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ANC

ANC

1.8 from 221 reviews · View Statistics
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Reviews

2.9
71 reviews
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Craig
CraigGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good delivery

published

After reading reviews on here, I was concerned that we would have problems with the delivery of our Samsung fridge. As it turned out, apart from bringing the delivery date forward by three days (without us asking), everything else went really well. I received a text the day before delivery with an approximate time, then a phone call on the morning to say they were 10 minutes away. During the delivery process itself, the two delivery people were courteous and really careful. Overall, it was a positive experience.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Damien C.
Damien C.Melbourne
  • 7 reviews
  • 6 likes

All good

published

Had 5 deliveries with ANC this year - 1x Ikea and 4x Bunnings - and all were fine. The IKEA blokes were pretty average, but the Bunnings deliveries were all cheerful and helpful. Special shout-out to ... Orion? I think his name is. Lovely guy, a real pleasure to deal with.
Items arrived on time and in good condition, and the drivers took care with unpacking and hand-off.
Tracking is excellent but unfortunately never seems to be available / accessible until I get the text message telling me they are 5 - 10 minutes away, so not really helpful.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Too much effort for dog food

published

The delivery was over a week late. The driver called my personal phone number without permission with a vague "I have something for you, come outside", he didn't buzz the apartment. He left the package without approval in the other end of the the building. He also called me a few minutes later but he immediately hung up after a couple of rings. The company also wouldn't respond to sender queries asking where the heck my dog food was.

I would really appreciate it if this company would review their policies on drivers using the mobile numbers of their parcel recipients. It's creepy and unprofessional.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Australian National Couriers
Natalie T.Australian National CouriersSend a private message
Dana P.
Dana P.
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Details

CategoryCouriers
Business Plans Yes
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