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I'd give zero stars if I could
Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.
Why would anyone use them
Ordered furniture from west elm in November.
Two things on back order and two things in stock in Sydney. I am in Brisbane.
Have now taken three days off work to get these items at their times they have to me and they never showed up or called.
When I called them they said that they couldn’t get the items from the warehouse yet no phone call to even let me know.
Now another day and another stuff up.
When west elm has made sure my items were available i now get another moved date. After taking today off work.
I have since found out anc actually own and run the warehouse. So if they say west elm didn’t hand it over. Then that is a lie.
It is all ANC run and stuff ups
Professional Delivery by Professional Driver.
ANC delivery driver was probably the best professional, well mannered and kind human being I have encountered. His Last name is Fawzia. He came with another person. Delivered, unpacked, installed and removed my old washer and all packaging. Even turned it on and showed me that it works. Even though he had 40 deliveries today and I was the second last, they still managed to keep their smile on. Truly amazed by their hard work. Well done. Keep up the good work.
Received a delivery from Ikea. The delivery person, Sami was fantastic and kept us informed the entire time by calling to let me know how far away he was. Once here, Sami helped my husband bring the heavy items upstairs to the apartment as I was on crutches. Very happy with the service provided by Sami.
Received a delivery from Bunnings via delivery person Malik. He was a most courteous young man who ensured that the item was carefully delivered. He arrived as per time indicated and sent tracking info prior to arrival. Process expedited with due care and courtesy. I choose not to link this review to any account, but I wanted to affirm the young driver.
Terrible Communication and No Accountability
ANC cancelled the first delivery with no contact whatsoever. I only found out through proactively checking the status page. The reason "Not Handed Over". When I contacted ANC they said the error message means there was no stock at the suppliers warehouse. They then told ME to contact the supplier to inform them and to reschedule a delivery. I indicated that logistics and supply issues are for the supplier and delivery partner to resolve, not the customer. I was basically fobbed off by ANC as it not being their issue to resolve.
The second deli...very they gave 30 minutes notice that they were arriving 6 hours before the scheduled window. We had someone home fortunately, but I was out. They also tried to deliver to next door, but luckily we managed to catch them. Despite ordering standard delivery AND installation, ANC said they don't do installations and basically dumped the delivery and took off. Leaving us with a massive box to work with. They did say "maybe someone else will come and do the install bit". If you're ordering something online, and the delivery partner is ANC, find another store to purchase from.
Samsung Australia and ANC stuff up
Facing same problem like other reviewers Ordered a Samsung LCD tv and was supposed to get the delivery first week of January in Melbourne.
We received a SMS the night before the delivery with the tracking no with a delivery window of 3 hrs.
Checked the tracking link in the morning and it shows a random picture of a box and a cross instead of a signature saying not delivered and to contact Samsung Australia.
Called Samsung numerous times with no resolution till date.
Next step is calling consumer affairs.
I ordered a sofa and an ottoman from a furniture company in Melbourne on Black Friday i.e at the end of November. Was told they had it in stock. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had NO IDEA...what to do. When I finally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. They confirmed the delivery yesterday for 2-5pm. Arrived here today at 11.00am! Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! Am waiting to hear when they intend to deliver the ottoman before I'll cancel it. This company has terrible customer service and obviously can't handle an influx of orders. I DON'T RECOMMEND it to anyone and WILL make sure I don't deal with any company in the future that uses them for deliveries. Unless you too want this kind of service, I suggest you do the same.
BREACH OF PRIVACY
The driver messaged me hours after my package was delivered, wanting to be friends. This is not okay! It is a massive breach of my privacy and should be addressed by management.
Bunnings delivery was a day late . Driver damaged my partners car due to lack of care during delivery and hassled me about not reporting it.Unable to contact company via phone as number disabled and not reply to email. Very poor service.
After reading the previous reviews I feared the worst that I may never see my Bunnings order. I had a text message first thing this morning and a follow up message mid morning advising me the delivery was 20 minutes away. The message contained a real time tracking link and he arrived on time. I had ordered a number of items ( some quite heavy) which arrived in perfect condition and unloaded with no fuss. The driver was the happiest and friendliest delivery driver we have had during the whole pandemic.
Disappointing driver, head office
Delivery driver didn't watch where he was walking and stood on and broke my sons toy. This was ok, as accidents happen. But ANC head office didn't want to know about it, which was quite disappointing, but tells me everything I need to know about this company, their processes, and their values.
Great service, fast and efficient.
Ordered a big TV direct from Samsung, Australia National Couriers brought our tv to us, fast, safe and sound.
Kept us informed every step of the way, phoned me the day before to give me a 3 hour window, and was actively able to track exactly where courier drivers were via GPS.
Couldnt ask for more from a courier company, keep up the great work. :)
Yes they delivered washing machine and went out of the way to put in laundry for me. Very professional and helpful service rendered by this company. Highly recommend to anyone.
very rude delivery
this was a product purchased from Bunnings and was to be delivered in a week, but the delivery person that did was total out of act and arrogant. was mumbling in Indian which seemed like coursing. Did not want to be there and kept egging the 2nd man who was more willing to help.
in the end he just dumped it in the drive way and left, where I got it move with the help of my son.
this guy should be stripped of his delivery rights and fired from ANC, who I believe are trying to do a good job .
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