Reviewer Photos & Videos
I ordered a sofa and an ottoman from a furniture company in Melbourne on Black Friday i.e at the end of November. Was told they had it in stock. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had NO IDEA...what to do. When I finally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. They confirmed the delivery yesterday for 2-5pm. Arrived here today at 11.00am! Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! Am waiting to hear when they intend to deliver the ottoman before I'll cancel it. This company has terrible customer service and obviously can't handle an influx of orders. I DON'T RECOMMEND it to anyone and WILL make sure I don't deal with any company in the future that uses them for deliveries. Unless you too want this kind of service, I suggest you do the same.
Had to demand that they phone the driver and insist he delivers
Bunnings offered delevery between 8-12. I confirmed this morning that delivery would happen by 12noon. It is now 1pm and after being on the phone for an hour I am told the driver is 30-60 min away. They are not particularly concerned that I also have things to do. I asked what would happen if I was not here to accept delivery and asked them to wait 90-120 min for me to get back. I am surprised that Bunnings continues to use such an inefficient uncaring business.
Disappointing driver, head office
Delivery driver didn't watch where he was walking and stood on and broke my sons toy. This was ok, as accidents happen. But ANC head office didn't want to know about it, which was quite disappointing, but tells me everything I need to know about this company, their processes, and their values.
very rude delivery
this was a product purchased from Bunnings and was to be delivered in a week, but the delivery person that did was total out of act and arrogant. was mumbling in Indian which seemed like coursing. Did not want to be there and kept egging the 2nd man who was more willing to help.
in the end he just dumped it in the drive way and left, where I got it move with the help of my son.
this guy should be stripped of his delivery rights and fired from ANC, who I believe are trying to do a good job .
If I could give zero stars I would.
They give a 3 hr delivery window and then call when they are half an hour away but then think it's acceptable to turn up 1.5 hrs after the 30min notice phone call. I dropped everything to drive home from work for this delivery only to be dicked around waiting.
Worst courier service ever
Arrived to deliver outside of specified delivery timeframe (apparently) which was a full 8 & 1/2 hours across the day so nothing unreasonable or unachievable. Then lied and said that the premises was unattended when it definitely wasn't. Wouldn't provide photographic evidence of delivery attempt to the 'unattended premises' either. Worst courier service that i have ever had the mispleasure of dealing with. Avoid them at all cost.
Had 5 deliveries with ANC this year - 1x Ikea and 4x Bunnings - and all were fine. The IKEA blokes were pretty average, but the Bunnings deliveries were all cheerful and helpful. Special shout-out to ... Orion? I think his name is. Lovely guy, a real pleasure to deal with.
Items arrived on time and in good condition, and the drivers took care with unpacking and hand-off.
Tracking is excellent but unfortunately never seems to be available / accessible until I get the text message telling me they are 5 - 10 minutes away, so not really helpful.
Criminal organisations have better conduct
Driver drove car into our property causing significant damage. Driver shirked responsibility and is evading police. ANC is protecting driver and is avoiding responsibility and is refusing to assist. I am left with financial loss of repairing my property and or paying my insurance premium and losing my no claim. Criminals get away with less. Please don’t support such a dishonest company with your custom.
Could not be bothered to install our fridge kept making up excuses then wanted us to sign to say any damage caused (getting it through a door and down one small step) was not their fault. Condescending, lazy and rude. Do not use them, can’t believe JB HI FI use them!!
Got address wrong 3 times
My order of pet food went on board 2 days in a row and delivery failed 2 days in a row, no explanation provided. 3rd delivery was delivered to wrong address down the road despite the business name and address clearly written on the label. I had to drive round and pick it up myself, did not trust a 4th attempt. Bad reflection on Pet Circle, ditch these cowboys, guys they are damaging your image.
We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.
Driver got mad at me
The incompetent driver got mad at me because he couldn't find my front door. At first he was trying to unload stuff at the garage driveway and just leave it there and when I told him that he should drive to my front door instead and unload the items, he got angry at me. lol
When asked why couldn't he come to the front door instead, he said he couldn't find it! Haha There is a huge sign post infront of my building that you can't miss and not a single delivery drivers have ever complained about not finding my front door. I have a feeling he was just too lazy and didn't care. No need to get angry at customer because of your incompetence!
Terrible. Day 1 did not turn up . 3 days for 2 items
Day 1 ANC did not turn up, after I waited several more hours delivery location locked up. Day 2 delivered half only. Day 3, second part of purchase arrived, after I called ANC. Drivers all courteous.
Australian National Couriers - Unable to track item being delivered. Bad Service
Received a text message at 10:06am advising a delivery to occur today, 2 December. There is no way to track the job number, or to find out what time the delivery will be, even whether morning or afternoon. I tried to call ANC's Melbourne office three times by telephone at different times today. The line was constantly engaged. My delivery is an order from Bunnings Warehouse, who were also unable to provide me with any information as to the likely delivery time! As a result of today's experience, I would not recommend ANC or EVER have a Bunnings order delivered to me at home. All up a disastrous service.
I ordered an outdoor setting to be delivered to my house 5 minutes from the store. I was given a delivery window of 3pm-6pm on Friday. At 6pm i get a message saying the driver is 20 minutes away. 40 minutes later i get a call saying the truck has broken down they think it should be a quick fix and be delivered later that night but they would call me back soon to confirm. Still no big issue for me. 2 hours later i try to call them and the office is closed and the driver wont answer his mobile. I call the shop the next morning pretty annoyed they...call ANC as they have not been notified of issues either. I get a call back from the shop that it should now be delivered before lunch on the same day ( Saturday ). its not 1pm and I called ANC directly to be told the driver is in the city and on the way home he will get a truck and should have it out to me today..... Are you kidding me if you don't deliver the goods when you say you will make sure you do it first thing or at least when you say you will. I feel sorry for the shop I bought from because I will be asking them now to compensate me as i have had a day off work on Friday to accept the delivery as there is no where to leave it if no one is home and now i have had to cancel all my plans for Saturday to wait around.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Australian National Couriers representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.