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ANC

ANC (page 3 of 4)

1.8 from 202 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Jane C
Jane CSydney, NSW
  • 3 reviews
  • 4 likes

Terrible service

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We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.

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Prad
Prad
  • 2 reviews
  • 1 like

Driver got mad at me

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The incompetent driver got mad at me because he couldn't find my front door. At first he was trying to unload stuff at the garage driveway and just leave it there and when I told him that he should drive to my front door instead and unload the items, he got angry at me. lol
When asked why couldn't he come to the front door instead, he said he couldn't find it! Haha There is a huge sign post infront of my building that you can't miss and not a single delivery drivers have ever complained about not finding my front door. I have a feeling he was just too lazy and didn't care. No need to get angry at customer because of your incompetence!

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Kirsty
Kirsty
  • 3 reviews

Terrible experience!

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Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Dear Kirsty, could you please confirm your State and consignment details. I can then follow up with our State Ops Manager. We apologise for the inconvenience and will aim to resolve asap. Regards, Sophie

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Why does Bunnings use such a terrible business?

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Sat.delivery arrived with broken timber. Bunnings booked a replacement for the next day(Sunday). Bunnings Manager promised its delivery. Called Bunnings store at 1630 Saturday. It's seems ANC cancelled the delivery AND didn't inform Bunnings. Rebooked for Monday. But the job number sent to me can't be checked as the ANC tracking page is NOT working. Why does Bunnings use such an incompetent business? It just reflects back poorly on Bunnings. Surely Bunnings can afford to spend the dollars on a more reliable courier business. DO NOT USE THIS BUSINESS EVER!!

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

We're very sorry for the issues with this delivery. Some things are genuinely outside our control, with the delivery supply chain a complex system. We will investigate fully to avoid issues like this recurring.

I.P. Daly
I.P. Daly

I was told that ANC cancelled without notice.

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

We will look into where the issue arose. Supply chain management is complex and there are numerous touch points where the delivery can be delayed. We will be sure to understand exactly what and when it occurred.

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Nana-Baxter R.
Nana-Baxter R.South East Queensland, QLD

the guys that delivered my washing machine were courteous

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got a washing machine from GOOD GUYS and opted for premium delivery.... and we certainly received it!!!! no fuss, they installed the washer and took the old machine and the rubbish away with them.. AND were very pleasant young men as well, thank you.
Marlene Dorosch of Burpengary East ,,,,and William ford.

Australian National Couriers
Natalie T.Australian National CouriersSend a private message
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SKD123
SKD123Sydney, NSW
  • 12 reviews
  • 5 likes

Lovely customer service from Sadasiva

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A text a dispatch, 1 min before arrival and a phone call at arrival, amazing friendly service from the driver Sadasiva, great work! Thank you so much for such a pleasant experience

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Thank you for the wonderful feedback. We will be sure to share with Sadasiva. Have a lovely day and weekend. We look forward to serving you again.

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Lyndel M
Lyndel MSouth East Queensland, QLD
  • 2 reviews

Appalling !

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Appalled by lack of customer service, void of an courtesy. We had parcel scheduled for delivery for special event. The ETA was changed several times. The final time window between 4.50- 6pm after a long wait since 7 am and then NO SHOW. They then sent a notice without discussion of a delivery within 40 minutes the Early morning After and enter unlawfully onto our property to leave the item. To top it off, the entire order was not delivered. No apology. I took the day off which cost me money. Appalling !

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Ruth Bosanquet
Ruth Bosanquet
  • 4 reviews
  • 1 like

The gentleman who delivered my products, Omar 5066 and his co-worker, were very professional and pleasant-

published

My products arrived at the expected time and in good condition -I cannot comment on the tracking information as I did not seek this - as commented previously, the products were delivered in good condition and at the specified time, congratulations on your good service

Australian National Couriers
Natalie T.Australian National CouriersSend a private message
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John
JohnSydney, NSW

Great delivery and driver. Rubin is the best

published

This delivery rates as the best I had. The order went through easily and I was kept informed all the way. The driver, Rubin, even phoned me and was on time.

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Thank you John. We appreciate the feedback and will be sure to pass onto Rubin. Have a great day, stay COVIDSafe.

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Andy
Andy
  • 52 reviews
  • 68 likes

Professional and prompt

published

I have received approx 10 deliveries from Bunnings in the last couple of months, every single one has arrived within 2 days of placing the order. That is highly unusual in Victoria during covid, where Australia Post takes a month, or more!
ANC provide good notifications , every order has been correct and in perfect condition. I was home when the last order was delivered and the driver was very professional, helpful and friendly.
Have to admit that I am very surprised to see so many terrible reviews here on product review.

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Thank you Andy for the fabulous feedback, we will pass this onto our team in VIC who have worked so hard to continue to deliver a great experience throughout lockdown. We wish you well, and a safe return to 'COVID normal'.

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Natalie T.Australian National CouriersSend a private message
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Angela M.
Angela M.Adelaide
  • 19 reviews
  • 5 likes

Excellent service

published

Having had bad experiences with other logistics companies I was relieved that my TV from Good Guys was delivered on time - I received a message the night before to advise time frame, then another one advising my delivery was 30 minutes away, TV delivered pretty much 30 minutes later. Well done ANC.

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Thank you Angela M. We will pass the feedback onto the team involved. We appreciate the feedback and positive recognition of a hard job done well. Have a great afternoon.

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Richy Rich
Richy RichGreater Melbourne (Outer), VIC
  • 2 reviews

About bloody time ANC

published

Not a paid review...But just got my delivery a day earlier than I expected. Nice for a change. Makes up for the last three times that were PATHETIC, two out of three were two days late. The drivers response, " Not my EFFING problem"....I kid you not.

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Leon
LeonSydney, NSW

ANC - never use them again

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Terrible service. Confirmed 4 times that our delivery would arrive between 2 and 5 on a Saturday. Called at 5.30 and said it was too late and it would be arriving on Tuesday. I would never use them again or recommend them.

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Kari
KariGreater Melbourne (Metropolitan), VIC

Parcel left on street

published

Today I was meant to receive a parcel from my pet items provider. When going out to do errands I found the box on the street, leaning towards my door but no one had rang the bell to alert me they were leaving the parcel. Anyone could have passed and taken my box. If the delivery person was in such rush that could not even ring the bell and find out if someone could come to the door to receive the parcel, he/she should have at least put on the inside of the property or even on top of the wall. Terrible service, I dont feel safe knowing that they would be delivering my items, they could be just taken by anyone passing by my street and I would not even know that my parcel had been "delivered". Avoid them.

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Didn't deliver - claimed we weren't home

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Terrible. Did not answer his phone and my contactless delivery was recorded as failed delivery

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I ordered contactless Ikea delivery of a bookshelf. They called me in the morning, I missed the call and called back. No reply. They then called half an hour; I missed this call and called back straight away numerous times. Finally a email saying as no contact had been made the order was cancelled. This was so unfair as the driver would not answer his mobile; he finally replied to say he was already at home! What an easy way to do you job- call a few buzzes then don’t answer your phone at all at any time

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Worst couriers I've come across

published

Lied to me several times, promised delivery at certain times then cancelled again, ended up getting a refund from supplier, Fridge never got delivered. I bought from another supplier so I didn't have to deal with ANC lies again.

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What a disgrace of a delivery company. Complete lack of communication! Every negative review left here is well deserved.

published

ANC contacted me 7:30pm (90minutes after the delivery window) to explain that my order was not coming today. That their driver had entered a hotspot and had to be quarantined

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Terrible service

published

Driver was rude as carried on to the client as there were stairs at the property. Both Bunnings and ANC advised it was a steep site with 2 stair cases. Terrible service. Took photos in the clients home without permission. Don’t Risk using these guys

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Had a very good experience!

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We had a washing machine delivered and an old one taken away. The delivery and removal was via a very narrow staircase and tight turn around. The guys turned up on time, took great care of my mums property and were quick and polite. We had an excellent experience. Thank you so much.

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Neil O.
Neil O.Sydney, NSW
  • 2 reviews
  • 3 likes

DO OT USE THIS COMPANY

published

We had a delivery scheduled for Monday which never arrived then was rescheduled for Wednesday and the driver thought it was delivered Monday so they want to deliver on Friday. The customer service girl on the phone was so rude and unhelpful. How they are still in business I will never know. AVOID IF POSSIBLE.

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Mike
MikeSydney, NSW
  • 6 reviews
  • 2 likes
  • Verified

Hiring the worst drivers in NSW, guy would not listen to requests to bring items to the door.

published
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Disgruntled
DisgruntledSydney, NSW

Amazing lack of service

published
Australian National Couriers
Natalie T.Australian National CouriersSend a private message
Disgruntled
Disgruntled

Hi Sophie B, thanks for your reply however, you do not advise where to send this information, is it not possible for you to include your email address, or is this just more lip/lack of service from ANC?

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Dear Disgruntled, please email sophieb@ancdelivers.com.au. Please confirm your name, phone number, email, delivery date and delivery number. Thank you.

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The most poor excuse of service I've experienced in a company and a delivery team (driver 7303)

published
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Karim B.
Karim B.Sydney, NSW

Fantastic service

published

Friendly, on time and efficient service. Jebran from Miele was very professional to deal with and very competent. He ensured the appliance was installed correctly, explained its functions and provided very useful advice.

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