Worst Delivery Company in Australia
Zero star, worst delivery company in Australia. Don't know why samsung is using this rubbish company for their deliveries where as there are alot of other better companies like dhl, tnt and fedex. Ordered tv from samsung 3 weeks ago still not recieved. This ANC keep cancelling my delivery for no reason. When i contact samsung they saying my tv is already with anc for delivery. And ANC on other end is hopeless.
Pretend to deliver
They are yet to deliver my coffee table ordered from pottery barn even although they have said it’s been delivered. I even received a text message 5 mins before it was due to arrive (after waiting at home) to say they are sorry but it wasn’t even loaded on the truck?! Still waiting for this item to be delivered!
I'd give zero stars if I could
Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.
Got an Ikea order delivered by these guys and one item was missing. Not a huge problem in itself. But when I go to the store I can't get a refund because 'I signed that everything was there', Low and behold theres a fake signature and photos of my doorstep. I was actually home for this delivery and had my door open but they didn't knock or even attempt. They dropped the packages (which were damaged) and I can tell they noticed that some were missing as they were yelling expletives up and down the street while unloading. Then they dropped the pa...ckages, forged my signature, and ran. Now I am out several hundreds of dollars without a refund for 'signing' and the drivers have committed a federal offence. Thanks for that. Theres also no direct way to contact with complaints as their website seems to be commercially focused rather than customer.
Absolutely woeful. Call centre in Phillipines just hangs up. Samsung goods missing. Beware.
First delivery did not arrive despite a call the day prior. When I called Samsung they told me they could not help because the item had been dispatched. Samsung would not provide the name of the courier or a tracking number. The tracking function on the Samsung Website does not function and I spent hours on hold with Samsung only to be hung up on multiple times.
I emailed the online support team at Samsung per instructions on the website and was supposed to have a response within 24 hours. Three weeks later, I’m still waiting. I finally got th...rough to Samsung and was told the shipper was DB Schenker and that the problem was theirs. I was not given a tracking number or consignment number and had to identify myself by phone number and email address. They told me the delivery was outsourced to ANC so I called their call centre based offshore. I was continually fobbed off and told the delivery was pushed back. On the third time this occurred I asked why and they told me a driver tried to call but couldn’t get through. I asked if the driver left a message, what time this call was made and by whom. They could not answer this and when pressed, they admitted this had not occurred. Incompetence bordering on criminal.
THE WORST EXPERIENCE! SAMSUNG, WHY ARE YOU DEALING WITH THIS COMPANY!
After reading through the reviews here, I can see that I am not alone in dealing with ANC. The absolute worst experience I have ever had and the first comment/review I have ever written.
Ordered a TV and sound system from Samsung, no problem. Then got the message that it will be delivered in two weeks. I Rang Samsung and asked if I can pick the item up at a store instead of using delivery. They said you need to speak to ANC. ANC first cancelled my order and said yes go to any Samsung store in Melbourne and it will be waiting for you. These sto...
Terrible Communication and No Accountability
ANC cancelled the first delivery with no contact whatsoever. I only found out through proactively checking the status page. The reason "Not Handed Over". When I contacted ANC they said the error message means there was no stock at the suppliers warehouse. They then told ME to contact the supplier to inform them and to reschedule a delivery. I indicated that logistics and supply issues are for the supplier and delivery partner to resolve, not the customer. I was basically fobbed off by ANC as it not being their issue to resolve.
The second deli...very they gave 30 minutes notice that they were arriving 6 hours before the scheduled window. We had someone home fortunately, but I was out. They also tried to deliver to next door, but luckily we managed to catch them. Despite ordering standard delivery AND installation, ANC said they don't do installations and basically dumped the delivery and took off. Leaving us with a massive box to work with. They did say "maybe someone else will come and do the install bit". If you're ordering something online, and the delivery partner is ANC, find another store to purchase from.
Absolutely terrible. Left with my delivery
They left without unloading my delivery. Both me and my partner was there outside and they found excuses then drove off without even saying anything.
Didn’t respond to phone calls.
I paid extra for express delivery. It was a very important delivery.
Wish I could give zero stars...
Drivers installed a fridge with a dent in it into my new house when they clearly saw it and should have taken it back. Told me to contact Good Guys instead and didn't take it back. They also dented a hole into the wall of my house I just got handover for. I rang Good Guys to give me a replacement fridge the next day and they said to wait 8am-11am so I skipped a second day of work. Driver didn't show up so I called ANC and they said they couldn't contact the driver and will call me back, which ANC never did. So I called Good Guys a couple hours ...later and they said they would send their own men who eneded up coming and dropped off a fridge in a box and didn't want to install it because they didn't want to touch the old fridge and wouldn't pick it up... Told them to take it all back and give me a refund and no response... Terrible service. I don't understand why anyone would choose ANC and I would never shop at the Good Guys again. It's funny how ANC say "professional drivers" on their slogan. Do yourself a favour and hire your own trailer for less cost and to save your time, rather than waiting on unreliable drivers.
We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.
Why does Bunnings use such a terrible business?
Sat.delivery arrived with broken timber. Bunnings booked a replacement for the next day(Sunday). Bunnings Manager promised its delivery. Called Bunnings store at 1630 Saturday. It's seems ANC cancelled the delivery AND didn't inform Bunnings. Rebooked for Monday. But the job number sent to me can't be checked as the ANC tracking page is NOT working. Why does Bunnings use such an incompetent business? It just reflects back poorly on Bunnings. Surely Bunnings can afford to spend the dollars on a more reliable courier business. DO NOT USE THIS BUSINESS EVER!!
Hiring the worst drivers in NSW, guy would not listen to requests to bring items to the door.
Driver named [name removed] refused to bring Ikea items to my door, and he put all the items into the garage when the door was 5 meters away. The door did have a small flight of stairs (less than 10 steps) and he had a intern driver who he bossed around anyway - but refused to deliver items as promised on the ANC website. When I asked [Name Removed] which company he worked for, he blatantly lied and said he worked for IKEA and laughed. There were both boxes and towels, and he put the towels UNDER my boxes, making them oil from the garage fl...oor. He kept insisting that he had authority to leave the items in the garage, when I was point blank in his face telling him he could not put the items in the garage. (I pay the rent so I have authority on where the items can be left). I have had deliveries from Aus Post, Fastway, Amazon, DHL, they are the worst by far.
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