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Samsung Australia and ANC stuff up
Facing same problem like other reviewers Ordered a Samsung LCD tv and was supposed to get the delivery first week of January in Melbourne.
We received a SMS the night before the delivery with the tracking no with a delivery window of 3 hrs.
Checked the tracking link in the morning and it shows a random picture of a box and a cross instead of a signature saying not delivered and to contact Samsung Australia.
Called Samsung numerous times with no resolution till date.
Next step is calling consumer affairs.
Can't rate them any lower
ANC cancelled the first delivery, the second scheduled for a week later. Day before confirmed delivery I received confirmation SMS, but then 3 hours before delivery I check the tracking page and it says "not handed over, contact Samsung" with a random signature. No communication from ANC.
I ordered a sofa and an ottoman from a furniture company in Melbourne on Black Friday i.e at the end of November. Was told they had it in stock. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had NO IDEA...what to do. When I finally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. They confirmed the delivery yesterday for 2-5pm. Arrived here today at 11.00am! Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! Am waiting to hear when they intend to deliver the ottoman before I'll cancel it. This company has terrible customer service and obviously can't handle an influx of orders. I DON'T RECOMMEND it to anyone and WILL make sure I don't deal with any company in the future that uses them for deliveries. Unless you too want this kind of service, I suggest you do the same.
$3700 goods missing with no resolution
SamsungAU order placed November 24th. Scheduled delivery confirmed for 29th Nov. Then moved to the 30th Nov by ANC. Come the 30th they call and and reschedule to the 13th Dec due to covid delays and say the 13th will give time to ensure its on hand. On the 10th I get a message that delivery is due between 9am and noon. Come the 13th I check tracking at 10am and see failed delivery as "not handed over". ANC never contact me about it.
Samsung claim ANC collected it from their warehouse. ANC claim they don't have it. Both companies are refusing to give me a solution at this stage and telling me I need to wait 5-10 business days to get any follow up. I'm currently missing $3700 of television.
Use Another Company
Would rate it 0 stars if i could $40 delivery fee for single small item Bunnings order taking over a week to arrive from 5 minutes down the road slowest service ever had a text message saying my order is prioritised for being late 2 days ago now would not recommend using them and never will again.....
Delivery scheduled for morning - no show
Phone calls with company I purchased goods from resulted in a reschedule for PM - only half items turn up
Very difficult to get ahold of even for the company I purchased goods from.
Further phone calls the following day to retailer resulted in delivery being scheduled for PM that day. - no show and a phone call saying they cannot make it and now they want me to take a 3rd day off to sort this out
Had to demand that they phone the driver and insist he delivers
Bunnings offered delevery between 8-12. I confirmed this morning that delivery would happen by 12noon. It is now 1pm and after being on the phone for an hour I am told the driver is 30-60 min away. They are not particularly concerned that I also have things to do. I asked what would happen if I was not here to accept delivery and asked them to wait 90-120 min for me to get back. I am surprised that Bunnings continues to use such an inefficient uncaring business.
After reading the previous reviews I feared the worst that I may never see my Bunnings order. I had a text message first thing this morning and a follow up message mid morning advising me the delivery was 20 minutes away. The message contained a real time tracking link and he arrived on time. I had ordered a number of items ( some quite heavy) which arrived in perfect condition and unloaded with no fuss. The driver was the happiest and friendliest delivery driver we have had during the whole pandemic.
Bunnings uses this company for its deliveries.ANC can not give you a approximate time when item will be delivered.When i asked for ANC number I find out its some call centre guy overseas that answers and is of no help.You can not speak to any one from this company here in Australia.The best they can do is will be delivered between 7.00 am and 7.00pm.Still waiting after a couple of days.Bunnings should seriously look at using someone else.
Half a star rating if I could
Disappointing driver, head office
Delivery driver didn't watch where he was walking and stood on and broke my sons toy. This was ok, as accidents happen. But ANC head office didn't want to know about it, which was quite disappointing, but tells me everything I need to know about this company, their processes, and their values.
Great service, fast and efficient.
Ordered a big TV direct from Samsung, Australia National Couriers brought our tv to us, fast, safe and sound.
Kept us informed every step of the way, phoned me the day before to give me a 3 hour window, and was actively able to track exactly where courier drivers were via GPS.
Couldnt ask for more from a courier company, keep up the great work. :)
Yes they delivered washing machine and went out of the way to put in laundry for me. Very professional and helpful service rendered by this company. Highly recommend to anyone.
very rude delivery
this was a product purchased from Bunnings and was to be delivered in a week, but the delivery person that did was total out of act and arrogant. was mumbling in Indian which seemed like coursing. Did not want to be there and kept egging the 2nd man who was more willing to help.
in the end he just dumped it in the drive way and left, where I got it move with the help of my son.
this guy should be stripped of his delivery rights and fired from ANC, who I believe are trying to do a good job .
My West Elm scheduled delivery was changed with less than 24hrs notice. The date scheduled now for delivery doesn’t suit me but there appears to be no option on moving the date to a time that is suitable. Customer service is off an off shore affair with no real capability to find out relevant information or power to arrange alternative times.
If I could give zero stars I would.
They give a 3 hr delivery window and then call when they are half an hour away but then think it's acceptable to turn up 1.5 hrs after the 30min notice phone call. I dropped everything to drive home from work for this delivery only to be dicked around waiting.
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