1 photo
ANC

ANC (page 3 of 4)

1.8 from 171 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian National Couriers

Reviews

2.3
76 reviews
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail

Didn't deliver - claimed we weren't home

published
Similar opinion? Write a review on ProductReview.com.au!
Nikki
NikkiCentral Highlands and Goldfields, VIC

Unprofessional, disrespectful, complacent

published
Similar opinion? Write a review on ProductReview.com.au!

Worst couriers I've come across

published

Lied to me several times, promised delivery at certain times then cancelled again, ended up getting a refund from supplier, Fridge never got delivered. I bought from another supplier so I didn't have to deal with ANC lies again.

Similar opinion? Write a review on ProductReview.com.au!

What a disgrace of a delivery company. Complete lack of communication! Every negative review left here is well deserved.

published

ANC contacted me 7:30pm (90minutes after the delivery window) to explain that my order was not coming today. That their driver had entered a hotspot and had to be quarantined

Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how ANC compares to other Couriers

Know better, choose better.

Compare all

Terrible service

published

Driver was rude as carried on to the client as there were stairs at the property. Both Bunnings and ANC advised it was a steep site with 2 stair cases. Terrible service. Took photos in the clients home without permission. Don’t Risk using these guys

Similar opinion? Write a review on ProductReview.com.au!

Had a very good experience!

published

We had a washing machine delivered and an old one taken away. The delivery and removal was via a very narrow staircase and tight turn around. The guys turned up on time, took great care of my mums property and were quick and polite. We had an excellent experience. Thank you so much.

Similar opinion? Write a review on ProductReview.com.au!
J L.
J L.South East Queensland, QLD

Do not use

published

Do not use this company - ANC Drivers are lazy and will make any kind of excuse not to complete a delivery. They are extremely disorganized and rude. Avoid at all costs.

Similar opinion? Write a review on ProductReview.com.au!
Neil O.
Neil O.Sydney, NSW
  • 2 reviews
  • 3 likes

DO OT USE THIS COMPANY

published

We had a delivery scheduled for Monday which never arrived then was rescheduled for Wednesday and the driver thought it was delivered Monday so they want to deliver on Friday. The customer service girl on the phone was so rude and unhelpful. How they are still in business I will never know. AVOID IF POSSIBLE.

Similar opinion? Write a review on ProductReview.com.au!
Mike
MikeSydney, NSW
  • 6 reviews
  • 2 likes
  • Verified

Hiring the worst drivers in NSW, guy would not listen to requests to bring items to the door.

published
Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how ANC compares to other Couriers

Know better, choose better.

Compare all
Disgruntled
DisgruntledSydney, NSW

Amazing lack of service

published
Australian National Couriers
Sophie B.Australian National Couriers
Disgruntled
Disgruntled

Hi Sophie B, thanks for your reply however, you do not advise where to send this information, is it not possible for you to include your email address, or is this just more lip/lack of service from ANC?

Australian National Couriers
Sophie B.Australian National Couriers

Dear Disgruntled, please email sophieb@ancdelivers.com.au. Please confirm your name, phone number, email, delivery date and delivery number. Thank you.

Similar opinion? Write a review on ProductReview.com.au!
Karim B.
Karim B.Sydney, NSW

Fantastic service

published

Friendly, on time and efficient service. Jebran from Miele was very professional to deal with and very competent. He ensured the appliance was installed correctly, explained its functions and provided very useful advice.

Similar opinion? Write a review on ProductReview.com.au!
Dorin
DorinHunter Region, NSW
  • 2 reviews

incredible service

published

we needed a special phone for an elderly member of our family because his landline had dropped out. I phoned Telstra in the afternoon and by 8.30 pm the courier had arrived and the phone was set-up and ready to go. The courier was so helpful, explaining clearly what we needed to do to use the new phone and setting it up so it was ready for calls.
I would recommend ANC couriers to anyone needing fast and efficient delivery of items.

Australian National Couriers
Sophie B.Australian National Couriers

Thank you for sharing your positive feedback. We will be sure to pass this onto our delivery professional and the client. Wishing you family well.

Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how ANC compares to other Couriers

Know better, choose better.

Compare all

Just like everyone else says

published
Similar opinion? Write a review on ProductReview.com.au!
teepee
teepeeDarling Downs, QLD
  • 4 reviews

EVERY time

published

Yet to receive a smooth delivery from this hopeless company. EIGHT orders and not ONE has gone right. On this occasion, the driver Dion claimed to have attempted to call me and knock -- absolute untruths. I was in the back of the house. Not one phone call was made to my provided number. And then the customer service reps are rude and unhelpful and speak over the top of you as if YOU are not the one paying for the service. I hate dealing with this company, they are the absolute pits.

UPDATE: Wonders never cease! After a lot of almost-begging and complaining from me, they offered to redeliver very next day, instead of in a week or two which is what usually happens. Thank you!

Australian National Couriers
Sophie B.Australian National Couriers
Similar opinion? Write a review on ProductReview.com.au!
Archie
ArchieIllawarra, NSW
  • 2 reviews
  • 4 likes

Do not order anything from IKEA!

published

Ikea use these muppets. First attempted delivery, looked at our stairs and said they were not going to attempt. Sat in truck for 30 minutes and then drive off without letting us know. Called Ikea and got them to rearrange the delivery with 4 guys for tri 23rd Dec 2019. Two guys arrive and AGAIN refuse to go up the stairs... we have no kitchen and its Christmas in two days. Thanks a lot ikea. Take some responsibility for the drivers you employ and get better delivery drivers. No other retailer has ever refused to deliver up our stairs couches/fridge/bed... no issues. ANC are lazy and IKEA need to do better. Disgusted. MERRY Christmas!!

Australian National Couriers
Sophie B.Australian National Couriers
Archie
Archie

Hi Sophie,
What details do you need from me? Can you provide an email address to send to rather than a public forum?
Thanks,
Archie.

Australian National Couriers
Sophie B.Australian National Couriers

Dear Archie,
Could you please send me the order number on your receipt, date, store or online purchase, as may facts as possible so we can track down the process and where it went wrong.
With thanks.

Similar opinion? Write a review on ProductReview.com.au!

Do not use this company.

published

Do they even know that a delivery driver is supposed to deliver the goods? . Been waiting since 3pm. Ive called 6 times. Been lied to about where my goods are

Australian National Couriers
Sophie B.Australian National Couriers
Similar opinion? Write a review on ProductReview.com.au!
Sammi
SammiSydney Surrounds, NSW
  • 2 reviews

Hopeless at deliveries

published
Similar opinion? Write a review on ProductReview.com.au!
glenncol
glenncolGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

JB Hifi Delivery

published
Australian National Couriers
Sophie B.Australian National Couriers
Similar opinion? Write a review on ProductReview.com.au!

This company is a joke

published

Would not recommend this company had a delivery from Bunnings on a Friday afternoon no show spoke to Bunnings said thay would deliver on Saturday between 7am to 12 no show arranged for Sunday between 8 and 12 came and 10.30 then told me he was he can not unload in my backyard this is with a crane truck and said he was going to put it out the front not a small delivery didn't want to get his tyres dirty

Australian National Couriers
Sophie B.Australian National Couriers
Similar opinion? Write a review on ProductReview.com.au!
San6
San6South Australia
  • 2 reviews

Wonderful delivery

published

My delivery (the first with your company) was perfect! The driver called when expected, and gave us an expected arrival time- spot on!! Ali was delightful- shook my hand when he introduced himself, and then we had a quick chat while his off-sider brought in my new fridge. Rarely have I had service like this- I wish Ali all the best in the future. Others could learn from his attitude to a customer.
Sandra

Australian National Couriers
Sophie B.Australian National Couriers

Dear Sandra, thank you for the excellent feedback. We will proudly share with the team in particular Ali and his offsider. We hope you enjoy your new fridge, and we look forward to serving you again. Regards Sophie

Similar opinion? Write a review on ProductReview.com.au!
Kate
KateSydney, NSW

You know what, they weren't half bad.

published

I saw these reviews before my delivery was due and it scared the living daylights out of me! I was fully prepared for everything to go wrong, but you know what, it didn't! The delivery drivers were nice and cooperative and didn't mind wheeling the delivery across a long carpark. Thanks guys.

Australian National Couriers
Sophie B.Australian National Couriers
Similar opinion? Write a review on ProductReview.com.au!
Justine
JustineGreater Melbourne (Metropolitan), VIC

Hopeless customer service standards

published
Similar opinion? Write a review on ProductReview.com.au!
Tana
TanaNew South Wales
  • 2 reviews

On time and good customer service

published

My ikea bed frame was delivered on time and quick. Was happy to be Notified with email and text msg. Appreciate Paul bringing all the heavy items inside. Friendly and professional. Thanks!

Similar opinion? Write a review on ProductReview.com.au!
Ben Killeen
Ben KilleenGreater Melbourne (Inner), VIC

Bunnings delivery

published

DISGRACEFUL!! I had a Bunnings delivery I was 10 minutes late and driver left.
They then Told me it would arrive between 10-2pm and know it will be after 3pm.

Double standards it’s know cost me a days work as I’ve had to wait on site for this delivery leaving myself and my work partner with a days pay!

Similar opinion? Write a review on ProductReview.com.au!
Reviewer
Reviewer
  • 2 reviews
  • 1 like

The two deliverers from ANC exceeded our expectation

published

We had an LG fridge, Sony TV and other appliances delivered to our place from the Good Guys this month. After reading the reviews about ANC, we were understandably apprehensive. Upon calling ANC, we were able to track the deliverers' progress and had a fairly good idea of when they would arrive. They gave us a 30-minute warning as arranged. Our delivery was made complicated by the fact that our fridge was especially tricky to bring inside - the other appliances posed no problem. The two deliverers worked with us diligently to find a solution and together we managed to have this very heavy fridge brought into our home. We can confidently say that our experience with ANC has exceeded our expectation on this occasion.

Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 4

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.