Reviewer Photos & Videos
the guys that delivered my washing machine were courteous
got a washing machine from GOOD GUYS and opted for premium delivery.... and we certainly received it!!!! no fuss, they installed the washer and took the old machine and the rubbish away with them.. AND were very pleasant young men as well, thank you.
Marlene Dorosch of Burpengary East ,,,,and William ford.
Lovely customer service from Sadasiva
A text a dispatch, 1 min before arrival and a phone call at arrival, amazing friendly service from the driver Sadasiva, great work! Thank you so much for such a pleasant experience
Terrible. Day 1 did not turn up . 3 days for 2 items
Day 1 ANC did not turn up, after I waited several more hours delivery location locked up. Day 2 delivered half only. Day 3, second part of purchase arrived, after I called ANC. Drivers all courteous.
Too much effort for dog food
The delivery was over a week late. The driver called my personal phone number without permission with a vague "I have something for you, come outside", he didn't buzz the apartment. He left the package without approval in the other end of the the building. He also called me a few minutes later but he immediately hung up after a couple of rings. The company also wouldn't respond to sender queries asking where the heck my dog food was.
I would really appreciate it if this company would review their policies on drivers using the mobile numbers of their parcel recipients. It's creepy and unprofessional.
Australian National Couriers - Unable to track item being delivered. Bad Service
Received a text message at 10:06am advising a delivery to occur today, 2 December. There is no way to track the job number, or to find out what time the delivery will be, even whether morning or afternoon. I tried to call ANC's Melbourne office three times by telephone at different times today. The line was constantly engaged. My delivery is an order from Bunnings Warehouse, who were also unable to provide me with any information as to the likely delivery time! As a result of today's experience, I would not recommend ANC or EVER have a Bunnings order delivered to me at home. All up a disastrous service.
Appalled by lack of customer service, void of an courtesy. We had parcel scheduled for delivery for special event. The ETA was changed several times. The final time window between 4.50- 6pm after a long wait since 7 am and then NO SHOW. They then sent a notice without discussion of a delivery within 40 minutes the Early morning After and enter unlawfully onto our property to leave the item. To top it off, the entire order was not delivered. No apology. I took the day off which cost me money. Appalling !
The gentleman who delivered my products, Omar 5066 and his co-worker, were very professional and pleasant-
My products arrived at the expected time and in good condition -I cannot comment on the tracking information as I did not seek this - as commented previously, the products were delivered in good condition and at the specified time, congratulations on your good service
Great delivery and driver. Rubin is the best
This delivery rates as the best I had. The order went through easily and I was kept informed all the way. The driver, Rubin, even phoned me and was on time.
one of these drivers dumped a load of rubbish in front of my house after delivering to someone else and then drove off. Disgusting behaviour and I would never recommend this company to anyone
Professional and prompt
I have received approx 10 deliveries from Bunnings in the last couple of months, every single one has arrived within 2 days of placing the order. That is highly unusual in Victoria during covid, where Australia Post takes a month, or more!
ANC provide good notifications , every order has been correct and in perfect condition. I was home when the last order was delivered and the driver was very professional, helpful and friendly.
Have to admit that I am very surprised to see so many terrible reviews here on product review.
Having had bad experiences with other logistics companies I was relieved that my TV from Good Guys was delivered on time - I received a message the night before to advise time frame, then another one advising my delivery was 30 minutes away, TV delivered pretty much 30 minutes later. Well done ANC.
Incredibly lazy and unprofessional staff.
The driver tried to offload the package to anyone in the office building and when was sent up to the address on the package he returned to the lobby and tried to hide the package when approached he said it is "too hard" to go to the tenant because he got off at the wrong floor. When I called their head office to let them know they fobbed it off and said they can't help me.
About bloody time ANC
Not a paid review...But just got my delivery a day earlier than I expected. Nice for a change. Makes up for the last three times that were PATHETIC, two out of three were two days late. The drivers response, " Not my EFFING problem"....I kid you not.
ANC - never use them again
Terrible service. Confirmed 4 times that our delivery would arrive between 2 and 5 on a Saturday. Called at 5.30 and said it was too late and it would be arriving on Tuesday. I would never use them again or recommend them.
I ordered an outdoor setting to be delivered to my house 5 minutes from the store. I was given a delivery window of 3pm-6pm on Friday. At 6pm i get a message saying the driver is 20 minutes away. 40 minutes later i get a call saying the truck has broken down they think it should be a quick fix and be delivered later that night but they would call me back soon to confirm. Still no big issue for me. 2 hours later i try to call them and the office is closed and the driver wont answer his mobile. I call the shop the next morning pretty annoyed they...call ANC as they have not been notified of issues either. I get a call back from the shop that it should now be delivered before lunch on the same day ( Saturday ). its not 1pm and I called ANC directly to be told the driver is in the city and on the way home he will get a truck and should have it out to me today..... Are you kidding me if you don't deliver the goods when you say you will make sure you do it first thing or at least when you say you will. I feel sorry for the shop I bought from because I will be asking them now to compensate me as i have had a day off work on Friday to accept the delivery as there is no where to leave it if no one is home and now i have had to cancel all my plans for Saturday to wait around.
Parcel left on street
Today I was meant to receive a parcel from my pet items provider. When going out to do errands I found the box on the street, leaning towards my door but no one had rang the bell to alert me they were leaving the parcel. Anyone could have passed and taken my box. If the delivery person was in such rush that could not even ring the bell and find out if someone could come to the door to receive the parcel, he/she should have at least put on the inside of the property or even on top of the wall. Terrible service, I dont feel safe knowing that they would be delivering my items, they could be just taken by anyone passing by my street and I would not even know that my parcel had been "delivered". Avoid them.
Didn't deliver - claimed we weren't home
Bunnings delivery - ANC driver called from their ute and never came to the door. We didn't answer the phone as we were in a meeting for work. Phone call was followed by 3 rude text messages asking if 'we wanted it'. They drove away after waiting 4 mins outside. Our door bell was never rung, the door never knocked on, and the driver didn't both getting out of their ute at any point...and we have all of that on our security footage from our house cameras.
When we called ANC - who left a voice mail message - they claimed he did knock on our door ...and sent a photo from the street of our 'empty' house demonstrating that they tried delivering. When we told them that they didn't get out of their ute, they told us that wasn't true, he knocked on our door. When we told them we have security footage of no one getting out of the ute and it just sitting in the street (not even properly parked) they didn't bother apologising and said he'll reattempt delivery today. Not wanting to waste more time wondering when the delivery would arrive, we called Bunnings customer service, who were EXCEPTIONALLY HELPFUL (shoutout of thanks to the Taylors Lakes store). They told us the driver was returning to the warehouse, but unsure when and that they'll contact us with a revised time but that it won't be today, despite what ANC said. I understand that it's a tough time for delivery drivers, as COVID-19 has totally pushed up demand. But for ANC to actively lie to customers over the phone, I really question why Bunnings bothers to use them (or any company for that matter). I'm ok with people being run off their feet and genuinely trying to do their job, but I'm not ok with companies that lie to customers and do a poor attempt at their job, especially when we consider how many people are out of work right now.
Terrible service. Did not deliver when promised. Poor communication. Had to take 2 days off work
Avoid using this company. I don't know how they are in business. Said they would come on Friday. I took the day off work and called to ask for a delivery window (which they said would be texted the night before- never received). They then tell me it's not coming til Tuesday due to some stuff up on their end. Not very apologetic. Unacceptable that I had to chase them- were they ever going to tell me it's not coming today?
So now I have to take two days off work because this company can't do their job. When I asked how I could make a complaint ...the girl on the phone said I had to complain to West Elm. This is so inefficient. I am not surprised they make rudimentary mistakes if they refuse to take feedback on their service. It's ridiculous. Unfortunately when you order through companies you don't know which courier they are using til you have placed the order. Hopefully all the negative reviews here make some companies think twice and use a better service.
Unprofessional, disrespectful, complacent
Driver 1 recognised incorrect vehicle for product, did not rebook. Customer Service person on phone - Not willing to assist in any manner. Driver 2 Phoned myself (wrong customer), on mentioning my order his response was "oh" and hung up. No Apology or further information. 1hr later, I had to follow up driver, when told I will not be receiving my delivery. (Was supposed to be on site by midday this day). On notifying my supplier, they made enquiries, then returned my call notifying me delivery will be made within half hour. Sitting at site for 1.../2hr, ANC representative rang to say "it's not being delivered". This has caused 6hrs loss to my business in labour, plus 3 hrs of my own time after hours, plus the 20 phone calls/texts/etc it took to get delivery mid morning the next day. ANC offered NO compensation or apology. NOTE: the attached text message is from the afternoon delivery as the morning delivery did not get recorded. Driver 3 on the next day was the only reason I even give 1 star. Even he was frustrated by the entire scenario.
Terrible. Did not answer his phone and my contactless delivery was recorded as failed delivery
I ordered contactless Ikea delivery of a bookshelf. They called me in the morning, I missed the call and called back. No reply. They then called half an hour; I missed this call and called back straight away numerous times. Finally a email saying as no contact had been made the order was cancelled. This was so unfair as the driver would not answer his mobile; he finally replied to say he was already at home! What an easy way to do you job- call a few buzzes then don’t answer your phone at all at any time
Worst couriers I've come across
Lied to me several times, promised delivery at certain times then cancelled again, ended up getting a refund from supplier, Fridge never got delivered. I bought from another supplier so I didn't have to deal with ANC lies again.
What a disgrace of a delivery company. Complete lack of communication! Every negative review left here is well deserved.
ANC contacted me 7:30pm (90minutes after the delivery window) to explain that my order was not coming today. That their driver had entered a hotspot and had to be quarantined
Driver was rude as carried on to the client as there were stairs at the property. Both Bunnings and ANC advised it was a steep site with 2 stair cases. Terrible service. Took photos in the clients home without permission. Don’t Risk using these guys
Had a very good experience!
We had a washing machine delivered and an old one taken away. The delivery and removal was via a very narrow staircase and tight turn around. The guys turned up on time, took great care of my mums property and were quick and polite. We had an excellent experience. Thank you so much.
Do not use
Do not use this company - ANC Drivers are lazy and will make any kind of excuse not to complete a delivery. They are extremely disorganized and rude. Avoid at all costs.
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