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Unprofessional, disrespectful, complacent
Driver 1 recognised incorrect vehicle for product, did not rebook. Customer Service person on phone - Not willing to assist in any manner. Driver 2 Phoned myself (wrong customer), on mentioning my order his response was "oh" and hung up. No Apology or further information. 1hr later, I had to follow up driver, when told I will not be receiving my delivery. (Was supposed to be on site by midday this day). On notifying my supplier, they made enquiries, then returned my call notifying me delivery will be made within half hour. Sitting at site for 1.../2hr, ANC representative rang to say "it's not being delivered". This has caused 6hrs loss to my business in labour, plus 3 hrs of my own time after hours, plus the 20 phone calls/texts/etc it took to get delivery mid morning the next day. ANC offered NO compensation or apology. NOTE: the attached text message is from the afternoon delivery as the morning delivery did not get recorded. Driver 3 on the next day was the only reason I even give 1 star. Even he was frustrated by the entire scenario.
Driver was rude as carried on to the client as there were stairs at the property. Both Bunnings and ANC advised it was a steep site with 2 stair cases. Terrible service. Took photos in the clients home without permission. Don’t Risk using these guys
Had a very good experience!
We had a washing machine delivered and an old one taken away. The delivery and removal was via a very narrow staircase and tight turn around. The guys turned up on time, took great care of my mums property and were quick and polite. We had an excellent experience. Thank you so much.
Amazing lack of service
Purchased 2 fridges from Good Guys paid for upgraded delivery service including additional per step money to deliver upstairs, installation and removal of old fridges. Driver arrived with small bar fridge for downstairs which he left in its carton outside, when I enquiredwhere the other larger fridge was for upstairs he claimed he had no idea and drove off, 5 minutes later he reappears and advises he has the other fridge. Constant complaining from the driver how this was really a 4 man job whilst they, 2 of them delivered the fridge upstairs. ...Whilst installing it they dragged the old fridge across the kitchen floor ruining it. Rang Good Guys immediately who advised they would rectify it ANC contacted me sent someone out to check damage and advised me to get a quote, all going well I thought, submitted the quote and that was the last I heard from anyone, chased it several times with both companies, and was told by ANC that the quote was excessive, and they were getting their own, again heard nothing, constantly asked Good Guys to follow it up, nothing. After several months I lodged with fair trading, and eventually they paid the original quote amount I had submitted ,what an ordeal, NEVER AGAIN, in future the first question I will be asking when I purchase anything that needs delivering is, what delivery company do you use?
Friendly, on time and efficient service. Jebran from Miele was very professional to deal with and very competent. He ensured the appliance was installed correctly, explained its functions and provided very useful advice.
we needed a special phone for an elderly member of our family because his landline had dropped out. I phoned Telstra in the afternoon and by 8.30 pm the courier had arrived and the phone was set-up and ready to go. The courier was so helpful, explaining clearly what we needed to do to use the new phone and setting it up so it was ready for calls.
I would recommend ANC couriers to anyone needing fast and efficient delivery of items.
My delivery (the first with your company) was perfect! The driver called when expected, and gave us an expected arrival time- spot on!! Ali was delightful- shook my hand when he introduced himself, and then we had a quick chat while his off-sider brought in my new fridge. Rarely have I had service like this- I wish Ali all the best in the future. Others could learn from his attitude to a customer.
Hopeless customer service standards
The above reviews are all valid. I would not have given them any stars either but had to do so in order to leave a review. ANC is a totally hopeless company. They delivered my furniture and whilst unloading the items, scratched my floor tiles. Contacted them on several occasions and no response nothing. Had to go through the furniture store in order to get them responding! Only for them to send out a hopeless representative weeks later, who knows nothing and only to inform me they are not responsible for the scratches. It's pathetic enough that...I had to go through the furniture store to lodge my complaint to ANC, and the manager of the furniture store is nice to assist me with the claims process. I will never use ANC ever again and hope big companies will not use their services either since they have a hopeless customer service department and not a responsible and reliable company!
On time and good customer service
My ikea bed frame was delivered on time and quick. Was happy to be Notified with email and text msg. Appreciate Paul bringing all the heavy items inside. Friendly and professional. Thanks!
The two deliverers from ANC exceeded our expectation
We had an LG fridge, Sony TV and other appliances delivered to our place from the Good Guys this month. After reading the reviews about ANC, we were understandably apprehensive. Upon calling ANC, we were able to track the deliverers' progress and had a fairly good idea of when they would arrive. They gave us a 30-minute warning as arranged. Our delivery was made complicated by the fact that our fridge was especially tricky to bring inside - the other appliances posed no problem. The two deliverers worked with us diligently to find a solution and together we managed to have this very heavy fridge brought into our home. We can confidently say that our experience with ANC has exceeded our expectation on this occasion.
ANC not so bad
After reading some reviews here I was worried about ordering online with IKEA and getting my table and chairs delivered. I took the chance and my goods were not only delivered in good condition and up 3 flights of stairs but earlier than my delivery window. The driver called me to check if it was OK to deliver early and it turned out really well. Sorry that others didn't have the same experience :o(
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