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Australian National Couriers (ANC)

Australian National Couriers (ANC)

1.8 from 163 reviews · View Statistics
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Reviews

1.9
31 reviews
5
(7)
4
(0)
3
(0)
2
(0)
1
(24)
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Use Another Company

published

Would rate it 0 stars if i could $40 delivery fee for single small item Bunnings order taking over a week to arrive from 5 minutes down the road slowest service ever had a text message saying my order is prioritised for being late 2 days ago now would not recommend using them and never will again.....

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Sean F.
Sean F.South East Queensland, QLD

Completely unprofessional

published

Delivery scheduled for morning - no show
Phone calls with company I purchased goods from resulted in a reschedule for PM - only half items turn up
Very difficult to get ahold of even for the company I purchased goods from.
Further phone calls the following day to retailer resulted in delivery being scheduled for PM that day. - no show and a phone call saying they cannot make it and now they want me to take a 3rd day off to sort this out

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic

Other Couriers

 
 

0.0
(1,234)
Al Gi
Al GiSydney
  • 4 reviews

Never Again

published

Bunnings uses this company for its deliveries.ANC can not give you a approximate time when item will be delivered.When i asked for ANC number I find out its some call centre guy overseas that answers and is of no help.You can not speak to any one from this company here in Australia.The best they can do is will be delivered between 7.00 am and 7.00pm.Still waiting after a couple of days.Bunnings should seriously look at using someone else.
Half a star rating if I could

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
KMW
KMWGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 4 likes

Terrible

published

My West Elm scheduled delivery was changed with less than 24hrs notice. The date scheduled now for delivery doesn’t suit me but there appears to be no option on moving the date to a time that is suitable. Customer service is off an off shore affair with no real capability to find out relevant information or power to arrange alternative times.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
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Shane
ShanePerth, WA
  • 13 reviews
  • 4 likes

Absolutely amazing service - The Best !!

published

Have been buying things from Bunnings (Perth - Clarkson) while working away lately, and getting them Delivered..
I can put in a order one day and its delivered the next - by ANC who have been absolutely amazing
Will call me if no-one is home, put our bin in front of the package, deliver and put in the shed, or carport so my wife doesn't have to carry the goods - take a photo of where they've put it (always out of out of view)
Awesome service guys and gals !!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Rachel R.
Rachel R.Sydney, NSW

Absolutely terrible. Left with my delivery

published

They left without unloading my delivery. Both me and my partner was there outside and they found excuses then drove off without even saying anything.

Didn’t respond to phone calls.

I paid extra for express delivery. It was a very important delivery.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Can't even deliver to the right address

published

I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Jake
Jake
  • 2 reviews
  • 1 like

Wish I could give zero stars...

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)

Poor customer service

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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Denise B.
Denise B.Sydney, NSW
  • 3 reviews
  • 3 likes

Delivery Contractors are absolutely shocking!

published

Delivery Contractors are the worst. Turned up to our house on Sunday earlier than the specified time on their text message and left because they claimed nobody answered the door. Thankfully Good Guys waived the delivery expense that I would have had to pay again and rescheduled for the next day. Sent a message that same night to let us know that they would deliver fridge between 11.30 - 2.30 so took the day off from work to receive it only to get a phone call telling me that they wouldnt deliver on this day and we would have to reschedule again without any reason why. I wouldnt purchase anything online from the Good Guys ever again because of this company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Greg A
Greg A
  • 3 reviews
  • Verified

Great service.

published

My only complaint would be that the courier was too early! I called prior to leaving home and, considering he was miles away, I didn't expect him to deliver before I returned. As it was, I received an SMS while on my way home and found my parcel was left at the back of the house as requested. Very happy.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Other Couriers

 
 

0.0
(1,234)
Alexandria Barrett
Alexandria BarrettCentral, SA
  • 4 reviews

Very happy, delivery was way earlier than expected and the drivers were lovely. Thankyou!!

published

Delivered at the exact time, even though we live in a rural area 3 hours from the city, beyond impressed! Arrived in excellent condition and they were very careful when unpacking.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australian National Couriers
Sophie B.Australian National Couriers
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Red
RedGreater Melbourne (Outer), VIC

Order never arrived.

published

Ordered a smoker. Got called, couldn't pick up as i work in a secured environment. Get home, find they "delivered" it and signed off on it themselves. No knock on the door either - had someone available to receive it. Pathetic effort, which reflects poorly on Bunnings, who contracts ANC.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Baxter A.
Baxter A.Greater Melbourne (Inner), VIC

Bunnings, you can do better

published

I had arranged for my order to be delivered between 8am-7pm(which is a very broad window) and was supposed to get a call from the courier before they delivered, at 6pm when I hadn't received a call I assumed that because it was Sunday maybe the Bunnings lady or I was confused and it would arrive the next day but in my emails I saw that my order had been delivered. As it turns out, it had been, back to Bunnings with no explanation. What a poor reflection on Bunnings

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
josh
joshSydney, NSW

Hopeless

published

Delivery driver called 5 minutes out which was great, arrived at the house and then drove off without any explanation. We called and messaged with no response. Next avaliable delivery time is 2 weeks away

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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