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Australian National Couriers

Australian National Couriers

1.8 from 151 reviews · View Statistics
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Reviews

2.1
81 reviews
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Anselm Rayan
Anselm RayanMetropolitan Adelaide, SA
  • 5 reviews
  • 6 likes

very rude delivery

published

this was a product purchased from Bunnings and was to be delivered in a week, but the delivery person that did was total out of act and arrogant. was mumbling in Indian which seemed like coursing. Did not want to be there and kept egging the 2nd man who was more willing to help.
in the end he just dumped it in the drive way and left, where I got it move with the help of my son.
this guy should be stripped of his delivery rights and fired from ANC, who I believe are trying to do a good job .

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
KMW
KMWGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Terrible

published

My West Elm scheduled delivery was changed with less than 24hrs notice. The date scheduled now for delivery doesn’t suit me but there appears to be no option on moving the date to a time that is suitable. Customer service is off an off shore affair with no real capability to find out relevant information or power to arrange alternative times.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived

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0.0
(1,234)
Jebe
JebeSouth East Queensland, QLD
  • 6 reviews

If I could give zero stars I would.

published

They give a 3 hr delivery window and then call when they are half an hour away but then think it's acceptable to turn up 1.5 hrs after the 30min notice phone call. I dropped everything to drive home from work for this delivery only to be dicked around waiting.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Shane
ShanePerth, WA
  • 11 reviews
  • 3 likes

Absolutely amazing service - The Best !!

published

Have been buying things from Bunnings (Perth - Clarkson) while working away lately, and getting them Delivered..
I can put in a order one day and its delivered the next - by ANC who have been absolutely amazing
Will call me if no-one is home, put our bin in front of the package, deliver and put in the shed, or carport so my wife doesn't have to carry the goods - take a photo of where they've put it (always out of out of view)
Awesome service guys and gals !!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Rachel R.
Rachel R.Sydney, NSW

Absolutely terrible. Left with my delivery

published

They left without unloading my delivery. Both me and my partner was there outside and they found excuses then drove off without even saying anything.

Didn’t respond to phone calls.

I paid extra for express delivery. It was a very important delivery.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Amazing delivery service ANC

published

I just had Luca deliver my ikea table up five flights of stairs (I have neck injury)
Tried to pay him 20 but he wouldn’t take it
Thanks ANC invaluable marketing to have honest, kind and useful people after the sale has been made
It really completes the cycle of “customer care”
He is absolute credit to your business

Incentivised Review No
Sender or ReceiverReceiver
Australian National Couriers
Sophie B.Australian National Couriers

Thank you Jane for the excellent feedback. We will pass this onto Luca and this will put him into the running for our driver of the month. Stay COVIDsafe and warm. The team at ANC look forward to delivering to you again. Regards, Sophie

Amanda
Amanda Sydney, NSW

Great service.

published

Big thumbs up to Jebran and his team for delivering our pottery barn dining table and chairs. They were professional, friendly, helpful and went above and beyond. They arrived within the designated time slot, were careful with the items and super helpful. Thanks team Jebran!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Sophie B.Australian National Couriers
Daz
Daz
  • 5 reviews
  • 5 likes

Worst courier service ever

published

Arrived to deliver outside of specified delivery timeframe (apparently) which was a full 8 & 1/2 hours across the day so nothing unreasonable or unachievable. Then lied and said that the premises was unattended when it definitely wasn't. Wouldn't provide photographic evidence of delivery attempt to the 'unattended premises' either. Worst courier service that i have ever had the mispleasure of dealing with. Avoid them at all cost.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic

Other Couriers

 
 

0.0
(1,234)

Can't even deliver to the right address

published

I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Tiarni massoud
Tiarni massoudSydney, NSW

Amazing service

published

Amazing service from Tony driver 434
From bunnings sent me a sms prior to arriving to my apartment arrived on time
was very very polite and also helped me take items inside my apartment as he explained to me that the bunnings don't deliver inside but he was more then happy to help me as I told him I was a single mother great experience I have received from this young man

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Jake
Jake
  • 2 reviews
  • 1 like

Wish I could give zero stars...

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)

Poor customer service

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Denise B.
Denise B.Sydney, NSW
  • 3 reviews
  • 3 likes

Delivery Contractors are absolutely shocking!

published

Delivery Contractors are the worst. Turned up to our house on Sunday earlier than the specified time on their text message and left because they claimed nobody answered the door. Thankfully Good Guys waived the delivery expense that I would have had to pay again and rescheduled for the next day. Sent a message that same night to let us know that they would deliver fridge between 11.30 - 2.30 so took the day off from work to receive it only to get a phone call telling me that they wouldnt deliver on this day and we would have to reschedule again without any reason why. I wouldnt purchase anything online from the Good Guys ever again because of this company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
  • Verified

Poor delivery and poor communication

published

Delivery schedule Saturday. They Tried to rebook for Sunday. They called on Sunday to say they dont deliver Sunday to our area. Reflects badly on company management. No communication whatsoever.

Incentivised Review No
Sender or ReceiverReceiver

Criminal organisations have better conduct

published

Driver drove car into our property causing significant damage. Driver shirked responsibility and is evading police. ANC is protecting driver and is avoiding responsibility and is refusing to assist. I am left with financial loss of repairing my property and or paying my insurance premium and losing my no claim. Criminals get away with less. Please don’t support such a dishonest company with your custom.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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