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Australian National Couriers

Australian National Couriers

1.8 from 146 reviews · View Statistics
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Reviews

2.2
76 reviews
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Daz
Daz
  • 4 reviews
  • 2 likes

Worst courier service ever

published

Arrived to deliver outside of specified delivery timeframe (apparently) which was a full 8 & 1/2 hours across the day so nothing unreasonable or unachievable. Then lied and said that the premises was unattended when it definitely wasn't. Wouldn't provide photographic evidence of delivery attempt to the 'unattended premises' either. Worst courier service that i have ever had the mispleasure of dealing with. Avoid them at all cost.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic

Can't even deliver to the right address

published

I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

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0.0
(1,234)
Jake
Jake
  • 2 reviews
  • 1 like

Wish I could give zero stars...

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Poor customer service

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Denise B.
Denise B.Sydney, NSW
  • 3 reviews
  • 2 likes

Delivery Contractors are absolutely shocking!

published

Delivery Contractors are the worst. Turned up to our house on Sunday earlier than the specified time on their text message and left because they claimed nobody answered the door. Thankfully Good Guys waived the delivery expense that I would have had to pay again and rescheduled for the next day. Sent a message that same night to let us know that they would deliver fridge between 11.30 - 2.30 so took the day off from work to receive it only to get a phone call telling me that they wouldnt deliver on this day and we would have to reschedule again without any reason why. I wouldnt purchase anything online from the Good Guys ever again because of this company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
  • Verified

Poor delivery and poor communication

published

Delivery schedule Saturday. They Tried to rebook for Sunday. They called on Sunday to say they dont deliver Sunday to our area. Reflects badly on company management. No communication whatsoever.

Incentivised Review No
Sender or ReceiverReceiver

Criminal organisations have better conduct

published

Driver drove car into our property causing significant damage. Driver shirked responsibility and is evading police. ANC is protecting driver and is avoiding responsibility and is refusing to assist. I am left with financial loss of repairing my property and or paying my insurance premium and losing my no claim. Criminals get away with less. Please don’t support such a dishonest company with your custom.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Keri Mallia
Keri MalliaGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like

Unprofessional

published
Incentivised Review No
Sender or ReceiverReceiver

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0.0
(1,234)

Absolutely disgraceful

published

Could not be bothered to install our fridge kept making up excuses then wanted us to sign to say any damage caused (getting it through a door and down one small step) was not their fault. Condescending, lazy and rude. Do not use them, can’t believe JB HI FI use them!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
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Casey
CaseySydney, NSW

Not good customer service or delivery!

published

The driver called when out the front of the house. I was home - missed his call. Called straight back - no answer. He left.
Rang the office. Rude. Not good customer service.

Incentivised Review No
Sender or ReceiverReceiver
Linda T.
Linda T.
  • 4 reviews
  • 2 likes

Got address wrong 3 times

published

My order of pet food went on board 2 days in a row and delivery failed 2 days in a row, no explanation provided. 3rd delivery was delivered to wrong address down the road despite the business name and address clearly written on the label. I had to drive round and pick it up myself, did not trust a 4th attempt. Bad reflection on Pet Circle, ditch these cowboys, guys they are damaging your image.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Red
RedGreater Melbourne (Outer), VIC

Order never arrived.

published

Ordered a smoker. Got called, couldn't pick up as i work in a secured environment. Get home, find they "delivered" it and signed off on it themselves. No knock on the door either - had someone available to receive it. Pathetic effort, which reflects poorly on Bunnings, who contracts ANC.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Baxter A.
Baxter A.Greater Melbourne (Inner), VIC

Bunnings, you can do better

published

I had arranged for my order to be delivered between 8am-7pm(which is a very broad window) and was supposed to get a call from the courier before they delivered, at 6pm when I hadn't received a call I assumed that because it was Sunday maybe the Bunnings lady or I was confused and it would arrive the next day but in my emails I saw that my order had been delivered. As it turns out, it had been, back to Bunnings with no explanation. What a poor reflection on Bunnings

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
josh
joshSydney, NSW

Hopeless

published

Delivery driver called 5 minutes out which was great, arrived at the house and then drove off without any explanation. We called and messaged with no response. Next avaliable delivery time is 2 weeks away

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic

Other Couriers

 
 

0.0
(1,234)
Jane C
Jane CSydney, NSW
  • 3 reviews
  • 3 likes

Terrible service

published

We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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