waiting for you from 7am till 7pm to drop a parcel off only to then have to reschedule because the courier was lazy who couldn’t be bothered to ring a doorbell then telling me that it’s actually not your problem that your courier stole my mail. Imagine that! Just when I thought CouriersPlease were the wet fart of Australian couriers, ANC really went and outdone themselves!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Daz
Daz
  • 4 reviews
  • 1 like

Worst courier service ever

published

Arrived to deliver outside of specified delivery timeframe (apparently) which was a full 8 & 1/2 hours across the day so nothing unreasonable or unachievable. Then lied and said that the premises was unattended when it definitely wasn't. Wouldn't provide photographic evidence of delivery attempt to the 'unattended premises' either. Worst courier service that i have ever had the mispleasure of dealing with. Avoid them at all cost.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Other Couriers

 
 

0.0
(1,234)
Damien C.
Damien C.Melbourne
  • 4 reviews
  • 2 likes

All good

published

Had 5 deliveries with ANC this year - 1x Ikea and 4x Bunnings - and all were fine. The IKEA blokes were pretty average, but the Bunnings deliveries were all cheerful and helpful. Special shout-out to ... Orion? I think his name is. Lovely guy, a real pleasure to deal with.
Items arrived on time and in good condition, and the drivers took care with unpacking and hand-off.
Tracking is excellent but unfortunately never seems to be available / accessible until I get the text message telling me they are 5 - 10 minutes away, so not really helpful.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Couriers

Find out how Australian National Couriers compares to other Couriers

Know better, choose better.

Compare all

Can't even deliver to the right address

published

I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Tiarni massoud
Tiarni massoudSydney, NSW

Amazing service

published

Amazing service from Tony driver 434
From bunnings sent me a sms prior to arriving to my apartment arrived on time
was very very polite and also helped me take items inside my apartment as he explained to me that the bunnings don't deliver inside but he was more then happy to help me as I told him I was a single mother great experience I have received from this young man

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Jake
Jake
  • 2 reviews

Wish I could give zero stars...

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Poor customer service

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Denise B.
Denise B.Sydney, NSW
  • 3 reviews
  • 1 like

Delivery Contractors are absolutely shocking!

published

Delivery Contractors are the worst. Turned up to our house on Sunday earlier than the specified time on their text message and left because they claimed nobody answered the door. Thankfully Good Guys waived the delivery expense that I would have had to pay again and rescheduled for the next day. Sent a message that same night to let us know that they would deliver fridge between 11.30 - 2.30 so took the day off from work to receive it only to get a phone call telling me that they wouldnt deliver on this day and we would have to reschedule again without any reason why. I wouldnt purchase anything online from the Good Guys ever again because of this company.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Other Couriers

 
 

0.0
(1,234)
  • Verified

Poor delivery and poor communication

published

Delivery schedule Saturday. They Tried to rebook for Sunday. They called on Sunday to say they dont deliver Sunday to our area. Reflects badly on company management. No communication whatsoever.

Incentivised ReviewNo
Sender or ReceiverReceiver
Couriers

Find out how Australian National Couriers compares to other Couriers

Know better, choose better.

Compare all

Criminal organisations have better conduct

published

Driver drove car into our property causing significant damage. Driver shirked responsibility and is evading police. ANC is protecting driver and is avoiding responsibility and is refusing to assist. I am left with financial loss of repairing my property and or paying my insurance premium and losing my no claim. Criminals get away with less. Please don’t support such a dishonest company with your custom.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Luke
LukeMetropolitan Adelaide, SA

Excellent Service

published

The 2 man crew, Satinder and his colleague went above and beyond to ensure the safety of the item whilst delivering on time. The delivery was painful but managed to still delivery the item safely and they were very helpful for me. Highly recommended

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australian National Couriers
Sophie B.Australian National Couriers
Keri Mallia
Keri MalliaGreater Melbourne (Outer), VIC
  • 5 reviews

Unprofessional

published
Incentivised ReviewNo
Sender or ReceiverReceiver

Absolutely disgraceful

published

Could not be bothered to install our fridge kept making up excuses then wanted us to sign to say any damage caused (getting it through a door and down one small step) was not their fault. Condescending, lazy and rude. Do not use them, can’t believe JB HI FI use them!!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Greg A
Greg A
  • 3 reviews
  • Verified

Great service.

published

My only complaint would be that the courier was too early! I called prior to leaving home and, considering he was miles away, I didn't expect him to deliver before I returned. As it was, I received an SMS while on my way home and found my parcel was left at the back of the house as requested. Very happy.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Other Couriers

 
 

0.0
(1,234)
Casey
CaseySydney, NSW

Not good customer service or delivery!

published

The driver called when out the front of the house. I was home - missed his call. Called straight back - no answer. He left.
Rang the office. Rude. Not good customer service.

Incentivised ReviewNo
Sender or ReceiverReceiver
Couriers

Find out how Australian National Couriers compares to other Couriers

Know better, choose better.

Compare all
Page 1 of 5
See all Australian National Couriers reviews

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Australian National Couriers representatives

Other Couriers

Previous
Zoom2u

Zoom2u

4.8
(714)
Dogtainers

Dogtainers

4.7
(664)
PACK & SEND

PACK & SEND

4.5
(4,933)
Parcelpoint

Parcelpoint

4.5
(3,057)
Jetpets

Jetpets

4.3
(686)
Big Post

Big Post

4.4
(154)
Interparcel

Interparcel

4.1
(2,009)
Smart Send

Smart Send

4.0
(1,411)
Sendle

Sendle

4.0
(9,133)
comGateway

comGateway

4.2
(64)
Transdirect

Transdirect

3.5
(2,561)
Next
See all Couriers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.