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ANC

ANC (page 2 of 4)

1.8 from 202 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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2.5
78 reviews
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KMW
KMWGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 5 likes

Terrible

published

My West Elm scheduled delivery was changed with less than 24hrs notice. The date scheduled now for delivery doesn’t suit me but there appears to be no option on moving the date to a time that is suitable. Customer service is off an off shore affair with no real capability to find out relevant information or power to arrange alternative times.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
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Shane
ShanePerth, WA
  • 15 reviews
  • 4 likes

Absolutely amazing service - The Best !!

published

Have been buying things from Bunnings (Perth - Clarkson) while working away lately, and getting them Delivered..
I can put in a order one day and its delivered the next - by ANC who have been absolutely amazing
Will call me if no-one is home, put our bin in front of the package, deliver and put in the shed, or carport so my wife doesn't have to carry the goods - take a photo of where they've put it (always out of out of view)
Awesome service guys and gals !!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Rachel R.
Rachel R.Sydney, NSW
  • 2 reviews

Absolutely terrible. Left with my delivery

published

They left without unloading my delivery. Both me and my partner was there outside and they found excuses then drove off without even saying anything.

Didn’t respond to phone calls.

I paid extra for express delivery. It was a very important delivery.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Amanda
Amanda Sydney, NSW

Great service.

published

Big thumbs up to Jebran and his team for delivering our pottery barn dining table and chairs. They were professional, friendly, helpful and went above and beyond. They arrived within the designated time slot, were careful with the items and super helpful. Thanks team Jebran!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message
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Can't even deliver to the right address

published

I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Tiarni massoud
Tiarni massoudSydney, NSW

Amazing service

published

Amazing service from Tony driver 434
From bunnings sent me a sms prior to arriving to my apartment arrived on time
was very very polite and also helped me take items inside my apartment as he explained to me that the bunnings don't deliver inside but he was more then happy to help me as I told him I was a single mother great experience I have received from this young man

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Jake
Jake
  • 2 reviews
  • 1 like

Wish I could give zero stars...

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Poor customer service

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Denise B.
Denise B.Sydney, NSW
  • 3 reviews
  • 3 likes

Delivery Contractors are absolutely shocking!

published

Delivery Contractors are the worst. Turned up to our house on Sunday earlier than the specified time on their text message and left because they claimed nobody answered the door. Thankfully Good Guys waived the delivery expense that I would have had to pay again and rescheduled for the next day. Sent a message that same night to let us know that they would deliver fridge between 11.30 - 2.30 so took the day off from work to receive it only to get a phone call telling me that they wouldnt deliver on this day and we would have to reschedule again without any reason why. I wouldnt purchase anything online from the Good Guys ever again because of this company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Criminal organisations have better conduct

published

Driver drove car into our property causing significant damage. Driver shirked responsibility and is evading police. ANC is protecting driver and is avoiding responsibility and is refusing to assist. I am left with financial loss of repairing my property and or paying my insurance premium and losing my no claim. Criminals get away with less. Please don’t support such a dishonest company with your custom.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Luke
LukeMetropolitan Adelaide, SA

Excellent Service

published

The 2 man crew, Satinder and his colleague went above and beyond to ensure the safety of the item whilst delivering on time. The delivery was painful but managed to still delivery the item safely and they were very helpful for me. Highly recommended

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message
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Absolutely disgraceful

published

Could not be bothered to install our fridge kept making up excuses then wanted us to sign to say any damage caused (getting it through a door and down one small step) was not their fault. Condescending, lazy and rude. Do not use them, can’t believe JB HI FI use them!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
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Greg A
Greg A
  • 3 reviews
  • Verified

Great service.

published

My only complaint would be that the courier was too early! I called prior to leaving home and, considering he was miles away, I didn't expect him to deliver before I returned. As it was, I received an SMS while on my way home and found my parcel was left at the back of the house as requested. Very happy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Alexandria Barrett
Alexandria BarrettCentral, SA
  • 4 reviews

Very happy, delivery was way earlier than expected and the drivers were lovely. Thankyou!!

published

Delivered at the exact time, even though we live in a rural area 3 hours from the city, beyond impressed! Arrived in excellent condition and they were very careful when unpacking.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message
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Red
RedGreater Melbourne (Outer), VIC

Order never arrived.

published

Ordered a smoker. Got called, couldn't pick up as i work in a secured environment. Get home, find they "delivered" it and signed off on it themselves. No knock on the door either - had someone available to receive it. Pathetic effort, which reflects poorly on Bunnings, who contracts ANC.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Baxter A.
Baxter A.Greater Melbourne (Inner), VIC

Bunnings, you can do better

published

I had arranged for my order to be delivered between 8am-7pm(which is a very broad window) and was supposed to get a call from the courier before they delivered, at 6pm when I hadn't received a call I assumed that because it was Sunday maybe the Bunnings lady or I was confused and it would arrive the next day but in my emails I saw that my order had been delivered. As it turns out, it had been, back to Bunnings with no explanation. What a poor reflection on Bunnings

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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josh
joshSydney, NSW

Hopeless

published

Delivery driver called 5 minutes out which was great, arrived at the house and then drove off without any explanation. We called and messaged with no response. Next avaliable delivery time is 2 weeks away

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Jane C
Jane CSydney, NSW
  • 3 reviews
  • 4 likes

Terrible service

published

We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Prad
Prad
  • 2 reviews
  • 1 like

Driver got mad at me

published

The incompetent driver got mad at me because he couldn't find my front door. At first he was trying to unload stuff at the garage driveway and just leave it there and when I told him that he should drive to my front door instead and unload the items, he got angry at me. lol
When asked why couldn't he come to the front door instead, he said he couldn't find it! Haha There is a huge sign post infront of my building that you can't miss and not a single delivery drivers have ever complained about not finding my front door. I have a feeling he was just too lazy and didn't care. No need to get angry at customer because of your incompetence!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Why does Bunnings use such a terrible business?

published

Sat.delivery arrived with broken timber. Bunnings booked a replacement for the next day(Sunday). Bunnings Manager promised its delivery. Called Bunnings store at 1630 Saturday. It's seems ANC cancelled the delivery AND didn't inform Bunnings. Rebooked for Monday. But the job number sent to me can't be checked as the ANC tracking page is NOT working. Why does Bunnings use such an incompetent business? It just reflects back poorly on Bunnings. Surely Bunnings can afford to spend the dollars on a more reliable courier business. DO NOT USE THIS BUSINESS EVER!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australian National Couriers
Natalie T.Australian National CouriersSend a private message

We're very sorry for the issues with this delivery. Some things are genuinely outside our control, with the delivery supply chain a complex system. We will investigate fully to avoid issues like this recurring.

I.P. Daly
I.P. Daly

I was told that ANC cancelled without notice.

Australian National Couriers
Natalie T.Australian National CouriersSend a private message

We will look into where the issue arose. Supply chain management is complex and there are numerous touch points where the delivery can be delayed. We will be sure to understand exactly what and when it occurred.

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Nana-Baxter R.
Nana-Baxter R.South East Queensland, QLD

the guys that delivered my washing machine were courteous

published

got a washing machine from GOOD GUYS and opted for premium delivery.... and we certainly received it!!!! no fuss, they installed the washer and took the old machine and the rubbish away with them.. AND were very pleasant young men as well, thank you.
Marlene Dorosch of Burpengary East ,,,,and William ford.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message
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SKD123
SKD123Sydney, NSW
  • 12 reviews
  • 5 likes

Lovely customer service from Sadasiva

published

A text a dispatch, 1 min before arrival and a phone call at arrival, amazing friendly service from the driver Sadasiva, great work! Thank you so much for such a pleasant experience

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Thank you for the wonderful feedback. We will be sure to share with Sadasiva. Have a lovely day and weekend. We look forward to serving you again.

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Lyndel M
Lyndel MSouth East Queensland, QLD
  • 2 reviews

Appalling !

published

Appalled by lack of customer service, void of an courtesy. We had parcel scheduled for delivery for special event. The ETA was changed several times. The final time window between 4.50- 6pm after a long wait since 7 am and then NO SHOW. They then sent a notice without discussion of a delivery within 40 minutes the Early morning After and enter unlawfully onto our property to leave the item. To top it off, the entire order was not delivered. No apology. I took the day off which cost me money. Appalling !

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Ruth Bosanquet
Ruth Bosanquet
  • 4 reviews
  • 1 like

The gentleman who delivered my products, Omar 5066 and his co-worker, were very professional and pleasant-

published

My products arrived at the expected time and in good condition -I cannot comment on the tracking information as I did not seek this - as commented previously, the products were delivered in good condition and at the specified time, congratulations on your good service

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message
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John
JohnSydney, NSW

Great delivery and driver. Rubin is the best

published

This delivery rates as the best I had. The order went through easily and I was kept informed all the way. The driver, Rubin, even phoned me and was on time.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message

Thank you John. We appreciate the feedback and will be sure to pass onto Rubin. Have a great day, stay COVIDSafe.

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