1 photo
ANC

ANC (page 3 of 5)

1.8 from 201 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian National Couriers

Reviews

2.1
102 reviews
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Absolutely disgraceful

published

Could not be bothered to install our fridge kept making up excuses then wanted us to sign to say any damage caused (getting it through a door and down one small step) was not their fault. Condescending, lazy and rude. Do not use them, can’t believe JB HI FI use them!!

Similar opinion? Write a review on ProductReview.com.au!
Greg A
Greg A
  • 3 reviews
  • Verified

Great service.

published

My only complaint would be that the courier was too early! I called prior to leaving home and, considering he was miles away, I didn't expect him to deliver before I returned. As it was, I received an SMS while on my way home and found my parcel was left at the back of the house as requested. Very happy.

Similar opinion? Write a review on ProductReview.com.au!
Alexandria Barrett
Alexandria BarrettCentral, SA
  • 4 reviews

Very happy, delivery was way earlier than expected and the drivers were lovely. Thankyou!!

published

Delivered at the exact time, even though we live in a rural area 3 hours from the city, beyond impressed! Arrived in excellent condition and they were very careful when unpacking.

Australian National Couriers
NatalieAustralian National CouriersSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Linda T.
Linda T.
  • 4 reviews
  • 2 likes

Got address wrong 3 times

published

My order of pet food went on board 2 days in a row and delivery failed 2 days in a row, no explanation provided. 3rd delivery was delivered to wrong address down the road despite the business name and address clearly written on the label. I had to drive round and pick it up myself, did not trust a 4th attempt. Bad reflection on Pet Circle, ditch these cowboys, guys they are damaging your image.

Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how ANC compares to other Couriers

Know better, choose better.

Compare all
Red
RedGreater Melbourne (Outer), VIC

Order never arrived.

published

Ordered a smoker. Got called, couldn't pick up as i work in a secured environment. Get home, find they "delivered" it and signed off on it themselves. No knock on the door either - had someone available to receive it. Pathetic effort, which reflects poorly on Bunnings, who contracts ANC.

Similar opinion? Write a review on ProductReview.com.au!
Baxter A.
Baxter A.Greater Melbourne (Inner), VIC

Bunnings, you can do better

published

I had arranged for my order to be delivered between 8am-7pm(which is a very broad window) and was supposed to get a call from the courier before they delivered, at 6pm when I hadn't received a call I assumed that because it was Sunday maybe the Bunnings lady or I was confused and it would arrive the next day but in my emails I saw that my order had been delivered. As it turns out, it had been, back to Bunnings with no explanation. What a poor reflection on Bunnings

Similar opinion? Write a review on ProductReview.com.au!
josh
joshSydney, NSW

Hopeless

published

Delivery driver called 5 minutes out which was great, arrived at the house and then drove off without any explanation. We called and messaged with no response. Next avaliable delivery time is 2 weeks away

Similar opinion? Write a review on ProductReview.com.au!
Jane C
Jane CSydney, NSW
  • 3 reviews
  • 4 likes

Terrible service

published

We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.

Similar opinion? Write a review on ProductReview.com.au!
Prad
Prad
  • 2 reviews
  • 1 like

Driver got mad at me

published

The incompetent driver got mad at me because he couldn't find my front door. At first he was trying to unload stuff at the garage driveway and just leave it there and when I told him that he should drive to my front door instead and unload the items, he got angry at me. lol
When asked why couldn't he come to the front door instead, he said he couldn't find it! Haha There is a huge sign post infront of my building that you can't miss and not a single delivery drivers have ever complained about not finding my front door. I have a feeling he was just too lazy and didn't care. No need to get angry at customer because of your incompetence!

Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how ANC compares to other Couriers

Know better, choose better.

Compare all
Kirsty
Kirsty
  • 3 reviews

Terrible experience!

published
  • Thumbnail
Australian National Couriers
NatalieAustralian National CouriersSend a private message

Dear Kirsty, could you please confirm your State and consignment details. I can then follow up with our State Ops Manager. We apologise for the inconvenience and will aim to resolve asap. Regards, Sophie

Similar opinion? Write a review on ProductReview.com.au!

Why does Bunnings use such a terrible business?

published

Sat.delivery arrived with broken timber. Bunnings booked a replacement for the next day(Sunday). Bunnings Manager promised its delivery. Called Bunnings store at 1630 Saturday. It's seems ANC cancelled the delivery AND didn't inform Bunnings. Rebooked for Monday. But the job number sent to me can't be checked as the ANC tracking page is NOT working. Why does Bunnings use such an incompetent business? It just reflects back poorly on Bunnings. Surely Bunnings can afford to spend the dollars on a more reliable courier business. DO NOT USE THIS BUSINESS EVER!!

Australian National Couriers
NatalieAustralian National CouriersSend a private message

We're very sorry for the issues with this delivery. Some things are genuinely outside our control, with the delivery supply chain a complex system. We will investigate fully to avoid issues like this recurring.

I.P. Daly
I.P. Daly

I was told that ANC cancelled without notice.

Australian National Couriers
NatalieAustralian National CouriersSend a private message

We will look into where the issue arose. Supply chain management is complex and there are numerous touch points where the delivery can be delayed. We will be sure to understand exactly what and when it occurred.

Similar opinion? Write a review on ProductReview.com.au!
Nana-Baxter R.
Nana-Baxter R.South East Queensland, QLD

the guys that delivered my washing machine were courteous

published

got a washing machine from GOOD GUYS and opted for premium delivery.... and we certainly received it!!!! no fuss, they installed the washer and took the old machine and the rubbish away with them.. AND were very pleasant young men as well, thank you.
Marlene Dorosch of Burpengary East ,,,,and William ford.

Australian National Couriers
NatalieAustralian National CouriersSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how ANC compares to other Couriers

Know better, choose better.

Compare all
SKD123
SKD123Sydney, NSW
  • 12 reviews
  • 5 likes

Lovely customer service from Sadasiva

published

A text a dispatch, 1 min before arrival and a phone call at arrival, amazing friendly service from the driver Sadasiva, great work! Thank you so much for such a pleasant experience

Australian National Couriers
NatalieAustralian National CouriersSend a private message

Thank you for the wonderful feedback. We will be sure to share with Sadasiva. Have a lovely day and weekend. We look forward to serving you again.

Similar opinion? Write a review on ProductReview.com.au!
Peter C.
Peter C.Metropolitan Adelaide, SA

Terrible. Day 1 did not turn up . 3 days for 2 items

published

Day 1 ANC did not turn up, after I waited several more hours delivery location locked up. Day 2 delivered half only. Day 3, second part of purchase arrived, after I called ANC. Drivers all courteous.

Similar opinion? Write a review on ProductReview.com.au!

Too much effort for dog food

published

The delivery was over a week late. The driver called my personal phone number without permission with a vague "I have something for you, come outside", he didn't buzz the apartment. He left the package without approval in the other end of the the building. He also called me a few minutes later but he immediately hung up after a couple of rings. The company also wouldn't respond to sender queries asking where the heck my dog food was.

I would really appreciate it if this company would review their policies on drivers using the mobile numbers of their parcel recipients. It's creepy and unprofessional.

Australian National Couriers
NatalieAustralian National CouriersSend a private message
Dana P.
Dana P.
Similar opinion? Write a review on ProductReview.com.au!
Lisa K.
Lisa K.Greater Melbourne (Inner), VIC

Australian National Couriers - Unable to track item being delivered. Bad Service

published

Received a text message at 10:06am advising a delivery to occur today, 2 December. There is no way to track the job number, or to find out what time the delivery will be, even whether morning or afternoon. I tried to call ANC's Melbourne office three times by telephone at different times today. The line was constantly engaged. My delivery is an order from Bunnings Warehouse, who were also unable to provide me with any information as to the likely delivery time! As a result of today's experience, I would not recommend ANC or EVER have a Bunnings order delivered to me at home. All up a disastrous service.

Similar opinion? Write a review on ProductReview.com.au!
Lyndel M
Lyndel MSouth East Queensland, QLD
  • 2 reviews

Appalling !

published

Appalled by lack of customer service, void of an courtesy. We had parcel scheduled for delivery for special event. The ETA was changed several times. The final time window between 4.50- 6pm after a long wait since 7 am and then NO SHOW. They then sent a notice without discussion of a delivery within 40 minutes the Early morning After and enter unlawfully onto our property to leave the item. To top it off, the entire order was not delivered. No apology. I took the day off which cost me money. Appalling !

Similar opinion? Write a review on ProductReview.com.au!
Ruth Bosanquet
Ruth Bosanquet
  • 4 reviews
  • 1 like

The gentleman who delivered my products, Omar 5066 and his co-worker, were very professional and pleasant-

published

My products arrived at the expected time and in good condition -I cannot comment on the tracking information as I did not seek this - as commented previously, the products were delivered in good condition and at the specified time, congratulations on your good service

Australian National Couriers
NatalieAustralian National CouriersSend a private message
Similar opinion? Write a review on ProductReview.com.au!
John
JohnSydney, NSW

Great delivery and driver. Rubin is the best

published

This delivery rates as the best I had. The order went through easily and I was kept informed all the way. The driver, Rubin, even phoned me and was on time.

Australian National Couriers
NatalieAustralian National CouriersSend a private message

Thank you John. We appreciate the feedback and will be sure to pass onto Rubin. Have a great day, stay COVIDSafe.

Similar opinion? Write a review on ProductReview.com.au!
Andy
Andy
  • 52 reviews
  • 68 likes

Professional and prompt

published

I have received approx 10 deliveries from Bunnings in the last couple of months, every single one has arrived within 2 days of placing the order. That is highly unusual in Victoria during covid, where Australia Post takes a month, or more!
ANC provide good notifications , every order has been correct and in perfect condition. I was home when the last order was delivered and the driver was very professional, helpful and friendly.
Have to admit that I am very surprised to see so many terrible reviews here on product review.

Australian National Couriers
NatalieAustralian National CouriersSend a private message

Thank you Andy for the fabulous feedback, we will pass this onto our team in VIC who have worked so hard to continue to deliver a great experience throughout lockdown. We wish you well, and a safe return to 'COVID normal'.

Australian National Couriers
NatalieAustralian National CouriersSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Angela M.
Angela M.Adelaide
  • 19 reviews
  • 5 likes

Excellent service

published

Having had bad experiences with other logistics companies I was relieved that my TV from Good Guys was delivered on time - I received a message the night before to advise time frame, then another one advising my delivery was 30 minutes away, TV delivered pretty much 30 minutes later. Well done ANC.

Australian National Couriers
NatalieAustralian National CouriersSend a private message

Thank you Angela M. We will pass the feedback onto the team involved. We appreciate the feedback and positive recognition of a hard job done well. Have a great afternoon.

Similar opinion? Write a review on ProductReview.com.au!
Richy Rich
Richy RichGreater Melbourne (Outer), VIC
  • 2 reviews

About bloody time ANC

published

Not a paid review...But just got my delivery a day earlier than I expected. Nice for a change. Makes up for the last three times that were PATHETIC, two out of three were two days late. The drivers response, " Not my EFFING problem"....I kid you not.

Similar opinion? Write a review on ProductReview.com.au!
Leon
LeonSydney, NSW

ANC - never use them again

published

Terrible service. Confirmed 4 times that our delivery would arrive between 2 and 5 on a Saturday. Called at 5.30 and said it was too late and it would be arriving on Tuesday. I would never use them again or recommend them.

Similar opinion? Write a review on ProductReview.com.au!
Jason
JasonSydney, NSW
  • 2 reviews

Still Waiting

published
Similar opinion? Write a review on ProductReview.com.au!
Kari
KariGreater Melbourne (Metropolitan), VIC

Parcel left on street

published

Today I was meant to receive a parcel from my pet items provider. When going out to do errands I found the box on the street, leaning towards my door but no one had rang the bell to alert me they were leaving the parcel. Anyone could have passed and taken my box. If the delivery person was in such rush that could not even ring the bell and find out if someone could come to the door to receive the parcel, he/she should have at least put on the inside of the property or even on top of the wall. Terrible service, I dont feel safe knowing that they would be delivering my items, they could be just taken by anyone passing by my street and I would not even know that my parcel had been "delivered". Avoid them.

Similar opinion? Write a review on ProductReview.com.au!

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.